Self Storage Facility near Memorial City in Houston, TX 77043

"Secure facility. Easy access to and from the 10 Freeway."

"Secure and friendly storage unit."

"Fast and friendly"

"Great customer service from the get go. Thank you Lizz"

"Good and fast service."

"10/10 recommended, Manger is very polite and customer service is A1"

"Dawn Thomas was super helpful and so friendly!"

"Great service! Friendly staff! Great location!"

"After scheduling a reservation I had to reschedule several times. The ladies in the office were very understanding and very punctual with follow ups. Once I made it to the facility to check out the unit I was welcomed as soon as I walked in. The property was secure and very clean. They quickly pull up my information and took me to check out a few units. I am looking to move in Feb so I'll check back after i declutter and have a better idea of the space I'll need. Thank you to the wonderful ladies for making this process as smooth as possible."

"Dawn and Elizabeth were both amazing with their customer service and happy attitude as soon as I walked in. Elizabeth showed me 3 units when I wasn’t sure on what decision to make. Made the process very easy. Definitely recommend this location! Super sweet !"

"Dawn have great customer service"

"Dawn was amazing!!!!!"

"Excellent communication. Great customer service"

"We’ve been customers here for sometime. It’s been easy to come and go as we please. Today was my first time needing to go into the office- I was greeted by Dawn who helped me out quickly and effortlessly. Glad to see they have a high-quality customer service rep to assist their clients when problems arise. Thanks Dawn"

"Kimberly B And Dawn Thomas were so pleasant and great to do business with. Never knew people like this still exist. Awesome experience and will keep my storage at this facility until I'm ready to purchase my townhouse."

"Dawn has always been excellent to us!"

"I was welcome with the best customer service and process was smooth she was so awesome"

"Liz was great."

"Dawn is wonderful"

"A great place to contemplate God!"

"Great service!"

"Very friendly people with their clients And very patient to help congratulations 🎊"

"Dawn Thomas was great!"

"Dawn was very helpful!"

"Dawn &Liz was great"

"Dawn & Liz was so very nice and helpful"

"Great customer service, clean and safe storage with climate control. Dawn went out of her way to help me. Really appreciate that."

"Great service, she was super nice"

"Great customer service 😊"

"Dawn was so helpful and polite!"

"Very helpful!"

"Dawn was fabulous!! She help us after hours and went the extra mile. THANK YOU"

"Ms. Dawn called to verify when I would be security my unit. Help me change my access code to a reasonable one I could remember. Also, made sure I had a lock in the unit and even know how to use it."

"Ms.Dawn is the best !!!!"

"This is my second time to rent from this location. Dawn is a great manager that takes care of the customer!!! Couldn't be happier!!!!"

"Dawn was awesome and very helpful"

"Dawn was amazing! Super helpful"

"We have used Life Storage before when we moved to TX from Northwest US. This time we needed a 10' x 30' unit for general storage and Dawn helped us acquire one while being friendly, courteous, and professional! We also chose this location since it was one of the few Life Storage Locations in Houston that provide package acceptance services."

"Exelent service nice front lady"

"Dawn was very helpful for many years. Thank you all for all your help."

"Elizabeth was amazing. Great customer service."

"Excellent service, always so helpful. We 6 storage rooms there and have no complains from any of our crews, is clean and easy to access."

"great clean storage area! dawn was sweet and gave me a nice tour of the facility on a golf cart when she showed me the vacant storage area"

"Dawn is very professional and property is clean"

"Excellent service and great customer service…simple the best!!"

"Dawn is amazing!! So considerate and helpful anytime I need anything. I highly recommend this storage location!"

"Great Service."

"Ms. Bonita and Ms. Dawn has excellent customer service and the property stays clean... great job!"

"This was the best place I've ever found thank you"

"Thank you MS.Thomas great service Easy and smooth process"

"Dawn is amazing!"

"Always very friendly and very affordable!"

"Had a storage here for two years never had a problem. Excellent service!"

"Very helpful!"

"We have rented for several years at the Katy Freeway location near Gessener and have had the ceiling cave in with water damage and 2 break in’s. We discovered a break-in on 9/26/21 with several things stolen. The manager was not helpful and made assumptions that it was my fault. She never offered any help and then left and closed the office. I asked if there had been other break-in’s and she said no and said they send an email to renters if there are. I’ve not received any notifications and reading these ratings are hearing of break-in’s at my location for the first time. It appears there are people using the units to live in as well. The way the recent break-in occurred it appears to be someone onsite who has time to case the units. This is not Fort Knox and the people who work there know how to dismantle the doors and panels to access the units without disturbing the locks."

"Excellent place, super friendly people and easy access in and out. None better in Houston area."

"Dawn was very helpful!! Thank you"

"Great place to rent and amazing staff. Their manager is the best!!!"

"Efficient and provided exactly as I had ordered."

