Customer Reviews - Life Storage #116, Cleveland
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We at Life Storage want to maintain the best storage facilities in Cleveland, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Cleveland (#116)
4.87 out of 5
based on 62 of our most recent Reviews
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- Douglas from Westlake, OH
5.0 out of 5
"The ladies that were with you before the name change have always been friendly, courteous, helpful, knowlegeable and prompt with any answers to questions. You are lucky to have such long term employees!"
April 16, 2019
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- Crystal from Strongsville, OH
5.0 out of 5
"Your staff was especially kind and curtouesous. Tanya was always friendly and more than happy to accommodate all my needs. Will refer in the future."
January 24, 2019
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5.0 out of 5
"I did my research online and was pleasantly surprised how easy this rental was."
October 21, 2018
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- Donnetta from Cleveland, OH
5.0 out of 5
"I am most impressed about your employees, I can never remember their names, which I truly apologize, but it doesn't matter because they are always so friendly, as well as helpful. I was just telling my boyfriend the other day about the customer service at this company, which is absolutely amazing, especially now a days. It's like the art of customer service has been forever lost."
April 18, 2018
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- Susan from Middleburg Hts, OH
5.0 out of 5
"its a great storage facility and the people that were there (both ladies) were awesome ... no problems , very cool"
March 26, 2018
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- Zachary from Cleveland, OH
5.0 out of 5
"Office staff is very friendly, exceptional service- would come back if needed in future"
March 23, 2018
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5.0 out of 5
"it was a very nice experience even though it was a short stay..lol"
January 23, 2018
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- Suzanne from Brookpark, OH
5.0 out of 5
"Both Crystal and Tanya were great, they were always helpful and friendly. They both impressed me, every time I went into the office they knew me by name. You could definitely tell they both take pride in their jobs and do them very well. "
December 26, 2017
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- Timothy from Cleveland, OH
4.3 out of 5
"I wanted to commend your office staff especially Crystal at the Brookpark rd location in Cleveland, OH. I mostly dealt with her, and she was very helpful, and kind."
December 11, 2017
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5.0 out of 5
"I am very happy with the service I receive from Crysta and Tanya at your 130th facility. They are extremely friendly and helpful. Very impressed with the unit itself. Very clean and well maintained. Will definitely recommend y'all to others. "
November 28, 2017
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5.0 out of 5
"The girls in the office were very friendly and helpful!"
October 23, 2017
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- Annette from Put In Bay, OH
5.0 out of 5
"Chrystal is the reason I chose your facility over a competitor. Her genuine friendliness and professionalism gets 5 stars!!! "
September 26, 2017
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5.0 out of 5
"All of my needs were met in a prompt professional courteous manner. Very satisfied with my experience. Will return here the next time I need storage."
August 30, 2017
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5.0 out of 5
" Very happy with the service from the two ladies working on that location. Always very helpful and kind. Thanks for everything. "
August 24, 2017
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5.0 out of 5
"Made me feel comfortable with storing my items there, especially it being the first time I've ever done this."
July 28, 2017
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5.0 out of 5
"Crystal and Toni are very helpful and friendly
Always ready to help you
Always have a smile on there face
Very good staff"
July 20, 2017
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- Victoria from Middleburg Heights, OH
5.0 out of 5
"I really enjoyed the staff, they were very helful and made me fdel very wecome! I'm very satisfied and will recommend Life Storage, especially my location!! Thank you ladies for all your help. PS you do need to fix and upgrade your truck."
June 27, 2017
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5.0 out of 5
"Crystal is always very friendly and helpful.She is such a pleasure to deal with!!"
May 23, 2017
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- Crystal from Cleveland, OH
5.0 out of 5
"it would be nice if u offered some kind of deal for recurring customers ."
April 01, 2017
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5.0 out of 5
"Crystal & Tanya are awesome. Helpful kind and just wonderful people. Great experience overall. "
March 23, 2017
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5.0 out of 5
"The staff at the rental office did an outstanding job at helping us during a rough time in my life."
