Customer Reviews - Life Storage #131, Port Arthur
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We at Life Storage want to maintain the best storage facilities in Port Arthur, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Port Arthur (#131)
4.77 out of 5
based on 21 of our most recent Reviews
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5.0 out of 5
"They were always helpful whenever I need it it and pleasant."
November 23, 2018
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5.0 out of 5
"The cleanest of the space and the warm greeting and fast paper work was excellent. "
December 20, 2017
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- Mary from Port Arthur,, TX
5.0 out of 5
"I feel safe when I visit my storage at any time of day. That's important to me."
December 20, 2017
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- Michelle from Port Arthur, TX
5.0 out of 5
"Jaye in the front office at the Nederland location is always professional, courteous and friendly. She is always pleasant and helpful. A great asset to your company!"
September 19, 2017
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- Kimberly from Port Arthur, TX
4.6 out of 5
"The flatbed handles are broken, when carrying a large item that requires to be brought in through the back doors, the flatbed handle comes off and one is forced to lift the flatbed carrying the materials into the door or there could be a cement ramp for the back door entries. The doors without the keypads do not have ramps. "
March 30, 2016
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- James Johnny from Nederland, TX
5.0 out of 5
"Courteous service, very knowledgeable with great people skills. Sarah was has very pleasant personality "
March 29, 2016
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- Doug from Port Arthur, TX
5.0 out of 5
"I am very satisfied with the storage unit I am renting. It is very clean and easy to get to."
February 24, 2016
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- Giesela from Bridge City, TX
4.4 out of 5
"There needs to be a way to contact an actual human being after hours. One night the doors to the facility were wide open and off of the track. I tried to call and it only allowed me to leave a message! Other than that I would recommend Uncle Bobs storage for anyone's storage needs!"
January 23, 2016
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3.8 out of 5
"The attending associate first rented an occupied storage unit to me. Then I had to wait until she finished with the customer she was with, Then, while others waited, she had to rent me a large unit, as there were no more the same size available."
October 23, 2015
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- Morris from Port Neches, TX
4.8 out of 5
"Thanks for cleaness of facilities. People were extremely nice. Will use again if I ever need storage again."
May 24, 2015
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- Sheryl from Port Arthur, TX
4.2 out of 5
"I was disappointed that they did not replace the cover on the side of the building. It was nice when raining. They could use some new carts. Many time there are none on my side. Other than that all is well."
April 30, 2015
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- Ruth from Port Neches, TX
5.0 out of 5
"Very understanding of our needs. Assisted us in switching to larger unit when we discovered we needed more space just days after renting 1 st unit. "
April 29, 2015
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4.9 out of 5
"It was cleaner than I expected and I was not forced to buy a lock."
January 26, 2015
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- Dr. Martin from Nederland, TX
4.4 out of 5
"Never renting a storage facility before we didn't know what to expect and your people were very nice and helpful."
November 30, 2014
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4.8 out of 5
"The facility uses motion activated lighting which is fine. Except as we work the lights will go off and leave us in the dark. That is difficult to solve since our motion is probably just outside the range of the detector."
August 30, 2014
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- Terry from Port Arthur, TX
4.7 out of 5
"The price for storage is rather high compared to other climate controlled storage companies. "
August 02, 2014
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- Trisha from Port Arthur, TX
4.8 out of 5
"The site is always neat and clean. The sales people are always helpful. However for your long term customers such as myself for 5yrs plus, you all should offer a 1/2 off rent for a months rental or one month free for your loyal customers."
June 30, 2014
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- Margaret from Port Arthur, TX
5.0 out of 5
"Thank you for a great experience. The staff was always helpful and courteous. The storage unit was clean and secure. If I ever need a unit again, I will be back!"
June 27, 2014
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- Deanne from Port Arthur, TX
5.0 out of 5
"Nice location, pleasant staff, air conditioner is set just right, and I am able to get into my storage til' 9:pm. Stress free storage experience...that's what's up!! Good job!!"
May 29, 2014
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- Gloria from Port Arthur, TX
5.0 out of 5
"I feel very safe going to my storage space no matter what time it is, knowing that is constantly under surveillance."
February 26, 2014
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- Jennifer from Bridge City, TX
4.8 out of 5
"Everyone in the office was very friendly and helpful. The pricing was very reasonable, I was able to purchase a reasonably priced lock on site. I felt like my goods were protected and I was able to purchase insurance....just in case. If I need storage services again, no question - It will be Uncle Bob's [Life Storage]."
October 18, 2013
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