A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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13820 Lorain AveCleveland, OH 4411115.1 Miles Away
Customer Reviews - Life Storage #117, Cleveland
We at Life Storage want to maintain the best storage facilities in Cleveland, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Sooo after receiving Horrid service from extra storage space,my cousin and I found our way to lifestorage. Amanda was a Hoot. We went from feeling upset to feeling better with all the upbeat jokes and laughter and she also makes a terrific saleswoman.I’d give six stars if I could."
"Buyer beware when it comes to buying a storage unit they are auctioning off. Manager messes with buyers, cancels auctions at the last minute right before closing and admits he knew it was going to be canceled over 24 hours before but waited because he doesn’t like buyers of auctions. It’s just a waste of time go bid on other facilities not LIFE STORAGE. If your buying a unit don’t expect to be treated with great customer service and I wouldn’t trust them. Area manager is a joke as well!"
"I have had the best and pleasurable experience with Mr Paul and Ms Amanda at this location and they both are very happy go lucky people and all the people that have used this storage space here has always spoken so highly I am greatly satisfied and honored to be able to share my review about the staff and storage facility I love thank you guys you rockstars"
"The 2 people that are working there are very understanding and compassionate. Any and all questions as well as your needs are addressed and handled in a timely professional manner. I would recommend this storage facility 2 others."
"Quick clean and convient. Paul & Amanda was very nice when it came to leaving my things in storage. All the other storage units I’ve used had roaches and things but not this one"
"At check-in Amanda and Paul (the guy who doesn't wear his nametag, lol just kidding) were incredibly helpful and amicable. Life Storage's rates are very reasonable and the experience has been positive overall. Thumbs up 👍🏼👍🏼👍🏼"
"Amanda beautiful inside and out. She has outstanding customer service.
I initially spoke with Paul he was very pleasant and courteous. They both were fun and humorous. I totally recommend this place has a clean, secure place to serve for your storage needs."
"It's not right you really needing a low-cost storage space I found it there adequate space and no price the people was very nice and informative very professional"
"the people who run this business are very nice and kind to the customer and help you to get your account set up with the quickness and send you on your happy way"
"I stumbled upon this place by accident and I'm soooo glad I did. Paul and Amanda were very helpful and they made my time there enjoyable. They are very personable and Paul really goes the extra mile for his customers. Amanda explained everything about my rental in great detail and I appreciate her for that. I recommend this storage facility especially this location to whomever is in search of storage."
"Paul, was extremely helpful and friendly from the time we moved in to when it was time to clear the unit. The location was clean and easy to navigate. If you need storage contact Paul at life storage!"
"Amanda was the best at helping me and I will truly refer somebody else to this establishment I appreciate everything you guys have done for me. Thanks alot"
"Everytime I coming to Uncle Bob's Storage Paul is always so nice very nice and pleasant to me he have always been very helpful thank you so much if I had a place of employment I will take him away from you."
"I have been using this location for over a decade. Whenever I need to use storage for a few months this is without a doubt my go to place. The staff here are warm welcoming, friendly, and helpful. Thanks guys!"
"I came to look at the various sizes of storage units at your 19200 Neff Road location and was assisted with Paul Gress and I just wanted to say that he provided excellent customer service. I was very impressed with his great attitude and even checked to see what U had reserved online would meet my needs. He actually looked at the reservation and knew my fiancé name that was noted on the order. Mary online was also excellent. They both are great listeners. Thanks so much!"
"Paul was a big help to me by this being my first time renting a storage space, he took the time to show me the unit before I bought it and explained everything in detail, he made my experience a pleasant one and Amanda was also great when I reserved the unit online she called to give me details that wasn’t on the website."
"Paul was great. I was having a not so great day, he made it better and put a smile on my face. He explained the process and my rental very clearly. I appreciate the service. Thank you again Paul."
"I would recommend anyone to get storage space at life storage first of all the prices are reasonable and sometimes they have deals, Amanda the manager was very polite and helpful she made sure I was satisfied with the unit."
