Customer Reviews - Life Storage #446, Round Rock
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We at Life Storage want to maintain the best storage facilities in Round Rock, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Round Rock (#446)
4.83 out of 5
based on 83 of our most recent Reviews
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- William from Round Rock, TX
5.0 out of 5
"The freadiness of associate was exceptional . She is very knowledgeable and organized . The location was very cleaned and looked well kept."
January 20, 2019
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- Carlos from Round Rock, TX
5.0 out of 5
"Gate opened a little slow and hours of entry could be extended."
November 23, 2018
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5.0 out of 5
"I had pre-reserved a unit on-line, it was ready, clean and I was able to reserve the van to assist in moving some of my items to the facility"
September 19, 2018
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- Paige from Round Rock, TX
4.8 out of 5
"I have been to a few other storage places in Texas, and this is by far the BEST. I have a son who uses this facility and a great friend who used it previously."
June 02, 2018
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5.0 out of 5
"I was greeted promptly and,the propertwasvery clean
I was greeted promptly and the property was very clean"
April 30, 2018
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5.0 out of 5
"I was pleased with the cleanliness of the property and the friendliness of the staff."
April 23, 2018
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- Megan from Round Rock, TX
5.0 out of 5
"Valerie was awesome and represented the property and company very well. She was also happy, polite,and efficient! "
March 23, 2018
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5.0 out of 5
"Valerie, the manager, is amazing and has great customer service! The other associates are great as well. The property is well managed and clean. The staff are efficient, friendly, and professional. "
January 25, 2018
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5.0 out of 5
"Miss Valerie was very helpful and friendly. Great asset to Life storage."
January 23, 2018
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- Jeffers from Round Rock, TX
5.0 out of 5
"Valerie did a fantastic job in every way. She blew away my expectations."
November 28, 2017
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- Christina from Round Rock, TX
5.0 out of 5
"Both associates I dealt with were awesome. You wouldnt think a storage unit rental experience would be warm and welcoming but it really was!"
November 24, 2017
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5.0 out of 5
"The pricing was very good. The staff was very helpful. The only thing is our door does not stay up unless you prop it up with a broom or something tall.
Over all I am very pleased ??."
October 24, 2017
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- Janeice from Round Rock, TX
5.0 out of 5
"I will definitely recommend this location due to level of my service. The staff was very attentive to my needs. "
September 27, 2017
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- Rachel from Round Rock, TX
5.0 out of 5
"The manager running this location is great! She was always attentive, the storage facility was always immaculate-we only needed storage for a few months but I was so impressed, I've already began recommending this location. "
September 23, 2017
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- Donna from Round Rock, TX
5.0 out of 5
"Really like the manager she is very helpful and professional"
August 26, 2017
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5.0 out of 5
"Valerie at my location was always exceptional at customer service!"
July 23, 2017
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- Zodiac from Georgetown, TX
5.0 out of 5
"Valerie is the reason I have stayed with this storage company. She is a great asset to your company!"
June 27, 2017
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5.0 out of 5
"Life Storage is great. I will recommend Life Storage to anyone
"
June 23, 2017
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- Terry from Round Rock, TX
5.0 out of 5
"Valerie was extreamly efficient and knowledgeable and pleasant to deal with. "
June 21, 2017
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- Christopher from Round Rock, TX
5.0 out of 5
"All questions answered with complete confidence, paperwork was flawless, and manager was very polite."
March 29, 2017
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4.4 out of 5
"Pleasant experience Debbie was very good very business like
I managed storage 30 years in California I would hire her as she had a great attitude "
March 27, 2017
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5.0 out of 5
"Valerie was a pleasure to deal with, very professional and excellent customer service skills."
March 24, 2017
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- Stephen from Round Rock, TX
5.0 out of 5
"Associates provided prompt and courteous service; thank you!"
March 02, 2017
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- Dennis from Marble Falls, TX
5.0 out of 5
"Everybody is awesome. The new lady that waited on us when we came minutes before closing stayed nearly a hour late. I will never store my belongings at any other place as long as im breathing.
"
October 24, 2016
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- Mary from Happy Valley, OR
5.0 out of 5
"Out-of--stater yet everything was perfect upon arrival"
August 25, 2016
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5.0 out of 5
"Your manager at this Uncle Bobs is better than most. You are lucky to have someone so professional as well as helpful. She is a real asset."
July 21, 2016
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5.0 out of 5
"I had to rent a storage space to secure the belongings of a family member who just passed away and was in a time of shock and sadness. The associate really helped me out during a time that I was not thinking very clearly. She put a smile on my face and made me feel good about renting here."
July 19, 2016
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- Howard from Round Rock, TX
5.0 out of 5
"Excellent service, very polite always pleasant to deal with would recommend this particular storage site to everyone."
April 26, 2016
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- Sasha from Round Rock, TX
4.9 out of 5
"The lady was very nice and kept her cool even when she started to get busy."
April 26, 2016
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- Carmen from Round Rock, TX
4.9 out of 5
"The representatives demonstrate great knowledge of the product and were very serviceable. I cannot express with words the level of professionalism displayed by your staff."
April 25, 2016
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- Russell from Round Rock, TX
5.0 out of 5
"The staff is very professional and helpful with any questions."
March 25, 2016
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- Sandra from Round Rock, TX
5.0 out of 5
"Your staff is 200 percent. they are on point and ask you if you need anything. I am definitely happy that i chose bob's storage facility. "
March 17, 2016
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- Tracey from Round Rock, TX
5.0 out of 5
"Valerie at the AW Grimes location is an exceptional employee!!! Always kind, friendly and helpful!!!"
January 25, 2016
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- Bobby from Round Rock, TX
4.7 out of 5
"The staff was absolutely superb; no question I would recommend your company to family and friends......well done!
thxs again"
January 23, 2016
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- Kylene from Cedar Park, TX
5.0 out of 5
"This has been the absolute best experience bar none! Customer service was friendly and attentive, the unit itself was pristine and the property was exceptional, well lit and safe. I will use this location again if needed and will highly recommend to others. I left a difficult situation hastily and the staff and free rental truck made everything easier."
January 23, 2016
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- Ashlee from Round Rock, TX
5.0 out of 5
"I was given a special that another storage facility was offering. Very nice."
January 19, 2016
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5.0 out of 5
"Very personable employees at the NAW Grimes Blvd, Round Rock Texas location. I was sad to go, but no longer needed storage. If I do in the future, I will definitely return!!"
December 29, 2015
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3.4 out of 5
"Easy rental. Access to property was easy and had no worries storing here at this location. Contract did not tie us down when we needed to vacate and the price was right."
November 29, 2015
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- Jamicka from Round Rock, TX
5.0 out of 5
"Best storage experience I've had so far. Ladies at the front were super helpful and super nice."
November 25, 2015
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- Shonna from Round Rock, TX
5.0 out of 5
"I put my stuff in storage while I spent a year traveling, I never worried about my two storage units. I always knew my stuff was safe and secure. When ever I was in the state I stopped to check on everything and the property was always locked and maintained and the staff was always available and so kind. BEST CUSTOMER SERVICE!! and bonus the rates were awesome."
November 23, 2015
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4.6 out of 5
"The only suggestion I have is that there be some way to contact someone in case of an emergency on weekends. I lost my keys on a Sunday afternoon while the movers were there to unload more things and I didn't know what to do. Fortunately the keys were found after about 30 minutes."
October 26, 2015
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2.8 out of 5
"I was extremely unhappy with the recent price increase. My 10x10 went from $99 to $112 a month. That is too much! if it wasn't such a chore to remove and transfer my storage, I would. A couple dollars is understandable, but not $13 a month. I know that other units went up a similar amount. I will warn people asking about storage of this unwarranted price hike at Uncle Bob's [Life Storage]. Everything else is fine."
