Customer Reviews - Life Storage #429, Round Rock
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We at Life Storage want to maintain the best storage facilities in Round Rock, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Round Rock (#429)
4.87 out of 5
based on 35 of our most recent Reviews
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- Judith from Round Rock, TX
5.0 out of 5
"Manager Megan was a delightful and informative lady. I especially enjoyed her helping us when we got confused with the lock! because property is not off a main street, i would definitely recommend this location. Jared who was my initial contact was professional and gave me a lot of information about how storage works. I'm a happy customer. judy"
April 17, 2019
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- Timothy from Round Rock, TX
5.0 out of 5
"Always Clean. Associates in place to help if needed. "
July 27, 2017
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- Gloria from Cedar Park, TX
5.0 out of 5
"Your price for 5 x 5 was very reasonable compared to other storage companies."
March 02, 2017
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5.0 out of 5
"If there is only one thing I would recommend changing it would be the numbering of the storage units. I had a unit that began with the number 3, but it was on the 2nd floor...was a little confusing at times because I wasn't always the one going to the unit."
January 24, 2017
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- Corky from Cedar Park, TX
5.0 out of 5
"i found everything to be above average from the space to the personel"
January 19, 2017
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- Cecile from Georgetown, TX
5.0 out of 5
"Kayla is exceptional! I am so appreciative of how she understood for my situation and always ready to help! We are blessed to have met her and she made our experience with you the best. We thank you!"
September 27, 2016
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- Aleta from Round Rock, TX
5.0 out of 5
"Manager was exceptional. She helped me select a unit that fit my needs, was always on top of things including the time when I hadn't locked up properly. Her good manners and attention to details means that I will go back to her location when I need another unit."
August 25, 2016
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- Catherine from Round Rock, TX
5.0 out of 5
"The young women who worked in the office at the location I used were extremely friendly and helpful. They made doing business there a pleasure."
August 23, 2016
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- Mickey from Round Rock, TX
5.0 out of 5
"Kayla and Brittany are very likable employees. You can always find a friendly smile waiting when you go to the main office. You should clone them!"
July 27, 2016
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- Elizabeth from Round Rock, TX
4.8 out of 5
"Courteous and prompt service, no waiting, all done when I needed it.
great service."
May 27, 2016
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- Viola from Georgetown, TX
5.0 out of 5
"Kayla was terrific she made the process simple and easy and was very knowable of her job. I would recommend all my family and friends to this storage facility. "
March 25, 2016
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- Krystal from Round Rock, TX
4.3 out of 5
"Only thing that would hold me back from recommending Uncle Bob's Storage is the prices. There is definitely more reasonably priced storage in the area & if we didn't have such a large & full unit, we would probably move somewhere cheaper! Especially since we have been storing there for 10+ years but still don't receive any discounts or specials."
January 04, 2016
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- Barbara Jo from Round Rock, TX
5.0 out of 5
"Kayla and Luciano are very nice and helpful! Good Team!"
December 25, 2015
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- Jeremy from Round Rock, TX
5.0 out of 5
"The process went very well being in customer service myself I appreciate a easy smooth transaction. This one was both."
August 28, 2015
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5.0 out of 5
"We are totally satisfied with all of our experiences at both locations in the Round Rock area. We have rented from Uncle Bob's [Life Storage]/Bulldog for several years and the facilities and customer service is above and beyond. Professional."
August 28, 2015
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4.8 out of 5
"You exceeded expectations on price and the neatness of the facility. We thought it was a new facility but was told it was 11 years old. It was that clean."
August 28, 2015
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- Denise from Round Rock, TX
4.6 out of 5
"Units on the 2nd and 3rd floors are not cool like the first floor. In fact, units by the windows are actually hot. More A/C is needed on these floors."
August 03, 2015
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- Edward from Round Rock, TX
5.0 out of 5
"Warm, genuinely friendly, and excellent customer service. Very had it find today but your sales associates have perfected it."
July 28, 2015
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- Rodney from Round Rock, TX
4.9 out of 5
"We really appreciate receiving a phone call to inform us when we have forgotten to lock our storage unit. "
May 01, 2015
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5.0 out of 5
"Everyone was great to work with and very helpful. Thanks!"
April 28, 2015
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- Rolando from Round Rock, TX
4.6 out of 5
"You explained your rental process and te security measures in place for the rental spaces. In addition you provided me with information as to the layout of the facility and made it easy to locate my rental unit. "
March 27, 2015
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5.0 out of 5
"The staff always returned my calls promptly. Everyone there is very friendly. I will miss visiting with you!
"
January 25, 2015
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- Penny from Round Rock, TX
5.0 out of 5
"Kayla provided exceptional customer service to us. We actually thought we were renting from a different location when booked online. Our error was our gain. Kayla was definitely a great representation for your company. "
November 26, 2014
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5.0 out of 5
"Every item we need is taken care of as if we would do it ourselves! That makes doing business with Uncle Bob's easy and gives us peace of mind with our decision."
August 22, 2014
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- William from Arlington, TX
5.0 out of 5
"Laci - store manager (hope I got her name correct) - was absolutely wonderful. She is a great representative for Uncle Bob's [Life Storage]"
May 29, 2014
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5.0 out of 5
"Late fees are too high, other than that it is good."
May 22, 2014
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4.6 out of 5
"Always thorough answers and immaculate facilities....impressive!"
May 03, 2014
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- Larry from Round Rock, TX
4.6 out of 5
"Your staff and facilities are great.
Your website leaves some room for improvements.
I am taking this annoying survey because I logged in to pay you.
I am telling you now having this pop up in my face when I was trying to take care of business is annoying and painful enough to make me reconsider my choice. "
April 30, 2014
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5.0 out of 5
"The change to the new longer-length dolly-carts was a great idea. Saves me a lot of extra trips up and down."
February 28, 2014
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5.0 out of 5
"I had never used storage facility. My
expectations where of some I had observed from friends that had used others"
February 28, 2014
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- Francye from Round Rock, TX
4.2 out of 5
"The associate was able to explain all I needed to know."
February 28, 2014
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- Sandra from Cedar Park, TX
5.0 out of 5
"Staff is very welcoming and answered all my questions completely."
February 27, 2014
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- Yvonne from Round Rock, TX
4.3 out of 5
"Through no fault of the associate 2 unscheduled shoppers came in with questions. Knowing that he was just starting our paperwork, he quickly answered both customers and then came back to us. Might have taken 10 extra minutes. Wasn't a problem though"
February 19, 2014
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- LaDonna from Round Rock, TX
5.0 out of 5
"Beside the convenience of location. The idea of having access of a truck usage is awesome. "
January 16, 2014
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- Sheila from Round Rock, TX
4.8 out of 5
"I have rented from storage places before and never have I received the hands-on service I received at Uncle Bob's [Life Storage]."
November 18, 2013
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