Self Storage Units near Houston in Katy, TX, 77449

"Amazing customer service for real!"

"Pat very nice"

"They were awesome‼️‼️‼️"

"Pat and Sherry are great. been here for a long time. All is perfect."

"This facility is supposed to have working cameras throughout and it does not. Our trailer got stolen from this gated storage facility, someone used a current tenants code to get in and conveniently the cameras in the back where everyone stores their trailers and big equipment were not working. Also, the management did not alert anyone to the fact that a week before, equipment was stolen from the same area using the same code to get in."

"There very friendly and helpful."

"Patricia is always a great help with what ever we need."

"Patricia and Sherry are the best!! They were able to help me out in such a kind way. The customer service here is fantastic! Thank you again guys for working with me!"

"Good customer service. Love Pat! I always forget my storage smh but she will call and remind me and I appreciate that!"

"Great and professional service. Pat greeted me with a friendly smile and a bottle of water, what a treat! Thank you Pat for always being so helpful."

"Great staff great facility"

"Great location and great service as well, Always ready to help, and very clean place Great management too.🙌🏼"

"That’s nice"

"Excellent services from both Patricia , Sherry"

"Patricia was a great help to me today. Thank you so much for solving the problem!"

"Came in and spoke to Patricia. Her customer service is unique. She was so very nice and sweet and professional. Knowledgeable and considerate of others. Explained everything in detail and showed me the proper way to store and not to hurt my back with the door. Excellent and outstanding. A very pleasant experience."

"Patricia was very nice and helpful!! 👍"

"I had a very pleasant experience at this place !!! Ms. Patricia was very courteous and knowledgeable!"

"Patricia is great ...awesome customer service"

"Storage is clean and in nice location. Patricia is very helpful. She drove us to the storage to show us the size and gave us tips on how to operate the storage door. Very pleasant and kind lady. She also gave us cold bottled water since it was hot outside. I Highly recommend this storage place."

"Very profesional"

"Patricia, understanding, very patient, pleasant, friendly and willing to help me in anyway. That's service!!!"

"I have had a storage facility at Life Storage for years.  I have stored here for our company since 2008.  Patricia (Pat) has always been AMAZING!!!  I have had multiple times where the automatic  bank check sent was not received, received late etc... Pat has always been incredible calling me to let me know or reminding me.  and her customer service is like none other!   Glad that she has been a constant for this company. Sherry is also Gem!  These two ladies go above and beyond and can help you with all your storage needs- Big or small!!"

"Patricia the associate manager was very nice and informative. Great place would highly recommend."

"I have been with Life Storage for 10 years and the last 8 with Patricia have been just outstanding. She is always very professional and kind. She calls when I change my credit card companies and forget to update with LS and she is always very understanding and friendly. If you are looking for a storage business/facility with a personal touch that’s safe and secure, too, come to see patricia at this LS location."

"Patricia rocks everyday. Best customer service EVER. Thank you so much EVERY SINGLE TIME. Above & beyond. 👍"

"Very kind women behind the counter. Clean units and cheap boxes. Two thumbs up!"

"Patricia was great. Thanks for everything."

"It's easy to find"

"Service clerk Patricia was very nice.help me out"

"Thanks you Patricia! Great service"

"Very helpful!"

"Exelent"

"Amazing! Customer service"

"Love Patricia! Very helpful and gave me some good laughs!"

"Sherry and patricia A good and profesional service at office since a came in through exit"

"Patricia was great. knowledgeable. She was super busy, but, took good care of me. Thank you for the great experience."

"Great service! Pat is awesome!"

"had an easy experience with ms Patricia made my visit very smooth will def recommend"

"Patricia is awesome. She knows everything and is so helpful. She’s so happy to be there and she shows it thru her humor."

"Excellent and accommodating facility. Sherry B. Is awesome with her customer service, friendliness and professionalism."

"Come here you will be completely satisfied Patricia and Sherry all the best"

"All Good"

"Secured a space immediately the same day. Sherri is exceptionally helpful, friendly and answered all our questions for our storage needs. Patricia as well. Highly recommended for all your storage needs. Great customer service and professional!"

"All staff is always friendly and helpful. I have had storage for over 2 years and I have never had a problem."

"Fantastic service"

"It had been a long day but after calling Life Storage the day became better. Pat was excellent in assisting us and making sure we had everything from start to finish. Pat, thank you for your excellent customer service and patience!"