"Life Storage has a nice facility in comparison to other storage conpanies in the area. It is well lit inside of the building and the elevator is large and easy to use. I would definitely use them again in the future if needed."
"I highly recommend Life Storage! I've been coming to the Neff Rd. Location for years. Their customer service is amazing and they treat you like family. I absolutely love Paul he is Great! If you ever need a storage space please go to the Neff Rd. Location, you will not regret it!"
"I appreciate doing business with Paul gress at the Neff road division of Life storage. This is my second time dealing with Life storage mainly due to Paul and his sarcasm , he's really good guy ! He is really beneficial to my needs and keep me informed and update it on information ! Thanks a lot ....👍👍👍"
"I've rented from this place many times Paul is comical good natured and professional I would recommend this place for storage without reservations! I"
"This is the third time I've stores my belongings at Life Storage & I will keep coming back. Paul is so funny & makes talking to him easy. The units are clean & it's easy to start/end storing there. If need be, I'll be back"
"It was a easy, fast and pleasant experience.
The gentleman that took care of me Makahai (probably spelled it wrong) was very informative & attentive to my needs. His adorable funny boss was a hoot 😆! Thank you for an amazing experience!"
"Hands dwn thee best storage place ever bomb.com ask for my guy Paul he's good at what he do forsure they have storagetreasures.com for auctions monthly 👍luv it..... go get your storage on....."
"From start to finish.. I walked in they took care of me right away explained different sizes storage area which I chose two bedrooms sizes first month 54.00 dollars after than 280.00 which is very affordable at the time. He showed me storage area very clean, and I'm very excited knowing my stuff very secure. You have the option buy lock from them for 16.00 or be prepared furnish your own"
"This is ALWAYS my go to when I need a storage space. Paul is always professional, pleasant, and thorough! He takes care of my needs and offers better solutions when necessary! I’ve been using them since they were Bobs self storage. The best in customer service and customer care! Thanks guys! ❤️"
"Paul was the absolute worst person I've ever met. Lol, I'm just kidding. He's wonderful, caring, and a jokester. I would recommend life storage to everyone I know. Ask for Paul, he’s the best!!"
"Paul and Jeffrey (sp) were VERY accommodating to my needs and circumstances! I appreciate every effort made to allow me to store my vehicle. #TheBombDotCom"
"Paul is great, very friendly and always helpful. Great prices as well, and they will work with you no matter what your needs are. Great Customer Service Paul it's always a pleasure."
"Paul and Jeffrey (so) were VERY accommodating to my needs and circumstances! I appreciate every effort made to allow me to store my vehicle. #TheBombDotCom"
"I love Paul he is so professional and a gem to the company! He's been there a long time and that place wouldn't be as great as it is if it wasn't for Paul!!"
"Paul, was friendly, informative and helpful. He showed me various options and quoted pricing of spaces before we reviewed them. It was very easy to start my reoccurring payments and he had a great sense of humor. Two thumbs up!"
"Would highly recommend to store your stuff here...staff is great here especially Paul...if I ever need storage again I would come back here without a doubt!"
"Thank you Paul for your great customer service.. also thank you for your patience in helping me decide on the right size unit and for showing me around.. I am really happy to have discovered Life Storage and look forward to doing business with you.. you do a fantastic job hiring real and quality employees.."
"Paul Was Great....He Deserves A Tip.
I Tried To Give Him One But He Wouldn't Accept It.
This Is A Different Email Than What My Account Was Set Up For But He Deserves A Lot Of Credit In The Help He Gave."
"Paul Gress is a nice helpful down to earth guy from my experience, pleasant doing business with him, if you need storage for any reason you should try stopping by life storage on Neff rd, awesome storage units for life!"
"I love "Life Storage" this review has been a year or so in the making especially since I did a review for the wrong location shortly after moving in. LOL!! But the location that i use on Neff Rd. The staff there are the best. They always call me when my lock is not on properly. The facility is always clean, well lit, secure and the grounds well maintained.
