A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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12711 Westheimer RoadHouston, TX 770778.3 Miles Away
Customer Reviews - Life Storage #271, Houston
We at Life Storage want to maintain the best storage facilities in Houston, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"I had a wonderful experience with the both staff members. Mr Ray was very helpful and did an excellent job assisting me with the unit I needed and at a price that was lower than Public Storage which is
where I was headed and stumbled on this location by accident ."
"We kept our things there for a number of years. They made it super easy to store things. Special shout out to Eleanor the manager who went out of her way to take care of us."
"There service was amazing! The worker was ver patient with me and offered me discount as well. I definitely would recommend working with this company!! -Wanda Davis"
"Eleanor was extremely helpful and provided me 24 additional hours I was not entitled to when cleaning out my storage unit. Made what otherwise would have been a very stressful experience worry free would recommend Life Storage and specifically Eleanor and the team at the Bellair location to anyone."
"I was somewhat lost and at a crossroad in my life st 30 and I came to life storage to just get a storage never in a million years did I think I would leave with words of encouragement and wisdom .The angel of mine Mrs.Elanor ( store manager) saw a need that was nit being addressed and gave me words to live by and still did her job professionally. Due to this meeting woth this manager I was able to adjust some things in my own life and I am forever grateful to her and her understanding of people's needs and giving that personalized care help she gives is unmatched in the industry. She is truly a trailblazer in her very own lane set apart from the rest and the building is secure and clean so that's a plus ."
"The manager, Ms. Edwards, has exceptional customer service and has been a great help each time Iāve had questions. The reservation process was extremely easy and move-in went well. I had no issues when I needed to change the size of my unit. However, I would recommend knowing the size of the unit you need beforehand because there will be a $29 admin charge each time you rent a unit (even if you never utilize the unit, as I did). Overall, wonderful customer service and a nice, secure facility."
"Went to this location it was clean and smelt great. Also the employee was very nice and helpful providing me with exact details of the room I was renting along with other details about the kind of deal I signed up for. Not to mention very kind as well. Best customer service you can get at a storage rental. Definitely recommend this to others"
"Eleanor Edwards at the location on 5415 Bissonnet St is a great person with a wonderful personality. She goes beyond her customer's expectations and is always happy and helpful! Highly recommend for the Bellaire Area."
"A wonderful, efficient experience.
Easy sign up, free van service for new clients, this facility is clean, safe and has a caring and friendly staff. Ms. Edward's and the whole Life Storage team represent the best in sales and service. Thank you. RM WM"
"I have been a customer of LifeStorage for 1.5 years; and a resident of Houston my entire life.
When you Move, there are so many uncertainties to consider, but not once have I had a concern about the security of my family treasures.
Eleanor has been such a helping hand through such a major transitional period.
Not only is her customer service professional, she was very relatable and treated me as a valued person, first, then a customer.
Thank you"
"Great place if looking to rent storage very clean and Eleanor Edward's was excellent she explained everything she was awesome was in and out quick process"
"Eleanor Edwards at the location on 5415 Bissonnet St is a great person with a wonderful personality. She goes beyond her customer's expectations and is always happy and helpful!"
"I love this Life storage location! Eleanor is professional and always so kind and helpful. We have had several storage units here and it is the best!"
"I was welcomed ms Eleanor in the front nicest lady ever, helped me my 1st time here showed me tour and gave me good insurance qoute on my belongings. Nice and friendly highly recommend short or long term"
"Ella a or was great, she remembered me from last time and was super helpful. This is my second time back and will recommend everyone to this location!!! Great space!"
"Ms Elanor Edwards is always and forever helpful since the day I came here and that was back in February. Always kind and very helpful need more like her in the world."
"I rented many units here through the years and always return because Eleanor, the Manager is consistently courteous and professional. I drive farther because of aEleanorās customer service."
"Misleading advertising about hours! Nice facility and Eleanor is very helpful. I am in the process of downsizing my home and got up at 5 AM this morning, loaded a trailer so I could be there at 6 AM when the facility opens for access to my unit. The dollies they provide to get your items from the ground floor to the third floor were all locked up. I had to return home and hope it does not rain before 9:30 when they open. They should quit advertising you have access at 6 AM because you need a dolly to move your stuff and there arenāt any until 9:30 AM. Now, i will not get to my office until 11 AM instead of 8 AM. Not happy!"
"Great experience. The place is clean and well maintained. Staff is pleasant and knowledgeable. Eleanor Edwards the property managerā¦. I would give her 10 āļø if I could. She went above and beyond for me 2xs. Thatās more than can be said for some other places. She knows her stuff and she is on it.
Go rent with her and tell her āDā sent you."
"The location for this was perfect and they had a great first monthās special making this an easy choice compared to the other storage options we evaluated. The manager Eleanor was very helpful in showing the units and even modified the unit location to make it even more convenient."
"Mrs Eleanor Edwards was very kind and helpful when it came to helping me. This was my first time getting my own storage space and I never had such an wonderful and Informative experience."
"Just want to give lots of kudos to Eleanor for helping us first time renters. She went above and beyond to help with getting what we needed. Eleanor was truly a blessing. Recommend Life Storage on Bissonnet if your in need of storage space."
"Eleanor and Lewis are the definition of customer service. Very detailed explanation of the facility and assisted with the right size unit that works for us. Would most definitely recommend to friends, family, and neighbors with their storage solutions! Bravo team Bissonnet š!"
"Eleanor was great. I felt like I was in good hands. She made sure the storage unit fit my needs and Iām so thankful. Service from the first call to sign on the dotted line was first class including the follow up phone calls."
"Iāve used this location for years and years. Iāve had an excellent experience here and I would highly recommend it to anyone looking for great storage units with excellent customer service. Eleanor has handled my account for awhile now and she is the absolute BEST!!! Sheās one of the main reasons Iāve kept my belongings there for so long. Ask for her for all of your storage needs."
"Eleanor best costume servicewomen, I ever meet. She is knowledgeable, ready to answer your questions at all time, friendly and help full to new costume. Life self storage is good place to your service."
"Terrible customer service. Ā
I received notification that my auto pay didn't go through, so I called the store to see what was going on. Ā I called and left voicemails 5 days in row asking for a call back. Ā When I finally got someone on the phone, they said I now had to pay a late fee and they didn't know why the auto pay didn't go theogony...the late fee was half the cost of the unit! Do not store your things here"
"Simply put this place is the. Est. The ambience, the cleanliness, the rapport and clean air, big windows # front desk. Those little things that people ignore are what makes this location a cut above all. Ā Lewis is just somebody you want to have a BBQ with and Eleanor is super patient and super knowledgeable with all those outside salesmen. I know because I was there when one guy was selling her stuff. Seriously you won't Ā regret it. This professional @life storage bissonnet will make your day plus they don't waste your time. Ā You are in and out within minutes with a padlock in hand. Need I say more,
.."
"I've rented here twice, never have I experienced the service we been having lately. This lady by the name of Eleanor the "manager" is so rude. I sent my husband to pay our monthly rent. She stated she had no change ok not a problem he went to a nearby store and got the actual amount. Ok i understand most locations don't carry cash. But for her to follow him around and force him to show her our unit made him open it!! Seriously?? This is no way to be treating someone. I will definitely not be storing my items in such an environment."
"Great service!! Ms. Eleanor was awesome and is very proactive and responsive as the manager. The location is perfect for us and we are very pleased. Units were well lit, clean and the price was very affordable.
Highly recommend!!!"
"I love using this Life Storage. Itās always clean & quite. And I always get better
Rates at this location. Ms Eleanor is always very helpful & goes out her way to
Make sure is taken care of, if I have any concerns. This is my 2nd time using them."
"this storage is very clean. The staff was fantastic very helpful. The manager was very professional and answered all my questions and showed different spaces i would recommend this facility to all my family and friends"
"Overall the storage facility is ok. It is supposed to be climate controlled but often is warm when we go in. They also lock up the dollies during business hours and sometimes the staff are not available to unlock them. But overall we were happy with the staff. They were always very helpful. The size of the space and the cost were reasonable. The location and security is good."
"I have been the beneficiary of excellent customer service from Ms. Eleanor Edwards, Store Manager.
She has always shown professional courtesy and an exceptional attitude toward myself and with any encounter my employees. I will always recommend other customers to the Bissonnet Store."
"Reserved a unit online and it was quick and easy. Went to the store to sign paperwork and Eleanor was very polite and helpful.
Storage facility is clean and reasonably priced!"
"Reserved a unit online and it was quick and easy. Went to the store to sign paperwork and Eleanor was very polite and helpful.
Storage facility is clean and reasonably priced!"
"I have stored here since 2007 and enjoyed it. But I am disappointed in the service recently. I have asked to have lights replaced over my unit for over 6 months. One is out the the other flickers like a strobe light. They have promised several times to fix these and yet nothing ever happens. That level of disrespect for customers should not be rewarded. I plan to store elsewhere if this is not corrected within a month."
"My Family's Experience Life Storage Has Been Amazing. I Say Family Being That My Mom, Sister And Now My Family Has A Current Space At The Bissonnet Location. Ms. Eleanor Was Very Professional And Very Attentive. I'll Be Sure To Refer And Continuously Use In The Future."