"Love it here. These 2 girls are super awesome"

"These girls are awesome they will always take care of you and make you feel welcome"

"Patricia was very helpful and answered all of my questions."

"Been here for years. all is great"

"very good good atmosphere"

"Great place Great service with a smile the team is very knowledgeable"

"the girls that work there very helpful and nice .my experience was a great one. I have stored here numerous times."

"Thank you so much for everything. Love this place. Girls are so sweet."

"great customer service. everything is wonderful"

"Love Patricia and Sherri are amazing. Love it here. Had my storage here for 6 years. Never a problem. I highly recommend this particular location"

"Very clean. The girls are so nice and willing to help do what they can for you"

"absolute great customer service."

"They allowed my unit to be broke into, someone put there own look on my unit, for months someone was take my belongings, when I finally showed up over half of my stuff was gone"

"Brand new RV was parked there and it was stolen, the person was driving around for a long time, like if he owned the place, the person entered without any issues and when he left, no cameras were able to get license plates. There is only 1 camera in the front. It is gated but it's not guaranteed tour belonging will be kept safe."

"Sherry went above and beyond to answer all of my questions, I can’t thank her enough for making the entire process quick and easy"

"Sherry and Patricia went above and beyond, customer service is 10 stars. I couldn’t ask for a better place to store my stuff they made me feel protected and even showed me around the facility. If you’re looking to go anywhere go to life storage and ask for Sherry or Patricia. Thanks lady’s"

"absolute wonderful customer service. Pat and Sherry are the best."

"Patricia and Sherry are awesome. Great customer service."

"It was fine until I got a months notice that they are raising the price!! Like really??? They said the have the right to change prices every 6 months.... Crock of bull!!"

"Nice and clean. Sherry and Patricia are great."

"very clean and the girls are always so nice and willing to help."

"Love these girl. They make an excellent team. Outstanding customer service."

"Patricia was awesome. Very friendly and makes sure she puts you in a unit that suitable for your needs"

"Patricia Was Extremely Helpful And I Really Appreciated Her Help."

"Pat and Sherry are so great. They are the perfect tag team.😀"

"My wife and I have been here for years. We are very Happy here. The girls are always pleasant."

"everything went smooth. appreciate all your help"

"very clean. my building is very clean. I really like it here"

"muy buen servicio al cliente de patricia"

"Miss Pat was very nice and helped me out. Great customer service"

"Patricia was great. thank you for coming to help me after hours. above and beyond"

"Patricia was wonderful. I never felt so happy to be renting a unit. She gave me outstanding customer service. Something you don't find that often. Deserves 10 stars."

"Patricia was so nice. Willing to go the extra mile to help us out. Thank you for your help and the great customer service😀"

"Me and my husband met Patricia and she helped us out a lot. Even through the mask I could tell she was smiling and absolutely enjoying what she does. Great customer service. One of kind."

"Miss Patricia and Sherri have always been so good to me. They have awesome customer service. Thank you for everything."

"Exemplary and epitome of customer service from Patricia today and always. She went to extremes to resolve my account problem with regards to the autopsy setup.. She is very polite and has oodles of patience. Life Storage should be lucky and proud to have her as an employee. Cest magnifuque!"

"Patricia worked with me and made sure I got into the unit I needed. She was very pleasant and professional. Absolutely great customer service."

"Sherry B and Patricia are amazing! Customer service on 10. I have stored with them 3 times now... I will only store and refer these two ladies at life storage.. they are the best!!!"

"Miss Pat was so helpful. Thank you so much for everything.☺☺☺☺"

"Patricia helped me out through rent it now. I love it. So much better than having to go inside. Great customer service."

"Patricia was very nice and helped me with this move.😂😂😂"

"Patricia was very professional. She was super busy. I was amazed at her outstanding customer service."