October 17, 2015
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5.0 out of 5
"I really was so pleased with your storage facility. I would use it again and would most definitely recommend it to others!"
September 23, 2015
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5.0 out of 5
"Valarie and her staff are a huge asset to uncle bobs they are always egar to help out and always have a solution for a problem. Thanks yall!"
August 28, 2015
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- Callie from Round Rock, TX
5.0 out of 5
"I am use to associates not caring how anything is needed. This was a refreshing experience.
Thank you."
August 28, 2015
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- Robert from Georgetown, TX
4.7 out of 5
"People working there were nicer than I have met at other storage places."
July 28, 2015
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5.0 out of 5
"The manager and the young lady who helped me had the greatest customer service I've ever encountered. She was very professional but personable too. Made you feel welcome! Great crew there. "
July 28, 2015
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- Keisha from Pflugerville, TX
4.8 out of 5
"Thank you for providing protection and great care for our valuable items for over 1 year. Really appreciate it! I would definitely use your services again in the future. "
July 23, 2015
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4.6 out of 5
"Clean and well secured place to storage my items. Nice location easy access."
June 28, 2015
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- Sabrina from Georgetown, TX
5.0 out of 5
"way better then uhaul. no suprise charges which made no sense to me, glad i found you guys, not to mention your truck rental. convience is a plus with you guys! thanks!!"
June 26, 2015
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- Evettra from Round Rock, TX
5.0 out of 5
"Everyone was so professional and respectful. THE MANAGER Valerie is the best and so helpful and always very polite, caring and professional."
June 04, 2015
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5.0 out of 5
"The two ladies that assisted me, went above & beyond for me, which made my experience the best I have ever had when renting a storage space!"
April 23, 2015
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- Thomas from Round Rock, TX
5.0 out of 5
"Excellent. Very helpful in communicating all of the rules of storage. "
March 27, 2015
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- Kenneth from Round Rock, TX
5.0 out of 5
"The customer service woman at the desk was fantastic--professional, warm, knowledgeable, explained the pricing and available discounts--a great experience, which is welcomed when you are new in town! Another feature that was VERY useful--the outlines on the floor of the front office showing the actual sizes of the various units. Great vision aid! Overall, this experience was a 10!!!
"
March 27, 2015
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5.0 out of 5
"Just about every time that I would call or come in, I was assisted by Valarie. She was always kind, professional, helpful and genuinely seems like she loves her job. She is an asset and always made me feel special! "
March 23, 2015
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- Alfonso from Round Rock, TX
5.0 out of 5
"Staff is always friendly and easy to wrk with. Facility is always clean and well lit. "
February 27, 2015
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- Crystal from Round Rock, TX
5.0 out of 5
"The over all experiance was better than I thought it was going to be. Everything was perfect. I was very happy that it stressfree. I also delt with another BOBS storage to get the free truck. The woman there was also very nice and that experiance there was perfect as well. "
February 25, 2015
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- Elizabeth from Round Rock, TX
5.0 out of 5
"The manager was very nice and helpful and the property is obviously well maintained. "
February 25, 2015
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- Jacob from Round Rock, TX
5.0 out of 5
"The employees were very friendly, in addition to being helpful with the storage process. "
January 28, 2015
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5.0 out of 5
"Very clean storage facility. Everything I need. Very professional and courteous staff."
January 27, 2015
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- Cynthia from Round Rock, TX
5.0 out of 5
"There were two very friendly ladies in the office who took their time to answer all my questions as I have never rented a storage unit before. They were patient and very accommodating!"
January 26, 2015
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4.0 out of 5
"I feel the rent is too high for the small area I rent plus the insurace."
November 18, 2014
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- Stacy from Round Rock, TX
5.0 out of 5
"The office manager was highly professional. He was remarkably sociable, knowledgable, efficient, and winning. He could be an asset to any business Ya'll are lucky to have him. In addition, the facilities are properly maintained and the prices are competitive-- there's nothing I regret about working with Uncle Bob's for my storage needs. Thanks for everything."
October 27, 2014
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- Michael from Cedar Park, TX
4.3 out of 5
"It was an easy and pleasant experience when I visited to set up my storage."
October 27, 2014
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- Louvenia from Round Rock, TX
3.9 out of 5
"Generally, it's very expensive. There are no discounts for patrons who rent multiple spaces. It should be taken into consideration."
October 03, 2014
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- Theresa from Round Rock, TX
5.0 out of 5
"Very polite, fast and thorough.
Excellent customer service both on the phone and in person. "
September 25, 2014
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- Christina from Pflugerville, TX
4.7 out of 5
"The bathroom was out of order at the time I rented the space."
September 25, 2014
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5.0 out of 5
"Associate was pleasant but matter of fact. Friendly and efficient ."
August 27, 2014
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- Marchelle Sheil from Round Rock, TX
5.0 out of 5
"As stated before, Uncle Bob's Storage Company has figure out how to best serve they're customers. Each time I walk in to pay my storage fee, I'm always greeted w/a smile and helped immediately. On 8-23-14 I rented my 2nd storage unit, because I'm always assisted quickly. The facility is clean & free of clutter. The prices are completive, no hidden fees. Just all around great company."
August 25, 2014
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- Helen from Round Rock, TX
5.0 out of 5
"Great professional and respectful persons I have dealt with."
August 17, 2014
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5.0 out of 5
"Everyone is always helpful and eager to help with any issues. We have not had any problems."
June 27, 2014
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- Michael from Round Rock, TX
5.0 out of 5
"Your website was easy to follow. You customer service reps are super friendly on the phone and in person. The entire process is easy. We love that you offered a free truck rental. That process was also smooth. I stopped by your AW grimes office and Dylan was there. He was super sweet and helpful. He gave me great advice on which boxes to purchase and offered to help me carry the boxes to my car. I was very impressed."
June 17, 2014
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- Doris from Round Rock, TX
4.6 out of 5
"The associate was very nice. I received excellent customer service. And, I was able to rent a space. Thank you."
June 01, 2014
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5.0 out of 5
"Fast, friendly service. Easy to navigate website and great prices."
May 29, 2014
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3.3 out of 5
"There was a puddle of water in the storage unit that some how got in there because of the rain, i only had help moving today and they needed to leave quick, i didnt hAve much time to report it but i will tomorrow"
May 28, 2014
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- Valerie from Round Rock, TX
3.8 out of 5
"Thanks for the service. I would love to use you again in the near future.
Thansk again"
April 24, 2014
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- Maria from Round Rock, TX
4.5 out of 5
"the property changed managements and we were only with Uncle Bob's for about 2 months, the rest of the time was with the prior owner. Aside from the initial transition period where we felt no one was in the office and had to leave messages, the service was good. Wish we had been with Uncle Bob's longer to provide a truer evaluation. Thank you."
April 23, 2014
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5.0 out of 5
"great service and the staff was very professional. enjoyed meeting the staff."
March 26, 2014
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5.0 out of 5
"my overall experience was excellent. What I like most of the associates. Everyone that I met was super friendly and gave you all the attention."
March 23, 2014
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- Diane from Round Rock, TX
4.2 out of 5
"Nice and neat place, just wish you had more bathrooms near the storage rooms and not just at the office."
March 17, 2014
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5.0 out of 5
"All questions answered professionally and price was excellent as well."
March 03, 2014
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5.0 out of 5
"Jeff made the process easy and did a great job of explaining the terms of the lease. I have been vary happy with my rental unit so far. "
March 02, 2014
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- Lorie from Round Rock, TX
4.8 out of 5
"Kudos to the office staff !! Nice to see the office open when it should be and everyone I've met under the new management is very nice and welcoming !"
February 19, 2014
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