Customer Reviews - Life Storage #185, Katy
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We at Life Storage want to maintain the best storage facilities in Katy, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Katy (#185)
4.90 out of 5
based on 91 of our most recent Reviews
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- Grace from Shreveport, LA
5.0 out of 5
"Excellent Management and Excellent Customer Service with Property Manager: Sherri and Assistant Property Manager: Patricia. Definitely will let others know to come to this place. Best Experience Ever and The Storage Unit was Very Clean and In Great Shape."
December 11, 2018
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4.6 out of 5
"The storage was always nice and clean this was my 3rd stay and it very likely i would come back if needed a storage again 5!!!! the best place in the katy area"
June 23, 2018
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5.0 out of 5
"I love life storage and would recommend it to friends and family family"
June 23, 2018
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5.0 out of 5
"Best staff ever!!! these ladies really rock!! you have an asset with these two working at this location they deserve a raise !!!
Life storage is Lucky to have great employees who keep this facility on top of the game.
Crystal M******"
May 25, 2018
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5.0 out of 5
"Ms. Sharon is a delight and she always had a smile on her face. I enjoyed every visit. She was very helpful when I need unlimited access to move out of my storage facility due to me coming from out of town. I will definitely recommend this storage facility to all my family and friends."
April 23, 2018
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5.0 out of 5
"Patricia and Sherri are so nice and helpful each time I call with questions or make payments. "
March 24, 2018
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5.0 out of 5
"I'm very impressed with the Life Storage staff and condition of the property. They go above and beyond to be helpful."
February 26, 2018
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- La Rhonda from Houston, TX
5.0 out of 5
"The supervising manager Pat was very kind and very helpful"
October 23, 2017
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4.4 out of 5
"Always willing to work with me on whatever was needed."
October 23, 2017
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5.0 out of 5
"Sherrie and Patricia are top notch and helped us resolve some issues caused by others, over which they had no control. They made certain one of them would be there to remove the lock and stayed open during the time that they would normally close for lunch. They are a credit to your organization !"
August 23, 2017
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5.0 out of 5
"I am very pleased that my children choose Life storage. You have made a stressful situation pleasant . I will always use and recommend your company whenever a storage is needed. "
August 16, 2017
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5.0 out of 5
"It would be great if you would lend the moving truck to move out. "
July 23, 2017
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5.0 out of 5
"They are always concerned for me and truly care. Thanks."
June 17, 2017
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5.0 out of 5
"Sherry and Patricia make us glad we chose Life Storage every time we interface with them. They are the best of the best! "
May 24, 2017
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4.6 out of 5
"did not like the fact i had to purchase your lock. I also did like the fact that i was required to have renters insurance.
Thought that both should have been my choices to either put my own lock or yours.
I also thought it should have been my choice whether or not i wanted renters insurance"
March 26, 2017
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4.9 out of 5
"Sherry and Patricia are always so good to the Boy Scouts. They run a good facility and we are lucky to have them so close by. "
March 21, 2017
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5.0 out of 5
"Sheryl, I think is her name, could not have been more helpful and affitable to do everything she could to help."
March 02, 2017
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5.0 out of 5
"All very good. No problem and the ladies are always so very nice"
March 01, 2017
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4.9 out of 5
"You did I am a returning renter. Glad to see the Girls Again."
March 01, 2017
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5.0 out of 5
"The ladies at the North Fry Rd location in Katy Texas are excellent, friendly, polite, courteous and a helpful cooperative pleasure to deal with."
January 26, 2017
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5.0 out of 5
"Very courteous staff. I will definitely pass on the good word"
January 18, 2017
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5.0 out of 5
"Sherry the manager and Patricia the assistant manager are the greatest!!!! They have always gone out of their way for all of the customers. They are the reason I continue to use this facility. I appreciate the reminders and the kindness that they ALWAYS extend. Greatest staff ever!!!!!!!"
December 22, 2016
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5.0 out of 5
"The ladies working at this location were extremely friendly and went out of their way to be helpful. Their customer service is outstanding!"
