Customer Reviews - Life Storage #130, Beaumont
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We at Life Storage want to maintain the best storage facilities in Beaumont, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Beaumont (#130)
4.85 out of 5
based on 62 of our most recent Reviews
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5.0 out of 5
"Truly appreciate LifeStorage! After Harvey we simply needed some extra space as we refurbished our home. That process is complete so now we can let someone use the space for their needs!
One other item to mention, somehow we once inadvertently left our lock "un-locked". The folks at LifeStorage called us to let us know ASAP. TRULY APPRECIATED!"
April 23, 2019
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5.0 out of 5
"Tonya was so nice and personable. She made my first storage experience go by very smoothly. She is awesome!"
January 26, 2019
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5.0 out of 5
"Im very satisfied with my storage space and location also price and payments..
And toya was so attentive to my needs and let me say very very helpful I'm so satisfied..
Thanks Life storage..."
October 27, 2018
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5.0 out of 5
"Was very well taken care of . Employees were prompt and very helpful and friendly"
September 19, 2018
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5.0 out of 5
"The lady that helped close my account was very helpful and I felt very comfortable with the way she treated me as a customer. One of the best experiences"
June 23, 2018
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5.0 out of 5
"My expectations were very highly met. All questions were answered to my satisfaction."
June 17, 2018
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5.0 out of 5
"Great Tonya was a very big help through out the whole process"
May 18, 2018
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- Jacqueline from Beaumont, TX
4.8 out of 5
"I was not happy with the substantial rent increases."
March 29, 2018
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- Robert from Lumberton, TX
5.0 out of 5
"Everything was very nice and so was Michael , he was very helpful !"
March 12, 2018
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5.0 out of 5
"Thank you for all your help when we needed you the most"
February 26, 2018
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4.6 out of 5
"No I'm totally happy with my services thanks so much"
December 21, 2017
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- Clifford from Beaumont, TX
5.0 out of 5
"Every question was answered and explained perfectly.I'm very happy we my experience with your company.
"
November 27, 2017
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5.0 out of 5
"Ms. Tonya was very helpful and she made the process so easy. She is great person!"
November 06, 2017
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- Danielle from Beaumont, TX
5.0 out of 5
"This was my first visit to your facility and my visit was delightful. This will not be my last time renting from you all. Thanks so much"
November 03, 2017
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5.0 out of 5
"The sweet young woman that waited on me was very nice & knowledgable "
October 27, 2017
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5.0 out of 5
"I wasn’t sure which storage facility to choose seeing I was new to the area, and I’m so glad I chose this one.
Thank you"
October 17, 2017
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5.0 out of 5
"This was our first time to ever rent a storage unit. Tonya went above and beyond and made everything go so effortlessly!"
September 26, 2017
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5.0 out of 5
"Kept us informed via email during hurricane Harvey which was very helpful. "
September 26, 2017
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- Takeshia from Beaumont, TX
4.9 out of 5
"Over the phone the manager was very helpful and she answer what ever questions that I needed her to answer. When I went to the actual store the clerk was very nice and she explained everything to me."
September 07, 2017
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5.0 out of 5
"The sales person was very friendly and was very helpful and concerned about my needs"
July 27, 2017
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5.0 out of 5
"You offered me everything I needed at the quoted price - very professional and very nice. "
July 27, 2017
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- Desirae from Beaumont, TX
5.0 out of 5
"Everything and everyone was great... I think maybe y'all should provide more than 2 carts... when we moved in and out, we were always competing with others for the carts because there were only 2..."
July 24, 2017
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5.0 out of 5
"My first experience with using a storage unit. This place is great! Always neat and tidy. My unit is cooled sufficiently. I highly recommend LifeStorage to anyone needing the use of a storage facility. The office staff was helpful and a big thanks to Tonya who was very helpful and answered all my questions. Kudos!"
June 28, 2017
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- Jasmine from Beaumont, TX
5.0 out of 5
"Every Question Was Answered In Detail And More. Everything Was Great And I'm So Glad That Life Storage Was My First Choice!"
June 27, 2017
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5.0 out of 5
"Just the whole experience was pleasant.
Things were discussed at time of rental about this property making improvements such as fixing concrete drives inside and out, all actually happened within a couple of weeks, looks nice. What was actually discussed, actually happened."
May 24, 2017
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5.0 out of 5
"Tonya was very helpful and knowledgeable when I had any questions and the office was very neat and clean."
May 19, 2017
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4.2 out of 5
"So far things are going well . I check my storage unit every couple of months and everything is good . Keep up the good work."
April 26, 2017
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- Dana from Village Mills, TX
5.0 out of 5
"Excellent service
Clean facility
Enthusiastic and friendly staff"
March 27, 2017
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4.9 out of 5
"I like the old name better. That's the only thing I can think of. I am very glad I rented my storage space from y'all, your service and facilities are much better than all of the other storage places in town. Thanks for everything!"
