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191 Salem Church RoadMechanicsburg, PA 170509.9 Miles Away
Customer Reviews - Life Storage #156, Harrisburg
We at Life Storage want to maintain the best storage facilities in Harrisburg, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"I had to transfer my storage unit to another unit because I had downsized. The store manager Tracey Klein was so very helpful. She was knowledgeable and efficient, and made the process quick and easy. Thank you Life Storage for employees like Tracy who cares and empathize with the customer."
"The only reason why I am giving it 2 stars is because the staff is very friendly there. However when I moved my stuff into that spot earlier this year I was told that the rent would go up every year. Next thing you k ow my rent went up from 120 a month to 135 a month in just a few months. When I asked about that I was told that in the contract it states that if they send us a letter 30 days before hand they are allowed to raise our rent. I was also told that as long as we have our stuff out before the next billing date they will not charge us again. So before the next billing date, my stuff was out of there and it was a nice and easy process to stop the services."
"We went to rent a storage unit couldn’t even find that office because of the construction then we had to talk to someone on the phone wait for somebody to come outside somewhere in the construction area to let us in to the storage unit"
"This Storage Facility has no consideration for their customers!!! Because they have month to month lease agreement, they RAISE the storage unit fee at will. This is very inconsiderate for families that are financially struggling to meet a payment that should be guaranteed for at least a year."
"This is an update to a prior review. I definitely would not recommend this business. I vacated my space two weeks prior to the next due date, and I was told by the part time worker that I would be receiving a refund for the two weeks and that a refund would show up within six weeks after vacating. The six weeks passed and I called and spoke to the manager, Tracy. She informed me there would be no refund, and that a refund can be claimed only within five days of the billing due date. In other words, don't expect any refund after five days of paying on your due date. She told me the gentleman had told others of refunds, but they never received theirs either. She never trained or told her assistant of the policy, but let him continue telling tenants wrong information about vacating. He has since been fired. I WOULD NOT RECOMMEND THIS BUSINESS. I could not locate a definitive policy in their contract."
"Tracey is exceptional and runs an excellent facility. Very clean and well managed! One of THE best storage facilities that I have ever used. If you are in the Harrisburg area and are in need of storage, you MUST check out this location! I would give them 10 stars if I could!!"
"Such a great storage unit! Very clean, trustworthy and organized. I never worried about my belongings being there. The manager Tracey is always so kind and works hard at keeping the complex clean. One of the best priced units I found in the harrisburg area as well."
"Life storage is one of the best storage places in Harrisburg! I like that I have 24-hour access to the storage facility. It is clean it is well lit and it is very secure! And the people that work there are very helpful, courteous, and just downright nice! I would recommend life stores to anyone looking for a storage shed why, because not only is it one of the cleanest places I've ever seen, but it is very inexpensive as well!"
"I started a new job 2 months ago which requires the use of a storage bin and Life Storage was it. Not knowing what to expect, I soon figured out this facility was a great fit! Tracey was and is still awesome to work with! I really encourage anyone to use these storage units!"
"I love Life Storage! Every time I go there I see someone on their golf cart driving around watching the place making sure everything is safe and secure! I feel that I have chosen the best storage place ever! This place is clean, secure, very inexpensive, and the people that work here are very kind and courteous and helpful! I would recommend Life Storage to anyone!"
"Friendly staff, clean unit. Be advised that the van rental is way to expensive and not worth it. You can rent a Uhaul or anything else for so much less. If my company wouldn't have been paying for it, I never would have rented it."
"I've been renting a unit at the Harrisburg location and Tracy Klein usually waits on me. She is always responsive, attentive to our needs and just gives me a super great feeling that i know i'll be taken care of. Recently i locked myself out of my unit (dummy that i am) and she helped me get back in within minutes. I'd give her a "10" on a 10-point scale no doubt. Jim Lee, Susquehanna Polling and Research, Inc."
"Dan signed us up for our space and was super kind and helpful. When we needed a reminder since COVID-19 has turned our world upside down Dan called us to first check on our well-being and make sure that we were okay, then he offered a friendly reminder to us. Dan is always a breath of fresh air. He make something a stressful as moving and having storage a pleasant experience."
"I rented my unit before life storage took over. The change was seamless. I have had the unit for 4 years. Any time I speak to any employee they are courteous and extremely helpful. Thank you for your kindness and support."
"I really wnjoyed being able to obtain rental rate and PROMOS right over the phone with a live PERSON like Mr. DAN.
In this day and age IVR HAVE TAKEN OVER!! But not here, i was able to hold a spot and even received a reminder call from Mr. Dan to assure i was coming.
He was very thorough and the place was CLEAN and well lit.
