Self Storage Units near Castlewood Forest in Austin, TX 78748

"Came in to rent a spot to park a company vehicle, and although I did not end up becoming a renter due to the company no longer needing a rental spot, I wanted to leave a review about how impressed I was with this rental site and Preston, the manager, who runs this place. I’ve saved his business card, and I hope to be a future renter here if my rental needs change in the future."

"The grounds are clean and the personnel was very friendly! The price was good and they even include the lock that you get to keep. Much better service than another well know company I attempted to use."

"great place (I had rented here years ago when it was Cousin Bob's), but feel a little nickel n' dimed upon sign up. Got a 'free first month' but the unexpected fees just about ate that up. An 'admin fee' of $29, for what? I did all the work by filling it out online! You paying your computer system now? If it's to pay for web dev or something, then say so. Also, a 'Lock fee' of $17.59? Do i get the lock for that? What is that about? It was NOT clear that i would incur these charges until I had actually signed up and paid."

"Very friendly manager who made sure every visit was hassle free. Clear communication and easy to access storage with 24hr accessibility. Moving van available if needed which was another plus on top of the free 1st month rent. I have used this facility in the past and would use again in the future."

"Best place in town to store your stuff and vehicles. Good people and great rates."

"Preston was so helpful! He was such a gem to work with and made everything so quick and easy to set up!"

"Excellent customer service, fair prices and super friendly staff!"

"Excellent service. Very professional and helpful."

"Fantastic customer service. Units are very clean and well maintained. Preston and Tammie are phenomenal and both handled any issues we have had in a timely manner."

"Fantastic customer service! Preston and Tammie have made our experience there phenomenal and quickly handled out issues. Easy access and units are very clean and well maintained."

"Preston was amazing! He has great customer service, nice and his patience is unmatched. Thank you for the great experience and no stress🙂"

"Very poor communication at this location. I was supposed to pick up a rental truck today and have called multiple times with no answer. I had to call another LifeStorage location to find out that this store is closed today because an employee tested positive for COVID. I know this is an unforeseen circumstance, but communication with customers in this situation is absolutely necessary. If I hadn't contacted another location, I would have driven 30 minutes to a closed store and no truck this afternoon. Now I'm scrambling to figure out my rental truck situation and get everything out of my apartment by the end of the week."

"Preston was great but the free van rental experience needs improvement. The van itself was good and includes a nice dolly which was a nice touch. But when I got there he asked for more stuff that could have been handled online, or at least they could have advised me ahead of time on what things to bring. My insurance policy number wasn't enough. We had to call my insurance agent and get more info and get an email sent and the LS email server wasn't able to receive emails so it was just very time consuming to get everything done to rent the truck."

"Preston and Tammy were always so kind and helpful. Thank you for everything!"

"Very friendly staff! Awesome experience with Tammy!"

"I called multiple time left voices messages and even called a main office number and had them to leave a message for me to let them know I would be showing up 10 minutes before closing we proceed to show up ahead of schedule and there's no one in the office and it's closed 10 minutes before office is supposed to be closed very displease with lack of communication and none response from the storage unit it's self"

"Even at the end of a shift … Preston finishes his shift like he starts it . 1st class professionalism and customer service. Lifestorage are you hearing me? Give the man another raise!"

"This place is awesome. The staff is so friendly and helpful. Tammy went out of her way to help me with a problem that came up with a sudden move I had to make. I live in Colorado now and had to do everything long distance. Again very helpful."

"Let’s face it, moving and storing ‘stuff’ can be stressful. Painful even. LS, specifically Preston and Tammy were professional and courteous making my experience an easy and positive one."

"I saved a lot of money by moving my stuff here! I would recommend Preston Campbell and his staff to anyone. They were very courteous and prompt with any requests."

"Preston and team at Self Storage are highly professional and accommodating - their customer service is next level and I know I can call them for assistance and get quality information and help when needed. Can't say enough about how easy they are to do business with!"

"I've been a client of this Life Storage for a few months. Not only do I feel like the management of this property cares, but I feel peace of mind about the security of the place! The management has been super kind and helpful with the requests that I have made. Bottom line, if you want a superb experience store your stuff here."

"First impression: I spoke with Preston over the phone to get information and make my reservation. He was very helpful, knowledgable, and polite. Last impression: I worked with the other manager, Tammy and she was also extremely helpful and polite. Overall, it was one of the best customer service experiences I’ve ever had. With both managers. The unit I rented was pristine. I also rented their commercial size moving van for free when I initially brought my stuff to the storage unit. The van rental was of no additional cost, which was a great perk. And then I rented the van again when I moved out for a bargain. I checked with other moving truck rentals and having the ability to rent theirs was a huge cost saver. I highly recommend using these guys for storage and moving."

"I've stores with life storage so many times throughout the years. The service is always above and beyond! Preston at lifestorage on Manchaca was such a big help with my last move. I was in a new unit asap and even had a truck to help with the move! Highly recommend!"

"Tammie was very helpful and the move in process was quick and easy (especially with the option to complete all the paperwork online). The units have cameras outside and are climate controlled which is great"

"Preston was very responsive and helpful. We would highly recommend Life Storage to anyone needing a safe, clean place for storage with excellent service!"

"We have stored a vehicle at this location. Preston is so nice and professional. Our spot was great and safe. I would recommend them to anyone."

"I would give a sixth star if I could. Preston went above and beyond, making my experience seamless and extremely positive."

"Awesome place. Preston is amazing!!!! 🙌"

"Friendly staff. Clean storage and fair price. I recommend this storage facility."

"Best customer service ever. The staff genuinely care. I broke the key off un my lock and the staff patiently got out and gave me a new set of keys..Life Storage on Menchaca and Slaughter."

"Preston and Tammy at Life Storage were so accommodating for us! We had to store restaurant kitchen equipment that was so tall! They came out to our unit while the movers were with us to adjust the door and stayed until we had it all moved in! It was at least 102 degrees! Can’t say enough about how helpful they have been!"

"This is my first renting a storage unit and Preston was very helpful and answered all of my questions. He was also very responsive. I left a voicemail and got a call back 5 minutes later."

"My husband and I needed to switch to a larger unit this weekend. Tammie Davis was incredibly helpful and kind. She answered any questions that we had and made our move to a new unit go smoothly. Overall our experience was wonderful and we look forward to working with her again."

"Great customer service. Easy in/out. Nice cargo truck for rent. Veterans discount. I would use their services again."