Customer Reviews - Life Storage #9, Westlake
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We at Life Storage want to maintain the best storage facilities in Westlake, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Westlake (#009)
4.83 out of 5
based on 52 of our most recent Reviews
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5.0 out of 5
"Unit # is under my son n laws name Tony but I actually pay the bill and have owned it for years and will continue to do so. You guys rock!"
April 24, 2019
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- Donald from Cleveland, OH
4.8 out of 5
"The guys in the office have gone above and beyond a few times for us in some unforeseen situations, it's greatly appreciated!"
November 26, 2018
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5.0 out of 5
"We utilized controled climate which was awesome...neat clean and the perfect temp for our valuables. surveillance and controlled access was top notch. stayed over a year and never once worried about our possessions -thank you!"
June 23, 2018
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- Maureen from Westlake, OH
5.0 out of 5
"Our time at your facility was excellent and the office personnel were always very friendly and helpful."
June 23, 2018
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- Karen from Bay Village, OH
5.0 out of 5
"As corny as it sounds, I’m pretty convinced I was his favorite customer. I was always made to felt that way, so it must be true. Right?"
May 24, 2018
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- Gloria from Bay Village, OH
5.0 out of 5
"Bob Moran and Jim Dudzinski are both very helpful and pleasant, patient and helpful. It's a pleasure to work with them."
May 19, 2018
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- Daniel from N. Olmsted, OH
5.0 out of 5
"Bob was the best for the 8+ years we were with him!"
April 23, 2018
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5.0 out of 5
"BOB WAS VERY COURTEOUS, KNOWLEDGEABLE AND PROFESSIONAL AND HELPFUL"
March 16, 2018
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- Michelle from Mukilteo, WA
5.0 out of 5
"Westlake has Amazing customer service.. Very friendly.."
January 19, 2018
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5.0 out of 5
"The location was perfect and I feel that my car is safe."
December 27, 2017
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- Catie from North Ridgeville, OH
4.9 out of 5
"The office folks were great to work with and were always willing to assist/help. The facility is the best storage unit we have ever used -- it was clean and well maintained. We will be recommending them to our friends and family."
November 27, 2017
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- Jackie from Cleveland, OH
5.0 out of 5
"The moving process can be very chaotic but storing my things with life storage until I could get into my new place was so easy, the facility was great. They definitely made the whole process much easier. "
October 24, 2017
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- Quinton from Westlake, OH
5.0 out of 5
"The process was extremely simple. Especially because we have used this location before for storing items between moves! The representative is very knowledgeable and can answer any question easily. We have comfort in knowing this is a quality storage location."
September 28, 2017
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- Patti from Rocky River, OH
5.0 out of 5
"I did not expect to have a moving van available to me. It made my move so much easier and cheaper. Which I greatly appreciate."
August 27, 2017
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- Joselyn from Cleveland, OH
5.0 out of 5
"Bob is the best I had two storage units for a few years here. They were always understanding and customer service was excellent. I will always go back if I need too. Thanks Bob! You always greeted me and when I would call you knew who I was (not just because of caller ID lol) but you were always attentive. You made me feel like my stuff was safe and secure because I has an outdoor spot and indoor spot. "
August 23, 2017
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5.0 out of 5
"I was helped quickly, and I was able to sign up for a unit immediately"
July 26, 2017
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- Barbara from N. Ridgeville, OH
5.0 out of 5
"The person who helped us was super nice and attentive"
July 26, 2017
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- Dennis from Rocky River, OH
5.0 out of 5
"Guys that worked there was great to deal with. I would even like to work there if a position was open. I'll be back if I ever need storage space again."
July 23, 2017
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3.6 out of 5
"I failed to secure my unit properly and was notified the next day and was able to secure it properly. Many thanks."
June 17, 2017
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5.0 out of 5
"You exceeded my expectations! You anticipated every question and with the use of your truck... I couldn't be happier. You ae a 10!!! Thank you for the good experience."
March 23, 2017
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5.0 out of 5
"I had a great experience with Life Storage and will definitely use them in the future if and when the need arises. Thank you!"
March 23, 2017
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- Lance from North olmsted, OH
5.0 out of 5
"Everything was easy and simple and well explained. My 2nd time renting there. Loved being able to use the moving truck. "
March 19, 2017
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- Noel from Bay Village, OH
4.9 out of 5
"Bob at your Westlake OH Detroit Rd store was great!
Super helpful and friendly.
Will miss the "Uncle Bob's [Life Storage]" name. "
January 23, 2017
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- Nadine from Rocky River, OH
5.0 out of 5
"The facility is so nice, clean and well kept. The staff have always been extremely helpful. Perfect experience and definitely exceeded my expectations in every way. Thank you!"
December 27, 2016
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5.0 out of 5
"Staff were extremely accommodating and very personable, resourceful and showed immense dedication!"
