Self Storage Units near Vickery Meadow in Dallas, TX 75231

"Beware of renting a storage unit at this location or with Life Storage! There are several other reviews warning of this location. I was displaced during the pandemic and trusted this company with a lifetime of belongings. That was late 2020. I was nervous to store all my things but was reassured by the professionalism of the then manager, the impeccable cleanliness of the facility, and the multiple security cameras EVERYWHERE on the premises. I don’t know what happened at this location. I received notification my unit was broken into on 1/6/23. Over the next two weeks, I traveled two six-hour round trips to secure my unit and complete an inventory of damaged/missing items. I learned this location doesn’t have a manager/staff, that many other units have been burglarized, and NO precautionary measures were put in place after the break-ins began several months prior. I took photos from both trips where the burglars continuously break the doors/gates. Apparently they know the location is safe for them to return multiple times, break the unit door latches (and not the locks), and take the time to unwrap furniture/boxes stealing/damaging as they go! Several days after my break-in, I called the Life Storage DFW district manager. At that time, he laid out a plan to install an enhanced security system ran by a third party. To date, system is not installed, no additional security measure like having a security guard at night, still no manager/staff whom are designated to work this location. He gives me the impression that my continuous proactive outreach are not welcomed. I worry all the time about my belongings while I’m working on getting my things out of there. Two days ago, I received an email that my monthly premium is increasing. This whole situation is completely unbelievable!"

"Do not store your stuff here. This facility has had rampant break-in problems for the last couple months and it appears upper management is not addressing it with any sense of urgency. I moved my stuff here in October and am beyond frustrated that I just had to move it again to another facility due to being broken into 2x within 10 days. I was called on Dec 21, 2022 and told that my unit had been broken into. They said it had also been broken into on Dec 12 (almost 10 days prior), but I had never been notified by the facility of the first break-in. Multiple units were broken into during the same time period. Over the past 3 weeks, I have personally met 5 other people whose units have also been broken into in the past month. Break-ins seemed to have been occurring daily in December and January. They haven't had a manager at this location in almost 2 months so the office is never actually open. Many security cameras appear offline. I didn't want to write a bad review, I wanted to see if regional management could improve the situation. But it's been a full month and I have yet to be proactively contacted by the regional manager (when I was told 3x I would get a follow up) on why I wasn't contacted the first time my unit was broken into. Had I been notified, the 2nd break-in may have been prevented. After I was finally notified, I was told they were making immediate security enhancements: getting night security, a manager had been hired hired, and doors and gates would be secured (they sere most often wide open and pried off their tracks). Instead it seems things have only gotten worse since that promise on Dec 23, 2022. I was onsite the night of January 7 until 7pm *with Dallas Police*, and the back gate was secured. I came back the next morning and the same gate had been completely pried off its tracks, as if it had been pulled by a truck. Based on conversations with other patron victims, that marked (3) known/reported days in a row of break-ins in January. Regional management also told me they were actively working with the police, yet the DPD detective assigned to my case said he had still not heard anything back from the facility after multiple attempts at contacting them. I believe the level of vulnerability at this facility qualifies as gross negligence in not providing baseline security measures at a storage facility, especially after all the known break-ins and promises of security enhancements. I have tried to settle this privately with the company through a BBB complaint, but they have not responded on that case either. So I feel it's my duty to warn other patrons who may be thinking of storing here -- don't do it. Save your things, money, and time."

"The facility on Mandeville Road in Dallas is terrible. If you want a safe and secure storage facility go elsewhere. Received notice on 1/7/2023 that our storage unit did not have a lock on it. I went by the next day and found that the lock was not present as the latch had been basically destroyed. Hard to secure without the latch. When I departed the exit gate was breached and totally open. Thus anyone can come and go as they please. Discovered on Monday that there is no manager on location. It is now Wednesday and no one can tell me if the latch on the storage unit has been replaced. If you want a safe and secure facility go elsewhere."

"Perfect customer service. All of my questions and concerns were addressed timely."