The only issue I have is the price which has gone up. I know this is not their fault ... that's a corporate issue so I wont shoot the messenger when the staff notify me of price increases!!"
"This has been the worst experience I have had to encounter. I will NOT REFER LIFE STORAGE TO ANYONE! Upon arrival I was unable to gain access to storage unit after multiple attempts. I had to inconvenience the many cars behind me because I needed to back out to be able to let them in. I called customer service and explained my issues he ran multiple test and to no avail the storage would not open with the code that was provided to me. He then reset the code and after several more attempts I was able to gain access, only to get to the storage unit to find out I did not have a lock available in unit. I had to call customer all over again to tell them the new issue. I have literally wasted an hour just sitting trying to gain access and store items in unit. I was advised to wait until the office opens to get the lock in which was paid for in advance to be able to start to pack unit. It is very inconvenient and inconsiderate to have an hour wasted of your time and money when you are paying movers by the hour."
"Life storage is fantastic. The stuff made us feel so welcome. They have great personalities. It was definitely a breath a fresh air. For a second it reminded me of good people from back home in Tennessee. And they even gave us really cool Key chains. I will recommend this place to everyone in my future.
Thank you life storage for your kindness.
Others..... be more like life storage!"
"The store manager Paul Gress was awesome! He was very patient with assisting my husband and I find the best solution for our storage needs. The price was reasonable and the location is great. The service was great, the location is great and the facility is clean."
"Paul Gress (Store Mgr., Neff Road Location) is a GREAT ASSET to Life Storage. Courteous, polite and very knowledgeable of Life Storage products. Store and storage facilities extremely clean. Secure, yet easy access to storage units during posted hours. Mr. Gress made my storage experience easy. Thank You!!!"
"Char and Amber did a great job taking care of us these last two days. Char thoroughly explained the process and the ends and outs of using Life Storage. She was nice enough to show us the space and the lock procedure and the lighting procedure. We are glad we chose the climate controlled unit. We purchased 60 boxes and four Wardrobe boxes which we would recommend and the Glassguard kit and the Dish Partition kit. We are all set Richard and Patty Welsh Highland Heights Ohio."
"They have great customer service. The people are very friendly and respectful. They have very reasonable pricing and they are a great storage company to work with."
"I come her often to grab stuff out the unit. The staff is very nice and helpful. I find myself joking with them often. Parking lot stay clean and unit and walking area are clean too. Wonderful place to rent a storage unit from"
"The staff was welcoming; they were ready with answers to my questions about security, cleanliness, access, and sizes before I could ask the questions. So pleased."
"On behalf of the Ronald McDonald House of Cleveland, thank you for your exceptional service over the years! Paul has been outstanding and has provided a much needed service for our operations. Thank you, Life Storage, for your generosity towards the Ronald McDonald House."
"Paul and Jeff have such wonderful people skills. They are knowledge-based when it comes to the units. If I had to rent again I would come back to them. I would also recommend them to anyone who needs storage."
"Y’all are very helpful and the man that was at the front desk makes u feel so welcomed and keeps u laughing he’s a very nice guy we need more people like him around"
"The management at this location is the best! Jeff is always so helpful and knowledgeable. Our unit in is great, the perfect size. Security is great I never have to worry about my items. You need storage.. this is your place !"
"I haven't committed to storage yet but definitely will use them when it's time went in and met with Jeff which made my decision fairly easy he made me feel comfortable in making my decision I love his personality, the space is very clean and well kept up."
"Paul was awesome!He treated me with the upmost respect and courtesy.I appreciated that it was a name tag on the space with my name on it saying it was reserved for me when I arrived to the location."
"Pauline Jeff is awesome they are great team and a lot of help with all your questions and answers theyre already prepared been coming to life storage with Paul for over 15 years great guy"
"Very friendly staff quick and efficient.Explained everything very well and made the process very easy.The storage facility it very clean and well monitored. Paul and Jeff really nice and helpful defiantly recommend this location."