December 23, 2016
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- Suzanna from N Ridgeville, OH
5.0 out of 5
"Staff was very helpful and pleasant to deal with. Explained rules surrounding rental as well as when you are done with storage unit (notice, etc)"
November 29, 2016
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5.0 out of 5
"Climate controlled facility is spotless and wonderful. My ONLY minor complaint is that the exterior door is a little sticky to open. I think we have figured out the trick (push in, then pull) but other than that have no complaints!"
September 26, 2016
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5.0 out of 5
"The attendant drove to storage building and showed me the doors to use and explained things very clearly."
June 27, 2016
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4.6 out of 5
"Bob went over and beyond helping me at this very difficult time!"
June 23, 2016
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- Rebecca from Lakewood, OH
5.0 out of 5
"Went the extra mile to find us the best location and best deal"
May 05, 2016
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5.0 out of 5
"I have researched and rented from several different storage facilities throughout Northeast Ohio and you guys are by far the ABSOLUTE BEST!!!! AN IN ALL AREAS!!!! PRICE, FEES, CLEANLINESS, PERSONAL CONTACT, FACILITY SPACE AND SECURITY....I COULD GI ON AN ON...
YOU JUST ROCK!!!!"
January 29, 2016
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4.8 out of 5
"I was followed out of the driveway one day on one of my visits to my storage bin by an associate. He happened to notice that although I locked my lock, I neglected to slide the metal piece over and truly lock the bin. That really improve seed me and showed concern on "File Bob's" part."
November 23, 2015
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4.2 out of 5
"Your representative was helpful and provided alternative suggestions. I was pleased with our communications."
August 26, 2015
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5.0 out of 5
"I accidentally forgot to lock my unit & they caught it & called me to come lock it! Thank you!"
May 24, 2015
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4.4 out of 5
"It was clean and convenient. Associates were very helpful and friendly."
April 24, 2015
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5.0 out of 5
"Everything was really perfect. I would use again without hesitation."
March 27, 2015
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- Gloria from Cleveland, OH
5.0 out of 5
"This was second time I used this Uncle Bobs [Life Storage], I had first one for 1 year. I came back so that should tell you that this site is very good."
January 23, 2015
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4.7 out of 5
"The experience was very good, the property and the unit were clean and everything looked very professional. It was a very good experience. "
January 23, 2015
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5.0 out of 5
"The gentleman working there whos name is bob was excellent. He was very helpful
Thank you Bob and Uncle Bob [Life Storage] "
September 23, 2014
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3.7 out of 5
"Wanted a different space and location
neither were available so just fyi not a issue for this site"
July 26, 2014
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5.0 out of 5
"I am happy with the service and the location are convienent!"
May 31, 2014
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5.0 out of 5
"i have been on a wait list for a larger storage space and one is never avialable. please work on this. thank you"
April 24, 2014
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4.8 out of 5
"I visited Uncle Bob's [Life Storage] prior to renting a unit and was helped by Jim. He showed us available units to judge size and was very helpful. My husband & I returned to rent the unit when we needed it and Bob helped us. Both gentlemen were very professional and helpful."
April 24, 2014
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4.3 out of 5
"Only one item to mention is that I was disappointed to not get a refund for a half month unused time when I vacated the storage space. Was a customer from January 2013 through mid April 2014 and hoped for consideration. The manager did explain why I did not receive a refund, but I was still disappointed."
April 23, 2014
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- Quinton from Westlake, OH
3.6 out of 5
"The only issues I noticed was there were a few stink bugs in the storage unit. Some were on boxes, up in the beams. Also there was some what looked like white mold on the walls and did not seem to harm or cause damage to anything."
April 23, 2014
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4.6 out of 5
"They were very helpful because of the reason I had to be at the unit
"
April 19, 2014
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- Gloria from Bay Village, OH
5.0 out of 5
"Wish you had some humidity controlled units, however, the temperature control units seem to be taking care of humidity fairly well."
March 28, 2014
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5.0 out of 5
"Very knowledgeable and pleasant people to work with."
February 25, 2014
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4.9 out of 5
"Have been using Uncle Bob`s for many years and always treated courteously!"
February 25, 2014
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- Marta from Fairview Park, OH
5.0 out of 5
"No - I have complete satisfaction with your company and employees. Thank you!"
January 28, 2014
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5.0 out of 5
"The manager Bob is what makes THIS/my Uncle Bob's GREAT !"
November 26, 2013
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- Mark from Bay Village, OH
4.3 out of 5
"I enjoyed my experience using Uncle Bob's storage. I was treated well and due to my new place not opening up until the 1st of the month but was getting the moving truck on the 2nd (which our payment is due and/or belongings needing to be out by that date) I explained our situation and they were more than happy to work with us. Thank you "
November 25, 2013
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