"Friendly staff, great maintenance. The units are a little high but it seems really secure and clean which is worth it."

"I'm relocating to the area and Stepheny was so knowledgeable and engaging. Moving can be stressful, but when you come across genuine people it can be the calming force you didn't know you needed at that very moment. Thanks to this young lady for helping me during my transition."

"Great customer service , very well kept facility."

"Stephen was very kind and helpful in assisting me with securing the storage space. She made everything smooth and easy. 👍"

"This was an easy process, became a tenant easy month to month option. Stephanie was great at smiling and making me feel safe with my belongings on-site. I hope she never leaves ! I know that’s right. Ac cooled option and personal safety gate. I’m on board."

"Excellent facilities."

"There’s a new sheriff in town obviously because there was ACTUALLY someone in the office this time! VERY clean atmosphere and they’ve even fixed the gates. Whoever the new manager is ; keep her!!"

"Stephanie is awesome, had a weird encounter and she’s been on top of everything since!"

"I had to move my entire apt into a storage unexpectedly. Modesty at life storage made purchasing a storage unit so easy and stress-free. She was pleasant, helpful, and so knowledgeable. I was able to secure a clean unit and store my items that same day! Thank you Modesty for your empathy and quality customer service!"

"Was easy to rent a unit and move in. Appreciate it"

"Bait and switch. Beware. Rent elsewhere."

"Under New management more to come"

"Nashae the new store manager is AMAZING !! Love the new rules the other lady was very unorganized I’m very pleased and decided to stay here"

"I have been storing here for a few years and this place is unlike any place I have stored at.  Michelle has done a great job running this place."

"I have been storing here for years and this place is clean, safe and secure. One reason why this place runs so well is because of Michelle, she works hard to run this place and it shows. I highly recommend storing here."

"I have nothing but great things to say about this place. Michelle was so helpful and made me feel like a valued customer. I highly recommend this storage place."

"My family has been using Life Storage for years. I came to this location to rent a unit for my law firm and was surprised by how clean this facility was. Michelle took me for a tour and showed me the amenities, space sizes and prices. She was exceptionally professional and courteous, I highly recommend this place."

"Had amazing online customer service I had to do emergency move due to Covid and Tontilakeside apts for kicking me out so I thought this would be a great solution.Next day I decided to pick up my lock I don’t have a car So had to ask my friend that just had a baby that embarrassing as at is but I was desperate to get my belongings there before they put them in the street #tontilakesideaptssuck anywho I came to the office and it had sign their close manager never told me she is not going to show up I thought she is at lunch we had to comeback!i have called their customer service they told me they had stuffing issues without any explanation! I asked them to have regional manager to reach out to me and address my complaints still waiting.Luckily I did not wanna give up and called customer service like they were much helpful there and were able to get mi situated.They are rated for best customer care that is why I wanted to go with them competition is stiff nowadays my recommendation is go with the place That is stuffed and open so you don’t have to deal with AWOL manager and regional manager that doesn’t provide any support !"

"A pleasure to deal with."

"I went to this location to rent a unit, there was not one in the size I needed but I will be back to rent here because Michelle did a great job explaining and showing me how safe and clean this facility is."

"Shelly is a dream! Phenomenal service."

"Shelley is a wonderful lady! We’ve used her in the past and she is courteous, patient and knowledgeable. Premise is clean and safe!"

"LOVE LOVE LOVE THE SERVICE! Shelly is my girl and she is beyond helpful !"

"Shelly is amazing at Life Storage All of my family use this facility just because of her customer service and professionalism."

"Best experience at any storage facility I’ve encountered. Shelley went above and beyond!"

"I've been researching storage places for a while. These units were priced the best. I went to look at them and was pleasantly surprised at how nice and how clean they were. Shelley was fantastic and gave me a tour and made sure that I knew the details of how to enter and leave the facility. She was so great I didn't even want to check out another place. They offer regular and climate controlled units of various sizes. Consider looking at these units when looking for a storage facility. Look for Shelley."