December 03, 2016
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5.0 out of 5
"very good customer service, the wait was not long and everything explained thoroughly."
November 02, 2016
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5.0 out of 5
"Sherry and Patricia were very complete and professional. They explained everything and made sure we had no questions. Thanks to Uncle Bobs for having such great employees to help us with our storage needs. We were made to feel like family. we will recommend this facility to all who need a self storage location. Thanks again ."
October 20, 2016
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5.0 out of 5
"i have never received such respect and outstanding customer service anywhere. Patricia and Sherry went above and beyond to make sure my needs were met. I have recommended my friends to you. Thank you for all you have done. You are both experts at what you do."
October 06, 2016
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5.0 out of 5
"The people I worked with on site were great! Very helpful and steered us in the right direction in terms of which storage unit would best fit our needs. Hope these ladies' people skills and ability to run the property are recognized by management. "
October 02, 2016
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- Erwin from Springfield, VA
5.0 out of 5
"First time customer at Uncle Bob's Storage and it was by far the best experience I had with Patricia and Sherry. Very professional and most helpful to get me started in the right direction in no time."
September 17, 2016
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5.0 out of 5
"The ladies at our location #185, Sherry and Patricia are so wonderful. Always very helpful. They go above and beyond for us. We appreciate them."
July 31, 2016
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5.0 out of 5
"I liked the quick response of getting the unit and pleased on how I was treated. "
July 26, 2016
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5.0 out of 5
"In my opinion, This location is the best storage in Katy, Tx. You are greeted with a smile, the units are easy to access, and the location is easy to get to. Love this place!"
July 01, 2016
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4.8 out of 5
"storage size was larger than expected. office staff was very helpful."
June 27, 2016
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5.0 out of 5
"Everything was provided to me with surgical like expertise. It was and continues to be a pleasure to interact with the professionals at Bob's! Everything I expected AND THEM SOME ! "
June 20, 2016
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5.0 out of 5
"Patricia was very helpful, courteous and kind. She explained everything thoroughly. She also went the extra mile to help me secure your moving truck for the time that we needed it. I appreciate her Friendly and thoughtful service. I will for sure be recommending this location to anyone that I know that has storage needs.Manager ,Sherry is also very Friendly and courteous., and available to help with any of our needs. Thank You to Patricia & Sherry for having such a clean business and for helping us get through a very strenuous time with ease.
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June 17, 2016
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5.0 out of 5
"Sherry and Patricia are always very helpful. They keep a great property. The Boy Scouts are grateful for their generosity and helpfulness. "
April 12, 2016
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5.0 out of 5
"Both Pat and Sherry were fantastic and exceeded my expectations as well as my fiance's. Pat even sold us a really great lock for our storage and helped us travel to the storage on the go cart"
March 31, 2016
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4.0 out of 5
"Would be nice n(thoughtful, considerate, incentive) if long term tenants/renters were given a break on the rent increases!"
March 17, 2016
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5.0 out of 5
"When I moved in, Patricia helped me figure out what size of unit to get. So helpful from move in to when I just moved out. Loved it. Highly recommend. "
March 05, 2016
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5.0 out of 5
"Patricia was great helped me with my move. When everything was going roughly for me she made my move alittle less stressful for me thanks Patricia and Uncle Bob's [Life Storage]. ?? Marie "
March 03, 2016
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5.0 out of 5
"The workers are very friendly and the place is very clean. Thanks"
March 02, 2016
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4.6 out of 5
"Used Uncle Bob's for years ! Highly recommend them !"
February 26, 2016
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4.8 out of 5
"I just want to thank you for being nice and courteous with me. The lady working at this location was excellent and very helpful and professional."
February 24, 2016
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- Douglas from San Antonio, TX
4.8 out of 5
"i found uncle bobs to be a very good place to store your belonging"
February 23, 2016
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5.0 out of 5
"Each time i called with a question associate always were very helpful"
February 20, 2016
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5.0 out of 5
"The ladies are so nice & helpful. I love them!"
