Customer Reviews - Life Storage #490, Allen
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We at Life Storage want to maintain the best storage facilities in Allen, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Allen (#490)
4.78 out of 5
based on 33 of our most recent Reviews
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5.0 out of 5
"I was extremely pleased with the entire experience. Your employee was exceptional. He went out of his way to process my rental agreement efficiently and rapidly, provided valuable advice as to the optimal storage space needed, and made sure that I had the most secure lock. He was fully professional and friendly. I will strongly recommend LifeStorage to my friends, family, and colleagues. Great job!"
April 26, 2019
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5.0 out of 5
"I have been very satisfied renting a storage unit from the Allen, TX location."
October 02, 2018
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5.0 out of 5
"Awesome customer service and availability when this was a last minute! Thank you!!!"
August 05, 2018
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5.0 out of 5
"They offered the use of a flat cart to move items from one storage room to another, and he even delivered it to us at the storage room. After we finished using it, we brought it back to the parking/service garage just outside of the office, and thanked them for everything. They are always very courteous to me when I visit. "
February 27, 2018
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- Jacqueline from Allen, TX
5.0 out of 5
"I was very impressed with the service I got! The associate at your location in Allen was very knowledgeable and kind! He gave us top-notch service. I will definitely use you again. Thanks!"
October 27, 2017
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5.0 out of 5
"Friendly staff and very helpful. Have never rented a unit before but not will always use LifeStorage if I need to in the future. Very clean!"
September 30, 2017
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4.8 out of 5
"I felt like you have the right processes and people in place to provide your customers with excellent customer service. "
August 23, 2017
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5.0 out of 5
"Have been a customer for several years, No complaints!"
July 27, 2017
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- Panther Creek H from Allen, TX
4.0 out of 5
"Your prices are high considering the space we have."
June 20, 2017
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5.0 out of 5
"Just an overall great place.. I am not afraid to go by myself. The young man there is awesome and professional."
May 25, 2017
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- Jarrod from Richardson, TX
4.9 out of 5
"There was paperwork issue that was caught after the fact. The LifeStorage team was great at contacting me, telling me about the issue and having a solution ready to go."
May 23, 2017
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4.8 out of 5
"I haven't had a locker in more then 30 years. I sort of still don't, as this is for my two kids stuff not mine. I rented the space and did the move myself so they could save $50 a month.
Kids are so lazy these days, especially
"My Girls"!
Just don't go up on the rent for a least a year, or my one daughter will say
"I told you so".............Craig
"
April 18, 2017
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5.0 out of 5
"It was a Sunday when we started to get moving and you guys opened on time, got us done fast. Thanks so much!
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August 26, 2016
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- Halo Group from Allen, TX
4.7 out of 5
"We moved from one unit to another and the 2nd unit was cheaper then what I was told over the phone previously.
Thanks,"
July 01, 2016
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4.8 out of 5
"This is a small issue, but it would have been nice to have an electrical outlet closer to my unit. Overall no big deal, but would have been nice."
June 28, 2016
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5.0 out of 5
"I made quite a few visits to drop off and pick up items over my stay. I was impressed at how often I would see teh employees out and about cleaning and sweeping up the grounds. They seemed to take pride in their location. Amy is who I saw quite regularly and she was always very pleasant and would stop to say hi. (even when it was really hot outside)"
June 24, 2016
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4.8 out of 5
"I used Uncle Bob's for about 10 months. The staff was friendly and everything was an easy "low stress" experience."
June 23, 2016
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5.0 out of 5
"Amy the Store Manager is fantastic! She always helps and goes above and beyond helping with dolly's or anything I need. She is an asset to Uncle Bob's [Life Storage]!"
May 26, 2016
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5.0 out of 5
"Amy went above and beyond! We really appreciate her understanding and customer friendly attitude! "
April 25, 2016
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5.0 out of 5
"Onsite manager Amy was very helpful and responsive to several questions I had during my short stay. Would highly recommend to others!"
March 01, 2016
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5.0 out of 5
"Thanks for making the interim storage of my household goods the easiest part of a difficult intrastate move. The pro's at Uncle Bob's thankfully guided me into the right-sized unit (where I had originally booked a smaller unit)...would have been a nightmare otherwise! Thank you for your professionalism and great customer support throughout the entire process! Drama-free and easy!
Sincerely,
Sylvia"
February 23, 2016
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- Gregory from McKinney, TX
5.0 out of 5
"Amy at your Allen TX location is a true asset and a great partner in my needs for the storage unit. It has been seamless with her. "
January 26, 2016
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5.0 out of 5
"The gentleman who assisted me on my move out date went above & beyond! He was so kind & helpful! Thank you!"
October 23, 2015
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4.4 out of 5
"My closet is 631 in Allen, TX. My stuff that is not enclosed in a box gets extremely dusty. I do feel that 79.00 for the unit I rent is way overpriced for the size of the room with so much dust covering all my junk that would be in the basement if such luxuries were constru8cted in homes in TX. The staff is always excellent in dealing with customers."
September 16, 2015
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5.0 out of 5
"Your management team does an excellent job in Allen."
September 02, 2015
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5.0 out of 5
"You worked with me for the time I needed the storage instead of billing me for time I don't need. Also, an extra lock was placed on my unit as it had 2 doors; I had bought one but then the lady helping me realized there were 2 doors. She put the lock on the 2nd door."
July 28, 2015
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3.2 out of 5
"THE STORAGE RATE IS GETTING TOO HIGH TOO FAST. IN THE LAST 2 YEARS WE HAVE HAD I BELIEVE 4 INCREASES."
June 28, 2015
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5.0 out of 5
"I have had several storage units at this location for several years. The unit price keeps going up! I understand that some of this is necessary but I have had 3 increases in the past 3 years. That is a bit excessive. If the price is going to increase then we should be allowed to have 24 hour access to our units. Other places are cheaper and have better "amenities" such as this. Also locking the dumpster? After the thousands of dollars I have paid? I should be able to dispose of trash in the dumpster. Just some food for thought! Have a great day!"
June 26, 2015
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4.4 out of 5
"I really liked it when I first moved my stuff in that they worked with me as far as the key I was allowed in. I was in a tight spot but they made it just a little easier. "
June 26, 2015
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4.3 out of 5
"I have not been to the storage unit Since ownership change- been traveling"
June 26, 2015
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4.1 out of 5
"I hope you keep a person on the property 24hrs. The contract is very one sided and I will feel safer if I knew some one was always there watching."
June 26, 2015
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5.0 out of 5
"Bruce and Cindy (in Allen) are awesome! Can't say enough good things about them."
June 24, 2015
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- Taylor Maid Cle from Rockwall, TX
4.6 out of 5
"Cindy and Bruce were awesome managers. They were very knowledgeable and professional and always took good care of the facility and our needs. The only reason we moved was because we no longer needed storage. Please give them our best!"
June 23, 2015
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