We at Life Storage want to maintain the best storage facilities in Columbus, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Tonya was excellent and professional!!! She was fast but efficient and greeted us (my mother and I) with a jovial attitude! If you’re looking for a smooth process, come check my girl Tonya out! She’s amazing!"
"Excellent very personal service! We had a very personal family experience occurring and she took the time out of her extremely busy schedule to talk with us and give moral support. Hands down best customer service ever received!!!"
"Tonya at this location is awesome. She helps me anytime I need it. Is friendly and on top of it. Love the facility and I know its hard to find good help and she is definitely one that is hard to find for a business."
"I had a great experience with Tanya on Henderson Rd in Columbus, OH. She pointed out convenient features such as the fact that I could pay a different location for my monthly rental fee. She made the experience of selecting a unit and paying for it very easy."
•lights in units
•clean floor, walls, and ceiling
•slide lock doesn't stick
•bathroom out of order(Speedway around the corner)
•extreme caution when entering (not the facilities fault)
Even though there are a few Cons, I still rate with 5 stars because you really do get what you pay for and I have no complaints with cost, there's a Speedway right around the corner if you have to use the restroom, and the entrance isn't really the facilities fault."
"The staff and the manager were very professional and straight up front. This was from making the reservation of the unit through all the way to the vacating of the unit.
They have a pretty straight forward process, and I appreciate their support and assistance.
Will work with them again if my needs for additional storage space comes up."
"Tonya the store manager was just too kind!!!! She helped so much and showed us around with a smile on her face!!!! Helped us make our decision! Gave us helpful tips !! Thank you so much and if we ever have to check out this will def be place we return too!!! Ohhhh gotta mention too, she has the front desk decked out with inspirational and motivational sayings which just MADE MY DAY!! Thanks again and have a great day TONYA!"
"Tonya is an unstoppable force of positivity and made my trip to this storage facility a totally different experience than I was expecting. She will definitely be able to get you the right space for your storage needs and brighten you day while doing so."
"Absolutely awesome storage location. Needed last minute storage for a vehicle and Tonya was more than accommodating. If you have any storage needs in this area I highly recommend connecting with life storage. Customer oriented and clean!!"
"Tonya was extremely kind and helpful in helping us get a storage unit. We were in a bind and needed a storage unit at the last minute. She explained everything that was required and was patient with us as we asked questions. I would recommend this location because Tonya's attention to customer service is second-to-none!"
"This business advertises themselves as being secure and under video surveillance. Please be warned as our climate controlled storage unit has been robbed twice within a year. This most recent time no one from Life Storage even called us, despite knowing our unit was entered. The only way we knew we were robbed (again) was because my husband just happened to stop by for something. They (Life Storage) had put the door back on track so it looked fine. Upon entering my husband found containers in the unit had been opened and items were missing. The thief would have to have the code for the outside gate to enter the property. From that point on he / she can enter any building as they are not locked. Once inside the building it is very easy to slip the lock and open any door with a screwdriver. They are not secure. And the video surveillance only covers outside and is not worth anything. You get a grainy picture of a person with no way to recognize them. That, coupled with the fact that they don’t even care enough to call you when our are robbed is more than enough reason to not use this facility. We will be out of here as soon as possible. Oh, and the first time we were robbed we lost over $8,000 worth of tools. Life Storage was of no help."
"This business advertises themselves as being secure and under video surveillance. Please be warned as our climate controlled storage unit has been robbed twice within a year. This most recent time no one from Life Storage even called us, despite knowing our unit was entered. The only way we knew we were robbed (again) was because my husband just happened to stop by for something. They (Life Storage) had put the door back on track so it looked fine. Upon entering my husband found containers in the unit had been opened and items were missing. The thief would have to have the code for the outside gate to enter the property. From that point on he / she can enter any building as they are not locked. Once inside the building it is very easy to slip the lock and open any door with a screwdriver. They are not secure. And the video surveillance only covers outside and is not worth anything. You get a grainy picture of a person with no way to recognize them. That, coupled with the fact that they don't even care enough to call you when our are robbed is more than enough reason to not use this facility. We will be out of here as soon as possible. Do not use this business."
"I love the manager at this place. She is very helpful. I once lost my lock while in my storage unit and it was easily replaced. As a probate attorney I make frequent use of this location. Ohiolaw dat net."
"Tonya was very helpful and friendly. I never thought I would enjoy the process of obtaining a storage unit but she made the entire process easy and made sure we got the unit we needed. I would highly recommend this location for anyone looking for a storage unit in Columbus."
