Customer Reviews - Life Storage #445, Austin
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We at Life Storage want to maintain the best storage facilities in Austin, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Austin (#445)
4.79 out of 5
based on 34 of our most recent Reviews
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4.8 out of 5
"Great from office staff that was a.ways friendly and courteous!"
November 24, 2018
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5.0 out of 5
"The manager, Preston, is great. The spaces are very easy to access and the facility is well-maintained"
October 27, 2017
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- Eric from Fayetteville, NC
5.0 out of 5
"Great storage facility! Neat, tidy, and climate controlled units adequately cooled! Great price as well compared to the other options in the area."
August 23, 2017
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4.2 out of 5
"The pricing, while in-line with the pricing of the area, is a little steep. I wish you were a bit more competitive with the pricing."
June 27, 2017
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- Valarie from Pflugerville, TX
5.0 out of 5
"Preston is awesome! Very professional and courteous."
June 26, 2017
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4.5 out of 5
"I'm happy to say that this business model works well. The staff and facilities are top notch. I only used the self storage a couple of months while we moved into our new home. I'm also comfortable with security processes. WAY TO GO!"
April 24, 2017
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5.0 out of 5
"Very professional, a pleasure to deal with, thank you!"
March 24, 2017
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5.0 out of 5
"I was hesitant at first, but I encountered 0 surprises. Everything was as described by the front desk fellow. What more can you ask for from a storage place? Would go to LifeStorage again if I need storage facilities in the future."
January 23, 2017
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5.0 out of 5
"Great job, Guys! I've rented 3 storage units at location #445 during the last 3 years. I've been very pleased with the units and the staff. Keep up the good work!"
October 02, 2016
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- Nicholas from Manchaca, TX
5.0 out of 5
"Preston was fantastic and easy to deal with... he answered all my questions and I was in and out of the office within a few minutes... thank so much Preston!"
June 02, 2016
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5.0 out of 5
"I would like to commend whoever hired the staff at the manchaca/slaughter area. Preston is a wonderful and genuinely great person and you can tell he takes pride in his job. Every time I have gone in, he has been more than helpful, going beyond expectations. I have 2 units there, plus I have referred 2 other people for 6 units. I tell people about your business all the time over u haul and other brands. I trust that Preston will take care of my needs and help me out anytime I have a question. The other staff are very polite and enjoyable to greet. Storage is not a place you frequent but it's always enjoyable to go because the staff you have hired is awesome. As long as I need a storage unit, it will always be with Uncle Bobs [Life Storage]!! It's funny because amount my friends, we are all like, "yea Preston, he is really cool.""
February 25, 2016
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- Catherine from Austin, TX
5.0 out of 5
"Perfect for our needs. We will definitely use you guys should the need arise in the future."
February 23, 2016
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4.6 out of 5
"It was a friendly experience. The staff consisted of two people. I interacted with them both and each time I rode in a golf cart around the property,. What a cool experience.
Thank you,
Stephen"
January 07, 2016
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2.3 out of 5
"The rent was to high and when I went to make a payment the office was closed 7 out of 10 times "
September 23, 2015
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- Juan from Crystal City, TX
4.2 out of 5
"My expectations were met, very happy with the service I received.
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September 07, 2015
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5.0 out of 5
"Preston and peg are both awesome, my first storage ever and love it in large part to this facility cleanliness and professionalism."
July 28, 2015
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4.9 out of 5
"Preston, the manager, was great. He was able to immediately understand my questions and answer them intelligently. "
July 28, 2015
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5.0 out of 5
"Most of all the person with who I talked seemed to care."
June 29, 2015
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5.0 out of 5
"Just want to say thank you for taking care of my belongings. It's a huge deal to know my things were safe and in a clean and secure place. Peace of mind is the biggest deal for me. Thank you for all that you do!"
June 24, 2015
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5.0 out of 5
"Everyone was so kind even though we were not a paying customer. Uncle Bob's [Life Storage] was generous to donate a storage space for our 501c3 non-profit (The Adventurers Academy of Lifelong Learning) to store garage sale items for a month for a GIANT sale in March. We were allowed an extra month to get rid of items that were left over. We are hoping that we will be able to get a little more time BEFORE our sale and maybe a room up from a 10X10 for next year so that we can collect more large items. THANK YOU for being so kind and helpful! We really have appreciated your support!"
May 23, 2015
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5.0 out of 5
"I don't rent storage units often, so the questions that I had seem obvious now, but were handled with the same attention as everything else. Overall a pleasant experience."
March 28, 2015
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5.0 out of 5
"I hadn't rented a storage unit for about 35 years. I didn't know what to expect, but they were very helpful and patient with all my questions."
March 26, 2015
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4.9 out of 5
"The directions were really clear and easy. I feel safe with my belongings stored at Uncle Bob's Storage. Peggy is phenomenal and I feel really comfortable asking any questions. "
March 26, 2015
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5.0 out of 5
"You could probably use another dolly in the far building. I don't visit often, but the dolly seems to be in use every time I need it!"
January 02, 2015
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5.0 out of 5
"I really have enjoyed doing business with this Uncle Bob's [Life Storage]. They have done a great job for me and been very helpful......Thank you."
August 27, 2014
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5.0 out of 5
"This was our first time to use a storage facility and we were not sure what to expect. The process was easy and simple... no hidden fees, costs or other bullshit. Just straight up rental and no real terms to contend with. We like that a LOT!"
July 24, 2014
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4.8 out of 5
"I am very pleased with electronic reminders sent to me ahead of time about my due annual payment.
Thank you,
"
July 19, 2014
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5.0 out of 5
"The young lady who attended us was wonderful, she was helpful and very patient. It was a very good experience. "
June 03, 2014
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- Cheryl from Cincinnati, OH
4.5 out of 5
"I wanted a temperature controlled unit. The unit was clean and close to a door. I was pleased with the cart to help load boxes from my car to storage. The width of the hallway was good."
May 28, 2014
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5.0 out of 5
"I am so pleased with the storage facility, Uncle Bob's [Life Storage] #445 in Austin,TX.
I currently have my RV and a storage unit located there. I feel very secure and feel very pleased to work with Renae, the manager."
May 16, 2014
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4.7 out of 5
"The transfer seemed to go quite smoothly from the old ownership. Some of my remarks reflect only because the new staff was in training and the property was being cleaned up. "
March 19, 2014
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4.6 out of 5
"I wish you had a location with the same space that i'm renting right now closer to my house for the same price."
March 01, 2014
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5.0 out of 5
"Phone conversations with Uncle Bob's Self Storage is very professional.
Thank you!"
February 28, 2014
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4.8 out of 5
"As long as my storage unit continues to stay dry, climate-controlled, and bug free, I'll be happy."
February 19, 2014
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