Self Storage Units near Briarforest in Houston, TX 77042

"No one was available to answer the phone. The phone always goes to voicemail. Where is the customer service!?"

"Terminating my lease soon. The new management is shrinking business hours and increasing prices! This is crazy. My company cant afford this. I need access later than 8pm"

"Poor customer service."

"Shrinking access hours?!"

"This location has caused my company the blues since I started renting here. There is always a problem every season. New management does not take responsibility for issues."

"They are not proffessional! They do not respond to emails and charged extra fees due to a mistake they made."

"Kavin was a great help and gave us options. Thank you so much."

"Clean Secure facility!"

"Avoid at all costs. My unit was broken into twice. The manager had zero empathy during the entire interaction after it happened. Didn’t even apologize for it happening. Be aware that their security monitoring makes no sense from their explanation. The first time it was something happened at the offsite after hours place. The second time it was because it was between the hours when the office is closed and the after hours monitoring starts. They close at 6 but the monitoring starts at 10. Huh? What about the 4 hours in between? Just go somewhere else if you care about what you’re storing."

"I have no idea how this location or company has a good review. Hidden fees, terrible customer service and an increase to my monthly rate ONE MONTH after I got a unit with no reason. I called and left messages with no response. My bill was past due so of course they called me to collect it and when I asked how to close my account I was told to “leave the door open and the keys are mine”. When I got the unit the lady working told me I had to turn my keys in during business hours so they know not to charge me? Save the headache and go anywhere else."

"Staff is amazing! I always had a great experience with them. Any issues, they are sure to fix promptly. But, this place is old & the elevators have stopped on me more than once. Late and early morning access is great!!!!"

"Very clean and safe storage"

"Christa was really amazing and really helpful hugeeeeeeeee shoutout to her and her team members!!! 🙌🙌🙌🙌🙌"

"Excellent customer service. Kavin provided a excellent, convenient process for my move in."

"Friendly and courteous. I’ve used them for 5 years years now and I have any issues with them."

"Very good .!!!"

"The property is clean. The staff is very nice and helpful. Price is a reasonable."

"Great Storage facility! Great customer service. Definitely recommend."

"Wonderful experience! Associate was very professional in ensuring the quality of my service!"

"Best life storage in the city"

"Chris is always helpful. Definitely recommend this location."

"Great customer service from Rene and Chris"

"Chris was very helpful. A+"

"Great experience and very helpful. 💜5/5 recommend"

"Great prices and great management"

"First of all, huge shout out to Renee at store #396! She has been the picture of professionalism and courtesy. Her customer service is top shelf and her attitude is amazingly positive. She helped my family and I over the course of a month trying to get all the pieces in place moving from Maine. The majority of our communication took place over email and phone and once I met her I could tell she was going to go above and beyond to make sure we were comfortable and had everything we needed. The location is secure and I felt like my belongings would be safe under Renee’s ever-watchful eyes! If you need vet need anything stored, come talk to Renee!!! Thanks again!!!"

"Great experience! Renee and Chris took great care of me. Very knowledgeable, very helpful and friendly! Highly recommend this location."

"Rene is AMAZING. Impeccable customer service. I know I’m in good hands with her!!!!"

"Great people and helpful."

"Renee was great. Always goes out her way to accommodate. Stays late, never complains. Clean spaces, great location"

"Highly recommend this place"

"I am so glad I found this place. Every other storage facility I've tried has been a nightmare, but Tolu helped me get just the space I needed at a reasonable price, and they had all the boxes and moving supplies I needed! I would recommend this place to anyone!!!"

"Super great and helpful staff member!! Highly recommend."

"Excellent customer service! Renee and Tolu were very helpful and friendly. Will highly recommend Life Storage to friends and family."

"Love the customer service here! Renee was extremely helpful when needed. Highly recommend!"

"This place is very clean and safe. Staff is very helpful."

"The Management is AMAZING! Always on top of everything!"

"Customer service at it's finest! Renee was wonderful, extremely knowledgeable and an overall delight to deal with. Thank you for taking some of the stress out of an overwhelming situation."

"Renee Killough is an amazing store manager, she made sure I had everything I needed and understood the process."

"Returned a UHAUL trailer and service was fantastic. They did it all."

"Renee THANK YOU!!!!"

"5 stars for 5 star service"

"Great experience"

"Great service Renee"

"This place is absolutely amazing. The new manager Renee has done an amazing job in keeping up with the place and ensuring my stuff stayed protected. Most definitely would refer to a friend."

"Reasonable prices for climate controlled storage."

"I just wish the unit per se had a power outlet making it easy for me to use a small fan when I go there to move/change/organize my belongings time to time. Thank you!"

"Linda was fantatsic. She made it easy for me during my rough time. I appreciate help and professionalism"

"The hall ways are dirty and the carts are all broken."

"Linda was amazing with finding a unit for my husband and I to storage a few things. She was able to assist us with the perfect space along with a few moving accessories which came at a great price."

