Customer Reviews - Life Storage #764, Houston
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We at Life Storage want to maintain the best storage facilities in Houston, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
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- Overall Rating for Life Storage in Houston (#764)
4.74 out of 5
based on 42 of our most recent Reviews
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5.0 out of 5
"I paid my bill mostly at Bellaire location so the customer satisfaction is based off that location.
I can say the location where I had my items Stored was always cleaning and neat when I was there. They always nice and kind and my storage room was is clean it when I did not have bugs in my stuff when I moved out..I appreciate that. I also like how thur email they kept me updated. Thanks"
April 23, 2018
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4.6 out of 5
"I was impressed by and thankful for the associate who agreed to email my monthly payment reminders!"
April 23, 2018
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- Hermelinda from Houston, TX
5.0 out of 5
"Jacqueline greeted me when I entered the facility and helped through the whole process. Very professional and courteous."
January 27, 2018
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4.6 out of 5
"I think the storage prices are over the top for the Houston area"
November 29, 2017
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5.0 out of 5
"Thank you! This is the second time that you have taken care of my belongings (the first was when the company was still called "Uncle Bob's Storage"). My items were clean and in perfect condition when I moved out after two months. I am grateful too for the Hurricane Harvey discount - thank you tremendously for the free month while I found a new home. I will be sure to recommend LifeStorage to anyone looking for a storage unit!"
November 27, 2017
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5.0 out of 5
"Helped tremendously during Hurricane Harvey aftermath . Complimentary boxes saved our lives ??"
November 23, 2017
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5.0 out of 5
"I have had a great experience with this Life Storage facility. The people are friendly, competent and helpful. The property is well maintained and always clean. Worth every penny."
November 07, 2017
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5.0 out of 5
"Both Jackie and Amber have really gone the extra mile to help us on numerous occasions. Amber even shared her pizza with us after a long day of cleaning out our flooded house. Whatever you're paying these ladies, it isn't enough."
October 28, 2017
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- Michelle from Houston, TX
5.0 out of 5
"The representative at my storage location go above to provide customer service. Please recognize them for a job well done."
October 04, 2017
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5.0 out of 5
"Jacque was a great help w my move in and overall rental experience."
August 18, 2017
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5.0 out of 5
"I moved to a a new apartment with a great big attached garage, which is why I moved my stuff out of my store room. I have been consistently impressed with your facility and your people. Everything is always squeaky clean and every one of your employees that I dealt with over the past three years was cheerful, efficient, helpful and polite! I will definitely recommend your facility."
June 23, 2017
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- Christopher from Houston, TX
5.0 out of 5
"Everything was in order, and was treated with courtesy and respect!"
May 29, 2017
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5.0 out of 5
"The lady that helped me was superb. My experience could not have been better. I had checked out other places but she sold me on herself and the property.
Thank you for having her there!!!
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May 25, 2017
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5.0 out of 5
"I love the neatness of the building. I love April and the other ladies that assist us when we need anything."
April 27, 2017
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- LaNetra from Missouri City, TX
4.7 out of 5
"I enjoyed my experience with life storage. The process from finding a storage unit, to closing out my account and everything in between was easy and the employees were helpful, informative and kind. If I ever need to store things again I'll come back to life storage. "
April 02, 2017
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5.0 out of 5
"The staff is always friendly. The manager goes out of her way to help the customers. I have always had a great experience with this location."
March 23, 2017
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5.0 out of 5
"The young lady that helped us was very nice, quick and friendly."
March 09, 2017
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5.0 out of 5
"Staff at the Richmond office are extremely friendly and attentive. They made things very easy to move in and out. Genuinely nice folks!"
January 23, 2017
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- Debbie from Texas City, TX
5.0 out of 5
"The staff was very professional and very helpfulwhenever I had a question . I will definitely recommend this location to my friends and family. "
December 23, 2016
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4.8 out of 5
"Associate was very helpful friendly and really enjoyed her job"
May 24, 2016
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4.7 out of 5
"you met all my expectations, i feel very satisfaction "
April 04, 2016
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4.7 out of 5
"Good convenient service (location helps, hours of operations work well, and knowledgeable staff).
My only feedback is around pricing and incentives - its of higher price and you generally have fewer incentives (free x days for y amount of storage time/payment)"
March 23, 2016
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5.0 out of 5
"The girls are so kind to me when I come in. They always greet me with a smile and go out of there way to help. When I call in periodically they always recognize me and are so friendly. The property is always kept up neatly."
