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8555 Manderville LnDallas, TX 7523110.4 Miles Away
Customer Reviews - Life Storage #685, Dallas
We at Life Storage want to maintain the best storage facilities in Dallas, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Walk in to check out pricing and availability. Rachel and Brandy are both very nice and go out of there way to help. Sadly at this time they did not have the size I needed but I will be calling back to check the availability of the size I want."
"(5 stars for HORRIBLE customer service and HORRIBLE staff) Tammy is terrible and honestly a racist who let my storage get broken into by a repeat offender. She said he has broken into other storages before mine, but failed to let me know mine was broken into 3 months after it happened. I was coming in paying my storage bill the whole time and Tammy or anyone else working there didn’t think to let me know. They have been letting the same man come into the storage facility after hours and break into people storages they have done nothing to stop him and says there is nothing they can do. It is a shame that I have to now get the police involved because the manager doesn’t want to do their job."
"I love how I can do everything online didn't even take more then 8 minutes to fill everything out . Went in office got my instructions and was out in no time . So far place is clean my space was perfect."
"I was really stress today with the thought of have to move into storage. But the service at this location was so pleasant, that it changed my hold attitude. Brandy was so soft spoken, polite and professional she actually put a smile on my face. Thank you Life Storage, you've given me nothing less than great service over the years. Thank you Brandy for being so kind."
"Great customer services. From my stormy day I was having I was able to walk away with an smile through the comfort of Brandy Ritter reassuring all is well with life storage. I didn't know which way to go or turn. Life storage I will give a million stars no trash very clean its top of the line and the energy there is very warming she brace me with open arms as if i was family . Respectful employees. Ask for Brandy Ritter. I rather know my things are safe and worth paying for and it is😇🙏🤗😌"
"I just rented a unit here and the manager Brandy was so personable and provided great customer service! The unit price was fitting to my needs and the property was nice a clean. I recommend them if you are looking for a great place to store your processions."
"I have to say..my experience with life Storage has been great!! This location imo is the best!! I’ve ran late multiple times due to life circumstances..and not once did I feel the need to stress..the employees and management here are AMAZING as well as patient and understanding. I highly recommend Life Storage at this location!"
"We have a storage here.and didn't realize it wasn't 24 hrs.until after we went through the open gate at like 2:30 am.Thought ppl lived there on site but no security or nothing came said anything to use.Hope they have good insurance.if my stuff gets broken into"
"Awesome Customer Service! Brandy helped me and my brother get setup on a 5 x 10 storage unit. She was kind and courteous. It was quick and easy. Online website is a breeze to navigate and payments are promptly posted. She has the knowledge to get you set up with a unit that is right for you and right for your budget."
"We've rented from them a year now & it's secure no 24 hr access but if u need 24 access for whatever reason I can call Brandy at that location & request 24 hr access for what ever day or night u need it"
"Great customer service and follow up, at the beginning I felt like I was being interrogated because of all the questions I was getting asked haha but They ask for a lot of information so they can place you on a proper storage that meets your demands and needs I will definitely recommend and speaking with Brandy, she is GREAT!!!!!"
"The staff was nice when I first signed up and worked with me to find the right size space, but with all my billing issues its a 1-star for now.
I was told my rental rate would be a certain number when I first signed up, it ended up being a few dollars more. I was told I was setup on auto pay, that wasn't done when I left. I was called when my first payment didn't draft and was told what I owed, that number wasn't accurate because they figured in late fees even though they forgot to set me up on recurring payments. I was told the fees were waived, but the account summary page online doesn't state what was paid, just the amount. 2 employees at this location told me multiple times I can only setup recurring payments by coming into the store, that was wrong, I just set it up online in 30 seconds. You should be able to check your account and see what your payments went to, not be in the dark about whether or not extra fees were added."
"I was at the Life Storage at S.Buckner helping a friend pack her storage things better so she could try to down size to save some money and it was about 101' outside and the store manager Brandy she brought us a water, she is very nice and is doing a great job at keeping her property cleaned up. If i ever have to rent this is where I will come to get storage."
"Excellent storage space, best in the area. Brandy, the store manager went above and beyond twice to make sure I had somewhere safe and clean to put my things in an emergency. I am sincerely thankful to have found this gem, especially after the way I’ve seen other storage spaces operating around the city. Thanks Life Storage."
"Perfect customer service experience from start to finish. This is a rare instance in which outsourcing customer service calls works well. The associates in the call center (Tyler, Russell) are knowledgeable around the product and could answer any questions despite being off-site.