"Life Storage 2499 S Mason Rd 77450. My items were STOLEN out of my unit on 12/22/2020. Tiffany the store manager claimed that she contacted me by phone, but I did not get any voice messages. She claimed the unit had both locks cut ( my account was not paid for the month of Dec, why I had 2 locks)  and the building was even damaged. She said the amount of damage wasn't high enough to send to collections, so they cut losses. I only found out about my items being stolen on 12/31 when I go online to pay my account for the month and the account was closed. I had no possible way of even accessing the unit because it was behind and my gate code would not work. Tiffany gave me the number to insurance and told me to go from there. She was extremely cold and had no empathy about my items being stolen. I would find somewhere else to store my items ASAP.... Update: I called Harris County out to make a police report for my stolen items. Tiffany told the officer that I moved my items out in an attempt to not pay and cut both locks. My account has been paid monthly since July 2018. Please find another business to store your items with."

"Great and safe service"

"Outstanding customer service. Pat and Sherry are the best."

"My mom has been storing here for years. Whenever she goes to her unit she always comes back telling me how she really enjoys seeing Sherry and Patricia. Been a great place. I am sure she will continue to store here. It's always clean and the buildings are always clean."

"very happy"

"Everything great☺"

"Very pleased. Will tell all my friends to store here."

"Patricia and Sherry are very nice. Always willing to go the extra mile"

"I am so thankful that I found Life Storage, and I am especially grateful for the help and attention that Patricia C. provided for me. Patricia went above and beyond to assist me through the entire process; from picking a unit, answering any and all of my questions, explaining the policies and details about the facility and general operations. This place is wonderful; and it goes beyond the reasons that the location is perfect, the price points are fair and reasonable, the units and premises are clean, the knowledgeable staff, the variety or range of storage options to choose from, and the specials they offer (which aspects are all true). My exceptional experience at this Life Storage is because of the people who work there. As a customer who was in need and who was already overwhelmed by the personal trauma I was dealing with at that time, Patricia listened and cared. I explained my sudden move to a new house and how I was new to the area, and Patricia took the time to really listen to me - what I needed, what I was going through with moving, my potential concerns (stemming from the terrible experience I dealt with at my old storage place on the other side of town). She took the time to help and to provide the best possible experience and service. She cared about the customer. To me, that’s worth way more than five stars."

"Great place anD very clean"

"been storing here for years. love it here. girls are awesome."

"nice and clean. no complaints"

"Wonderful staff. Always very pleasant when I speak to both of them."

"Patricia and Sherry are wonderful. Always a pleasure. Customer service deserves 10 stars."

"Life Storage in Katy on Fry Rd. Has The BEST!!! NICE, CLEAN Storage units & Wonderful Store Manager & Associate Manager...Sherry Bushek & Patricia Cascio 👍🏾 Those two ladies will make your day with a Smile 😃 & Laughter 🤣"

"Patricia was very professional and patient with my rent now process. Thank you very much for all the time you spent with me helping me out. Customer service is above and beyond."

"With this pandemic they won’t work with you I am 3 months behind cause of what’s going on with the pandemic and my work got slow because of what’s going on and then I had a death in the family and they don’t care they all about there money they don’t even work with you with payments if you don’t have all the money right there and then they want it all and then they send your stuff to auction I would think they would try and help you out in some way but nope!!!"

"Patricia was very courteous and professional, a very kind person."

"Sherry was great. Excellent customer service."

"Patricia helped me and my husband out. She has exceptional customer service. 😀"

"Thank you Miss Patricia for your assistance. I was not sure about the blue tag. Appreciate you coming to assist me. Customer service awesome."

"Girls are awesome. They make a good tag team. Great customer service."

"Nice and clean. Just what we were looking for. Everything was great.😁"

"Excellent place! Nice and clean. Patricia was wonderful to work with!!"

"Went smooth. Everything looks good and clean."

"Thank you Patricia for coming in early. You have been very helpful."

"Thank you Patricia for your help. You were a huge help."

"Appreciate everything. Thanks for all your help"

"Very quiet very clean. Girls are friendly and will go out of their way to help you"

"Patricia was very courteous and spent a lot of time with me explaining everything and helped me out tremendously. She is very pleasant and understanding. A wonderful person."

"Reasonable prices"

"Thank you for all your help Patricia it was really great seeing you again"

"Thank you for all you're help Patricia. It was really great seeing you."

"Found the friendliest employees and cleanest facilities. stored here for years. will miss these girls."

"The Perfect storage. Staff is so friendly and will help you out a lot. Great customer service."

"Outstanding service. Always clean. Girls are pleasant and always enjoy seeing them."

"Really good customer service. Thank you for all your help."

