Customer Reviews - Life Storage #396, Houston
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We at Life Storage want to maintain the best storage facilities in Houston, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Houston (#396)
4.63 out of 5
based on 27 of our most recent Reviews
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5.0 out of 5
"Great staff, condition of propety, value for price."
March 21, 2019
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5.0 out of 5
"With manager I always encounter all your employees should be like her. Thanks for being there when I needed a caring and professional storage"
January 23, 2019
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- Melinda from Seabrook, TX
4.8 out of 5
"Associate was very helpful. I had picked the wrong size unit online. She helped pick the right one. She was very friendly. Elevator was broken when we had to move, but it happens, just used the other one. Always had a cart to move our things. Well lit and clean. The only thing that was unsatisfactory, was the restroom needed attention."
October 19, 2018
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5.0 out of 5
"I absolutely enjoyed storing my things at your location... and did so for more than 20-years.We're term customers and must say, you exceeded our expectations and I'd recommend you to the POPE. Good luck, and thanks so much for your existence.
Ken and Dixie B
Brenham, Texas"
July 23, 2018
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- Marquiz from Stafford, TX
5.0 out of 5
"Manager Linda at the Houston (wilcrest) location is the best, I’ve been with this location almost two years and she has always taken care of all questions and concerns. She gets a 10 out of 10 overall as manager of this location always nice and courteous."
March 31, 2018
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4.2 out of 5
"In had the unit for 5 years. Billing was efficient and easily delt with while i was overseas"
February 23, 2017
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5.0 out of 5
"The only negative I've ever had with your company is that the elevators are a pain to use. However, since I have taken a much larger space on the 1st floor I will never have to worry about that again. "
November 23, 2016
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- Patricia from Houston, TX
5.0 out of 5
"I wanted to let you know that Linda is always more
than helpful and very kind. I appreciate her."
October 15, 2016
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5.0 out of 5
"The young lady was very helpful and she even remembered my name from our phone conversation. "
September 19, 2016
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5.0 out of 5
"Linda was great - explained everything and was very helpful. Overall great service and facility."
June 01, 2016
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5.0 out of 5
"My expectations were meet and exceeded. I was unsure of the process prior to arrival and the attendant (Linda) was helpful, informative, and extremely nice. I would not hesitate to recommend Uncle Bob [Life Storage] to anyone. "
April 14, 2016
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- Stephanie from Houston, TX
2.1 out of 5
"I've had the most absurd experience working with Manager Linda. She was not helpful nor knowledgeable or capable of resolving my concerns relating to online access to paying my monthly storage fee. She informed me that she'd mail an automatic payment form and she never did. I've been inconvenienced and late fees have been applied to my account due to the lack of service. I've been storing with this facility for 3 years and have never encountered such absurdities with the former manager. "
November 05, 2015
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2.8 out of 5
"I left for vacation in August and went at different times to pay my rent for September. The sign was always at the door saying they would be back at certain time and they never got back on time. I usually waited 15 minutes beyond the time they said they would be back but I couldn't wait. This happened about 4 times before I left. Then I asked someone to go pay for me and the same thing happened. I finally was able to pay after I returned which was after the 5th ,explained situation, your employee was very rude, I paid the late charge and I moved out. I had rented the unit for over 15 years and service has really gotten very bad since storage unit was changed to Uncle Bobs [Life Storage]. Needless to say I will not rent rent there again and will not recommend it.
"
September 24, 2015
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- Tiffany from Fulshear, TX
4.8 out of 5
"Eric and I aren't there often, but the people who do help us over the phone are great help! "
August 28, 2015
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4.8 out of 5
"Our favorite employee was transferred from the Wilcrest location to Highway 6. Not sure why, but she was great. Her name was Sylvia. "
August 27, 2015
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4.4 out of 5
"Sylvia was very helpful. I went into the office several times during a 1-wk period. Although you did not have a climate controlled unit available, Sylvia put my name on a contact list and let me know when one did become available. I found Sylvia to be very friendly and showed sincere interest in servicing my needs. The morning we moved most of our things in was a little chaotic (traffic around the unloading area) but that is probably the norm for a Saturday morning. ONE ISSUE: THE ELEVATORS ARE TOO TEMPERAMENTAL. WE WOULD INPUT THE ACCESS CODE. DOOR WOULD EVENTUALLY OPEN. WE WOULD GET ON, PRESS 4 AND THE ARROW KEY, AND NOTHING WOULD HAPPEN. THIS PART OF THE PROCESS WAS VERY AGGRAVATING. WE WERE PAYING MOVERS BY THE HOUR."
July 29, 2015
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5.0 out of 5
"Sylvia was extremely knowledgeable, pleasant and easy to work with. "
June 26, 2015
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5.0 out of 5
"No, everything went well in the year I was there. Thanks!
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July 23, 2014
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5.0 out of 5
"Your manager was courteous and helpful. I have units in two locations. The new managers in both locations are super."
June 27, 2014
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5.0 out of 5
"Great team at the Wilcrest location!
Super helpful, knowledgeable and always friendly. And t location is the cleanest storage facility I have ever rented.
"
June 26, 2014
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4.6 out of 5
"I needed a parking space for my trailer. One was available. The space is fine, not as easy as I'd like to pull into or out of. I've asked for a better one when it becomes available."
May 29, 2014
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- Thai Bay from Houston, TX
4.5 out of 5
"The only issue I had was the elevator, like any other elevators they all have problems."
March 01, 2014
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3.4 out of 5
"Old trucks, one with flat tires, are stored along the fence line. It makes the whole place look shabby."
March 01, 2014
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5.0 out of 5
"Associate was very helpful and friendly. Answered all my questions and helped me out a lot."
February 28, 2014
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4.7 out of 5
"Sometimes, there is a deficiency of carts. But, I understand that surges do occur."
February 28, 2014
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- Jonathan from Houston, TX
4.9 out of 5
"How about a general trash container on the bottom floor by each elevator."
February 17, 2014
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4.8 out of 5
"I had no greater expectations and was totally satisfied with what I received."
January 28, 2014
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