"We have been at this particular location for about 8 months. Eleanor was very welcoming and thorough in her explanation of storage options when we were first shopping for a storage location.
The first unit had some condensation from ac piping that we noticed on our first day of moving in. We were disappointed to have to deal with this situation but Eleanor handled it in a very professional and quality way!
We are happy with our LifeStorage experience and highly recommend this location to you!"
"Great customer service. She was knowledgeable about the business and answered all of my questions. Super satisfied with the help I received and feel great that I got what I came for with no problems"
"Ms. Eleanor Edwards, the store manager, was very pleasant. She was kind and informative. She helped me find the best unit for my needs. A wonderful experience!!!"
"I have literally been on a rollercoaster for exactly one year,which lead me to store our home's contents,until we were more stable.At first glance the introduction of the staff,was definitely a 10 star rating.Their customer servicice was impeccable. They are understanding and treat their customers with respect.I appreciate the courtesy, during The COVID PANDEMIC."
"The Bellaire office are great to deal with. No complaints with them or that facility at all.
However, the LifeStorage web site lacks. No where could I find hours of operation for the Bellaire location. If the hours of operation are there and I missed them, then you need to make the hours more visible."
"I used this storage facility four years ago and was so impressed how much better they are than many I had used previously that I came back for my third unit.
Athough this is more of a drive for me it is worth it. Eleanor is the same manager that was there before and shes heads above managers at other facilities.
In fact she is the reason I went back to this location and she did not disappoint. Thank you Eleanor for your outstanding customer service."
"Beyond Grateful to Store Manager Ms. Eleanor and Mr. Fred for their outstanding customer service! This is my first experience renting from a storage company and both of them walked me through the process multiple times.
In addition, they constantly update me on ongoing promotions, change in rates, & were always physically in the office to help me with multiple questions.
Highly recommend!!!!"
"Not an understanding company. The fact it's not 24 hours and it's still this expensive with no help or understanding from staff on other matter makes this place pointless to use. Will never use again."
"From my initial phone call to move in day everyone was super friendly. The process was simple and quick. The place is clean and seems safe. I don't foresee any problems in the future."
"Eleanor is the best! We have had a large storage unit here for a few years and are now going to a smaller unit and I had a lot of questions for her and she was so kind and helpful as always.
Its a great place for storage if youre looking in the Bellaire area. Be sure to ask for Eleanor!"
"Rented a storage for a number of years at this location. Service was always nice until several problems occurred, then I was on my own. This location was testing the fire sprinkler system and a valve blew in my unit (#119), wetting most of the contents in my "dry storage " unit. Made a claim with the insurance carrier and they settled with the exception of a $ 100.00 deductible and my time to clean and dry up the unit. Two months later the air conditioning system backed up dropping moldy water on most of the contents in my unit. Again, insurance settled on the claim but I ate another $100.00 for the deductible and my time to clean up and disinfect the unit. Requested reimbursement for my deductible and $ 50.00 for 1 hour of my time in both instances. Ignored the letters and requests. Moved out to prevent further damage to the items which I was trying to preserve for my children."
"Eleanor was an awesome rep! She helped me out right away and her customer service was on point. I highly recommend this location and working with her!"
"Listen Im gonna tell you what if you dont rent over here youre out of your mind you can meet Miss Eleanor youre not gonna want to be in any other building but building a!
What a fabulous process
Easy
I think we got the best unit so will wave when youre coming in!"
"Our experience at Life Storage with Eleanor has been easy breezy, it is sooooo clean and she will help you find the perfect unit to meet your needs. They also have carts for you to use and even a van if you need it!"
"The front desk clerk Fred makes each trip here a pleasure. Moving and managing items aren't a always easy but, with a friendly face and helpful service from Fred it always make it go by so much easier. He provides exceptional service at life storage and is always responsive and quick with any calls made. This place would not be the same without him"
"Excellent rate, location with very clean, modern facility. Best of all is Eleanor Edwards, the manager. She makes you feel like you are leaving your belongings with a trusted family member. If you need storage, this is it."
"Eleanor Edwards is great. She is an asset to this facility. Unfortunately, I was flooded out twice in the last two months - something at the building leaked into my unit on two recent occasions, creating mold and mildew and humidity inside my unit. I have had to move out fully this past weekend, as a result. I am hopeful that the building manager/owner will reimburse me for my September rent which has already been paid. Thank you, Eleanor, for your kindness, and I hope you are able to explain my situation on my behalf to your boss. Thanks."