"Hemos sido un cliente aquí de vez en cuando durante años. Nunca hemos tenido un problema. Siempre limpio y siempre tratado con respeto. Aprecio a estas chicas y las respeto. Cualquier persona que haya tenido cualquier otro problema fue probablemente su propia culpa. Algunas personas son sólo bebés llorando y culpar a otros por su desgracia, pero, puedo decir honestamente... Estas chicas siempre nos han ayudado en todas formas que podrían. eres super impresionante!!!!"

"THEFT THEFT THEFT. In a 6 month period my property worth $24,000 was stolen easily. The man working in the office during business hours watched me stand in the rain with lightening and thunder while i pleaded with him to please let me in to talk about it and ask questions. He laughed in my face and refused to help me. If you don/'t mind your property being stolen then this is the right location for you. I have contacted corporate and filed police reports."

"Great staff. Very courteous. Great service. Thank you for everything"

"They have a contact free rent now program that is perfect for this pandemic"

"Thank you, Pat for all your help walking me through the rental online. Be safe."

"Thank you for everything."

"Ms. Patricia is an all star!!! Thank you for helping me in my time of stress!!!!"

"I was very impressed that Lifestorage really cares for their workers. They have a contact free rent now program that is perfect for this pandemic. If everyone cared like this company , we could contain this Covid horror.they still take care of their customers. I feel completely comfortable here. Other businesses should be like this one. Totally contact free. Great Job."

"Very Clean and Very Nice Girls. Took Care of me 100%. thank you"

"Love these girls. Thank you"

"Wonderful place"

"Patricia was awesome. Thank you for everything"

"Miss Patricia was so nice and courteous. I gave her a hard time, but, she kept her cool the whole time. I loved her sense of humor. I was in a crazy mood, but, she got me laughing and enjoying the visit. I appreciate her standing in the hot sun while I sat in my air conditioned car while she helped me out. I also appreciated her wearing a mask and gloves and offering me sand sanitizer or alcohol pad before and after to clean everything we both touch. WOW!!!! Great respect. I know I took a week to give you a review. I just been so busy. Appreciate you, Patricia. You are a good person"

"Clean, well lot areas, good security"

"Thank you for all your help, Patricia. I appreciate you helping me through the rent now option. You are very patient and very kind."

"Great place with outstanding customer service. Thank you Pat and Sherry"

"Very helpful staff, and clean facility!"

"Patricia was very professional and patient with my storage rental process. Will definitely recommend friends and family to rent here! Pricing was also very reasonable."

"Great nice people and very helpful and attentive. Are for the greater good of helping out in the community."

"very clean. excellent customer service. the ladies here are really awesome. enjoyed coming in. made my day. thank you Pat and Sherry"

"Nice and clean. These ladies always make you feel great."

"Amazing customer service!!!!!!! Ms. Patricia took care of me and my storage needs!!!!"

"Best storage facility I a have used. Very nice people."

"Everything was fantastic."

"Thank you, Patricia for your outstanding customer service. I really enjoyed doing business with you. Got moved in and you made it so wonderful. I haven't ever received the customer service you provided from anyone else. Thank you so much."

"Easy set up and Ms Patricia is awesome."

"Patricia is a born sales person she was very helpful and spend a lot of time with us very pleasant very professional and knowledgeable and totally enjoyed the experience"

"I came in last week and spoke with Patricia she was very helpful and help me out with what boxes I would need and what size unit I would need . I have to say that she offered exceptional customer service something you don't see very much nowadays. thank you for Patricia for your outstanding customer service I appreciate everything you did for me."

"Very friendly folks"

"What a wonderful place. outstanding customer service makes you feel like you're at home. glad to do business here with these girls they are awesome."

"Everything is perfect thank you very much for your customer service"

"Outstanding customer service. Felt at home with Patricia and Sherry"

"Love these girls"

"Great service"

"Patricia was courteous and professional."

"Super friendly staff here and they made a smooth move in. Thanks!"

"Great customer service"

"Patricia is Amazing! She was very helpful with me deciding what size storage I needed. She was very Knowledgeable and super friendly! Thank you again Patricia!"

"Definitely a good experience. We have been here 2 years and enjoy their service. We have never had an issue or anything"

"Patricia provide me with a wonderful costumer services very friendly, very polite and helpful, she deserve 5 plus star, thank you Patricia you do Awesome!)"