"Customer service is amazing here! I needed a storage unit while I was deployed and they took care of me for whatever I needed while overseas and back hime moving out. I loved working with you all, sad to go!"
"I originally spoke to Patrick M who I didn’t realize was an internet sales rep. After quoting me I told him I wouldn’t make until the next day. He immediately told me to refer to an email he is sending me and that I would receive 15% off. Then, the manager of the Dublin store Theresa greeted me at the Henderson location. After informing her of Patrick’s off she treated me as if I was making it up and I showed her the email and never acknowledged that the issue and made me feel like I was just lying. Next....... she said she found an offer for 50% off of the first month for a 10x10 unit. I told her I had to run and I would be back in a little bit. She told me as long as I come back today I’ll receive the offer. When I came back she said the offer disappeared. THEEEEEN... she said I’ll have to pay a full first month then she could apply a credit to my second month on Monday when the area manager is back to work. After walking outside to make a cal I came back and told her if I could have the credit offer in writing I would go ahead and rent the unit for the next couple of months. GUESS WHAT! I was then told she can’t put anything in writing or gaurantee the offer but she promises to ASK the manager for the credit...... worst service experience I’ve ever had. Wasted an hour and a half of my time. If anybody from corporate or upper manager replies I’d be happy to discuss the poor service your team provided. Btw this is my first EVER. Review on the internet. That’s how poor the service was."
"I’ve been here for 2 years and it’s been smooth sailing and honestly better prices than most of what’s around... It’s adjacent to several major intersections or residential areas; highways. Open 24 hours and of course gated and cameras etc. the manager Tonya is friendly and patient, we aren’t the easiest clients! I use my space for work tools."
"My storage unit was broken into twice within one month. Manager will not even discount rate for that month. Now having to file my own police report because their insurance company is horrible to work with. Never using again! I would give 0 stars if I could!"
"This places is great it's clean the staff is super nice.
Tonya was a delight..!!! Super knowledgable and eager to make moving stress free for us. They set the bar for Columbus storage with pricing, and service. Our 1st month was free and they offer 24 hr access.
What more can you ask for. Very happy customers..!!!"
"Tanya the manager is wonderful. She reserved 2 units for me as we were moving in from out of state. It was in the beginning of the Covid pandemic and things were very confusing at that time. She was so kind and even called to assure we were safe on our trip. Life Storage is lucky to have her managing
this location. She continues to provide excellent customer service. Thank you Tanya! Keep up the great work!"
"The storage units are really large and I appreciated being able to have mine in a climate controlled unit. The leasing office is super helpful and will work with you a lot. They were repaving the entrance and I wanted to get some things fromy unit and the office called me to let me know they were finished so I didn't have to keep driving by to find out on my own. I would definitely rent with them again."
"I have no problem with the local management of this facility -Tonya has always been gracious and helpful when she's there. LifeStorage policies and how they deal with you once you're a customer (and they have their hooks in you) is a whole different game. As examples, they reserve the right to bump your monthly rate UP and justify it by claiming "seasonal demand" as quickly as 6 month's into your rental. If you inquire about a second unit, you're given a HIGHER monthly rate, you're charged a SECOND processing/administrative fee and the cost of ANOTHER lock.
So plan on adding another $45 to your first rental month of the second unit - no breaks here! If you're 4 or more days late in your monthly payment they'll slap you with a $20 late fee too. Just BEWARE prospective renters...LifeStorage is all about GETTING PAID (no matter what's going on in the world these days - pandemic and unemployment not withstanding). They don't give a damn about anything other than parting you from your money and don't feel a twinge of guilt at taking you any way they can. NEXT!!!"
"Have used them twice. It’s been easy. They’re professional and friendly. The office keep reasonable hours to help with questions etc. and you can access your unit at any time. I closed a unit today in less than 3 minutes. I removed my lock and the friendly worker said she would take care of the rest."
"I chose Life Storage because of how close it was to my home and I'm glad that I did. Tonya was very helpful, kind, and welcoming. She was excellent at helping me determine sizing and was patient with questions. I would highly recommend working with her and Life Storage"
"Tonya the manager is just the most wonderful person! She keeps the place spotless. We were moving in from out of State and she made sure that we had storage units reserved for us. She even called us to make sure we were doing alright on our trip up from Florida. She assisted in getting us moved into a smaller space after we moved into our home. I truly appreciate all the help she has provided to us she is a true professional. If you are in need of renting a storage space I highly recommend Life Storage on Henderson. Thank you for everything Tonya!"