"This is a terrible place to rent a storage unit.
They have my credit card on file for automatic withdrawal on the first of each month. Ā
They did not withdraw from my card this month for some reason and suddenly I get a notification they are selling my items.
They did not call or send notification!
Terrible place to rent a storage unit.
I will be emptying my unit and going elsewhere."
"This company particularly store #271 is everything it advertised. Great and consistent customer service great environment as well. Mrs. E was very helpful and upbeat."
"Eleanor is amazing!! She made our move in and out a breeze!! She is truly an asset!! We have used other LifeStorage facilities and this location is the best! I cannot say enough about Eleanor and how helpful and kind she was to us. Thank you"
"Store manager Eleanor was very helpful, friendly, informative, reassuring, patient, and professional - nice variety of units to choose from and everything looks like it is good shape and clean."
"Eleanor was extremely helpful and even waited for me even though I came late to pick up the rental van. Was very understanding and sweet. She made the whole process very quick and easy!"
"I just had the nicest phone interaction with Fred regarding updating the expiration date on my credit card. It is rare to be treated with so much friendly respect and kindness in a business setting over the phone these days, and felt like a breath of fresh air!"
"A family member recommended Life Storage to me and they made made my move super easy! Eleanor helped me out and was the friendliest person in a stressful time!"
"Eleanor has helped me with three lockers. She is consistently cheerful, gracious and efficient. It is a pleasure to deal with her. She is a good face for LifeStorage."
"Elenor at the Bissonet Life Storage facility advised me very efficiently and has continued to be very helpful. I recommend her for great customer service, Ursula Kaestner"
"Weve been in the market for a clean, safe, and accessible storage unit. After looking at several locations We are so happy to find life storage! The store manager Eleanor Edwards showed us several units. Thank you Eleanor for your professionalism and lovely attitude! Id definitely recommend using Life storage!"
"Eleonor has been so helpful. She had wonderful advice on which size to get. Ā She showed me different units & answered all my questions. Life storage has moving supplies & locks for your convenience & you get a discount when you rent."
"I recently rented a storage unit here, and Fred was extremely helpful in the process. I had a truckload of stuff with movers waiting to unpack and put stuff in the storage unit. Fred recommended getting them access as soon as possible since I was paying them by the hour. Once they started to unload we finished up with the rest of the paperwork. That save me at least $50! The place is very clean and professionally managed. I highly recommend it."
"Our Life Storage unit is on Bissonnet. It is a great facility. Well managed by Eleanor and Alfred who go above and beyond - you are the best !
Clean, regular security checks and if one has to incur the expense of a storage unit this is the place.
Always feel safe. Very professionally run.
We could not be more pleased.
Many thanks for the security."
"Life Storage covers everything and keeps their clients needs at heart. Eleanor was so helpful and just absolutely awesome! Def recommend to friends and family."
"Great customer service Ive dealt with two employees here Eleanor Edwards, store manager, and Fred that welcomed me in to Life Storage. They are a safe and secure property with the tenants safety in mind."
"We spent most of the morning searching a clean, secure, and convenient climate controlled unit in a safe location.
Ms. Eleanor was most personable and helpful.
We feel good about our decision to rent from this business at this location."
"Im am so happy to get to write this review today because I have been a customer for over two years and even before when the company was Uncle Bobs. Mrs.Eleanor has been at the store since day one and has always treated me with much love and helped me and worked with me through the rough times I went through this past year. I always leave the office after seeing her and Frank with a smile on my face because I really feel like Im treated like family. For anyone that needs a storage temporary or long term it is difficult to have your valuables at a location other than your home but when you have people like Mrs Eleanor and Mr. Frank looking out for you its just a blessing. I have told my closest people around me how nice they are but now I get to tell everyone that will read this review and make a difference. Thank you."
"I can't say enough nice things about Eleanor !! She is so kind , knowledgeable and helpful. We have been with them for 5 years and counting . We wouldn't go anywhere else . Love Life Storage on Bissonnet!!"
"I got this Stroage back on Nov 18,2018 and ms Eleanor Edward was so nice to me she was very.welcoming she has a smile her face every time I walk in that place she always listening to everything I am going say I feel like she is a part of my family when I see her face"
"Formerly called Uncle Bob's Storage. If you have to store something this is the cleanest, climate controlled place I know. Staff is always pleasant and helpful. Sometime they lock office door to go to lunch or showing units, but you can still in back to starage units. They ground floor is high enough that they had to flooding issues on lower levels. They do seem to have a small Bob Cat that you may run into. (Seriously)."
"This has been a great experience. Eleanor has always been friendly and very professional. The facility is clean and well managed. I would recommend this storage factory to family and friends."