March 27, 2017
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5.0 out of 5
"All of my expectations were meet an I was very satisfied "
August 21, 2016
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3.4 out of 5
"Everything was great and the staff was very professional. Paperwork was fast and easy to fill out. "
June 18, 2016
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5.0 out of 5
"First time storing and other places like Uhaul were nowhere near as courteous and professional as your employees were. Thank you for hiring the right people. "
May 24, 2016
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5.0 out of 5
"It seems more and more difficult these days to find the customer service that this location offers! We mostly communicated with the female manager(which was fabulous!) but everyone that helped us was very professional & knowledgeable! "
March 31, 2016
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3.3 out of 5
"My goods in my unit were supposed to be moved to a different unit. Uncle Bob's said they would contact me when this was to happen and never did. I don't even know what unit my goods are currently stored in. Someone needs to get in touch with me."
March 15, 2016
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4.4 out of 5
"As always U/B met all expectations. Personal was friendly. The property was very clean. Why is it mandatory to to have a disc lock now??? "
January 16, 2016
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5.0 out of 5
"it is really clean and kept up with. we have been here almost four years."
November 30, 2015
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- G. Andrew from Nederland, TX
4.4 out of 5
"I reserved on line and everything was in order. The only hold up was the insurance which online did not explain well. I have a space at another Uncle Bob's and it took a little while to get the insurance requirements worked out. "
October 26, 2015
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4.3 out of 5
"My expectations were met and exceeded when I was not able to pick up vehicle at the same location of storage and ran a little late to pick it up at a different location. But after I called to say I would be a little late, the young lady was considerate enough to delay her lunch and wait until I was able to get there! This was something she didn't have to do and I was very appreciative!"
September 30, 2015
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- Theresa from Beaumont, TX
4.2 out of 5
"You were there for me and two other teachers when we were looking for space to store our school items. Thank you so much."
August 26, 2015
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- Sheila from Lumberton, TX
5.0 out of 5
"Ashley and the other workers have all been very friendly and very helpful during my time at this business. I currently have another space and will rent from them if I need another space in the future."
May 27, 2015
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5.0 out of 5
"This was my first experience renting a storage unit. It was made very easy for me. "
May 07, 2015
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5.0 out of 5
"I had excellent service. The young lady spoke very professional. She new all procedures answered all questions well"
March 28, 2015
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5.0 out of 5
"My wife is listed on the contract so she should be able to ask for the security code should we forget it."
March 27, 2015
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5.0 out of 5
"I am very pleased with the service at this location i use. The manager is very nice and she is very helpful. I plan to do busy with you guys for a long time. Thanks you guys"
March 17, 2015
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4.8 out of 5
"I found just the right size storage space for my needs."
February 26, 2015
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5.0 out of 5
"It feels like an old-fashioned business in that I feel like a special customer, but it is also an updated business with its technology and online availability and payment system. The office staff have always been very accommodating to my needs and work hard to dot their "i"s and cross their "t"s on paperwork making it feel secure."
February 24, 2015
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- Katherine from Beaumont, TX
5.0 out of 5
"Fine away for us to use your truck to move out. If with a charge fine. Please reply if a possibly will draw more business. Thank you"
November 23, 2014
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5.0 out of 5
"I was very satisfied of how much security they have on property knowingly my valuables items is left in the storage"
November 19, 2014
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5.0 out of 5
"I am completely satisfied. Jean was professional, kind, and informative. "
September 25, 2014
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5.0 out of 5
"Totally satisfied with the customer service and facilities. Adjust my lift door latch, hard to slide back and to close."
September 25, 2014
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5.0 out of 5
"Have difficulty sometimes accessing website to make payments."
July 18, 2014
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5.0 out of 5
"Jean and Jennifer went beyond our expectations in dealing with our particular situation."
July 07, 2014
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- Anthony from Beaumont, TX
5.0 out of 5
"The lady was very nice. She was very patient When I didn't understand"
June 27, 2014
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- Jennifer from Beaumont, TX
5.0 out of 5
"The employees are amazing at both locations I visited. Could give a 10 if you had that option! "
April 26, 2014
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4.8 out of 5
"When I had a situation happen there the Ladies were ALL helpful and well mannered. I am glad to have met you."
April 24, 2014
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5.0 out of 5
"Wonderful management...Property is clean and maintened. Made renting a storage building almost effortless. Thanks!"
March 26, 2014
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- Charles from Beaumont, TX
5.0 out of 5
"I am very satisfied with Uncle Bob's storage, I didnt that the price went up on the storage fee but other than that I am pleased!!!!!!"
February 26, 2014
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- Christopher from San Antonio, TX
3.9 out of 5
"I would like to be able to set up payments in advance online - instead of day of payments. "
February 25, 2014
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5.0 out of 5
"Courtney is pleasant and a dream to do business with. She works at the Beaumont facility. Thank you."
February 05, 2014
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- William from Beaumont, TX
5.0 out of 5
"Site rep. was well versed with all renting details; had very good knowledge about this particular location; has great people skills."
January 30, 2014
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5.0 out of 5
"Everything was great! There was even some confusion about the storage space we wanted (climate controlled or not) because both my husband and I called to reserve a space so when we got to the facility we found that both had been reserved so we could choose and have what we wanted! So unexpected but really nice! "
January 17, 2014
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5.0 out of 5
"Chelsea was very helpful, polite, and knowledgeable about everything."
September 26, 2013
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