"No one is answering the phone and I’ve been trying to cancel my storage for weeks now. Meanwhile they keep sending me late fees and not responding to me."

"DO NOT RENT FROM THIS LOCATION. LINDA DUGAS THE MANAGER IS DISHONEST AND MARKS EVERYONE'S CREDIT!!!!!. This place will say that you did not retrieve all items also non-payment and send it to collections. Check out all of the BBB complaints. Also Linda listed on my credit report that it was due to a natural disaster. How is that possible? I have proof of payments, pictures of empty storage unit ,pictures of said storage items  inside of unit upon storing and those same items placed inside my home currently. Per Linda the items went to the auction. That is not possible nor is the balance if one month is only $70 dollars with late fees, then how is it possible to have a balance of $225.00? She does not respond to calls. I have disputed charges,  emailed  CEO's,  contact the TX Attorney General and contacted the BBB."

"DO NOT RENT FROM LIFE STORAGE. This facilities manager Linda Dugas, does not  honour her words. She purposely sent a erroneous bill to collections. I conversed with Linda on 2 seperate occasions and she nvr rectified the situation each time reassuring that it was an oversight. ALSO PER MY CREDIT REPORT IT WAS REPORTED AS A NATURAL DISASTER.  SOUNDS LIKE FRAUD.....  I have contact the  BBB, TEXAS ATTY GEN, CONSUMER FIN PROTECTION.  Apparently it's a common issue. READ BBB COMPLAINTS. Linda has yet to make contact since I reached out 2dys prior.  Also to The CEO Joseph V. Saffire,  CFO, Andrew J. Gregoire,  COO, Edward K. Killeen."

"Sam and Linda have great attitudes and provide great service!"

"Does the work"

"Linda and Sam was awesome help!!!"

"Got locked in the elevator once. Location will deny you access without warning for maintenance or any random thing. Power outages. On-site staff hard to find if available on-site at all."

"Great staff! However, using the place is nearly impossible due to a lack of carts. Meet Captain Ahab and old Iron Sides, the only two carts in the entirety of building B, which has 4 floors. Both carts are broken. Totally unacceptable that I can be one of two people here and have to carry every box individually to my unit."

"Linda was amazing. I needed storage because of a breakup (so you know I was a little emotional) she genuinely cared and wanted to help me look for my best option to maintain my belongings while I went through this tough time. She is a sweetheart. Excellent service."

"Linda made the rental process delightful and easy. She called me in advance to see if I had any questions. While working on my lease documents she gracefully handled multiple customer interruptions. Although this storage is only a short term need I will definitely keep this team in mind for future use."

"Great place, highly recommended :D"

"Linda was super sweat and very helpful and we go the account setup super quickly and got the storage unit set up the same day"

"Excellent services from Ms. Linda"

"Definitely the best storage facility I have used. Much better than the 3 previous ones that I have used. I would highly recommend Life Storage."

"Great place for a storage, but my only concern is there are no up to date loading cart to help bring my container and stuff to my storage unit. Can at least three new or fairly used cart be there to use, you do have cameras watching your building, so you would be aware of if anyone stole your carts."

"The lady at the front desk is so friendly smiles she's very informative I enjoy going there every time I see her the place is always clean smelling good I like Life storage"

"They are wonderful to work and talk with, very knowledgeable about space sizes and helped me easily understand what I needed"

"Just to let you know, if you aren't able to figure it out, most of these reviews are =¯ fake."

"A decent price for the storage prices. Very flexible hours for the customers and overall good customer service"

"Linda has great customer service! She was friendly, personable and professional."

"I haven't been here a good 10 minutes and this associate (Ms Linda)...had me smiling ear to ear because of her FANTASTIC customer service!! She is awesome! I am a new resident!"

"I've never had any issues with the staff. They are amazing and so nice every time I needed anything! I moved out of one unit but signed up for a smaller one (consolidating purposes), even though it's further than where I moved, it is worth knowing my unit is taken care of with such awesome staff! Thank you LS!"

"Super duper helpful, friendly and informative!!"

"Great rental equipment, pricings, climate controlled and great service."

"Awesome customer experience"

"Good storage send secure and clean but overpriced for the area. As well, they are regularly raising the rates."

"Sam and Linda was super exceptional and they have the best customer service ever. I will encourage all my peers to store at this location."

"Easy application process, I was in my space in no time, Sam rocked!"

"Linda was amazing, got me a storage space I needed right away! Awesome customer service very professional and friendly!"

"The manager at this location helped me get my storage unit. She was very nice and courteous."

"Great staff, condition of propety, value for price."

"Great customer service from beginning to end."

"Professional Management good people clean Place safe and secure you can't go wrong with Life Storage."

"Linda was very nice and extra helpful... I would recommend this place."

"I have been with Life Storage since it was Uncle Bob's. The service and the employees are top-notch . I must single out Linda D for professionalism ."

