Customer Reviews - Life Storage #271, Houston
-
We at Life Storage want to maintain the best storage facilities in Houston, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
-
- Overall Rating for Life Storage in Houston (#271)
4.78 out of 5
based on 56 of our most recent Reviews
-
5.0 out of 5
"Eleanor has helped me with three lockers. She is consistently cheerful, gracious and efficient. It is a pleasure to deal with her. She is a good face for LifeStorage."
April 10, 2019
-
- Lawrence from Sugarland, TX
5.0 out of 5
"I left only to move closer to my home. You have an excellent facility that is clean and well managed. Pricing was at a comfortable point as well. Thanks for 18 amazing months!"
May 23, 2018
-
- Meredith from Houston, TX
5.0 out of 5
"This is my second time using this storage and everything has been convenient and easy both times. The staff is very friendly. I have nothing negative to say."
April 24, 2018
-
5.0 out of 5
"The front desk Associates are very knowledgeable and willing to help. Very professional"
April 19, 2018
-
5.0 out of 5
"Eleanor(front desk) was really helpful with our transfer to a different unit. She gave us all the needed information regarding this particular matter. Also enjoyed riding on the cart on our way to our new unit!!"
March 30, 2018
-
5.0 out of 5
"Eleanor is a great employee and represents you well. She is the reason for such high ratings and should be commended for a job well done. :-)"
November 10, 2017
-
5.0 out of 5
"My opinion is Life Storage is the best, friendliest and most secure place to store in Houston Tx."
October 26, 2017
-
5.0 out of 5
"All of my expectations were met,I was helped by the assistant manager and he took his time explaining everything!"
October 22, 2017
-
5.0 out of 5
"Conveniently located and security of my belongings."
June 29, 2017
-
5.0 out of 5
"Life did very well helping my wife and I. Manger lady was very good and knew her bussiness well. "
May 24, 2017
-
5.0 out of 5
"Your Store Manager, Eleanor Edwards, went out of her way on three (3) separate occasions over two (2) days to help me get into exactly the type of storage unit I needed. She should be commended for her courtesy and professionalism. Thank you!"
April 20, 2017
-
- Victoriya from Bellaire, TX
5.0 out of 5
"Fred went above and beyond in getting me set up. Huge Thank You for all the help!"
April 14, 2017
-
5.0 out of 5
"Good clean environment , great service.
Fair prices."
January 23, 2017
-
5.0 out of 5
"Eleanor should be commended for a job well done. She represents your company well. "
November 29, 2016
-
5.0 out of 5
"When our home flooded and we had 3 units rented ... everyone was wonderful to work with!!!"
October 24, 2016
-
4.6 out of 5
"You did meet my expectations. My husband and I were pleased with the property."
June 12, 2016
-
5.0 out of 5
"Oustanding Service and willingness to help all the time particularly from Eleanor . A really super associate.
I strongly recommend Uncle Bob's to all my friends for their storage requirements."
April 26, 2016
-
- Margaret from Houston, TX
5.0 out of 5
"I believe my customer service rep's name was Evelyn. Can't remember for sure, but she was very busy the day I came in. This did not bother her all. When my time came around for acquiring a unit, she was extremely helpful and calm. I hope I got her name right because she was the best!"
April 24, 2016
-
5.0 out of 5
"Very clean and professional. I feel good about storing my belongings here."
April 07, 2016
-
3.3 out of 5
"Coiling overhead doors are terrible to operate and allow way too much grime into the unit."
March 25, 2016
-
4.7 out of 5
"Manager was personable and friendly, which I appreciated after having my house flooded."
November 05, 2015
-
4.0 out of 5
"We needed a place close to home and you provided it."
October 28, 2015
-
2.4 out of 5
"The room temperature in the building was too warm. I had to move some temperature sensitive item out of my unit. "
October 26, 2015
-
5.0 out of 5
"I love ELEANOR who works at the front desk of the Bellaire Texas location on Bissonnet Street. She is wonderful."
August 28, 2015
-
- Tameishalaesha from Houston, TX
5.0 out of 5
"The Manager Eleanor at my location Bissonett @ Chimney Rock is very courteous and friendly she's always going the extra mile to make you happy"
August 27, 2015
-
4.8 out of 5
"We are happy to use your storage facility, but if the rent increases we will probably leave."
August 27, 2015
-
- Michelle from Houston, TX
4.8 out of 5
"I already knew how wonderful this staff, especially Miss Eleanor, as my mother used this facility for four years. It is impossible to exceed the expectations I had because I already knew I'd be treated with respect and that the units are kept clean, and the security is outstanding. You can't ask for aa better storage experience."
July 25, 2015
-
5.0 out of 5
"Eleanor has exhibited a profession, competent and courteous demeanor with us and all others that we have witnessed in the conduct of business at Uncle Bob's.
It has been a pleasant experience thanks to her and I commend Uncle Bob's for attracting and retaining the caliber of people that Eleanor represents and I, please, wish to commend Eleanor to you.
Thank you.
