Customer Reviews - Life Storage #169, Rumford
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We at Life Storage want to maintain the best storage facilities in Rumford, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Rumford (#169)
4.86 out of 5
based on 39 of our most recent Reviews
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5.0 out of 5
"any questions I had was always answered with a smile. I was only supposed use the storage for a year and I stayed for almost three so that says I was very satisified."
April 24, 2019
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- Travis from Pawtucket, RI
5.0 out of 5
"Best storage experience I've ever had from start to finish. Polite, knowledgeable, and courteous for every interaction. I will highly recommend Life Storage Pawtucket to all my business associates. "
March 26, 2018
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- Dianne from Pawtucket, RI
5.0 out of 5
"Everyone was very pleasant and always so helpful. Thank You Very Much "
September 24, 2017
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- Marian from East Providence, RI
4.4 out of 5
"My only complaint is that the indoor hall light motion detector goes off too soon. If I'm there for an hour or so I have to keep going out to turn it back on."
July 29, 2017
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- Thomas from Pawtucket, RI
5.0 out of 5
"Been using seasonal storage here for many years. Tried a competitor...once...and came back. Staff is always excellent! no complaints, whatsoever. When I needed to change units, they were very accomodating. "
April 26, 2017
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- Amanda from Pawtucket, RI
4.7 out of 5
"rented many times here.
should be a better discount program for repeat customers. there were cheaper storages closer to my home, but I trust my things at this location. a better discount would have been great. the new van is awesome, but i wish I knew it was a van upon making my reservations, because I might have rented a small uhaul instead. I did one trip with the van, and 5 trips in my car. could have saved myself gas/time.
overall, great experience. the employees and manager are so friendly!"
April 20, 2017
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- Rebecca from Pawtucket, RI
4.8 out of 5
"In addition to taking the time to explain to both me and my partner how to open and close the unit, they checked the next morning that I did it right and called me to let me know I needed to fix it. I never felt belittled, just supported through the process. It made me feel secure and confident my stuff was in a high quality facility."
March 20, 2017
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- Jordan from Milwaukee, WI
4.7 out of 5
"Uncle Bob's/Life Storage was very attentive to my needs and have always left me satisfied using their service, which I have been doing every year for the past four years. The company has left me truly impressed. "
March 06, 2017
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5.0 out of 5
"You reached all the expectations with giving respect and helped with everything I needed "
November 28, 2016
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4.5 out of 5
"The young lady that I always see at the desk is extremely helpful and always nice. She actually remembers me by name when I go to the office. That is very rare these days. She is definitely an asset to the company."
June 27, 2016
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5.0 out of 5
"Amada was awesome she should get a promotion. She is always available and provided the answers I need."
February 24, 2016
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- Nuno from East Providence, RI
4.8 out of 5
"I've used the storage facility twice for about six months at a time and they are great. the prices were the best around and the staff are awesome. I will always use them when I need to store anything and will continue to recommend them"
December 31, 2015
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- Maureen from Pawtucket, RI
4.4 out of 5
"I have stored there before. I came back there because I was satisfied with the service and it is still great!"
October 28, 2015
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5.0 out of 5
"Everything was explained to me in detail and the staff was pleasant and respectful."
August 27, 2015
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4.8 out of 5
"..Amanda was very pleasant and helpful and answered all my questions."
August 27, 2015
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4.5 out of 5
"My only criticism is that snow has blown into my storage space despite being locked closed."
July 24, 2015
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4.8 out of 5
"Great place... Would rent again from you if needed... Thanks"
July 23, 2015
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- Edward from Pawtucket, RI
5.0 out of 5
"Amanda and the associates at Uncle Bob's [Life Storage] went above and beyond my expectations. "
June 30, 2015
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- Calvin from Pawtucket, RI
5.0 out of 5
"i NEVER HAD A PROBLEM WITH MY STORAGE AREA. ALWAYS READILY ACCESSIBLE WINTER OR OTHERWISE. "
May 23, 2015
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- Thomas from Pawtucket, RI
5.0 out of 5
"I rent a space there every year for storage of my motorcycle. The staff is always great, and I'm confident that the bike will be secure during the time it is in storage. "
April 23, 2015
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- Sandra from North Attleboro, MA
5.0 out of 5
"Everything was excellent. I would suggest a sign for new customers to "Honk" for service."
April 18, 2015
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5.0 out of 5
"When I shopping for a self-storage place, some business did not even return my calls. It was a very nice surprise when I called U.Bob's store and received professional response. Ms. Amanda was extremely knowledgeable, helpful, patient, and reassuring in every aspect. Cannot express how thankful I am to her."
December 18, 2014
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4.9 out of 5
"Gary was exceptionally helpful with us chosing a
Storage size for our stuff. Undivided attention"
November 26, 2014
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- Michael from Cumberland, RI
5.0 out of 5
"your web site and online billing is very user friendly!"
October 23, 2014
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4.3 out of 5
"Close to 4 years my belongings sat in storage and everything came out in the same condition it went in. Storage space remained dry and clean. I would recommend you guys to anyone asking."
September 23, 2014
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- Chelsey from Barrington, RI
5.0 out of 5
"This is just a wonderful facility. The employees and manager are very nice, professional and a pleasure to work with. This is my second time storing at this location and each time has been an easy, smooth, informative transaction."
September 06, 2014
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5.0 out of 5
"Checking in was an easy and pleasant experience. The manager on staff was very helpful."
August 20, 2014
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- Martha from Mattapoisett, MA
5.0 out of 5
"the staff was particularly helpful to me in arranging for my space as I was doing this from the west coast. They were very accommodating with faxing paperwork back and forth and making sure I got the most appropriate space for my needs. I was very impressed and grateful."
July 28, 2014
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- Christine from Pawtucket, RI
5.0 out of 5
"Even though I came after my reservation expired they were more than accommodating. Everything was explained to me thoroughly and respectfully. "
May 31, 2014
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5.0 out of 5
"The staff member who was there when I rented the space could not have been nicer or more helpful."
April 25, 2014
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5.0 out of 5
"There needs to be somewhere safe and warm for customers to wait when associates are out of the office helping others. On one visit, the office was locked and there was an elderly woman waiting outside in the freezing cold. She had walked to the office and did not have transportation. There was no indication when someone would return to the office, so I had her wait in my car to keep warm. Please consider this situation and make appropriate arrangements for customers who are in need. Thank you."
April 23, 2014
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- Trisha from North Providence, RI
5.0 out of 5
"My mother used this location for her own storage while I was young and now I am using it. Both times the workers have been nice and the property is well maintained. A very nice place."
March 23, 2014
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- Stephanie from Rumford, RI
5.0 out of 5
"Everyone was polite and knowledgeable . Nd the unit was easily accessible "
March 18, 2014
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4.8 out of 5
"Amanda & Jamie treated me fairly, firmly & with respect. Very professional!!"
March 02, 2014
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5.0 out of 5
"Amanda is just the best! She is always pleasant and very professional. She is truly an important asset to your organization. I could not be happier with my experience.Thank you!"
February 26, 2014
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- Christine from Pawtucket, RI
5.0 out of 5
"This is my 3rd time renting a storage unit from Uncle Bob's [Life Storage]. I tell my friends and family about this place so a family members also rents from you now."
February 26, 2014
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4.2 out of 5
"Security: Thinking that code entry should be required at exit, as it is at entry, rather than the automatic detection upon exiting that is currently in place. "
February 26, 2014
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5.0 out of 5
"Glad I am using your storage center for my RV. thanks"
February 03, 2014
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- Christine from Pawtucket, RI
5.0 out of 5
"This was the 2nd time I had used Uncle Bob's [Life Storage]. If I need it again I will go theere again.
Thanks
Christine Carroll"
January 24, 2014
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