March 18, 2017
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- Danielle from Cleveland, OH
5.0 out of 5
"I was greeted as I enterend the facility, my information was accurate from my reservation, and I felt welcomed the whole time I was there."
February 16, 2017
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- Derwis from Cleveland, OH
5.0 out of 5
"Tanya did a great job in explaining the contract. She was courteous and prompt. Thank you."
January 26, 2017
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5.0 out of 5
"Both girls were awesome! Made things easy and were fun to work with! "
October 04, 2016
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- Elizabeth from Cleveland, OH
4.8 out of 5
"I didn't really have any expectations, but was pleasantly surprised by your associates knowledge and freindliness as well as the cleanliness of the storage facility. Although the price was very good when I first acquired the space, was a little dismayed at how much the unit had increased the following month."
June 27, 2016
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5.0 out of 5
"We were very happy with our storage at Uncle Bob's on West 130th and Brookpark and would use them again. We were always greeted with warmth and the facility was always tidy and clean as was our storage. Many thanks!"
April 26, 2016
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- Judith from Cleveland, OH
5.0 out of 5
"Employees are very helpful and informative. Great to deal with! Thank you."
April 25, 2016
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5.0 out of 5
"Crystal and Lonell were good at their jobs, I haven't had any problems with customer service. I've rented from the same location twice, and both occasions were hand in hand positive experiences."
April 09, 2016
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4.6 out of 5
"Rose helped a whole lot she was such a sweetheart kind and thoughtful she also said she was still learning because she was a new employee but I thought she did great !!!!!"
March 16, 2016
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4.9 out of 5
"I am so far pleased with the security at your property."
February 01, 2016
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5.0 out of 5
"Crystal was always super helpful during the time that I used your service. Highly recommend your facility to anyone in need of storage services."
February 01, 2016
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- Andrew from Parma Hts., OH
4.7 out of 5
"The associates are always courteous and helpful. They also are quick to introduce new sales promotions."
January 31, 2016
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- Charlotte from Garland, TX
5.0 out of 5
"The staff at the Cleveland location are wonderful! I live in Garland TX and had to remotely coordinate the rental of my unit. My brother was so impressed with the courteousness of your staff that he reserved a unit at the same location! :)"
January 25, 2016
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5.0 out of 5
"I found Crystal very helpful and very nice. I would do business with her anytime. "
January 09, 2016
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- Stephanie from Cleveland, OH
4.0 out of 5
"When I was terminating, it was the spur of a moment kind of move. I believe the policy should change as to refunding customers for time not used. I paid on the 24th day prior to the month owed as always I was ahead. When I found a place it was 2wks into the month paid for in full already and the policy didn't allow me to be pro rated for the rest of the month I didn't use. I was disappointed "
November 23, 2015
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- Jessica from Cleveland, OH
5.0 out of 5
"Honestly received some of the best customer service of my life when I started renting with Uncle Bob's [Life Storage]!"
September 24, 2015
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5.0 out of 5
"Was very friendly, answered all our questions and was very nice."
August 27, 2015
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- Christina from Cleveland, OH
5.0 out of 5
"You associates were very helpful and answered all my questions and concerns."
July 24, 2015
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4.8 out of 5
"longer hours access would be appreciated, or very early morning."
June 09, 2015
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5.0 out of 5
"Smoothest transaction, which started on line, I've experienced. not a problem anywhere, very professional, thank you."
May 26, 2015
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5.0 out of 5
"The staff is awesome!!! Very friendly and very helpful."
February 16, 2015
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- Linda from Newburg Hts., OH
5.0 out of 5
"crystal and bob at the w 130 and brookpark store were beyond in wonderful.
do not get rid of those 2.
"
November 23, 2014
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- Patricia from Cleveland, OH
5.0 out of 5
"I have been very happy the people in the office are great and very helpfull"
September 26, 2014
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4.8 out of 5
"Staff is always extremely professional, friendly, and helpful. Crystal goes above and beyond to help me with anything I need. "
August 31, 2014
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5.0 out of 5
"You have been wonderful to rent with. You have been very understanding as far as payments during our hard times with our business. Thank you very much for taking good care of our things :)"
August 28, 2014
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- Michael from Brooklyn, OH
4.6 out of 5
"I was looking for a place big enough to hold my stuff but not too big.
More importantly, I was looking for a place I could afford to rent.
Uncle Bob's [Life Storage] provided me with both of these, making me very happy."
July 26, 2014
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- Patricia from Cleveland, OH
5.0 out of 5
"The Manager was very nice and very helpful. He took his time to explain everything and answer all my questions"
July 25, 2014
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4.4 out of 5
"I always paid in person and the office people were friendly and knowledgeable. If I were to need storage again I may shop around for a better price. I didn't do that so I'm not sure if your prices were competitive Seemed a little overpriced to me Thank you "
July 23, 2014
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- Patricia from Cleveland, OH
4.4 out of 5
"Snow piled up, had to request entry, 24 hour notice"
July 22, 2014
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4.7 out of 5
"24 hour access would be a huge convenience for me. That is the only thing I dislike, not having access to my things at all times."
June 22, 2014
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5.0 out of 5
"Crystal was pleasant and thoughtful and knowledgeable and worked with me in a timely manner, thank you!"
March 25, 2014
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- Ashley from Cleveland, OH
4.4 out of 5
"My only complaint is the hours of access to the units. Eight oclock is eary to stop allowing people in. Its made my moving process slow since i only have a couple hours a day to get my stuff there. By the time i get out of school get my son, load my car get to the unit its almost closing time. Ten oclock would be a better time to end access"
March 19, 2014
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- Tamara from Cleveland, OH
4.9 out of 5
"I have always had a great experience with uncle bob's storage and would never go anywhere else."
February 26, 2014
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5.0 out of 5
"Have had to use these facilities several times in the past few years under extremely stressful circumstances. Crystal J. and Robert Buskirk went out of their way to accommodate the many needs I had. We have become friends and at least some burdens were lightened. Keep up the good work. (Please don't raise rates as I can't afford them now.)"
February 25, 2014
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- Amy from Independence, OH
5.0 out of 5
"I've used Uncle Bobs [Life Storage] multiple times and have always been thoroughly satisfied with my experience. "
February 25, 2014
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- Wilfred from Cleveland, OH
3.9 out of 5
"I have went into my storage unit a few times to retrieve some things, and found some sort of white stuff that had fallen from the roof of the unit. Not sure what it was exactly, but I'm guessing it had something to do with insulation. "
February 25, 2014
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- Arias Ikie from Parma, OH
4.6 out of 5
"I live down the street from the brookpark location in Ohio. It was the closest storage building that had indoor climate controlled storage. At the time that I rented the unit, I eas able to get a month for free, which was great. It was clean, affordable and accessible 7 days a week. I wouldn't hesitate to rent again from Uncle Bob's [Life Storage] whenever I'm moving bulk items."
January 23, 2014
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4.5 out of 5
"the only gripe i have is that i did not receive a refund for the remaining days of the month that i didn't use."
December 04, 2013
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5.0 out of 5
"Bob and Crystal were outstanding! I couldn't have been happier with my experience."
October 23, 2013
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5.0 out of 5
"Bob and Crystal couldn't have been any nicer or more helpful. After a few weeks, I ended up not needing the unit, but will definately be back in the event I ever do need one and will definately recommend others to use Uncle Bob's [Life Storage]."
October 23, 2013
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5.0 out of 5
"Currently, your on-line payment system does not allow saving payment information. As such, I have to pull out my credit card and manually type in the card numbers every month. Most on-line payment services allow you to save at least one preferred credit/debit card information to make monthly payments easier and faster."
October 20, 2013
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- Sandra from Cleveland, OH
4.8 out of 5
"If I ever need to have a storage facility i will definately check out the Uncle Bob's storage at w130th cleveland if i am still in the area. I was always greeted with a smile and concerns were answered when i needed them. "
August 24, 2013
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