February 03, 2016
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5.0 out of 5
"The customer service was always wonderful, property was clean, and secured. Thank you."
January 24, 2016
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- Christopher from Houston, TX
5.0 out of 5
"Amazing service. The only problem is that there is no customer wifi. "
January 23, 2016
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3.9 out of 5
"I am concerned that I would pay my account on the 31st but it reflects the 1st of next month."
November 01, 2015
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4.2 out of 5
"Maybe the exit signs as you maneuver through the "labyrinth" of storage could be more distinct. "
October 23, 2015
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5.0 out of 5
"Sherry and Pat were amazing I had gotten sick after the move from not eating and they took the time to offer me two energy bars and water. they made sure I got the best deal and the best location possible for my unit, they are true models for customer service and I would recommend them to everyone in need of the service"
September 14, 2015
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5.0 out of 5
"The manager was absolutely wonderful. Prices were remarkable. I would store here over and over and online services exceeded expectations. "
August 24, 2015
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5.0 out of 5
"I cannot even begin to tell you how amazing the store manager is. Yes, she's professional and nice, but she is just a great person. The few times I was there, I had some very nice conversations with her. She is a real person and I enjoyed the chats that we had. Keep her and make sure to take care of her, but you can tell she enjoys working for Uncle Bob's [Life Storage]. The only reason I am not there anymore is I need something closer to home."
August 24, 2015
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5.0 out of 5
"Staff was very friendly and helpful. The facilities were clean and readily available. I would highly recommend them. "
July 29, 2015
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5.0 out of 5
"Used Uncle Bob [Life Storage] to store boxed items while we were moving. Sherry & Patricia were very helpful employees. We rented the truck at move out time which was convenient. A clean, air conditioned 10X10 unit kept our possessions dry & safe. Would use this company again."
July 23, 2015
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5.0 out of 5
"The ladies at the front office was very helpful and they answered all my questions with a smile...thank you."
June 26, 2015
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5.0 out of 5
"the experience has been most pleasant. The employees are happy people, more than willing to help and offer suggestions. I have told many people about the outstanding people there."
June 19, 2015
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5.0 out of 5
"didn't know what to expect but went far beyond what I thought would occur"
May 27, 2015
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- Christina from Pembroke Pines, FL
4.2 out of 5
"The monthly payment went up without previous warning. Did not receive an email advising the change."
May 02, 2015
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5.0 out of 5
"even if my pay cycle varies to the date due, mngmnt is always accommodating."
April 13, 2015
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5.0 out of 5
" The lady who waited on me was extremely helpful. She and her associate worked together to speed up the process. I was impressed with their team work. A week after I moved in, she called me to tell me that I had not locked the lock properly and that someone could get into my locker. I really appreciated that she performed the inspection and then called me promptly to tell me something was wrong. "
April 02, 2015
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5.0 out of 5
"I have frequently bought boxes and tape here, and the ladies have always been friendly and helpful, and everything neat and in order,so when I needed a storage place, there was no need to think of any other place."
March 05, 2015
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5.0 out of 5
"Very Pleased with the whole experience. Great service and location was very convenient .Good job all around."
February 23, 2015
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5.0 out of 5
"I really liked that I was given a few extra days to move the items out of my storage. That really helped me out during my move."
February 23, 2015
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5.0 out of 5
"Patricia and Sherry were so nice and welcoming!! They assisted us very well!! They went above and beyond to help."
November 29, 2014
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- Kathleen from Houston, TX
5.0 out of 5
"Patricia was very helpful and answered all my questions and was very friendly!"
November 26, 2014
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5.0 out of 5
"everything from the beginning to the end was done on time with care. couldn't of asked for better service"
October 30, 2014
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5.0 out of 5
"Sherry & Patricia are jewels! Their friendly demeanor makes the whole experience very pleasant. We felt more like old friends than business associates. Thank you! "
October 28, 2014
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4.7 out of 5
"Super friendly associates! Felt like they loved their jobs and helping people. When I moved in someone had forgotten to clean out my unit first, so it had left over items in it, but they were quick to clean it and very apologetic. Would definitely recommend ya'll to others."