"I left only to move closer to my home. You have an excellent facility that is clean and well managed. Pricing was at a comfortable point as well. Thanks for 18 amazing months!"
"This is my second time using this storage and everything has been convenient and easy both times. The staff is very friendly. I have nothing negative to say."
"Eleanor(front desk) was really helpful with our transfer to a different unit. She gave us all the needed information regarding this particular matter. Also enjoyed riding on the cart on our way to our new unit!!"
"Your Store Manager, Eleanor Edwards, went out of her way on three (3) separate occasions over two (2) days to help me get into exactly the type of storage unit I needed. She should be commended for her courtesy and professionalism. Thank you!"
"Oustanding Service and willingness to help all the time particularly from Eleanor . A really super associate.
I strongly recommend Uncle Bob's to all my friends for their storage requirements."
"I believe my customer service rep's name was Evelyn. Can't remember for sure, but she was very busy the day I came in. This did not bother her all. When my time came around for acquiring a unit, she was extremely helpful and calm. I hope I got her name right because she was the best!"
"I already knew how wonderful this staff, especially Miss Eleanor, as my mother used this facility for four years. It is impossible to exceed the expectations I had because I already knew I'd be treated with respect and that the units are kept clean, and the security is outstanding. You can't ask for aa better storage experience."
"Eleanor has exhibited a profession, competent and courteous demeanor with us and all others that we have witnessed in the conduct of business at Uncle Bob's.
It has been a pleasant experience thanks to her and I commend Uncle Bob's for attracting and retaining the caliber of people that Eleanor represents and I, please, wish to commend Eleanor to you.
Thank you.
Regards,
Jack"
"1. Need to keep a cart close to the second building- a real Pain to walk all the way back to front office
2. I would be nice to have access to the dumpster to get rid of trash "
"I would have liked to be able to make my own pass code. I could not remember so carried my card. not a big deal really but just was looking to give some constructive feedback. Overall very happy with my rental."
"I have been a loyal client for 10 years. Sometimes having 2 units at the same time. I am not happy with the way the rates have increased over time. You need a loyalty program for people who rent for that many years consecutively!"
"Wonderful overall. I would never go anywhere else. I used other facilities in past years, and they were terrible. Thank you for an excellent storage experience!"
"A dolly and furniture cart should reside at each indoor storage unit, next to the door of the unit. It should not be at the front for cumbersome retrieval. Other less fancier places have that. Also, the website keeps telling me I'm late on payments even though I set it up auto pay?"
"My husband looked in 3 different storage companies before he got to this one and he said this looked clean, new, cameras watching, protected access, good location, elevator, and with air conditioning or heat.
We loved the discount too.
Thank you for having a great place for us to trust and keep our belongings.
Have a good night.
"
"I had just gone to check on a storage unit at U-Haul to rent, came to Uncle Bob's to compare. There is no comparison, you get what you pay for at Uhaul. Uncle Bob's staff was quick to offer me what i needed. It was overall a very pleasant, smooth transaction."
"I understand that the carts were locked up, to prevent theft, but it is quite inconvenient to have to walk the whole distance of the building to fetch and return the carts. The humidity level is a bit high for a "climate contreol" facility. Can someone check this?"
"The last few times I have gone to my unit the lights don't come on. I mentioned it to the office but they said they should be on but on the 4th floor where my unit is they are not on."
"This question was about being greeted promptly. Sometimes the staff is out in the units and you have to wait in the front office. However, I have not had the occasion to go in in person for over a year, so this could have changed. I notice that the personnel turn over frequently."
"Your staff is wonderful and always so helpful. They are very busy though and hard to get on the phone. I wish you would give them a cell to carry so they are more accessable."
"My only suggestion will be to have a space with carts for customer that could need them to carry their stuff after 6pm or during weekends. It is my case...... carts are in the office so I have to carry box by box!!!"
"Eleanor and Jackie are always pleasant and kind as can be ! The customer service exceeded my expectation. It's always stressful when making a move and leaving personal belongings in storage. Now I understand the name Uncle Bob's [Life Storage] ... I feel my belongings are safe and at a second home."
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Houston and Gulfton
Our self storage facility on Bissonnet St is located west of the I-610 Hwy, between Mapleridge St and Chimney Rock Rd, near Loftin Park. Click here for directions to this Life Storage.
At Life Storage Facility #271, we offer great property security systems and clean, affordable storage units to rent for the residents of Gulfton, Braeburn, Sharpstown, and other neighborhoods in Houston, TX. Call us with questions, reserve online, or click here to compare other storage units in Houston.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: Closed
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