"Going around to look at the different storage locations, so when I am ready to place my things into storage in the next 6 months or so I will know where to go. Life storage in Henderson rd is very clean and well kept so I know when Im ready to place my belongings into storage I will most definitely come here and recommend this location to all my friends and family who are looking to store."
"This is a great place to store your things! Tonya Smith was excellent at giving details and helping me throughout the whole process. She made sure, I knew the correct size, the correct cost, and correct way to go about things. Much Respect!"
"I got everything that I needed and more, the fact that the unit was available to me whenever I wanted at affordable prices was the best thing ever. Zac just sealed the deal... awesome customer service =
"Was lied to and passed around after requesting that a late fee be removed due to my only means of banking being used fraudulently. My card has been in transit for 14 full days and after reaching out to card company to find out what's going on they said they would expiledite my card for free but would arrive 1 day after the late fee would be added. After requesting that the late fee be romoved I was called by 3 different people telling me that they would not waive the late fee and I am barred from renting storage space as of the ebd of the month."
"I got a flat tire on Henderson Rd and pulled off into their parking lot. The staff came out and checked in me and Zach went out of his way to help try and get my donut on. They were all super friendly and if I had need of a storage unit theyd be my first choice!"
"Bree and Deb were super helpful with some account issues we had and helped us get them resolved. the only reason they lost a star, is because calling can sometimes take a while to get through to an actual person. but over all, good staff, nice place to store items."
"As a delivery driver who interacts with employees from hundreds of different businesses across central Ohio, I can tell you the workers at this establishment are top notch. The manager David is especially helpful. They are friendly with excellent customer service and I'd definitely do business with them ."
"Deb at the front desk was very helpful and friendly, the storage place is secure and clean. You get a little welcome package inside the actual unit with lock and instructions. Overall happy with my experience."
"I got a confirmation email that my storage unit was ready today but when I show up with my rented uhaul packed full of furniture, my storage unit was locked. Don't even try bother calling the 24 help number, they won't pick up."
"I can't say enough good things about this storage place. From day one, David, the manager, was so nice and helpful. Many times since then, an incredible lady named Deb has helped me. Always with a smile and it's weird, but they are both so friendly, I feel like I've known them for years and have only been there 3.5 years. I can't recommend this place enough because when the people you deal with care so much they feel like family, you know you can feel comfortable leaving your things there. So thank you Deb and David!"
"I have had a great experience working with all the staff. Dave and Deb have been very helpful to make storage and payments smooth. The facility is secure and clean and dry. I have found it useful to utilize this space."
"Dana was absolutely amazing! If I could leave more than five stars, I would! I have never rented a storage unit before and Dana was so helpful in explaining everything and making sure I was happy with the unit I was getting. She never tried to up-sell me on a unit bigger than what I needed and that lets me know that they are very honest and provide a great experience at Life Storage!
Dana went above and beyond by giving me her personal cell number so I could ask questions after office hours because she knew that I couldnt easily talk before 6 PM due to my job. She even responded to my texts at 11 PM when I had a question about how to enter the code to open the gate (and if you see this, Dana, sorry again for such a late text!).
Im not someone that typically leaves reviews, but Danas exceptional service and warm personality simply had to be recognized and acknowledged! A company is only as good as its people - so hang on to her, Life Storage! Thank you!!"
"Very friendly people, clean facility. Just wish the prices were more stable than crude oil futures. However, price fluctuation seems to be the norm in this business. I would recommend Life Storage to friends."
"This specific location has been super easy to work with. David has been incredibly responsive and friendly during the rental process, and informative on the termination process. The 24/7 access has been great, and every time that I've been there later into the evenings, it's always well-lit and comfortable. If I had to store again, would definitely use this place!"
"I can't rave enough about the people at the Henderson Rd. office. They helped me get through my difficult move from Maryland-answering my questions-some several times over-and worked to figure out sizes of storage units when the moving trucks were right outside. Most of all they were kind to me when my nerves were completely frazzled and I wasn't thinking well. I am physically disabled and was escaping an abusive husband by moving home to Ohio-I literally couldn't have done it without their help."
"I would like to compliment the lady who works in the office , I think her name is Deb. She is extremely nice always goes above and beyond my expectations! I'm always greeted by my name and that is a nice personal touch, it actually surprises me as I have only been in a few times. Give that nice lady a raise!"