"Very nice staff and clean property."

"The staff was very professional and friendly. Storage met all of my needs. I would highly recommend!!!"

"Dawn is efficient knows co policy and is most professional. She runs a good office."

"Dawn and Kyle are kind, courteous in this process. Their efforts made the process quick and easy. I would recommend 10 times out of 10, and I would definitely use this company again for any of my moving needs in the Houston Area (especially CityCentre and Memorial Village)."

"Awesome, fast and efficient! Thank you!!!"

"Horrible customer service! They never answer the phone or emails. Dawn, the manager, is so unprofessional and rude. The have climate controlled units but it's still pretty warm in those units. Another customer there informed me his unit was broken into. The regional manager, Julio, I believe his name was isn't any better. Save yourself the hassle and go elsewhere."

"My boss rented a unit and when I pulled up to Life Storage, they had everything ready, she was expecting me at the front desk and very happily pointed me to the new Storage unit."

"Very accommodating and convenient. Easy to work with!"

"It was an Amazing Experience with your associate Dawn Thomas, she was very fun and exciting. Great company!!"

"Super clean, well organized and the staff is super nice !!!! They are always nice"

"Dawn and Kyle were the best. Great store"

"They are wonderful to work with ! Dawn is so sweet and helpful"

"Good place"

"Amazing people so helpful. Gave my team water when it was hot. Can't ask for better service then that."

"The ladys there are awesome wonderful ppl nice ppl"

"A little over priced and online month free special is kinda scammy, however; convenient and free truck for move in day"

"Very nice place and friendly staff! Must store here!"

"Great management. Been there for over 15 years. Any issues I have encountered always resolved favorably"

"The facility is great and Dawn, the manager, is always a delight."

"Very helpful. Cannot say enough good things about how they take the extra step. RN."

"Awesome place to store your belongings. Dawn Thomas is very knowledgeable and very helpful."

"Very nice staff and extremely helpful!"

"Management/front desk is very helpful and friendly. Great service."

"Dawn is awesome when it comes to customer service!"

"This place is best when comes to storage."

"Dawn has great customer service"

"Dawn was a great! Very helpful!"

"very professional!"

"Best service ever. Management was too sweet and helped me through the whole process. Even helped me move some items !"

"Great location and Dawn is super helpful!"

"Dawn and Kyle are amazing. The property is always and they are EXTREMELY helpful . THANK YOU FOR ALL THAT YOU DO."

"Dawn and Kyle are always in a amazing mood. The property is always clean and they are always helpful."

"Property always clean and staff is great !!!"

"The property is always clean and the customer service from the staff is wonderful!"

"Zero stars. I was robbed just a couple of days ago and call them. They told me that the cameras don't work, and they can't do nothing about it. They even told me that I shouldn't call the insurance because they were not gonna help me. And that they think I auto robbed myself. How in Earth I would do that. Incompetent people seriously. Save yourself and look somewhere else, they won't help you at all if something similar happens to you. Worst customer service ever."

"Very polite and time efficient staff..."

"My unit was also broken into. My lock was cut off and replaced with a “Life Storage” branded lock. Interesting. I was charged to cut the thief’s lock off, I was also charged to purchase a new lock. I have made several attempts to call the front office and the corporate office to get a refund and cannot get anyone to talk to me. I have sent in multiple emails to their “contact us” form online and still cannot get refunded for their absolute failure to provide a secure facility. The employee informed me that there was 80 units broken into one night recently. I asked why all of the renters weren’t notified so that they could check their units, and the employee shrugged and said Life Storage isn’t going to call you about a large security breach and run the risk of deterring future renters from renting,"

"'MANY break-ins' is what I was told by manager when I discovered mine was among them. Was never notified and given an opportunity to check my things or access evidence in the camera 3 ft infront of my unit. Also, while waiting for break time to be over 3 times in the same day, I witnessed what appeared to be semi permanent residents leaving on bicycle. This is in addition to a 1st hand admission of one of these residents. Go any place but here, unless you are hoping to file an insurance claim which will never bear fruit."

"No one ever answers the phone. So frustrating. Once we made contact and got in, our personal lock had been changed and our 60" Samsung TV and 3k generator had been stolen. Both manager and employee were no help nor did they seem concerned."

"Dawn Thomas is a helpful and very friendly stuffs who always help me and work hard there,"

"Good place for your storage needs-Dawn, the manager, does a really great job with the facility and in taking care of her customers. Would recommend!"

"Great service."

"Megusta see lugar"

"plenty of storage and close by everything!!"

"Very rude people"

"Staff is Professional and Courteous at all times!"

"Dawn went above and beyond to help me out I really appreciate her help definitely recommend this place for storage"

"Dawn is the manager here, and she is AWESOME and always helpful and happy! I just signed up today and tried uhaul but they were rude and disorganized. Life Storage and Dawn were quick, easy and very helpful! Glad I found this place!!!"

"Such a clean and professional storage place. Very safe and the employees are very helpful."

"Love the staff! She is super friendly and helpful!"

"Very kind and helpful staff!"

"The person at the front desk was courteous and helpful. Storage units are clean."

"Great staff very attentive.. property clean and very helpful"

"Very friendly staff and great quality service. THANK YOU!!!"

"Dawn is awesome! Extremely efficient, accommodating, always helpful, it's always a pleasure dealing with her, an asset to the company!! N."

"Great staff very friendly and helpful"

"Great service; they made everything super easy, and checking in was quick. Dawn explained everything really clearly, and I was actually pretty surprised by how simple everything was."

"I have had multiple units there for years. I'm originally from Buffalo so when Irma moved in from Buffalo it was a great match. The facility is great, and constructed better than anything else in the area. This review is for Dawn Thomas. We are in the process of moving, and actually have 3 more units in Baton Rouge currently. Dawn has always gone up and beyond to help since she's been there. Most recently facilitating us moving in and out of 7 units during this transition period. Tremendous personality, more than willing to provide class A customer service always. As I have found out, nothing goes on around there that she doesn't know about on he watch. She gets a a big 5 star rating in my book!!!!! D R Wincott"

"Bonita was super helpful in switching over my lease!! Super quick and efficient. I've always trusted lifestorage for my belongings over any other storage center."

"Staff is very friendly and always willing to go the extra mile to accommodate to your needs. Facility is maintained well and clean!"

"I paid $40 one month next month 60 what's next? Do not ask to speak to a manager or somebody to talk about it because they say it's unappropriate for you to call the manager and you have to wait for them to call you that the policy."

"This is a wonderful place. I have had a space here for 10 years. It is clean, convenient, and Dawn and the rest of the staff is top notch. Would recommend this place to anyone."

"Life storage #838 10114 Katy fwy Houston, tx 77043 Dawn has great customer service and is very friendly with everyone she talk me in to getting a storage unit"

"Very professional and property alway keep up"

"Great quick service. Never any logjams or super busy. You cant go wrong at this location."

"Great Customer Service! I recommend!"

"It all good"

"Overall very professional,neat,and fast"

"Treated with respect and dignity, employees knew me by name after my first visit."

"Dawn was great and provided superior customer service."

"Due to health issues I was not able to see the facility yet. Walter my husband has seen it and he is Very Impressed!! "

"It was so very easy to set up my shipment from California to Houston even though I could not be there when the shipment arrived. My sister met the shipment and the LifeStorage rep made the whole process seamless. Great job! Thank you. "

"The girls in the office were Fantastic!!!! They were ALWAYS Sweet & Helpful!!!! I would use Life Storage Again!!!!"

"Banita has always been extremely helpful and professional"

"The process was clearly explained to me and all was as it should have been."

"perfect!"

"All expectations were met"

"thank you so much - moving from SoCal where it is dry no rain i was concerned my storage locker would leak during the texas storms. All my things were safe secure and dry! I have never stored any of my belongings before and you made me feel very comfortable and safe. I would totally use Bob's storage again and recommend the location I used to everyone! Thanks Uncle Bob!"

"Exceptionally great!"

"The staff was exceptional. "

"I was satisfied with my experience."

"Friendly people at both locations I've been to. They seem to be happy to be at work and not just putting in the hours. Giving me a moving truck to use for free was quite a bonus and much appreciated. It allowed me to move all my items in one trip and not take all day. "

"Thank you for doing such a great service!"

"I have been storing with Uncle Bob's since 2011 and they are great. From billing, to staff, to a clean facility I have always been extremely satisfied!! "

"The rent is starting to get too high."

"I recommend to my friends and two have rented storage buildings!"

"The staff has been very helpful while we have been out of town as well."

"Great service!"

"The associate Monica is a great employee, she is a professional and well informed member of your staff."

"The staff are doing a good job."

"Manager and previous Assistant Manager at property were absolutely awesome. They were always helpful, personable and friendly. I hated to leave and even though I moved to other side of Houston, if I need storage again I would come back to this location. Great people and very good property."

"People love great service and when you have a great product to compliment that, it is a luxury. That's what you get at the Interstate 10 location, for sure! "

"When checking in online, it would helpful if you were reminded to bring in proof of Home Insurance if you wish to opt out of the insurance offered."

"The associates at the store I am at are great. Amanada who was promoted is wonderful as well as the store manager. I would like to see Uncle Bob's spend the money to repair the drinking fountain and the unit I moved out of had a loose ceiling tile. I am still in another unit at the same location and it is in perfect condition."

"excellent professional staff and service"

"You had two ladies that really made a stressful time seen manageable. Professional yet genuine. I really had a great experience."

"Amanda at your facility on the Katy Freeway west of Gessner was extremely personable and helpful. She has a very sunny disposition and a joy to work with."