February 26, 2016
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4.0 out of 5
"I was a bit surprised of being hit with a steep late fee, as I thought I had signed up for autopay. Only after I was informed of the large amount did I understand the paperwork was not finalized or submitted, that I was late and penalized. I understand the business requires timely payment, but I guess I expected that if paperwork was on hold for any reason, that I would be informed in advance (not a week after the payment due date.
This is the only negative comment I have, with otherwise superb service to date."
February 01, 2016
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5.0 out of 5
"It's always clean inside & outside, the storage temperature is correct & the two ladies that run the office is awesome."
January 29, 2016
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5.0 out of 5
"No, thanks for being what I needed in a Storage facility. It is conveniently located between my job and my school."
January 11, 2016
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2.0 out of 5
"When this company took over the management of this storage facility, they mandated that everyone pay their rent by the 1st of each month. If this is not done then a lot of fees will be associated with the costs. EVERYONE can't pay by the first, some people are on fixed incomes and had prior arrangements to pay on particular dates. I think that this is rather unfortunate and extremely unfair to those that had established pay dates that were in sync with when they are paid. Rules can always be amended and not everyone has the extra money to "pay two months in advance," as the employees have been informing us."
November 30, 2015
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4.6 out of 5
"It would be nice if from time to time a rollaway dumpster was made available for renters to get rid of no longer wanted items."
November 24, 2015
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5.0 out of 5
"I would never trust any other storage but them it was like family I felt safe even when I had to visit my unit late at night the staff was out standing thank you again. Lourdes"
November 16, 2015
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3.8 out of 5
"I know you have issues with the carts being stolen, but they really need to be available. Large loads can't be brought to the second floor when there aren't carts. "
November 13, 2015
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- Patricia from Houston, TX
5.0 out of 5
"I like the approach pattern at Richmond and
Dairy Ashford,that I can usually have my car
near the entrance door. I like the lighting and
Keypads. Also, the building is positioned so
That I am able to scan the distance around me."
September 03, 2015
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4.7 out of 5
"Associate had given me incorrect information, but
Jackie was awesome, came to my rescue!"
August 23, 2015
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4.7 out of 5
"Manager was very courteous and helpful; very satisfied with the experience and will recommend Uncle Bob [Life Storage] to others."
July 28, 2015
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3.2 out of 5
"I was cheated in the end of my stay. I paid for the entire month, and only stayed days. I will never forget that and use you again. "
July 23, 2015
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- Cynthia from Bellaire, TX
5.0 out of 5
"I have rented a storage facility before at another place, and the lady was rude and seemed like a sheister. Uncle Bob's [Life Storage] people are extremely helpful and very professional. I liked all the ladies at dealt with at two different sites. I would highly recommend Uncle Bob's [Life Storage]. Jackie is wonderful!"
June 19, 2015
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5.0 out of 5
"The acquisition of this location last year was seamless and my concerns at the beginning were well received by your staff. They were very polite, professional and informative. They answered all my questions and have been a pleasure to deal with. I am very please with Uncle Bob's [Life Storage], and I have no concerns or a single complaint. Veteran and/or military discounts would be nice though."
May 28, 2015
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5.0 out of 5
"The storage unit is so easy to get to, store my belongings in and the manager, Jacqueline, is AMAZING. She really is superb! I love the size of the carts also!"
April 28, 2015
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5.0 out of 5
"Your agents were courteous, professional and very friendly. I got exactly what I wanted, promptly and without any difficulty. I wish all companies had your great service."
February 25, 2015
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5.0 out of 5
"I have never rented a storage unit before and the person I talked to on the phone was wonderful and the property manager Jacqui is also wonderful! glad to know excellent customer service still exists! thank you!"
January 29, 2015
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- Linden from Houston, Texas
3.8 out of 5
"There are no loading or unloading areas and no garbage bins or dumpsters."
December 16, 2014
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5.0 out of 5
"On this day both elevators were out. There needs to better mapping where the different unit number areas are at and better marking where the stairwells are.
I have a unit on the second floor and I also have a lot of trouble walking. Thus I had a lot of trouble getting to my unit. And doing a lot of extra walking that in my case really hurts."
November 28, 2014
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5.0 out of 5
"There ws another customer ahead of me, but the clerk acknowledged me and stated she would be with me shortly. I only had a brief wait. This can't be helped when there is more than one customer in the store."
November 26, 2014
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