"Like the service person, but really, the rent hike is ridiculous, just made 6mos. And rent went up , really, they don't give no more space for that price. That's my take on the spacing issue. The place is always clean, friendly atmosphere."

"Shelley is such a sweetheart! Even if I wasn’t in need of a storage space I would have gotten one anyway because of the time she spent making sure I got exactly what I needed. She even made sure I didn’t spend more money by getting a bigger space which I didn’t really need anyway."

"I worked with Shelly Addington and leased a unit 9 months ago and the experience was superb.  I went back to Shelly and was able to move all of my belongings into  2 units and store all of my things there on site.  Once Again shelly was helpful, efficient  and very professional. Kindly William Ferguson"

"just spoke with the manager, Shelley, on the phone and oh my goodness what a sweetheart"

"Life storage is wonderful inside side and out. Staff is wonderful especially Mrs Shelley very nice and very knowledgeable I give the place a 10"

"My business partner and I have been renting from this location for years. The location of this property is great but the Manager Shelley is not, she does not know how to use a computer and is not up to date on simple modern technology. She also has trouble helping with simple issues and has a difficult time remembering words. She had to fix a mistake she caused on our account and it was a huge headache. This manager needs to retire."

"Shelley is awesome!! I found this place through google reviews and everyone was absolutely correct. The security is comforting, its clean and cool, very easy access even if you dont purchase premium, half off on first months rent and low monthly payments. I am very pleased with my decision. If you're not sure where to rent, go here!!!"

"Ms. Shelley Addington, a Representative of Life Storage at this center was professional and courteous when I visited Life Storage at this location and her detail-oriented approach to business was certainly not lost on me. Security with CC cameras that loom all over the place and the surrounding environment proves that you are dealing with top-notch storage solution firm. and the price is also moderate for the storage units. Sandwiched between ultra-modern properties and Olympics grade 24 Hours Fitness Center, across Royal Road and I-35, the Life Storage here is a niche storage solution for anyone who may need this kind of service through a crisis period or around this neighborhood."

"We had the very best experience at Life Storage, location #317 on Manderville Lane In Dallas. Shelley Addington was the absolute best to work with... so helpful and so personable and she went above and beyond to make sure our things were safe and secure. She provided excellent customer service and we will not hesitate to store our things there again in the future. Thank you Shelley!"

"I called in about some information on a unit. Michelle Hernandez answered all my questions and was more than helpful in assisting me. I decided to reserve one and go in. When I got there I had everything I needed to rent my space (insurance declaration from my insurance company). Was told by her it was needed if I didn't want to purchase theirs. Sped up the process dramatically. I would highly recommend this location to anyone I know that is looking for a space. She went well above and beyond to help me."

"I have recommended this place to many people for storage needs. The employees here value thier customers and maintain and keep the property clean. I would like to give a special thank you to Michelle, she is always so helpful and hard working and dependable."

"Shelly Addington was a pleasure to work with, talk to and she gave me her undivided attention. She listened to my needs , she gave me my options and made sure the unit was ready for me when I needed it. The unit was clean and access was as simple as she told me . The drive up appeal and grounds are always clean a pleasure to use. Thank you Shelly for kind and professional treatment. Kindly William F"

"I called to get some information and quotes for storage units.  I spoke with Michelle Hernandez.  She was polite, professional and friendly.  She answered my questions and was very knowledgeable.  Thank you Michelle!"

"Shelley went above and beyond to help us. (This is a stark contrast to the treatment we received from Public Storage on Mockingbird) It was the end of the day on Sunday and we arrived 5 minutes before closing. It was important that we get a unit because we were moving from the dorm at 7 o'clock on Monday morning. Shelley stayed late and helped us. She showed us the unit and made sure we had no trouble getting into the facility with our code because she knew we were coming back when the office was closed. I would highly recommend Life Storage on Manderville Lane! Thank you again Shelley!"