October 02, 2014
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5.0 out of 5
"Uncle Bob's is running a top notch operation with a courteous knowledgeable staff and great service. Buildings are very well maintained and very clean. Great job and effort in today's tight economy. Thank to all for their hard work."
September 30, 2014
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5.0 out of 5
"we love the manager sherry.... she is awesome ......do recommend to friends."
September 29, 2014
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5.0 out of 5
"The personalities displayed by both of your employees was exceptional. I am very pleased to know there is a company that exceeds all of our expectations."
September 25, 2014
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- Margaret from Houston, TX
5.0 out of 5
"She was very professional, polite very friendly. Enjoyed the experience. I was very happy. "
September 25, 2014
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5.0 out of 5
"Patricia Cascio was very helpful, very friendly. Will definitely recommend to a friend!"
July 25, 2014
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5.0 out of 5
"Great friendly service, clean and well appointed unit"
July 25, 2014
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5.0 out of 5
"The two individuals working in the office at the Katy location were very knowledgeble and very helpful. The original unit shown had a crack in the cement, so they quickly showed me another unit to ensure there would be no issues witht he unit itself. I am very pleased with my choice to use Uncle Bob's for my storage needs."
June 18, 2014
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4.8 out of 5
"Well I was told that I would get extended hours because I had to be moved out on June 2, 2014 but when arrived after 9pm no access was granted. I asked when I picked up the truck could I get after hours access and she said it would be done and it was not."
June 01, 2014
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- Jason from Overland Park, KS
3.8 out of 5
"The location where my belongings are being held is a bit outdated, but the staff there helped tremendously with my move-in, and were sure to remind me that I had access to their moving van."
May 02, 2014
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5.0 out of 5
"I had special needs for moving into a storage facility with an RV space coming from California and the people at the front desk were able to help me out immensely"
April 24, 2014
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5.0 out of 5
"As long as I need a storage space I will remain at Uncle Bob's [Life Storage]"
April 24, 2014
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5.0 out of 5
"The staff was very courteous, friendly and knowledgable. Two thumbs up."
March 25, 2014
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5.0 out of 5
"Patricia was fabulous! Her customer service skills were outstanding! I housed my belongings in one of your storage facilities located off of North Fry Road in Katy Texas, and I was 100% satisfied with the entire experience. "
March 25, 2014
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5.0 out of 5
"These guys are awesome, always ready to help me out when I need it"
February 27, 2014
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5.0 out of 5
"This is not my first time using Uncle Bob. I use the company again because of the services and security. "
February 27, 2014
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5.0 out of 5
"This location is a great place to rent from unlike some of your other locations which I will never rent from again"
February 26, 2014
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4.9 out of 5
"The entire process was quick and painless. I am pleased with my decision to rent space from Uncle Bob."
February 26, 2014
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4.8 out of 5
"Hello there . I just want u to know that the initial contact and thoughout my stay was excellent and kind. Thank you all so very much.
Lj"
February 23, 2014
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5.0 out of 5
"Patricia helped me and was very informative and honest. Based on customer service I would recommend this facility to anyone."
February 21, 2014
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5.0 out of 5
"tHANK YOU FOR THE GREAT SERVICE AND FOR ALWAYS BEING CONCERNED WITH MY ISSUES.
THE BEST FOR 20134"
January 04, 2014
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4.9 out of 5
"This is the 4th time that we have used Uncle Bob's for our storage needs. They are not always the cheapest but, we have never been disappointed in the service. That is why we keep coming back! Thank you!"
December 21, 2013
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5.0 out of 5
"I will always choose Uncle Bob's for my storage needs."
October 23, 2013
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4.4 out of 5
"Entry. To storage locker does not work easily. I had to get some wd40 for the door. I have not used a storage locker in years so it is hard to say one is better than another that I have not used."
October 17, 2013
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