Customer Reviews - Life Storage #397, The Woodlands
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We at Life Storage want to maintain the best storage facilities in The Woodlands, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in The Woodlands (#397)
4.86 out of 5
based on 40 of our most recent Reviews
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- Debra from The Woodlands, TX
4.8 out of 5
"Shelly the manager is very professional and kind. She is the reason we stay renting there."
May 17, 2019
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- Olga from San Antonio, TX
5.0 out of 5
"Shelly and Jessica were always professionall,attentive and accommodating .The. Cleanliness and maintenance of the facility in addition to the excellent customer service of these two ladies kept me a loyal customer for several years.
Thank you!"
November 23, 2018
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- Dolores from The Woodlands, TX
5.0 out of 5
"Shelley is such a helpful and kind professional. She is willing to always help me when I need it."
October 14, 2018
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- Kirk from The Woodlands, TX
5.0 out of 5
"Friendly, informative and helpful with all questions and needs."
November 27, 2017
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- Erica from The Woodlands, TX
4.7 out of 5
"The Panther Creek location is great. It is always clean and neat and the office staff was efficient and helpful. A+!"
July 23, 2017
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5.0 out of 5
"I had never rented storage space before and this was a great experience. Shelly was awesome -helpful and informative. Wonderful place to leave your belongings"
June 29, 2017
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- Terri from The Woodlands, TX
5.0 out of 5
"Wonderful experience. Thank you! Shelly was great! Very professional and nice!"
March 27, 2017
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- David from The Woodlands, TX
5.0 out of 5
"We have stored excess office files at Uncle Bob's [Life Storage], now LifeStorage, for several years. As our storage requirements change the staff at our local storage facility has always worked hard to accommodate our requirements. "
February 21, 2017
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- Hugh David from The Woodlands, TX
5.0 out of 5
"I had misgivings about putting my things in storage, but I was very impressed by the cleanliness of my storage unit and the whole facility."
October 26, 2016
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- Thomas from The Woodlands, TX
5.0 out of 5
"Great staff and facility! Very pleased with everything!"
June 29, 2016
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- Jimmie from Montgomery, TX
4.8 out of 5
"The mgr Shelley was extremely nice and made the moving experience a lot nicer then I would have expected"
June 28, 2016
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5.0 out of 5
"Clear explanation of terms and options.. space clean and facility well maintained"
May 26, 2016
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- Stan from The Woodlands, TX
4.8 out of 5
"Repeat customers. Won't hesitate to be back if/when the need arises. Thanks again."
February 27, 2016
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- Laura from The Woodlands, TX
4.6 out of 5
"It's a great place to store items I care about. I've been storing things there off and on for years."
February 23, 2016
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- Daniel from The Woodlands, TX
4.9 out of 5
"The manager handled all my questions, she was professional and very helpful. A very positive experience."
February 16, 2016
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5.0 out of 5
"I think the manager Shelley is always kind courteous and on top of her game she makes you feel like your storage unitis as valuable as your home"
January 06, 2016
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- Ryan from The Woodlands, TX
4.8 out of 5
"Great place and people. A little high on the price for the rent. But overall very satisfied. "
December 24, 2015
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- Dominic from Kingwood, TX
5.0 out of 5
"Shelley really went above and beyond to help me out. I was on a short time crunch to get my stuff into the unit and get it unloaded and we had to switch units last minute because of the sizes I ended up needing and she made a very stressful time for me very easy. She even showed up early on Saturday before she was even supposed to be at work, to come unlock the doors and the unit for us. I can't thank her enough for all her help!!"
December 23, 2015
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- Becky from The Woodlands, TX
5.0 out of 5
"The woman who works at Panther Creek - I believe her name is Shelly - is always helpful and friendly. She helped me figure out what I needed when I had a short time to make a move and needed a storage place."
December 18, 2015
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5.0 out of 5
"Recently I helped my son move his things into a storage place in Killeen, TX. Overall the place was dirty and not well maintained ... it made me appreciate how good Uncle Bob's is!"
August 28, 2015
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- Carlotta from Yuba City, CA
5.0 out of 5
"You need more employees like Shelley she is an assets to your company!!!"
August 27, 2015
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- Jamie from The Woodlands, TX
5.0 out of 5
"Everyone we spoke to and met at the unit were great. "
August 25, 2015
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- Jackie from Lake Placid, FL
5.0 out of 5
"Yes, was supposed to get a credit for 1/2 months rental. I moved out on the 12th of June. Shelley assured me that I would get a credit for 1/2 month rental. Have not seen it on my charge card."
June 28, 2015
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- Patricia from The Woodlands, TX
5.0 out of 5
"I had a very professional experience with my choice. I had many other area storage facilities to choose from, but I went with this storage facility because they were very attentive to my needs and followed up promptly after my first initial visit. I am happy I am using this facility."
June 26, 2015
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4.9 out of 5
"Your staff has been very helpful and responsive to our needs. Thanks for making this experience easy."
May 27, 2015
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5.0 out of 5
"Excellent service, very understanding, explained everything well."
April 17, 2015
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- Steve from The Woodlands, TX
5.0 out of 5
"Very helpful during stressful time - will recommend to my friends"
February 15, 2015
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- Donald from The Woodlands, TX
5.0 out of 5
"Was there for 10 years. Never any problems and great service and personnel. "
January 23, 2015
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- Barbara from The Woodlands, TX
4.0 out of 5
"Not happy that your complimentary truck rental is confined to the first 14 days after one has rented a space. That does not meet everyone's needs."
October 28, 2014
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4.3 out of 5
"Facility and local personnel are just fine; HOWEVER, these yearly rate increases are just outrageous. I have been with you for many years and have 2 storage units, the cost of which was originally fair. Now they are, in my opinion, overpriced. With the next price increase, you will lose me as a customer."
September 24, 2014
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- Sheila from The Woodlands, TX
5.0 out of 5
"Everyone is great! And the manger at Panther creek Woodlands is wonderful."
September 04, 2014
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- Kathryn from The Woodlands, TX
5.0 out of 5
"I can't imagine anything that could be changed to improve the service at Uncle Bob's Self-Storage."
August 30, 2014
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- Chuck from Arlington Heights, IL
4.9 out of 5
"Larger Trash bin facilities for renter trash would be nice."
August 26, 2014
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- Joyce from The Woodlands, TX
4.5 out of 5
"Storage facility was very satisfying. After comparing prices, that was NOT satisfying."
July 29, 2014
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- Joel from The Woodlands, TX
4.4 out of 5
"Your rates in The Woodlands, TX are a little pricey. Only complaint I had with storing my belongings with you."
June 23, 2014
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- John from The Woodlands, TX
4.9 out of 5
"The manager at Woodlands, TX #397, Shelley, is outstanding...exceptionally helpful, pleasant, knowledgeable, and attentive to our needs and requests. We appreciate her excellent management and customer service. "
June 19, 2014
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- John from The Woodlands, TX
5.0 out of 5
"we LOVE Shelly! we have 2 units & feel very safe leaving our possessions in your care!"
February 28, 2014
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5.0 out of 5
"Would have been better to have had more loading/unloading space where you could use dolly. Sometimes had to wait for someone to move their car or truck so that we could get up to loading area. "
February 24, 2014
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4.0 out of 5
"I like the updates since acquired from US Storage. Always appreciate the attendant recognizing me."
January 17, 2014
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- David from The Woodlands, TX
5.0 out of 5
"Very well maintained property with exceptional & helpful management staff! I would highly recommend Uncle Bob's in The Woodlands, TX to everyone. "
September 25, 2013
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