"Shelley, the manager, was extremely helpful and went above and beyond. It was a Sunday at the very end of the day and we needed to move things from the dorm to a storage unit at 7 a.m. on Monday. Shelley stayed late and helped us locate our unit, made sure our lock worked properly and was just a joy to work with. I would highly recommend this location for your storage needs. Thank you again Shelley!"

"It was a pleasure to work with Shelly, to lease my storage unit Shelly was receptive to my needs, responsive and completed paperwork quickly Thank you"

"Awesome location. Staff more than helpful. Would definitely recommend."

"Shelley is great! Always helpful and has a smile on her face!"

"Really nice, clean place. I had to clear out my sister's unit after she became ill, and I only knew she had a unit here because Shelley called about being late. Yes, a real, caring, extremely helpful human being calls, not a computer. Shelly was very helpful through the whole difficult process. Getting on and off the property was easy, and there are dolly carts in the well-lit buildings."

"Had a need for some storage space over the last year and Shelley Addington was just the best!  Friendly, professional and very attentive.  She helped me select the right size unit for my needs and made sure I was always taken care of.  I recently moved and no longer need the extra storage.  She was even helpful making sure to take care of all the details when I vacated.  I would definitely recommend this location in Dallas!  Ask fort Shelley!"

"Great service. Thanks to manager, Shelley"

"Shelley gave me a tour of the property and it was a great experience. She was extremely helpful and was able to answer all my questions. I highly recommend this facility for all your storage needs!"

"I have not used a storage space in a long time. Thank you, SHELLEY, for helping me choose the right size for my stuff!!"

"Michelle Hernandez was more than helpful. She answered all my questions and concerns. I will recommend this location to anyone I know looking for storage needs."

"I called to get some information on cost and available storage units. I spoke with Michelle. She was friendly and very professional. She explained company policy regarding some of the questions I had. Thank you!"

"Fantastic service! I was in and out, and Michelle answered all my questions regarding the unit specs / pricing -- had no issues finding one exactly the size I needed."

"A+ service and great customer service."

"Working with THIS Life Storage facility was a wonderful experience. Shelley A. is the full time "go to person" who was born to serve others. She was extremely helpful with my selecting the proper size storage unit(s). More than once. Always has a smile and words of encouragement as I go thru the motions of bringing items to the storage facility. This woman continues to smile when people show up 5 or 10 minutes before closing to rent a unit. Corporate gritches about overtime, but Shelley never does. She does what is necessary to help & keep the customer happy when they depart. What an example of how customer service people should be. Kudos and a raise are in due. !!"

"I like the storage easy entry and exit but only 3 *s because I've been storing my things a couple of weeks now but can't seem to find a bathroom when I need to be there a few hours or so"

"Shelley in the office is professional and business like. She knows how to solve problems and get answers to questions. Location is easy to access. Buildings are clean and well maintained."

"Great customer service!"

"Great service and care. Thank you Shelley for your help and understanding."

"Shelley helped me out in my search for space. She was very knowledgeable of the units available and considerate with my price. I highly recommend working with Shelley."

"What a pleasure it was to work with Ms Addington! I had never used a storage facility and had many questions. Ms Addington patiently answered all my questions and was right on with the unit she suggested. Great experience."

"Everything was amazing ! Service reps were knowelagble and quick. Loved my experience def going back. I recommend"

"During a recent visit at this storage facility, I had contact with the manager , Shelley Addington.  Ms. Addington was very professional, courteous and knowledgeable.  She was very helpful in answering all my questions. During the tour of the property, I found it to be very well maintained.  Overall, I had a very pleasant experience.  I would not hesitate to recommend this facility to anyone looking for a storage unit to rent."

"shelley is absolutely wonderful. easy in and out and so friendly!!! very satisfied"

"Great place to store your belongings if you are in the area. Clean and secure. Store associates are very friendly and helpful. Especially Miss Shelley. She goes above and beyond for her customers and is very understanding. Ask for Miss Shelley youll be happy you did. Never going anywhere else for my storage needs."

"Many thanks to Shelley at Life Storage! YOU are always very friendly and helpful when I call and when I stop by the office."