"We rented 3 lockers and now reduced to two in part because one didn't really meet our needs. I would have liked to upgrade the one that didn't work into a better one but had to wait until
End of the month. David d and Deb are helpful
"Amazing service and always so friendly and helpful! I would definitely use uncle bobs storage again and recommend to others! Thank you all so much for making my storage/moving experience a positive one! "
"We looked at several self-storage facilities. Yours was the cleanest overall and the unit itself was the best we had seen. It's in a safe neighborhood and had the longest daily accessibility (24 hours/day). Staff were polite and clean (one other facility we visited had an office that smelled so strongly of cigarettes that we could hardly stand it--yours was clean and fresh)"
"I down sized my storage space when things I was storing for two of my children was removed. The office was helpful in finding me a unit that accommodated what I had left after they moved their stuff out. I am very pleased. "
"I provided a notice to my location prior to the end of June, even though no notice is needed. I explained that I needed until August 17th to vacate my unit. However, I was billed for the entire month of August, and was told at the location that I am not able to pay for a partial month. No prorations allowed. This is in conflict with the information shown below, given on the actual website. I met the requirement shown below but the local location did not allow me to pay for August 1 - 17 only.
...."Need a few extra days next month to vacate your space? No problem - let us know before the 1st of the month, and we'll prorate your rent (charging you only the days you need until you vacate your space)!
To be eligible for our daily rate, you must contact your Uncle Bob's store office prior to the 1st of the month you are leaving."
"I have been a customer for several years and today I gave my 30 day notification. I called my store and David answered. He has always been the most genuine, helpful professional person I have had the pleasure to deal with. I obtained the storage unit at the worst time of my life and this was the only way to save my personal belongings. He was so understanding and helpful at my time of need. I am relieved to finally be able to move everything out of storage however I am sad to leave such wonderful people. You have done an excellent job in employing the staff that you have at the Henderson Rd office in Columbus Ohio and I am forever grateful to you all, especially David. Thanks David I really appreciate you."
"I have been a customer here for both business and personal storage. The manager, Dave, is wonderful to work with and takes great pride in what he does. I would recommend this location to anyone. Thanks for providing a wonderful location!!"
"Dave and Deb were wonderful to work with. They answered fully all my questions and gave me lots of time. They helped my college student son process all that was needed AND when finished made sure he had his ride back to campus before they closed. They went above and beyond for us!!"
"Very friendly and great customer service!! My questions were all answered and I was given many options to choose from. Competitive pricing and very convenient to get to my space. Overall a great experience with Uncle Bob's [Life Storage]. David should be in my opinion, considered a very valued employee. It was refreshing to be treated with such kindness and friendly customer service."
"I didn't mark all the highest marks on the employees just because although they were proud of their units, it felt a little superior to me. It was not a welcoming, "so glad to have you as a customer", it was more of a 'we have this place that is better than anyone else's, so you should be glad we let you be here." I also felt like I was shown the least desirable units first until I rejected two or three and then I was led to one that was closer to the entrance and didn't have a river of water running in front of it."
"Nice facility and really nice people. They were very helpful, professional, and personable. When I told them that I was moving to Montana, we had a wonderful conversation about the West. Thanks again!"
"I never did this before but everything seemed in order and was explained to me the best he could have done. Kind of hard to compare to others but this place looked very neat and clean and I don't think anyone else could have done any better!! Rates seemed high at the start but after going through everything they were one of the lowest I've seen."
"My only real concern with Uncle Bob's is the pricing. As a retiree, I think it is a bit expensive. I think that about a lot of goods and services as well. The good news is the Uncle Bob's location I use is very neat, clean, friendly and inviting. A great facility because of the staff and grounds."
"The staff at the Henderson store were incredibly awesome... both Deb and David... they were fun to talk to and made my experience renting this unit Def will be a customer for Uncle Bobs Always and most def gona recommend them as well! thank You!!"
"I was very hesitant to rent a storage unit. I wanted a place I could feel safe going to (i.e. not dark and creepy), and somewhere that I felt confident that my things would be safe, dry and not damaged. I had a wonderful experience with Uncle Bob's and have recommended them to many people. It was a great experience! "
"David and his staff are the best! I have rented from many different storage facilities over the last 15 years, and this is by far the best. Customer Service is the best I have ever encountered. I appreciate the fact that they show interest in the satisfaction of their customers and take a a friendly/outgoing approach. "
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #688, we offer great property security systems and clean, affordable storage units to rent for the residents of Upper Arlington, Knolls, Clintonville, Crosswoods, and other neighborhoods in Columbus, OH. Call us with questions, reserve online, or click here to compare other storage units in Columbus.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 24 Hour Access
Tuesday: 24 Hour Access
Wednesday: 24 Hour Access
Thursday: 24 Hour Access
Friday: 24 Hour Access
Saturday: 24 Hour Access
Sunday: 24 Hour Access
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental