Self Storage Units near Georgian Acres in Austin, TX 78753

"After searching for a place to store my valuables, I came across Lyly at this location. It was a pleasure to 1)meet a fellow 'Lilly' and 2) be able to get quick easy service for the best price. Even after reserving a spot online I was able to get a better deal by talking to Lyly and getting the best unit for my needs. I'm looking forward to working with her here for my storage needs."

"Lyly the store manager is awesome. She is always friendly and helped me yesterday at the end of the day reset the locks on both my units when I misplaced my keys."

"DO NOT WASTE YOUR MONEY HERE! I would give this place 0 star, but I had to place at least 1 star to post my review. This place used to be a great company, but now the employees are hardly there. My things were in an indoor unit, near the office, and climate-controlled. There was a rat and other rodents infestation, but I was not notified. I was coming to pick up needed items and found this out. I did not receive any notification from the office until months later after I filed my insurance claim. This place shouldn't even be in business. It is NEVER normal for rodents to be in your storage unit especially indoors, near the office, and climate-controlled. Please don't waste your money. Life Storage at another location placed my sister's social security number in another client's email. All of her personal identification was shared with this customer."

"Lyly was awesome and made the process super easy to set up"

"Lyly, was very speedy and helpful with me on the phone and in person. Excellent customer service and was quick to explain what I needed to pay and my dates that would be tardy just in case."

"Lyly was amazing and so sweet great attitude love it here thank you life storage :)))"

"Lyly had such a bubbly and sweet attitude if your looking for great customer service come here and storage :)))"

"Thank You So Much For Your Service LilyAnna & Your Alway's Amazing I Love Your Energy & Sweet Attitude.... I will Definitely Be Coming Back Soon! 🥰🥰🥰"

"Lilly went above and beyond today and helped me with my storage- she had a great attitude and was very friendly. I had issues with my lock and she went to drill it out, replace it efficiently so I can access my storage in a timely manor."

"Overall easy experience! Lyly was very helpful."

"Had a good experience 😃 lyly and lilly are great!"

"I fell behind on payments and Lyly was able to help me come up with a plan to get me back on track. Thanks!"

"Lyly is always so helpful!"

"Best place to go to in Austin hands down! Great customer service , Lyly is the best there is"

"This location has great staff, specially young lady Lyly, BEST CUSTOMER SERVICE EVER!"

"Lyly was so sweet and patient. Great customer service 10/10"

"I appreciate Lyly and her amazing attitude she had great customer service by far the best storage place ever :))"

"Lyly was so wonderful, made sure everything was smooth."

"Lillian was super helpful! Love working with Life Storage. Always super simple and straight forward. First time at this location, they had a drive up unit available which was great. I’ve rented at other locations before. Love the first month free and straight forward charges."

"Lylyanna is incredibly helpful!"

"Lyly -Very explanatory! Customer service 10/10"

"Great customer service, super-friendly and helpful!"

"DO NOT RENT A SPACE HERE. MICE EVERYWHERE. If I could rate this facility 0 stars, I would. My belongings were in the climate controlled portion of the facility for exactly a month, and when I came back for them, EVERYTHING was covered in mouse feces. My boxes had been chewed through, my furniture had been stained by mouse urine, and the entire second floor stinks of poop. Literally. To the point that I think there may be someone living in a near by unit. If that weren't bad enough, this location is extremely unsafe due to the mentally ill homeless people that will approach you as you are moving. The management here are 2 teenage girls and an older woman that very obviously do not know what they are doing. They are unhelpful and disrespectful on every occasion we've spoken. Just don't waste your time here."

"Nearest Amazon locker location to me. Well lit, you can see enough at night you are not worried about getting mugged for a package. Can’t say that about all their locations."

"This place doesn’t even deserve 1 star but you have to enter a star to leave a review. They are poor at communicating anything to customers and the place is now rat infested and ruined all of my indoor near the office stored items."

"Lilly was very helpful at the front desk and was able to answer all of our questions!"

"Really good service!!!! They’re truly helping our Austin community! Lyly was great!"

"The Manager at this life storage is very disrespectful. She has used profanity, she has yelled at my passengers for nothing that had to do with them, she harasses me all the time. She definitely doesn't have customer service skills and should not manage a place!!! I dreaded going to my unit thinking I would run into this very rude woman"

"I had gotten a 12 by 20 climate controlled unit at life storage for my business thinking It would be a pleasant experience like before when I used to use this same facility. Not. The new manager "Lilly" in my opinion should not have a job in customer service . Lillly has her boyfriend at work with her a lot and if I would dare need her time to ask her something she would roll her eyes and have a bad attitude making me feel like I was doing something wrong. I had an employee with me one day and she aggressively came up to him shoving a trash bag in his face through the truck window and yelled for him to pick up trash. He had just gotten there for his first time ever and the trash was not from him. So he looked at her and said no especially with you being rude to me like that.she then starts yelling at him about how the trash wasn't there until we got the space there etc.....it's all recorded on my phone. She called the police on him because he wouldn't pick up the trash and he never got disrespectful in any kind of way. He then was given a criminal trespassing warning and I was given 5 days to pack my huge storage and leave!!! She also said I could only move my stuff out while she was there and if she decides to take a day off then that's a day less I have to move......and of coarse she took a day off. she did give me an "extra day" but I work her same hours how am I supposed to move especially when the only employee available to help was told he can't come on the property....Lilly also called the storage facility down the s andTold them that I was breaking into storage unit at that facility to not rent to me!!!! That's ILLEGAL!! I complained about this to customer service and they never contacted me back. I lost a lot of my belongings because someone is on a power trip given a job that she isn't ready for."

"Lily was very helpful and sweet. She made my moving day a lot easier. Thank you!"

"Great service"

"Lyly was great and helped me get settled in and had great customer service"

"Lillian is the nicest human being. Great storage space."

"This place is grate and easy. Lilly the manager was very helpful and took care of everything I needed."

"Lyly was the best person in the whole world that was good to me in my storage at life storage on north lamar blvd"

"Angela was awesome"

"This is by far THE BEST SELF STORAGE COMPANY of all time. Miss Stacy at the North Lamar location has been an absolute Godsend to us. We are unfortunately part of the homeless population that the city has basically forgotten, and if it weren't for Life Storage and their kind and compassionate personnel like Miss Stacy, I would have lost yet another storage unit like I have to two of their competitors. The others wudnt work at all with me. These people at Life Storage have NEVER used the word default or auction in any way with me as they are compassionate and will work with you AS LONG AS YOU DO NOT IGNORE THEM AND AT LEAST LET THEM KNOW WHY YOU ARE LATE ON YOUR PAYMENTS. They are NOT BIG CORP in that their late fees are incredulous, and I'm blessed to know Miss Stacy since she first came to our location. This woman deserves a 2wk paid vacation , and her coworker ,Lily(I think that's her name) was also very professional and accommodating. Thank you Miss Stacy for the heart it takes to be this empathetic to our situations. I will never use another storage facility except Life Storage."

"Awesome friendly staff and easy to work with on any issues you come across. Lyly has a very professional work ethic, and can really hold it down for the customer and renters. Thanks lyly keep up the great work 👍"

"I appreciate the patience Lyly had and she had good customer service."

"Lyly was amazing great attitude and super resourceful"

"I was treated very rudely today. I went in to pick up a package and find out why it wasn't put into my storage unit, a service they used to offer. I also asked about an email I had gotten saying the rent on one of my units had gone up. I asked how much it had gone up and she shrugged and made a face and said "I don't know; you got the email." Then she asked "do you want to close out one of your units?" I had reserved a new unit online this morning, but after today I would not be interested and asked her to cancel my reservation. She seemed very happy to lose my business. Very disappointing. I had been happy with the place when I first went there."

"Excellent customer service, Lyly makes it a pleasure to do business with Life Storage , two 👍👍...."

"Great customer service. Lyly went above and beyond to make sure we were happy with our experience."

"This space is usually clean and better maintained than most. They have had two water issues, one HVAC-related in the other sprinkler system related. They immediately contacted me, and they're always so helpful. I've never been impacted thankfully, but I appreciate that they keep me posted. There are lots of choices when it comes to storage facilities, but I chose Life Storage not just for the the fair price, but especially because of the staff. The assistant manager Lyly has always been so helpful to me. She's an asset!"

"Storage got flooded twice and staff doesn’t Try to help in any way. They also raise your rent every 4-6 months"

"This place has a great facility and great prices. Steven walked me threw the whole process and made it very easy. I reccomend to store here."

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"Great customer service. Stacy took the time to help me and was very outgoing, she definitely loves her job. Thank you Stacy, and keep it up... :-)"

"I came in just looking for information on a storage unit Stacy and Lily were so so kind to me and knowledgeable about the storages they were easy to talk and very friendly they were about to close but still they stayed a couple of minutes extra to help me out and make sure all my questions were answered I checked out two different storage units and I made my choice and returned the next day to pay for the unit the whole process was very easy and stress-free only due to the fact that Stacy and Lily were so kind and helpful I would definitely recommend getting a storage unit here they are the cheapest units I found for the double the space !"

"If you want someone who cares about the customer Dolores does she is the most professional caring and helpful person I have meet. She is the best! She also has my same name just spelled different, Lol."

"LYLY great customer service!!! so helpful super nice!!"

"Great customer service always kind with a smile on their faces"

"i had the most amazing experience here. lyly was super helpful and very very nice and professional. 10/10 will come again!"

"Lylyanna is the best"

"Lylyanna was beyond helpfui with my unit"

"A friend of mine that has a storage here every month they come out with a different price and the guy said they can change it to whatever price they want to each month which in my eyes I've never heard that when you sign a contract so she'll be moving her items out of there ."

"excellent service"

"Super great customer service!! Would def recommend to friends"

"nastasha is bomb! has helped me so much throughout my moving process!"

"Natasha and Michael were awesome at this location. Easy to work with, very chill, and kind."

"I’ve had a storage unit here for a long time and got behind on payments because of Covid. Natasha was a huge help in getting that straightened out. She highly reached out and I was able to keep my stuff Highly recommend this place"

"Nastasha Rojas is a really helpful manager. Very easy vacant procedure. Life storage helped me a lot on my moving to Austin."

"Natasha went above and beyond when assisting me at Life Storage. She is extremely helpful and resourceful and made me feel welcome."

"Nastasha was very helpful with the move in process. She made everything simple and quick. I’m leaving to Paris to work remote for a year! I’m grateful I found Life Storage for my personal property at a decent price."

"Nastasha was amazing"

"Angela is awesome. Nice clean storage place. Go see her for your storage needs"

"Um nobody answers the phone here and the guy that works here named Michael was rude obnoxious and loud I definitely recommend not going here"

"I 100% recommend this location. It is well secured well taken care of and Natasha has the best customer service ever 😀 You can't go wrong renting here they are very personal and make sure you get what you are looking for. Prices are reasonable as well."

"Thanks to Natasha, for lending an extra hand on carrying some of my storage boxes. Your muscles helped speed up my unloading process. Awesome customer service!!!"

"Really great service!!! Natasha is super helpful and ready to assist! Lifestorage services made my moving experience much easier. Definitely recommend"

"Natasha was great! Very entertaining and helpful."

"Natasha was so helpful, this location has the best customer service. I couldn't be happier to have such great people taking care of our things. Always leave with a smile!"

"Nastasha Rojas is the bomb always going above and beyond for her customers and always welcoming us with open arms I’d recommend this place to anyone whom is trying to store they belongings. Thanks ms. Rojas"

"Love renting from this place ...keep coming back everytime I need storage...and the help is great just love Michael the older guy at the north Lamar store 😄😄👋👋😁ty"

"The manager Natasha is awesome. Everything was very easy from start to finish. I reserved my storage room online and was met by the manager who was very easy to talk to and made everything better. Thank you Natasha!"

"Place is pretty chill; has an amazon locker at this one and I found that to be pretty handy. May find some flying ant looking like species moving about those lockers here and there but don't worry about it, they pretty friendly. Also I don't know if this is common or not, but what I liked about this place was how two people can be registered under a storage, albeit I haven't registered anyone yet, it was quite useful to know."

"Great service."

"Alittle slow at the front counter"

"Natasha was very helpful, patient, and kind. She made my rental experience hassle free. Because of Natasha, I will definitely rent from your facility again.👍"

"This storage facility overly succeeds in meeting all of my needs. Each employee has gone above and beyond for me. Nastasha was a huge help today and totally came through with jumper cables in a time of desperation. Then to top it all off she gave me the cables to keep as a gift. Thank you Mary"

"Nasteisha was very helpful in helping me move my stuff into the unit. Will continue to use life storage"

"I have been at this location for awhile and the mangers are awsome. William and Nastasha have great customer service always treat customers like they would a friend."

"Great customer service. She was quick and knew her stuff."

"Nastasha and micheal were the most oustanding representatives i have ever encountered. They went through every process to effectively transfer my storage and went above and beyond in every way go make my life easier. Thank you Natasha and Micheal for you exemplary customer service."

"William from Life Storage on N Lamar (#231) has been very helpful in our move. I appreciate his hard work to make our move go smoothly!"

"Nastasha you rock !! Thank you for all your help and great attitude!"

"The front desk workers were very nice and professional. I’m very happy with the service."

"Great service and Nastasha was just amazing and very helpful (and extremely funny)."

"Fast service and great staff. Nastasha was very helpful."

"William Bird assisted me in renting storage space, he was very attentive and helpful."

"Will and Nastasha are Amazing they make an Excellent Team"

"Very Friendly Staff!! Nastasha and Will!!"

"Nice to move"

"William and nastasha we're amazing"

"William and nastaha have been the best with customer service"

"Good people at this location !"

"For 3 yrs I've rented here, found a larger unit for only $15 more than the price I was paying, the transfer onsite was worth the price!!"

"I want to thank william the manager here at life storage for the tremendous job he's doing hear..i hope life storage keep willam around he is a man of integrity n i pray God bless him"

"The facility is clean and convenient. The current manager, William, is extremely helpful and courteous."

"Awful Rate smell and Mice Oder in building"

"Move out, Tis not storage- is shelter for homeless people- not clean- you can tell as soon as you walk in elevator- blood mark all over it- homeless people walking in and out without facemask"

"The best service from any storage unit facility that Ive ever experienced. The store manager, William , has been beyond helpful many times. He has gone above and beyond to insure fuest satisfaction. He is polite and very accomidating to unfortunate situations or basic unit needs. William succeeds in everh aspect of customer service, and keeps the property safe from harm to the best of his abilities. No matter what issue may arise, William figures ojt the best solution for everyone without conpromising any store rules. I would not store my belongings anywhere else besides Life storage. Thanks William Mary B."

"The best service from any storage unit facility that I've ever experienced. The store manager, William, has been beyond helpful many times. He has gone above and beyond to insure guest satisfaction. He is polite and very accomidating to unfortunate situations or basic unit needs. William succeeds in every aspect of customer service, and keeps the property safe from harm to the best of his abilities. No matter what issue may arise, William figures out the best solution for everyone without conpromising any store rules. I would not store my belongings anywhere else besides Life Storage. Thanks William Mary G."

"My wife is happy now."

"Forced out of my old storage unit by-surprise! -incoming mixed retail/residence, I happened upon this place. Grounds are clean and professionally run with indoor and outdoor storages options. Rates are very reasonable and I have to give a shout-out to manager William, who definitely took the whole experience up by at least a star."

"William Bird was the gentlemen helping me with my unit. He was extremely personable and I appreciate the attention. I do recommend giving Life Storage consideration when hunting for a storage facility."

"Great place. Very helpful staff. Nice secured place. Recommend it to anyone I know."

"William was fantastic. He came from another store to make sure i was able to get in same day to help me out of a bind. Thanks again."

"You have a great person William bird"

"I rented a storage unit from Life Storage for several years paying $140+/per month for my space; Since, I live in a different city, I rarely visited the space outside of moving into it.  On the weekend of June 12th 2020 I planned a trip to Austin to finally move my stuff out of the space which required equipment and moving labor for Austin and Houston which was the final destination.  When I arrived at the storage on June 14th at 8:30 to meet my movers, I arrived to find that the lock on my unit had been replaced and I was never notified or provided a key.  The company website specifically states "Our storage facilities offer daily access hours that extend from the early morning to late evening (even 24 hour access at some locations), and you will never need an appointment to access your things."; If I had known I needed an appointment I would have scheduled things differently.   Since it was a Sunday morning, no one was present on site because the location doesn't open on Sundays until noon; so I contacted the afterhours number listed on the door and explained the issue, to which the person I spoke with said it could take 24hrs to get a response.  She also assured me it would at least be faster than that because the location opened in 3.5hrs, and an hour later I received a return call and was told that the location was trying to find someone to come to the location and help me with this issue.  I never received any further calls and was forced to pay the movers I had booked for their time when they were not actually needed, and wait until the store opened at 12 noon.  The four hour delay caused by the storage also made me waste money on my scheduled movers in Houston as well, because there was no way I could make it back to Houston in time for the 2 hours I had booked and paid for.   When the manager William Bird finally arrived at 12 noon he told me he was made aware there was an issue with my lock or unit and asked what was wrong.  When I explained and we arrived at the unit he informed me that they hadn't done anything to my lock, this was the lock I put on my unit; It was baffling why there was doubt as to whether I had placed the lock on my unit when the unit next to mine had the exact same lock, but I reassured him again it wasn't my lock and showed him I have the key to the lock I put on my unit.  He finally stated "Oh we did change all the doors and locks a few years ago; have you not been here in a while?"   He preceded to tell me that renters were notified by email and keys were mailed out; if keys were returned because the letter was not signed for that the keys were in the file.  He was unable to find the keys to my unit in my file or any proof that I was contacted in the computer.  So after 4+hrs of waiting he told me I could either come back when/if he found the key or he could break the lock, I chose the latter option.  He grabbed a tool bag and drilled the lock on the door breaking it; when we finally go into my unit my lock was sitting on the floor inside of the unit.   The whole purpose of self-storage is to have access to your unit when you need it, I would have gotten a POD if I just wanted to store my things and have to contact someone to receive them.   To make matters worse apparently there was a rodent infestation in the building that I was never notified of, and most of the stuff in the unit was ruined or covered in rat droppings and urine.  So essentially I could have saved time and money on movers, trucks, and monthly storage rentals, and the trip was unnecessary all together.  To add insult to injury he offered me $20 and said that was all he could do I needed to speak with his manager Danny Stewart and provided me his phone number.  I called and/or left a message three separate times and never heard back from him; on the last call I was finally able to reach him and explain my issue which he said he was made aware of but he needed to speak with William to see exactly what had happened and he would call me back probably tomorrow.  Two days later I still had heard nothing so I called back and he stated he had forgotten and he still needed to speak with Williams; when he called me back he stated that the locks were changed and letters and keys were mailed out and when returned they were placed in my file.  Which is untrue because if keys were placed in my file why did the lock have to be broken.  He then proceeded to tell me that they got me in and out as fast as they could.  When I explained the time and money wasted on this, he said you can send me the invoices, but essentially there is nothing I can do.  So essentially I not only paid for a space I was physically unable to access for years, I also paid for a rodent infested storage unit to store useless to me because they were ruined, and the rat urine and feces created a possibly hazardous situation where I could have possibly contracted numerous diseases."

"When I arrived at the storage on June 14th at 8:30 to meet my movers, I arrived to find that the lock on my unit had been replaced and I was never notified or provided a key. Waited 4hrs for someone to arrive on site to tell me "We did change all the doors and locks a few years ago; have you not been here in a while? He preceded to tell me that renters were notified by email and keys were mailed out; if keys were returned because the letter was not signed for that the keys were in the file. He was unable to find the keys to my unit in my file or any proof that I was contacted in the computer. So after 4+hrs of waiting he told me I could either come back when/if he found the key or he could break the lock, I chose the latter option. He grabbed a tool bag and drilled the lock on the door breaking it; when we finally go into my unit my lock was sitting on the floor inside of the unit. To make matters worse apparently there was a rodent infestation in the building that I was never notified of, and most of the stuff in the unit was ruined or covered in rat droppings and urine. So essentially I could have saved time and money on movers, trucks, and monthly storage rentals, and the trip was unnecessary all together. To add insult to injury he offered me $20 and said that was all he could do I needed to speak with his manager Danny Stewart and provided me his phone number. I called and/or left a message three separate times and never heard back from him; on the last call I was finally able to reach him and explain my issue which he said he was made aware of but he needed to speak with William to see exactly what had happened and he would call me back probably tomorrow. Two days later I still had heard nothing so I called back and he stated he had forgotten and he still needed to speak with Williams; when he called me back he stated that the locks were changed and letters and keys were mailed out and when returned they were placed in my file. Which is untrue because if keys were placed in my file why did the lock have to be broken. He then proceeded to tell me that they got me in and out as fast as they could. When I explained the time and money wasted on this, he said you can send me the invoices, but essentially there is nothing I can do. So essentially I not only paid for a space I was physically unable to access for years, I also paid for a rodent infested storage unit to store useless to me because they were ruined, and the rat urine and feces created a possibly hazardous situation where I could have possibly contracted numerous diseases."