I would refer anyone to come here for your storage needs."
"Overpriced. Poorly lit. Management conveniently "forgets" conversations with you. National customer service lies in response to concerns by stating "operations must be in touch within 24hrs" but the call never comes. To sound cliched, "I'd rate it a 0 if I could."
Rent space @ u-haul on Allentown Blvd. Cheaper & temperature-controlled."
"My tie downs got stuck and she came out the office to help me make sure my furniture was Secure
It was a positive experience every time I visited the property my children even enjoyed going she was very nice to them and allowed them to use the restroom"
"Dan, the assistant manager, was such a great help. This was my first time renting a storage space, and he made the entire process so smooth and easy to understand. He was thorough, polite, willing to answer my questions, and did it all with a smile and great sense of humor. Thanks for making this such a nice and easy process, Dan!"
"Went there to get a storage unit for my dad, and Dan was incredibly helpful and friendly. He made the process easy and painless and he even made recommendations to resources to help my dad find an affordable apartment. I would certainly recommend this place to anyone, and that guy Dan really went above and beyond to help us out. Thanks Dan!"
"Safe, clean and well kept. I have used this facility several times all with no hassle. Staff has always been courteous and nice. I always use this facility because its close to me also I know my belongings are secure there. Again I've never had any problems there."
"Tracy and Dan have been wonderful to work with. I rented a large storage unit and now have downsized to a smaller unit. Great place, very helpful staff. I like to the location, easy to get in and out of."
"24/7 access is great! However, it is very dark and feels unsafe stopping alone after dark. Price is comparable to similar units in the area. The most disappointing part of renting here is that everything in the unit is covered in mouse poop and some items had to be thrown out due to damage."
"I am so %thankful for this place as they completely saved my family's sanity yesterday! I had a reservation with a different company who did not show up to let us in the building on a sunday, lucky this place was so accommodating to completely take the stress away. They were so sweet in my family's time of need and was able to a unit and check in within 5 minutes from my paniced phone call. Thank you all so much you saved our day!"
"The customer rep was friendly and knowledgeable.
The space had not been swept when we opened it. After completing the paperwork we reminded her that the space needed to be swept. She complied and swept it before we left.
My overall experience was positive."
"Howard was exceptional and provided customer service beyond all expectations! SUPER job!! Diane was great too!! Moving/storage usually involves great deals of stress by it's very nature. Your staff at this location put me totally at ease and actually made this a pleasant transition. THANK YOU!!"
"The customer service personnel are so courteous. I actually feel uplifted after I visit.
My only request is that there be a discounted month every so often or a discounted rate for long term customers. "
"Juwuan was very friendly, helpful, provided thorough information, and all around it has been a pleasant experience. The use of the moving truck was unexpected and helpful too, much better than trying to schedule something with Uhaul. "
"When I was being wait on there was another customer that came in and Dianne stop to take the other customer payment and then came back to continue waiting on me. I felt that she should have finish the first customer that she was serving. The storage was empty & clean but there was a few cobwebs with spider in them."
"Does each of your facilities spray for spiders?
My ONLY complaint is the spiders! The property Manager is awesomely professional! The only reason why I'm still renting the storage unit. Otherwise I'd been gone.
"The 1st space shown was missing the rubber seal on the bottom of the door. The second space needed swept and the associate indicated it would be swept and clean by the following day. She did indeed follow through and the space was clean!"
"I was very impressed this winter when I filled out an online survey to report a problem about accessing my unit and then receiving a timely callback to address the issue. Very nice customer service! "
"Uncle Bobs is the best self storage there is. I would definitely recommend others to come there. Mrs. Peg was extremely nice and polite and also very helpful. This is my second time with Uncle Bob's [Life Storage]. I love the experience."
"There should be some type of heating and light for night time, its very cold and we sometimes will afraid that temputure as cold as ot is might damage electranics like big t.v`s. I hope it cold be aranged some how. But we appreciate the services."
"I so appreciate the email forwarding my statement every month - it is a definite prompt for me that the payment is due. And I tend to make a habit of paying soon thereafter receipt of statement. I have a statement to send with payment as well as method of ID. Thanks"
The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #156, we offer great property security systems and clean, affordable storage units to rent for the residents of Progress, Paxtang, Lawnton, and other neighborhoods in Harrisburg, PA. Call us with questions, reserve online, or click here to compare other storage units in Harrisburg.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 24 Hour Access
Tuesday: 24 Hour Access
Wednesday: 24 Hour Access
Thursday: 24 Hour Access
Friday: 24 Hour Access
Saturday: 24 Hour Access
Sunday: 24 Hour Access
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental