Storage Units near Memorial City in Houston, TX 77043

"Had a storage here for two years never had a problem. Excellent service!"

"Very helpful!"

"We have rented for several years at the Katy Freeway location near Gessener and have had the ceiling cave in with water damage and 2 break in’s. We discovered a break-in on 9/26/21 with several things stolen. The manager was not helpful and made assumptions that it was my fault. She never offered any help and then left and closed the office. I asked if there had been other break-in’s and she said no and said they send an email to renters if there are. I’ve not received any notifications and reading these ratings are hearing of break-in’s at my location for the first time. It appears there are people using the units to live in as well. The way the recent break-in occurred it appears to be someone onsite who has time to case the units. This is not Fort Knox and the people who work there know how to dismantle the doors and panels to access the units without disturbing the locks."

"Excellent place, super friendly people and easy access in and out. None better in Houston area."

"Dawn was very helpful!! Thank you"

"Great place to rent and amazing staff. Their manager is the best!!!"

"Efficient and provided exactly as I had ordered."

"Very nice staff and clean property."

"The staff was very professional and friendly. Storage met all of my needs. I would highly recommend!!!"

"Dawn is efficient knows co policy and is most professional. She runs a good office."

"Dawn and Kyle are kind, courteous in this process. Their efforts made the process quick and easy. I would recommend 10 times out of 10, and I would definitely use this company again for any of my moving needs in the Houston Area (especially CityCentre and Memorial Village)."

"Awesome, fast and efficient! Thank you!!!"

"Horrible customer service! They never answer the phone or emails. Dawn, the manager, is so unprofessional and rude. The have climate controlled units but it's still pretty warm in those units. Another customer there informed me his unit was broken into. The regional manager, Julio, I believe his name was isn't any better. Save yourself the hassle and go elsewhere."

"My boss rented a unit and when I pulled up to Life Storage, they had everything ready, she was expecting me at the front desk and very happily pointed me to the new Storage unit."

"Very accommodating and convenient. Easy to work with!"

"It was an Amazing Experience with your associate Dawn Thomas, she was very fun and exciting. Great company!!"

"Super clean, well organized and the staff is super nice !!!! They are always nice"

"Dawn and Kyle were the best. Great store"

"They are wonderful to work with ! Dawn is so sweet and helpful"

"Good place"

"Amazing people so helpful. Gave my team water when it was hot. Can't ask for better service then that."

"The ladys there are awesome wonderful ppl nice ppl"

"A little over priced and online month free special is kinda scammy, however; convenient and free truck for move in day"

"Very nice place and friendly staff! Must store here!"

"Great management. Been there for over 15 years. Any issues I have encountered always resolved favorably"

"The facility is great and Dawn, the manager, is always a delight."

"Very helpful. Cannot say enough good things about how they take the extra step. RN."

"Awesome place to store your belongings. Dawn Thomas is very knowledgeable and very helpful."

"Very nice staff and extremely helpful!"

"Management/front desk is very helpful and friendly. Great service."

"Dawn is awesome when it comes to customer service!"

"This place is best when comes to storage."

"Dawn has great customer service"

"Dawn was a great! Very helpful!"

"very professional!"

"Best service ever. Management was too sweet and helped me through the whole process. Even helped me move some items !"

"Great location and Dawn is super helpful!"

"Dawn and Kyle are amazing. The property is always and they are EXTREMELY helpful . THANK YOU FOR ALL THAT YOU DO."

"Dawn and Kyle are always in a amazing mood. The property is always clean and they are always helpful."

"Property always clean and staff is great !!!"

"The property is always clean and the customer service from the staff is wonderful!"

"Zero stars. I was robbed just a couple of days ago and call them. They told me that the cameras don't work, and they can't do nothing about it. They even told me that I shouldn't call the insurance because they were not gonna help me. And that they think I auto robbed myself. How in Earth I would do that. Incompetent people seriously. Save yourself and look somewhere else, they won't help you at all if something similar happens to you. Worst customer service ever."

"Very polite and time efficient staff..."

"My unit was also broken into. My lock was cut off and replaced with a “Life Storage” branded lock. Interesting. I was charged to cut the thief’s lock off, I was also charged to purchase a new lock. I have made several attempts to call the front office and the corporate office to get a refund and cannot get anyone to talk to me. I have sent in multiple emails to their “contact us” form online and still cannot get refunded for their absolute failure to provide a secure facility. The employee informed me that there was 80 units broken into one night recently. I asked why all of the renters weren’t notified so that they could check their units, and the employee shrugged and said Life Storage isn’t going to call you about a large security breach and run the risk of deterring future renters from renting,"

"'MANY break-ins' is what I was told by manager when I discovered mine was among them. Was never notified and given an opportunity to check my things or access evidence in the camera 3 ft infront of my unit. Also, while waiting for break time to be over 3 times in the same day, I witnessed what appeared to be semi permanent residents leaving on bicycle. This is in addition to a 1st hand admission of one of these residents. Go any place but here, unless you are hoping to file an insurance claim which will never bear fruit."

"No one ever answers the phone. So frustrating. Once we made contact and got in, our personal lock had been changed and our 60" Samsung TV and 3k generator had been stolen. Both manager and employee were no help nor did they seem concerned."

"Dawn Thomas is a helpful and very friendly stuffs who always help me and work hard there,"

"Good place for your storage needs-Dawn, the manager, does a really great job with the facility and in taking care of her customers. Would recommend!"

"Great service."

"Megusta see lugar"

"plenty of storage and close by everything!!"

"Very rude people"

"Staff is Professional and Courteous at all times!"

"Dawn went above and beyond to help me out I really appreciate her help definitely recommend this place for storage"

"Dawn is the manager here, and she is AWESOME and always helpful and happy! I just signed up today and tried uhaul but they were rude and disorganized. Life Storage and Dawn were quick, easy and very helpful! Glad I found this place!!!"