On-site the customer service is at the same level. Brittni was friendly, patient and knowledgeable. Thanks Life Storage!"
"Had an amazing experience hope to see the manager again every time I go because she gives excellent customer experience. I could sense the urgency she had to help me quickly as I had other things to attend too. Thank you life storage!!=,=,=M<ü"
"Great service and helpful manager, Brittni. I first went to another Life Storage location and was informed that they didn't provide motorcycle storage, but the manager there called this location to see if a unit was available. Brittni put a hold for me right away on a unit that would work for my bike and was super friendly and helpful through the process. She even made sure to select a unit that was in a location that would be easier to maneuver a motorcycle into, which I really appreciated! The process was smooth and easy. Very satisfied!"
"The 500 Buckingham Rd location is by far the best maintained, easiest to navigate, and staffed by the 2 most helpful ladies I've ever come across when storing my property. Thank you Sarah and phyllis"
"Storage units have rat and roach infestation. Most of my items were damaged, had to file insurance claim. Personal seemed not to care about their pest issue damaging peoples personal items. Dont use this storage units."
"Just experienced one of the best CSR ever! We arrived just before closing on a Sunday and this young lady BRITTNI GARCIA still gave us A1 speedy service with a :::! Very professional, knowledgeable friendly and welcoming.. Thanks Young lady..i hope your management team appreciates you!"
"This place used to be okay with average customer service, but now that theres a new property manager it's been better. My wife and I were there a year ago and literally walked out after 5 mins. The new manager Brittany takes her time explaining the different units and pricing. We managed to get a good unit at a reasonable price right away. Would book a unit with them in the future."
"I have used Life Storage like 4 times now. And this store is definitely my favorite. Jacorey and Brittani are very kind, polite and are the most professional people I have met yet. The others were professional and kind and polite as well. It's just these 2 make you feel comfortable and confident that your things stored here are well protected and the place is always clean. I liked that. Also , they did help me above and beyond the ordinary and we got a situation figured out and all is well now. Again THANK YOU Jacorey and Brittani !! =M=¯=#onehappycustomer715lifestorageBucknerblvdDallasTX"
"Everything was awesome no hard time no waiti g inline i simply filled out the online reservation and completed the online move in for a discount and was in and out of the office in less than 10 minutes i have experienced valuable customer service with you all thank you"
"Wanda and her staff are awesome! They always give me reminder calls when my account is past due, as I often get preoccupied with my busy life and forget. They even remembered me when I moved out and returned a year later. I will always make this location my first choice. Even tho I don't live in the area "
"The ladies up front amaze me more and more with every interaction. Their warmth and professionalism blow me away. Breaths of fresh air! Keep up the good work and setting the bar high in the industry!"
"Well it was a wonderful experience the five years we stored our things at Uncle Bob's only wanted to get our things out sooner than later. The price increase got too high for us. We now have a storage that is closer to us less expensive and larger. Thanks for the years we spent with you. Job well done. "
"From day 1 when I had a problem trying to fit my Challenger into the storage space the Customer Service Rep was able to help me get a better space that I could drive straight in. Good people run this unit.
"Omg. What else can I say. Uncle Bob's [Life Storage] had the unit size I needed at a better than rates. Other storages advertised units and let me reserve units that were not available which was irritating. Kudos to Ms. Wanda E. she was wonderful and let me in after hours so I could finish moving in the unit. Great job."
"The one person I want to mention is Ms Wanda the mgr she is absolutely awesome she is so kind, considerate and understanding. If their is any awards to be given she deserves one she is the Best at her job and her customer services are excellent CUDDOS to Ms. Wanda !!!!!!!!! Thank you #231"
The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #685, we offer great property security systems and clean, affordable storage units to rent for the residents of Mesquite, Casa View, Sunnyvale, Oak Cliff, and other neighborhoods in Dallas, TX. Call us with questions, reserve online, or click here to compare other storage units in Dallas.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
4/9: 8:30 am-12:30 pm (Holiday)
Facility Access Hours
Monday: 6:00 am - 8:00 pm
Tuesday: 6:00 am - 8:00 pm
Wednesday: 6:00 am - 8:00 pm
Thursday: 6:00 am - 8:00 pm
Friday: 6:00 am - 8:00 pm
Saturday: 6:00 am - 8:00 pm
Sunday: 6:00 am - 8:00 pm
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental