Storage Units near Castlewood Forest in Austin, TX 78748

"Very poor communication at this location. I was supposed to pick up a rental truck today and have called multiple times with no answer. I had to call another LifeStorage location to find out that this store is closed today because an employee tested positive for COVID. I know this is an unforeseen circumstance, but communication with customers in this situation is absolutely necessary. If I hadn't contacted another location, I would have driven 30 minutes to a closed store and no truck this afternoon. Now I'm scrambling to figure out my rental truck situation and get everything out of my apartment by the end of the week."

"Preston was great but the free van rental experience needs improvement. The van itself was good and includes a nice dolly which was a nice touch. But when I got there he asked for more stuff that could have been handled online, or at least they could have advised me ahead of time on what things to bring. My insurance policy number wasn't enough. We had to call my insurance agent and get more info and get an email sent and the LS email server wasn't able to receive emails so it was just very time consuming to get everything done to rent the truck."

"Preston and Tammy were always so kind and helpful. Thank you for everything!"

"Very friendly staff! Awesome experience with Tammy!"

"I called multiple time left voices messages and even called a main office number and had them to leave a message for me to let them know I would be showing up 10 minutes before closing we proceed to show up ahead of schedule and there's no one in the office and it's closed 10 minutes before office is supposed to be closed very displease with lack of communication and none response from the storage unit it's self"

"Even at the end of a shift … Preston finishes his shift like he starts it . 1st class professionalism and customer service. Lifestorage are you hearing me? Give the man another raise!"

"This place is awesome. The staff is so friendly and helpful. Tammy went out of her way to help me with a problem that came up with a sudden move I had to make. I live in Colorado now and had to do everything long distance. Again very helpful."

"Let’s face it, moving and storing ‘stuff’ can be stressful. Painful even. LS, specifically Preston and Tammy were professional and courteous making my experience an easy and positive one."

"I saved a lot of money by moving my stuff here! I would recommend Preston Campbell and his staff to anyone. They were very courteous and prompt with any requests."

"Preston and team at Self Storage are highly professional and accommodating - their customer service is next level and I know I can call them for assistance and get quality information and help when needed. Can't say enough about how easy they are to do business with!"

"I've been a client of this Life Storage for a few months. Not only do I feel like the management of this property cares, but I feel peace of mind about the security of the place! The management has been super kind and helpful with the requests that I have made. Bottom line, if you want a superb experience store your stuff here."

"First impression: I spoke with Preston over the phone to get information and make my reservation. He was very helpful, knowledgable, and polite. Last impression: I worked with the other manager, Tammy and she was also extremely helpful and polite. Overall, it was one of the best customer service experiences I’ve ever had. With both managers. The unit I rented was pristine. I also rented their commercial size moving van for free when I initially brought my stuff to the storage unit. The van rental was of no additional cost, which was a great perk. And then I rented the van again when I moved out for a bargain. I checked with other moving truck rentals and having the ability to rent theirs was a huge cost saver. I highly recommend using these guys for storage and moving."

"I've stores with life storage so many times throughout the years. The service is always above and beyond! Preston at lifestorage on Manchaca was such a big help with my last move. I was in a new unit asap and even had a truck to help with the move! Highly recommend!"

"Tammie was very helpful and the move in process was quick and easy (especially with the option to complete all the paperwork online). The units have cameras outside and are climate controlled which is great"

"Preston was very responsive and helpful. We would highly recommend Life Storage to anyone needing a safe, clean place for storage with excellent service!"

"We have stored a vehicle at this location. Preston is so nice and professional. Our spot was great and safe. I would recommend them to anyone."

"I would give a sixth star if I could. Preston went above and beyond, making my experience seamless and extremely positive."

"Awesome place. Preston is amazing!!!! 🙌"

"Friendly staff. Clean storage and fair price. I recommend this storage facility."

"Best customer service ever. The staff genuinely care. I broke the key off un my lock and the staff patiently got out and gave me a new set of keys..Life Storage on Menchaca and Slaughter."

"Preston and Tammy at Life Storage were so accommodating for us! We had to store restaurant kitchen equipment that was so tall! They came out to our unit while the movers were with us to adjust the door and stayed until we had it all moved in! It was at least 102 degrees! Can’t say enough about how helpful they have been!"

"This is my first renting a storage unit and Preston was very helpful and answered all of my questions. He was also very responsive. I left a voicemail and got a call back 5 minutes later."

"My husband and I needed to switch to a larger unit this weekend. Tammie Davis was incredibly helpful and kind. She answered any questions that we had and made our move to a new unit go smoothly. Overall our experience was wonderful and we look forward to working with her again."

"Great customer service. Easy in/out. Nice cargo truck for rent. Veterans discount. I would use their services again."

"Tammy was very helpful and answered all questions that I had. I appreciate her showing me the unit that I wanted to see and making sure that it would work for my needs."

"Service is superb and friendly. My storage area is immaculate and safe. Well Done."

"Thank you Preston and Life Storage!! Outstanding customer service. Very responsive staff. Love this place!!!"

"Amanda saved my day! I had to get my van into a rental space and she helped me despite the facility closing in 20 minutes. Such a nice person, would recommend her and this place!"

"Very helpful and professional. The Manger Preston was a delight to work with. I'd recommend this place to anyone"

"Since day one, Preston has been awesome. I speak of the manchaca location."

"Professional and courteous"

"I Love you guys!!!!!"

"Great and secure"

"The manager and staff were always helpful and made using facility and moving van very easy. A huge help amid the chaos of moving. I can honestly say Life Storage was the easiest part of my move! I gladly recommend them to family and friends."

"The staff helped make our move so much easier with great, clean facilities, use of the moving van, and reasonable rates. I will definitely recommend Life Storage to family and friends."