"Life Storage 317 met or exceeded all of my expectations for a small, climate-controlled storage unit during an extensive downsizing of my home and possessions. In my view, the service left nothing to be desired--friendly, helpful staff (Shelley Addington, in particular), access to unit, cleanliness, etc. I would recommend this facility to anyone with similar needs."

"I was very satisfied"

"At the very beginning I was treated with a high level of professionalism and respect from Mr. Bruce ten years ago. He was such a great guy and always gave great service. I certainly did miss him as well. Then I was able to establish a good repeoire with Shelly. She has always been a great person to do business with as well. She represents the company well and is always very helpful with a warm spirit as well. I could also appreciate the climate that my unit always had as well. "

"I love the manager, great Lady."

"!!The manager at Royal and Central is great!!!"

"Everything was fine."

"Shelley is terrific...you are blessed to have her !!!"

"The associate appeared happy to help. I was treated with respect. Service was promptly. The storage was clean, free of cobwebs."

"I am about to lease another space from you."

"This is the nicest storage facility I have ever used. Your staff is wonderful. Very personal attention. Thank you!!"

"The manager was so accommodating and helpful in every situation. I was impressed that he noticed my lock was not on the door appropriately and called me! He was always very nice and pleasant to do business with!! I would definitely recommend this location of Uncle Bob's storage."

"My overall experience was great. I spoke with other storage facilities before deciding and Uncle Bob's [Life Storage] was the one I liked best. The pricing was good and the truck option really helped. "

"THIS WAS OUR FIRST TIME USING THIS FACILITY AND I HAVE TO SAY THAT FROM THE MOMENT WE WALK IN TO THE MOMENT WE WALKED OUT...THE CUSTOMER SERVICE WAS ABSOLUTELY INCREDIBLE!!! I WILL DEFINITELY USE UNCLE BOB'S AGAIN FOR MY STORAGE NEEDS"

"Very pleased with all aspects of the service provided "

"Have known Bruce for several years now... happily. The back up people typically don't hold a candle to him. Do whatever you need to do to keep him!"

"I usually don't run into anyone when I go to the storage unit - the comments are based on the initial impression. I am happy with Uncle Bob's services and have already recommended you to friends."

"All questions were answered and I was able to view available units for size. "

"Been a fine experience. thank you so much. "

"Overall happy"

"Used Uncle Bob's in Texas City. Immediately chose Uncle Bob's when I needed storage in Dallas. Very happy with Uncle Bob's Storage!"

"This is our first experience with a storage facility and will use Uncle Bobs [Life Storage] wherever we are if we ever need another one. "

"Received most excellent service."

"It was exceptional"

"Bob does a great job by providing excellent customer service."

"Process was efficient and easy "

"property very clean and safe"

"Bruce and his assistant are very friendly and always courteous. Very patient with my questions. Very clear on the answers and very helpful. "

"A I little expense, but it's worth it because of the cleanliness and easy access to the storage unit and Bruce is so kind and helpful."

"I just cleaned everything out of my space. We stored with you for about three years. The place was always clean, the office was efficient and personable."

"Very happy"

"Keep up the good work."

"Great convenient location for what i needed at the time."

"We have our storage locker at 75 & Royal Lane. The gentleman there is awesome. Whenever I have trouble with my credit card, he calls me and let's me know. I call that great customer service. We love doing business with Uncle Bob's and would highly recommend. "

"thanks for keeping my stuff safe."

"Bruce was very considerate in his handling of the recent rental increase."

"Very well managed, always professional and you could eat off of the floors in buildings it was so well maintained. Highly recommend."

"Bruce at the location on 75 and Royal is the most delightful man I have ever met. He was so kind and so sweet and I have used this storage 2 times because of him. He's wonderful and amazing and has incredible customer service!!! "

"The service and management was exceptional over the past years. Thank you!"

"Uncle Bob's is the best storage facility I have ever rented by far! Especially location #317 in Dallas Texas."

"The manager Bruce is very professinal and will answer your questions."