Regards,
Jack"
June 27, 2015
-
4.4 out of 5
"1. Need to keep a cart close to the second building- a real Pain to walk all the way back to front office
2. I would be nice to have access to the dumpster to get rid of trash "
June 26, 2015
-
5.0 out of 5
"Extremely knowledgeable and friendly service! Made me feel as though I was very important and I feel safe entering my facility! "
April 29, 2015
-
5.0 out of 5
"Lovely facility. Kind people who were very helpful, informative and courteous. Great job overall."
April 28, 2015
-
4.5 out of 5
"I had heard good recommendation from friends. It took a while to straighten out paperwork. The facility was clean. Eleanor was friendly.
"
April 21, 2015
-
4.8 out of 5
"Very happy with the service
Recommend to all my friends "
January 26, 2015
-
4.9 out of 5
"I would have liked to be able to make my own pass code. I could not remember so carried my card. not a big deal really but just was looking to give some constructive feedback. Overall very happy with my rental."
December 23, 2014
-
5.0 out of 5
"I have been a loyal client for 10 years. Sometimes having 2 units at the same time. I am not happy with the way the rates have increased over time. You need a loyalty program for people who rent for that many years consecutively!"
November 25, 2014
-
5.0 out of 5
"Ms. Jackie was awesome all time, she was very helpful when I would coming in confuse. Thanks again Uncle Bob"
October 23, 2014
-
5.0 out of 5
"Wonderful overall. I would never go anywhere else. I used other facilities in past years, and they were terrible. Thank you for an excellent storage experience!"
September 25, 2014
-
- Russell W from Bellaire, TX
4.8 out of 5
"Loved the online access. Physical plant was always clean, safe, and well maintained."
September 23, 2014
-
4.0 out of 5
"A dolly and furniture cart should reside at each indoor storage unit, next to the door of the unit. It should not be at the front for cumbersome retrieval. Other less fancier places have that. Also, the website keeps telling me I'm late on payments even though I set it up auto pay?"
September 11, 2014
-
- Barbara from Onalaska, TX
5.0 out of 5
"easy to work with.. remembered we did the same rental last year for summer break"
May 28, 2014
-
5.0 out of 5
"I was completely satisfied with the service and the facility. I have only been back one time and everything worked smoothly as I was told ."
May 28, 2014
-
- Catherine from Charleston, S.C
5.0 out of 5
"The young lady who worked with me was fantastic, I believe her named was Jacqueline, I think!
She was nice and represented your company very well."
April 25, 2014
-
5.0 out of 5
"My husband looked in 3 different storage companies before he got to this one and he said this looked clean, new, cameras watching, protected access, good location, elevator, and with air conditioning or heat.
We loved the discount too.
Thank you for having a great place for us to trust and keep our belongings.
Have a good night.
"
April 24, 2014
-
5.0 out of 5
"I had just gone to check on a storage unit at U-Haul to rent, came to Uncle Bob's to compare. There is no comparison, you get what you pay for at Uhaul. Uncle Bob's staff was quick to offer me what i needed. It was overall a very pleasant, smooth transaction."
April 15, 2014
-
4.3 out of 5
"I understand that the carts were locked up, to prevent theft, but it is quite inconvenient to have to walk the whole distance of the building to fetch and return the carts. The humidity level is a bit high for a "climate contreol" facility. Can someone check this?"
April 03, 2014
-
5.0 out of 5
"the staff is over the top friendly and helpful and makes me feel very comfortable leaving my valuables in storage knowing they are safe"
March 25, 2014
-
- Sandefer from Houston, TX
4.3 out of 5
"It would be nice to have more carts available, and someone in the front office while another is doing rounds. Other than that, is good."
March 01, 2014
-
4.0 out of 5
"The last few times I have gone to my unit the lights don't come on. I mentioned it to the office but they said they should be on but on the 4th floor where my unit is they are not on."
February 27, 2014
-
5.0 out of 5
"Your staff at the Bellaire facility is absolutely top draw"
February 27, 2014
-
5.0 out of 5
"Courteous, efficient, fast in and out service.
Knew what I was looking for and that's exactly what I got."
February 27, 2014
-
- Barbara from Bellaire, TX
4.7 out of 5
"This question was about being greeted promptly. Sometimes the staff is out in the units and you have to wait in the front office. However, I have not had the occasion to go in in person for over a year, so this could have changed. I notice that the personnel turn over frequently."
February 27, 2014
-
5.0 out of 5
"Your staff is wonderful and always so helpful. They are very busy though and hard to get on the phone. I wish you would give them a cell to carry so they are more accessable."
February 27, 2014
-
- Salvador from Houston, TX
5.0 out of 5
"The manager/staff always call me by my name. Warm and friendly. Professional too!"
February 05, 2014
-
5.0 out of 5
"Well, I am in another unit and still there. Jackie is wonderful!"
January 31, 2014
-
4.4 out of 5
"My only suggestion will be to have a space with carts for customer that could need them to carry their stuff after 6pm or during weekends. It is my case...... carts are in the office so I have to carry box by box!!!"
January 30, 2014
-
5.0 out of 5
"Eleanor and Jackie are always pleasant and kind as can be ! The customer service exceeded my expectation. It's always stressful when making a move and leaving personal belongings in storage. Now I understand the name Uncle Bob's [Life Storage] ... I feel my belongings are safe and at a second home."
November 27, 2013
Life Storage
Other Companies*
Rent Now! 
Space Estimator 
Moving Supplies