Storage Units near Austin in Round Rock, TX, 78665

"Mrs. Tracy was wonderful. She walked with me and show me the unit and explain everything clearly. Truly appreciate her. Keep up the good work ma'am!"

"I am very grateful life storage to Mrs. Tracy vincent for having helped me , when I’m pickup of the van for moved my stuff , and she gave me a very professional service even with my passport she helped me and was very aware of her work asking her boss if we could have the option with me I am very happy to that they have rented and fulfilled their promise to rent it to me the van it work Thank you very much."

"Tracy was great very quick and efficient in and out thank you great experience"

"Tracy was extremely helpful and very attentive to my needs. Thank you for great staff and service"

"Tracy is the best! Super helpful and best customer service out of any storage unit I’ve rented from! Highly recommend"

"Excelente Customer Service. Mrs Tracy sweet lady and professional!!!"

"Tracy was very helpful and so sweet! Definitely recommend life storage!"

"I love life storage I've moved several times and always use them. They are real friendly. Tracy is the best up there she really makes me happy I chose life storage. They are willing to work with you when you need it and even in emergencies. I tell all my friends to use them!"

"Always friendly when I come in Thanks for everything"

"Tracy Vincent was sweet and fast! Made conversation with all customers and was funny!!"

"Never in the office when we've been scheduled to pick up a van. Every time we've een here, there's a sign on the door stating "We'll be right back". Last Saturday, 4/24/2021, we were told a truck would be available for us at 10:30AM. Then, we were told 4:30PM. We waited around all day, went at 4:30 to pick truck up and there was a sign on the door stating "We'll be right back. Returning at 4:45". We waited around, guy came back and told us he didn't have a van and didn't know where it was. We reserved a truck for today, 5/1/2021 @ 10:30AM. We're waiting AGAIN because there's a sign on the door stating "We'll be right back. Returning at 10:45AM. This place stinks. Horrible customer service. Don't offer things you cannot deliver."

"Place is okay, management not so much."

"Life stroage is a storage place"

"I have to say Life Storage grounds is very clean and well kept up. The office people are very friendly and easy to talk to. They also made it easy for with our transaction with the mile on the truck. Thank you so much Tracy and the other guy for everything."

"Went today for the first time to store some of my belongings. The staff are super nice and they are all helpful. I would totally recommend this place for storage need. They have easy car access too."

"I was in the hospital and just released. The unit is 30 minutes from my home and drove there to get items out of storage and it's bolted. My payment was due on the 11th and not behind on my payments. I have a portal to access and pay rent etc. There were no "alerts" for me, no phone call, no voice mail, nothing. DO NOT USE THIS FACILITY! Also, there was a leak during the ice storm and many of my items are damaged. My being sick held off cleaning out the storage. This could have and should have been addressed."

"The rates are what got me in the door since I needed a quick and cheap unit. The manager was friendly and got my paperwork processed quickly. Only issue I ran into was that I requested a drive-up unit and didn't find out until it was too late that I got one you can only access from the inside, so that's a bit of a hassle. He was willing to correct it, but I didn't have time to stick around."

"The staff at the front office is as inviting and kind as possible. If you need a storage solution in Round Rock, it doesn’t get any better than this."

"We had a particular need and they provided. One of the most accommodating facilities and staff to work with. If you need storage in the Round Rock area be sure to check them out."

"Tracy is amazing she gave a very good deal! Highly recommended!"

"I came in on 10/31/2020 at 5:55 pm. I saw that I just made it to closing time. I told John I can come tomorrow but he stated that it was just fine! I have never had to use storage before this. He was very kind and listened to what I wanted! It went very smoothly !"

"Highly recommend. Everyone in the office and over the phone is super-friendly and helpful!! The staff tailored and found the right unit(s) for our specific needs—and doing business/paperwork was quick and easy. The storage facility itself is clean and well-maintenanced, easily accessible, & safe. Thanks again!! :)"

"My dad's had two storage units with Life storage for nearly 20 years now and they've been great to deal with and have also always treated my elderly father with the utmost respect"

"The staff is extremely friendly, and always respectful. Jennifer is awesome!"

"They keep their lights on all night and keep the neighboring apartments awake. Emails were sent to inform them of the concern with no response."

"The staff at Life Storage in Round Rock is awesome. Very easy to work with and very understanding of your needs. Thank you to TJ and everyone else at Life Storage for a great experience. Also, special thanks to JJ, the maintenance guy, for fixing the spring in the door of the unit I rent and even helped me move some things around in the unit. Thank you to all of you."

"Great staff and customer service!"

"Very friendly ladies!! Very helpful, caring, and very understanding!!❤❤❤❤ I most definitely recommend life storage in Round Rock to my friends and family!!😎😎😎"

"Great customer service, went in to pay my bill was in and out, very polite manager was super easy ."

"Drive-up storage, easy to access."

"Have been here about two months. Middle aged man with long hair believe he is the property manager, and older woman who I believe is assistant manager. EXTREMELY RUDE. The female manager was extremely bossy and short, as were both of them. Never say hello, when I walk in, do not address me by name, or even sir. Denied my girlfriend use of the restroom . Long haired man and Michelle are both very comfortable when you walk in, the man is literally ALWAYS sitting on his [email protected]#. Lol Also to add I reached out to the Gm who said he would call me back and never did. And I told him I was going to hold off on this review if he did call me back, guess he didn't care. Lastly, my payment for April was late because I was so upset about how Ive been treated I canceled my reoccurring bill pay. So only being my first late fee EVER, first time offender, she still charged me a 20 dollar late fee during a nation wide Covid-19 pandemic. Thanks guys! Should of left immediately when I never got the call back from upper management!"

"I used this location for the second time over the summer of 2019 during a temporary living situation.  I chose this location because my first time using them a few years ago had been really smooth.  This time, no so much.  My rate went up twice in 6 months and my children were denied use of the bathroom in the office when we were moving stuff out of storage.  Had to waste time to find a public bathroom elsewhere instead of being allowed to use on site facilities.  These are kids, not grown ass adults that will trash the place.  Shame on you."

"So far so good. Had a good experience with the manager checking me in and getting my storage unit. Online reservation was easy to setup. Good customer service experience overall."

"Clean, well kept storage facility and easily accessible to all of the storage units."

"Staff is kind. Remembers your name. Never any issues."

"Helped friends move items to Life Storage. Its clean and easily accessible."

"Your people rock! Atleast the ones at your A.W.Grimes location do"