*Storage unit size is approximate. Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
We at Life Storage want to maintain the best storage facilities in Houston, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
"Associate manager, Ms. Brittani, was a great help to me the other day when I was in need of a new storage space. She was very helpful and friendly. And she answered all of my many questions. She is a gem!"
"I paid my bill mostly at Bellaire location so the customer satisfaction is based off that location.
I can say the location where I had my items Stored was always cleaning and neat when I was there. They always nice and kind and my storage room was is clean it when I did not have bugs in my stuff when I moved out..I appreciate that. I also like how thur email they kept me updated. Thanks"
"Thank you! This is the second time that you have taken care of my belongings (the first was when the company was still called "Uncle Bob's Storage"). My items were clean and in perfect condition when I moved out after two months. I am grateful too for the Hurricane Harvey discount - thank you tremendously for the free month while I found a new home. I will be sure to recommend LifeStorage to anyone looking for a storage unit!"
"I have had a great experience with this Life Storage facility. The people are friendly, competent and helpful. The property is well maintained and always clean. Worth every penny."
"Both Jackie and Amber have really gone the extra mile to help us on numerous occasions. Amber even shared her pizza with us after a long day of cleaning out our flooded house. Whatever you're paying these ladies, it isn't enough."
"I moved to a a new apartment with a great big attached garage, which is why I moved my stuff out of my store room. I have been consistently impressed with your facility and your people. Everything is always squeaky clean and every one of your employees that I dealt with over the past three years was cheerful, efficient, helpful and polite! I will definitely recommend your facility."
"The lady that helped me was superb. My experience could not have been better. I had checked out other places but she sold me on herself and the property.
Thank you for having her there!!!
"
"I enjoyed my experience with life storage. The process from finding a storage unit, to closing out my account and everything in between was easy and the employees were helpful, informative and kind. If I ever need to store things again I'll come back to life storage. "
"Good convenient service (location helps, hours of operations work well, and knowledgeable staff).
My only feedback is around pricing and incentives - its of higher price and you generally have fewer incentives (free x days for y amount of storage time/payment)"
"The girls are so kind to me when I come in. They always greet me with a smile and go out of there way to help. When I call in periodically they always recognize me and are so friendly. The property is always kept up neatly."
"I was a bit surprised of being hit with a steep late fee, as I thought I had signed up for autopay. Only after I was informed of the large amount did I understand the paperwork was not finalized or submitted, that I was late and penalized. I understand the business requires timely payment, but I guess I expected that if paperwork was on hold for any reason, that I would be informed in advance (not a week after the payment due date.
This is the only negative comment I have, with otherwise superb service to date."
"When this company took over the management of this storage facility, they mandated that everyone pay their rent by the 1st of each month. If this is not done then a lot of fees will be associated with the costs. EVERYONE can't pay by the first, some people are on fixed incomes and had prior arrangements to pay on particular dates. I think that this is rather unfortunate and extremely unfair to those that had established pay dates that were in sync with when they are paid. Rules can always be amended and not everyone has the extra money to "pay two months in advance," as the employees have been informing us."
"I would never trust any other storage but them it was like family I felt safe even when I had to visit my unit late at night the staff was out standing thank you again. Lourdes"
"I know you have issues with the carts being stolen, but they really need to be available. Large loads can't be brought to the second floor when there aren't carts. "
"I like the approach pattern at Richmond and
Dairy Ashford,that I can usually have my car
near the entrance door. I like the lighting and
Keypads. Also, the building is positioned so
That I am able to scan the distance around me."
"I have rented a storage facility before at another place, and the lady was rude and seemed like a sheister. Uncle Bob's [Life Storage] people are extremely helpful and very professional. I liked all the ladies at dealt with at two different sites. I would highly recommend Uncle Bob's [Life Storage]. Jackie is wonderful!"
"The acquisition of this location last year was seamless and my concerns at the beginning were well received by your staff. They were very polite, professional and informative. They answered all my questions and have been a pleasure to deal with. I am very please with Uncle Bob's [Life Storage], and I have no concerns or a single complaint. Veteran and/or military discounts would be nice though."
"The storage unit is so easy to get to, store my belongings in and the manager, Jacqueline, is AMAZING. She really is superb! I love the size of the carts also!"
"Your agents were courteous, professional and very friendly. I got exactly what I wanted, promptly and without any difficulty. I wish all companies had your great service."
"I have never rented a storage unit before and the person I talked to on the phone was wonderful and the property manager Jacqui is also wonderful! glad to know excellent customer service still exists! thank you!"
"On this day both elevators were out. There needs to better mapping where the different unit number areas are at and better marking where the stairwells are.
I have a unit on the second floor and I also have a lot of trouble walking. Thus I had a lot of trouble getting to my unit. And doing a lot of extra walking that in my case really hurts."
"There ws another customer ahead of me, but the clerk acknowledged me and stated she would be with me shortly. I only had a brief wait. This can't be helped when there is more than one customer in the store."
Save time and skip the counter! At this facility, you can complete your rental agreement, make payment, and get access right away. Just choose our "Rent Now" option.
Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.
Fencing around this facility is designed to limit access only to customers with assigned electronic access codes. Grounds, aisles and interior hallways are lighted for safety and convenience.
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Houston and Mission Bend
Our self storage facility on Richmond Ave is located south of the Katy Fwy (Toll Road), between S Dairy Ashford Rd and Westpark Dr, near Mike Driscoll Park. Click here for directions to this Life Storage.
At Life Storage Facility #764, we offer great property security systems and clean, affordable storage units to rent for the residents of Mission Bend, Westchase, Westwind, Briarforest, and other neighborhoods in Houston, TX. Call us with questions, reserve online, or click here to compare other storage units in Houston.
Rental Requirements:
Insurance required
Storage insurance available (third party)
$25 admin fee
Payments due monthly, with a minimum of one month rental