Customer Reviews - Life Storage #523, McKinney
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We at Life Storage want to maintain the best storage facilities in McKinney, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in McKinney (#523)
4.97 out of 5
based on 29 of our most recent Reviews
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5.0 out of 5
"Initially, I made my reservation online and filled out all of the appropriate paperwork. Once I explained what I will be using the unit for, she explained I reserved a unit size that wouldn't fit my needs. She immediately suggested the appropriate size unit and also honored the special I received online. Great customer service!"
April 18, 2019
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- Kathryn from Mckinney, TX
5.0 out of 5
"Friendly, knowledgeable, staff-office/property/unit very clean and well maintained."
November 16, 2018
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5.0 out of 5
"the location in Frisco/Mckinney (Custer Rd.) is absolutely the Gold Standard. Blown away by the guest service piece and professionalism. Thank you for taking care of my father for all those years and then taking of me as well.
Sean M"
July 23, 2018
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5.0 out of 5
"Although short, I was very pleased with my storage rental experience."
July 23, 2018
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5.0 out of 5
"The Life Storage units that we utilized were a great part of our move. The facility was easy to access, move in and move out, and provided everything we needed. Staff was always friendly and helpful. Great experience."
July 23, 2018
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5.0 out of 5
"There was a few times that I didn’t lock the storage correctly and I was called
Promptly the next day. It’s nice to know they are watching our units."
May 26, 2018
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5.0 out of 5
"A big thank you to Gina Wilson for all her help getting us set up with a spot for our new RV!"
March 27, 2018
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5.0 out of 5
"I must say this is the best storage facility I have ever used. I was pleasantly surprised when I first opened the door to my storage unit. It was spotless. I had brought a broom with me to sweep out the unit before use. I was impressed. The attendant was very friendly, informative and helpful. She asked me what my needs for storage was and guided me to selecting the exact storage unit for my needs. The facilities and grounds are always well maintained and well lit for night time usage. I feel very safe while on the grounds."
March 19, 2018
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- Shannon from McKinney, TX
5.0 out of 5
"Well lit clean facility. Thank you for the extra cart to load and unload in fewer trips. Very happy with Life Storage!"
December 28, 2017
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5.0 out of 5
"Prompt, courteous attention. Space is clean and I felt it was secure. Price is reasonable."
October 27, 2017
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5.0 out of 5
"New manager cleaned up this property and has great customer service. Would recommend this property to anyone with storage needs. Manager is always on property cleaning and pays attention to details and customers"
September 28, 2017
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4.8 out of 5
"The manager at the location where I was renting was always extremely nice and she always seemed like a friend ! she is the tops Her name is Gina ! "
September 25, 2017
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4.8 out of 5
"Geena is sharp and professional, u are lucky to have her..."
August 07, 2017
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5.0 out of 5
"Highly organized and professional. I have already recommended your service to friends o ."
July 30, 2017
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5.0 out of 5
"The service and help for my needs exceeded my expectations. It was a very pleasant surprise.
I think their names are Mitch and Kristin or Kirstin. I am so impressed with both of them: If I had my own company I would hire them away from you.
Thanks
Rich"
June 27, 2017
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- Clifford from McKinney, `TX
4.9 out of 5
"Gina was wonderful! She answered all of our questions and was very professional and kind. We were very impressed with the clean units and the space. "
May 31, 2017
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- Deborah from McKinney, TX
5.0 out of 5
"Everything moved smoothly and the manager was very friendly and helpful. The space I needed was available and all the staff was quick to answer questions and get me set up. Very easy and very nice small space for storage."
May 17, 2017
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4.6 out of 5
"Easy access/availability. Also, the company has great promos available."
April 26, 2017
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5.0 out of 5
"The onsite manager always remembered who I was when I called or came in. He was extremely friendly, professional, and helpful. He was the key to my overall experience."
March 23, 2017
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5.0 out of 5
"You have an excellent manager at the N Custer location McKinney Tx"
March 16, 2017
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5.0 out of 5
"People are very nice, do their job and i have had zero problems. Its unusual nowadays to not have some kind of problem, keep up the good work.
"
February 19, 2017
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5.0 out of 5
"Kristin was helpful, knowledgeable and moved through the process in a timely way. She worked with me to find the best solution to my storage need. I'm very happy with the service I receive at Uncle Bob's Storage on Custer. "
October 31, 2016
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- Suzanne from Mckinney, TX
5.0 out of 5
"Both of the staff members of this location are fantastic! The facility is great. I was able to buy all of my packing materials, determine which size of storage unit I needed, and complete the paperwork in a short amount of time. I was able to observe the staff interactions with other customers while I was there and they were friendly, efficient, and and very professional. Overall, a perfect experience ????????"
September 20, 2016
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5.0 out of 5
"Fast and easy to get the space rented. Very nice facility with excellent assistance from your manager."
June 28, 2016
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5.0 out of 5
"Management was very personable and helpful. I felt valued every time I went in."
May 31, 2016
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- Alexander from Mckinney, TX
5.0 out of 5
"Tim and crew have been great over my two years there. Thanks"
April 23, 2016
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- Stephen from Mckinney, TX
5.0 out of 5
"Tim is an awesome guy and is very meticulous in keeping the property at. It's best "
March 25, 2016
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- Kimberley from Mckinney, TX
5.0 out of 5
"Couldn't be happier to have moved our storage unit over to this facility!"
March 25, 2016
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5.0 out of 5
"I use the storage on custer rd in McKinney texas and I have always found everything supurb . Tim the manager is the salt of the earth . He treats me like he's the owner and not the employee. Great job"
March 25, 2016
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