"Linda Dugas, was very helpful and very kind with a big smile."

"With manager I always encounter all your employees should be like her. Thanks for being there when I needed a caring and professional storage"

"Linda was great. Quick and easy service. Thanks"

"Associate was very helpful. I had picked the wrong size unit online. She helped pick the right one. She was very friendly. Elevator was broken when we had to move, but it happens, just used the other one. Always had a cart to move our things. Well lit and clean. The only thing that was unsatisfactory, was the restroom needed attention."

"I absolutely enjoyed storing my things at your location... and did so for more than 20-years.We're term customers and must say, you exceeded our expectations and I'd recommend you to the POPE. Good luck, and thanks so much for your existence. Ken and Dixie B Brenham, Texas"

"Everyone is willing to help."

"Manager Linda at the Houston (wilcrest) location is the best, I’ve been with this location almost two years and she has always taken care of all questions and concerns. She gets a 10 out of 10 overall as manager of this location always nice and courteous."

"Keep up the good work!"

"All good. "

"In had the unit for 5 years. Billing was efficient and easily delt with while i was overseas"

"The only negative I've ever had with your company is that the elevators are a pain to use. However, since I have taken a much larger space on the 1st floor I will never have to worry about that again. "

"Great staff!!"

"I wanted to let you know that Linda is always more than helpful and very kind. I appreciate her."

"The young lady was very helpful and she even remembered my name from our phone conversation. "

"Linda was great - explained everything and was very helpful. Overall great service and facility."

"My expectations were meet and exceeded. I was unsure of the process prior to arrival and the attendant (Linda) was helpful, informative, and extremely nice. I would not hesitate to recommend Uncle Bob [Life Storage] to anyone. "

"Linda was very helpful and did a great job."

"I've had the most absurd experience working with Manager Linda. She was not helpful nor knowledgeable or capable of resolving my concerns relating to online access to paying my monthly storage fee. She informed me that she'd mail an automatic payment form and she never did. I've been inconvenienced and late fees have been applied to my account due to the lack of service. I've been storing with this facility for 3 years and have never encountered such absurdities with the former manager. "

"I left for vacation in August and went at different times to pay my rent for September. The sign was always at the door saying they would be back at certain time and they never got back on time. I usually waited 15 minutes beyond the time they said they would be back but I couldn't wait. This happened about 4 times before I left. Then I asked someone to go pay for me and the same thing happened. I finally was able to pay after I returned which was after the 5th ,explained situation, your employee was very rude, I paid the late charge and I moved out. I had rented the unit for over 15 years and service has really gotten very bad since storage unit was changed to Uncle Bobs [Life Storage]. Needless to say I will not rent rent there again and will not recommend it. "

"Eric and I aren't there often, but the people who do help us over the phone are great help! "

"Our favorite employee was transferred from the Wilcrest location to Highway 6. Not sure why, but she was great. Her name was Sylvia. "

"Sylvia was very helpful. I went into the office several times during a 1-wk period. Although you did not have a climate controlled unit available, Sylvia put my name on a contact list and let me know when one did become available. I found Sylvia to be very friendly and showed sincere interest in servicing my needs. The morning we moved most of our things in was a little chaotic (traffic around the unloading area) but that is probably the norm for a Saturday morning. ONE ISSUE: THE ELEVATORS ARE TOO TEMPERAMENTAL. WE WOULD INPUT THE ACCESS CODE. DOOR WOULD EVENTUALLY OPEN. WE WOULD GET ON, PRESS 4 AND THE ARROW KEY, AND NOTHING WOULD HAPPEN. THIS PART OF THE PROCESS WAS VERY AGGRAVATING. WE WERE PAYING MOVERS BY THE HOUR."

"Sylvia was extremely knowledgeable, pleasant and easy to work with. "

"No, everything went well in the year I was there. Thanks! "

"Your manager was courteous and helpful. I have units in two locations. The new managers in both locations are super."

"Great team at the Wilcrest location! Super helpful, knowledgeable and always friendly. And t location is the cleanest storage facility I have ever rented. "

"Excellent staff and facility."

"I needed a parking space for my trailer. One was available. The space is fine, not as easy as I'd like to pull into or out of. I've asked for a better one when it becomes available."

"Outstanding customer service and very clean store. "

"Old trucks, one with flat tires, are stored along the fence line. It makes the whole place look shabby."

"The only issue I had was the elevator, like any other elevators they all have problems."

"great service"

"Jeremiah and Stephanie are fantastic!!!"

"Associate was very helpful and friendly. Answered all my questions and helped me out a lot."

"Great Staff!!!! Always willing to help!!!"

"Sometimes, there is a deficiency of carts. But, I understand that surges do occur."

"The staff is EXTREMELY friendly and helpful"

"How about a general trash container on the bottom floor by each elevator."

"Thanks for being my storage provider"

"I had no greater expectations and was totally satisfied with what I received."