Self Storage Facility near Castlewood Forest in Austin, TX 78748

"Preston was knowledgeable, helpful and personable. Facilities were clean and well-maintained."

"Awesome service!"

"The staff at Life Storage on Menchaca in Austin is truly amazing. I am dealing with an extremely difficult medical situation which has debilitated me for long periods of time in the past 3 years. In the last year, I’ve had to figure a ton of things/situations out while facing death in the face. When you’re so ill that days interweave with each other and your memory is so shot from treatment that you can barely remember what a bill is, let alone all the categories that come after bills, you need some darn assistance and support from everyone (personal, business, all) in your life to help you float through at even the tip of your nose. Unfortunately, during my surgical, physically and mentally debilitating, and often traumatic process of “healing”, I faced and still face a ridiculous amount of discrimination, ignorance, injustice, and unkindness from much of society…being a survivor of violence (being extremely general here) has completely changed me, traumatized me, broken me down, made me insecure, and the list goes on. It’s almost ridiculous to admit that people like the management at Life Storage on Menchaca in Austin (shout-out especially to Preston- amazing security detail and empathetic personality and kindness with a very focused loyalty to his position at Life Storage) have helped me hold on to the hope I have always had in society. Real customer service still exists…rarely, but it does! I have all of my beloved belongings safely stored at Life Storage. I know my personal belongings that I love so much are extremely safe here. I’ve spent an ample amount of time there to witness the amazing job Preston does to supervise, manage, protect, and service this storage facility. He is awesome and understanding, but will go above and beyond to protect the facility and its clients. Don’t dump your garbage in the Life Storage dumpsters because Preston will be right there to make sure you don’t get in trouble by reiterating the rules us storage clients have signed off on. However, if you need to stay there after hours to organize your space, Preston will be more than ok to allow you extra time (yes, he still provides security after hours even if we aren’t technically supposed to be there). Preston and the new manager have been in my top 5 list of constant communication due to the amount and longevity of hospital stays. While still following strict security measures, they have allowed me to secure my belongings and make it super easy to keep up with payments, deadlines, by-laws, etc. So- thank you Preston, management, and Life Storage as a whole: you’ve helped me protect the important pieces of my life (and my junk I’m not physically ready to organize) and given me one less thing to worry about. You guys rock!"

"Great service and staff"

"Great service and knowledgeable staff. Highly recommend. Preston was very helpful."

"Preston and the rest of his team at the Manchaca location has been great. I’ve used this location for almost 10 years and only moved out because I moved to a different part of the city. Never had any issues with my unit or parking space."

"I have been with this storage facility for over a year.  Their service is always extremely helpful and they are always quick to respond to questions or concerns.  I had a concern about my billing and was promptly helped with a suitable solution.  I will continue to recommend Life Storage on Menchaca to anyone looking to store their items Safely."

"Tammy was great! Super friendly service and very knowledgeable."

"Awesome!!! I came in and the gentleman was so nice to help me out! Fast and easy!!!!!"

"We just moved into our unit with our business equipment and Preston was extremely helpful and diligent. We’re impressed with the overall move-in experience and will highly recommend this specific location. We moved from another location because we felt the communication and prices were better than where we have been for the past few years (Life Storage - Manchaca) Thank you for the positive experience! Tina M."

"Excellent customer service. Thx Preston!"

"Great customer service, very professional and informative!!"

"Preston was awesome!"

"I rent two parking spots here and a storage unit for my business. The staff is extremely courteous and professional. The facility is well maintained, clean and secure. Would definitely recommend."

"Preston and Tammie are amazing! If you need a storage unit this is the place to go to."

"Overall 10/10 experience very helpful and kind!"

"Love these storage facility. The management is awesome. Second one I’ve used in my 2nd move. Wouldn’t use anyone else. They are very helpful and kind. Spaces are clean,"

"Staff were awesome!"

"Preston was awesome and went above and beyond to help me and make this a speedy and pleasant experience!"

"The best storage I've ever had. Preston and Tammie make me feel like family. Best units in town."

"Preston was great when I moved my things out of storage! Great communication, helpful, and professional. I would definitely use this storage facility again."

"I was experiencing some issues with my unit at a different facility and Preston came to help. Ended up solving my issue quickly and going out of his way to travel to the other location so everything would work out for me. Preston is a life saver! Couldn’t say enough good things about him."

"Came in to rent a spot to park a company vehicle, and although I did not end up becoming a renter due to the company no longer needing a rental spot, I wanted to leave a review about how impressed I was with this rental site and Preston, the manager, who runs this place. I’ve saved his business card, and I hope to be a future renter here if my rental needs change in the future."

"The grounds are clean and the personnel was very friendly! The price was good and they even include the lock that you get to keep. Much better service than another well know company I attempted to use."

"great place (I had rented here years ago when it was Cousin Bob's), but feel a little nickel n' dimed upon sign up. Got a 'free first month' but the unexpected fees just about ate that up. An 'admin fee' of $29, for what? I did all the work by filling it out online! You paying your computer system now? If it's to pay for web dev or something, then say so. Also, a 'Lock fee' of $17.59? Do i get the lock for that? What is that about? It was NOT clear that i would incur these charges until I had actually signed up and paid."

"Very friendly manager who made sure every visit was hassle free. Clear communication and easy to access storage with 24hr accessibility. Moving van available if needed which was another plus on top of the free 1st month rent. I have used this facility in the past and would use again in the future."

"Best place in town to store your stuff and vehicles. Good people and great rates."

"Preston was so helpful! He was such a gem to work with and made everything so quick and easy to set up!"

"Excellent customer service, fair prices and super friendly staff!"

"Excellent service. Very professional and helpful."

"Fantastic customer service. Units are very clean and well maintained. Preston and Tammie are phenomenal and both handled any issues we have had in a timely manner."

"Fantastic customer service! Preston and Tammie have made our experience there phenomenal and quickly handled out issues. Easy access and units are very clean and well maintained."

"Preston was amazing! He has great customer service, nice and his patience is unmatched. Thank you for the great experience and no stress🙂"

"Very poor communication at this location. I was supposed to pick up a rental truck today and have called multiple times with no answer. I had to call another LifeStorage location to find out that this store is closed today because an employee tested positive for COVID. I know this is an unforeseen circumstance, but communication with customers in this situation is absolutely necessary. If I hadn't contacted another location, I would have driven 30 minutes to a closed store and no truck this afternoon. Now I'm scrambling to figure out my rental truck situation and get everything out of my apartment by the end of the week."

"Preston was great but the free van rental experience needs improvement. The van itself was good and includes a nice dolly which was a nice touch. But when I got there he asked for more stuff that could have been handled online, or at least they could have advised me ahead of time on what things to bring. My insurance policy number wasn't enough. We had to call my insurance agent and get more info and get an email sent and the LS email server wasn't able to receive emails so it was just very time consuming to get everything done to rent the truck."

"Preston and Tammy were always so kind and helpful. Thank you for everything!"

"Very friendly staff! Awesome experience with Tammy!"

"I called multiple time left voices messages and even called a main office number and had them to leave a message for me to let them know I would be showing up 10 minutes before closing we proceed to show up ahead of schedule and there's no one in the office and it's closed 10 minutes before office is supposed to be closed very displease with lack of communication and none response from the storage unit it's self"

"Even at the end of a shift … Preston finishes his shift like he starts it . 1st class professionalism and customer service. Lifestorage are you hearing me? Give the man another raise!"

"This place is awesome. The staff is so friendly and helpful. Tammy went out of her way to help me with a problem that came up with a sudden move I had to make. I live in Colorado now and had to do everything long distance. Again very helpful."

"Let’s face it, moving and storing ‘stuff’ can be stressful. Painful even. LS, specifically Preston and Tammy were professional and courteous making my experience an easy and positive one."

"I saved a lot of money by moving my stuff here! I would recommend Preston Campbell and his staff to anyone. They were very courteous and prompt with any requests."

"Preston and team at Self Storage are highly professional and accommodating - their customer service is next level and I know I can call them for assistance and get quality information and help when needed. Can't say enough about how easy they are to do business with!"

"I've been a client of this Life Storage for a few months. Not only do I feel like the management of this property cares, but I feel peace of mind about the security of the place! The management has been super kind and helpful with the requests that I have made. Bottom line, if you want a superb experience store your stuff here."

"First impression: I spoke with Preston over the phone to get information and make my reservation. He was very helpful, knowledgable, and polite. Last impression: I worked with the other manager, Tammy and she was also extremely helpful and polite. Overall, it was one of the best customer service experiences I’ve ever had. With both managers. The unit I rented was pristine. I also rented their commercial size moving van for free when I initially brought my stuff to the storage unit. The van rental was of no additional cost, which was a great perk. And then I rented the van again when I moved out for a bargain. I checked with other moving truck rentals and having the ability to rent theirs was a huge cost saver. I highly recommend using these guys for storage and moving."

"I've stores with life storage so many times throughout the years. The service is always above and beyond! Preston at lifestorage on Manchaca was such a big help with my last move. I was in a new unit asap and even had a truck to help with the move! Highly recommend!"

"Tammie was very helpful and the move in process was quick and easy (especially with the option to complete all the paperwork online). The units have cameras outside and are climate controlled which is great"

"Preston was very responsive and helpful. We would highly recommend Life Storage to anyone needing a safe, clean place for storage with excellent service!"

"We have stored a vehicle at this location. Preston is so nice and professional. Our spot was great and safe. I would recommend them to anyone."

"I would give a sixth star if I could. Preston went above and beyond, making my experience seamless and extremely positive."

"Awesome place. Preston is amazing!!!! 🙌"

"Friendly staff. Clean storage and fair price. I recommend this storage facility."

"Best customer service ever. The staff genuinely care. I broke the key off un my lock and the staff patiently got out and gave me a new set of keys..Life Storage on Menchaca and Slaughter."

"Preston and Tammy at Life Storage were so accommodating for us! We had to store restaurant kitchen equipment that was so tall! They came out to our unit while the movers were with us to adjust the door and stayed until we had it all moved in! It was at least 102 degrees! Can’t say enough about how helpful they have been!"

"This is my first renting a storage unit and Preston was very helpful and answered all of my questions. He was also very responsive. I left a voicemail and got a call back 5 minutes later."

"My husband and I needed to switch to a larger unit this weekend. Tammie Davis was incredibly helpful and kind. She answered any questions that we had and made our move to a new unit go smoothly. Overall our experience was wonderful and we look forward to working with her again."

"Great customer service. Easy in/out. Nice cargo truck for rent. Veterans discount. I would use their services again."

"Tammy was very helpful and answered all questions that I had. I appreciate her showing me the unit that I wanted to see and making sure that it would work for my needs."

"Service is superb and friendly. My storage area is immaculate and safe. Well Done."

"Thank you Preston and Life Storage!! Outstanding customer service. Very responsive staff. Love this place!!!"

"Amanda saved my day! I had to get my van into a rental space and she helped me despite the facility closing in 20 minutes. Such a nice person, would recommend her and this place!"

"Very helpful and professional. The Manger Preston was a delight to work with. I'd recommend this place to anyone"

"Since day one, Preston has been awesome. I speak of the manchaca location."

"Professional and courteous"

"I Love you guys!!!!!"

"Great and secure"

"The manager and staff were always helpful and made using facility and moving van very easy. A huge help amid the chaos of moving. I can honestly say Life Storage was the easiest part of my move! I gladly recommend them to family and friends."

"The staff helped make our move so much easier with great, clean facilities, use of the moving van, and reasonable rates. I will definitely recommend Life Storage to family and friends."

"Great customer service and friendly staff!"

"Good place to store your items very good customer service"

"Terrific place and love the manager Preston Campbell."

"Preston, Brandi, and the Life Storage team are absolutely awesome. They helped us through a really tough time (multiple moves and being in between houses). Great to work with, nice facility, and always willing to figure out the best solution to a problem. Hopefully most folks don't need that kind of high touch help, but if you do then I would highly recommend. Thank y'all so much!"

"Preston, Brandi, and the Life Storage team are absolutely awesome. They helped us through a really tough time (multiple moves and being in between houses). Great to work with, nice facility, and always willing to figure out the best solution to a problem. Hopefully most folks don't need that kind of high touch help, but if you do then I would highly recommend. Thank y'all so much!"

"My name is Dino Hanes.  I stored my classic car there for over a year while I was out of town, and finally moved it last winter.  During my stay there, the cops were called twice.  Someone tried to steal my car, someone took a screwdriver to the ignition switch.  Patrick said he would "look into it".  He didn't. Also, my car cover was stolen.  it was custom-made to fit only my car.  As I write this, it covers a smaller car in the same.  (One can tell by all the excess.  it's obvious). The staff did little to help me get it back. The customer service was nil.  The impression I got was that they were concerned only about their own liability.  I mean, someone almost STOLE MY CAR from their lot, and they did nothing. I'm Dino Hanes. if you want further details"

"The service was great the employee was very helpful I would recommend it to my friends"

"I had  a pleasant experience at Life Storage today. Preston was professional, efficient and extremely patient. He showed me a couple of storage rooms of different sizes. He took the time to show how to work the front gate code as well as the storage room locking mechanism. He is a considerate young man who knows exactly how to treat his customers. Thank you so much for making the experience go timely and smoothly. I will recommend using Life Storage for future storage needs."

"I wouldn't have put any star, they r friendly there but I called last month & was told by Preston since I hadn't use the van I can still use it. =¯ Now that I called to reserve the van he went back on his word, doesn't remember the conversation..> Ohhh but I do, why tf would I call if he hadn't said since I hadn't used the van I still could.. Yea he was stuttering..=5 Usually when someone is stuttering is usually a sign of a lie.. =¯ So with that being said I would not recommend this storage to anyone.. Go some where else where they dnt twist their lies around...Yea of course everyone there is friendly if they weren't they wouldn't have any business.=¯ But remember "KARMA" =O<þ"

"Life Storage on Manchaca road is by far the best I have ever used to store my belongings in. Over the last 15 years, Ive had to use storage facilities on occasion. I always use one with a climate controlled unit.  For the most part they were ok.  Until I found Life Storage, and realized how much they lacked in the cleanliness area.  Well, I wont have to search any more.  Preston and his crew keep an immaculate facility and they regularly treat for pests which is a huge plus in my opinion.  Preston is always very friendly.  He  greets you when you walk in, and genuinely cares about his customers.  In my opinion Preston and Life Storage are top in their game, and will always have my business!  Thank  you guys for taking my fears and worries and making them go away about storage facilities! Yall Rock!!! Jamie Brown"

"Very helpful and accommodating!"

"Preston is a freindly easy going manager. Always great to work with."

"Rented my second storage space at Life Storage. Worked with Preston the Store manager and I have great relationships here and they keep all my stuff and it's a great place."

"Moved in since uncle bobs 15 yrs ago. Now at Life storage, working Preston the manager at the location has been great and he too is an outstanding manager!! You guys need more like that dude !!"

"Great from office staff that was a.ways friendly and courteous!"

"Thank you for keeping my properties safe."

"Nice, clean, brightly lit. Friendly associate."

"The manager, Preston, is great. The spaces are very easy to access and the facility is well-maintained"

"Great storage facility! Neat, tidy, and climate controlled units adequately cooled! Great price as well compared to the other options in the area."

"The pricing, while in-line with the pricing of the area, is a little steep. I wish you were a bit more competitive with the pricing."

"Preston is awesome! Very professional and courteous."

"With great service"

"I'm happy to say that this business model works well. The staff and facilities are top notch. I only used the self storage a couple of months while we moved into our new home. I'm also comfortable with security processes. WAY TO GO!"

"Very professional, a pleasure to deal with, thank you!"

"I was hesitant at first, but I encountered 0 surprises. Everything was as described by the front desk fellow. What more can you ask for from a storage place? Would go to LifeStorage again if I need storage facilities in the future."

"Great job, Guys! I've rented 3 storage units at location #445 during the last 3 years. I've been very pleased with the units and the staff. Keep up the good work!"

"Preston was fantastic and easy to deal with... he answered all my questions and I was in and out of the office within a few minutes... thank so much Preston!"

"Nothing needs to be changed..."

"I would like to commend whoever hired the staff at the manchaca/slaughter area. Preston is a wonderful and genuinely great person and you can tell he takes pride in his job. Every time I have gone in, he has been more than helpful, going beyond expectations. I have 2 units there, plus I have referred 2 other people for 6 units. I tell people about your business all the time over u haul and other brands. I trust that Preston will take care of my needs and help me out anytime I have a question. The other staff are very polite and enjoyable to greet. Storage is not a place you frequent but it's always enjoyable to go because the staff you have hired is awesome. As long as I need a storage unit, it will always be with Uncle Bobs [Life Storage]!! It's funny because amount my friends, we are all like, "yea Preston, he is really cool.""

"Perfect for our needs. We will definitely use you guys should the need arise in the future."

"It was a friendly experience. The staff consisted of two people. I interacted with them both and each time I rode in a golf cart around the property,. What a cool experience. Thank you, Stephen"

"The rent was to high and when I went to make a payment the office was closed 7 out of 10 times "

"My expectations were met, very happy with the service I received. "

"Preston and peg are both awesome, my first storage ever and love it in large part to this facility cleanliness and professionalism."

"Most of all the person with who I talked seemed to care."

"Service was excellent!"

"They were helpfull in every way"

"Just want to say thank you for taking care of my belongings. It's a huge deal to know my things were safe and in a clean and secure place. Peace of mind is the biggest deal for me. Thank you for all that you do!"

"Everything was great"

"I don't rent storage units often, so the questions that I had seem obvious now, but were handled with the same attention as everything else. Overall a pleasant experience."

"The directions were really clear and easy. I feel safe with my belongings stored at Uncle Bob's Storage. Peggy is phenomenal and I feel really comfortable asking any questions. "

"I hadn't rented a storage unit for about 35 years. I didn't know what to expect, but they were very helpful and patient with all my questions."

"clean,organized"

"You could probably use another dolly in the far building. I don't visit often, but the dolly seems to be in use every time I need it!"

"AWESOME!!!"

"Very neat and cool inside "

"Thanks "

"I really have enjoyed doing business with this Uncle Bob's [Life Storage]. They have done a great job for me and been very helpful......Thank you."

"Keep up the good work."

"I was given the wrong directions."

"This was our first time to use a storage facility and we were not sure what to expect. The process was easy and simple... no hidden fees, costs or other bullshit. Just straight up rental and no real terms to contend with. We like that a LOT!"

"I am very pleased with electronic reminders sent to me ahead of time about my due annual payment. Thank you, "

"The young lady who attended us was wonderful, she was helpful and very patient. It was a very good experience. "

"Renee was AWESOME."

"I wanted a temperature controlled unit. The unit was clean and close to a door. I was pleased with the cart to help load boxes from my car to storage. The width of the hallway was good."

"I am so pleased with the storage facility, Uncle Bob's [Life Storage] #445 in Austin,TX. I currently have my RV and a storage unit located there. I feel very secure and feel very pleased to work with Renae, the manager."

"The transfer seemed to go quite smoothly from the old ownership. Some of my remarks reflect only because the new staff was in training and the property was being cleaned up. "

"I wish you had a location with the same space that i'm renting right now closer to my house for the same price."

"Phone conversations with Uncle Bob's Self Storage is very professional. Thank you!"

"As long as my storage unit continues to stay dry, climate-controlled, and bug free, I'll be happy."