"I would recommend this location to anyone in need of storage! Great staff and awesome units! Ive had my unit just over 5 months now and love it! Takes the stress of needing a place for all of my junk! : Go see the manager, Jeff! He is super helpful and has an awesome personality !"
"Although the time I used Life Storage was brief, I totally recommend the Neff Rd. facility. Paul and Jeff get 2 thumbs up=M=M. Their willingness to assist in all manners of storage comfort exceeded my expectations. Thanks Guys!!!"
"Life storage. Has everything a gal could ask for in terms of storage needs and great customer service. Paul and Jeff were the greatest. They were extremely pleasant and accommodating. I felt comfortable and happy with my decision to use the company because of their demeanor. My storage unit and the moving truck were clean and fit my need. Thanks life storage for being so amazing!!!!"
"I really love this storage facility. Both of the guys that work there are very funny and extremely helpful. Ive never had any problems with this storage facility. I would recommend it to everyone. Fair pricing."
"I can't say enough great things about the way these guys helped Me out when I had an unexpected need for storage space. At that moment, the situation I was dealing with was a bit unorthodox, but they handled it like it was nothing without so much as batting an eye.
They have my vote!!!!"
"Hello my name is Maria Jackson and Jeffrey and Paul has been very good at taking care of my items inside of my unit c 1 5 3 and they are good people they tell you about the cells and things that they have going on and I have bought people up here to purchase items and I like Uncle Bill's and now it's called Life Storage but I always like Uncle Bill because it make you feel like you at home everyone have a blessed day and thank God for Jesus amen and y'all have a good day and could you put in consideration that they do need to have like a $10 raise because they are very good people people that you would like to come and see even when you're not coming here to look at it in your storage have a blessed day this is Maria Jackson"
"I cant say enough good things about my experiences at Life Storage on Neff Road in Cleveland. Paul and Jeff are two incredibly helpful and kind people. They could teach a lot of businesses about building customer loyalty and what going above and beyond for customers looks like. The facilities are immaculate and extremely well maintained."
"Paul is wonderful I had a great time dealing with him and also Jeff they did everything to make sure I was pleased so I will recommend your place to my family and friends. So thank you both very much!!!!"
"Such a great place never was a problem, I was there for almost 2 years.Prices great I loved it & if I ever needed a another storage this is where Ill be .."
"Paul and Jeff are awesome! Paul is very accommodating. They are always polite. I will keep them in mind for my future needs and I will refer them to anyone needed temporary storage!"
"The employees at this site are AWESOME ???? they deserve a raise lol.. They made me feel like family whenever I stepped foot thru the door .. AND THE CLEANLINESS WAS SURPRISINGLY SPECTACULAR! I loved it !"
"Paul was great he always has respect no matter what. The other guy sometimes had a nasty attitude but Paul really made sure it was a great experience. I appreciate it thanks Paul"
"I love the space and company however I do not love the price. I only needed the space for two months. Later found out I would need it longer. But for the price I may find somewhere else. "
"I was greeted as soon as I entered by Paul. He had no issues finding my quote for rental in the system. It was a quick and we'll explained process from start-to- finish. Plus he had a great sense of humor"
"It was a great experience the associates made it feel like a home away from home I loved it. I would definitely consider u guys again as well as recommend it to others. Thanks for a wonderful experience "
"The sales associates at Uncles Bob's were very helpful & caring. The storage area was clean. I would recommend this storage place to all my friends or Family."
"Both gentlemen at this location were always extremely helpful whenever I needed assistance. I kept a boat on trailer stored outdoors the whole summer and was very satisfied with the service and this location."
"Paul was very great, he is very good in what he does. I wanted cheaper unit but by getting to know me briefly he suggested that I would be happy with climate control and he was correct.
Thank you Paul!!"
"The office employees were more than exceptional! We were always greeted with smiles and felt like family! They made sure we were good and if we needed anything they would help. Always gentlemen!! We will definitely miss them!!"
"There should be some flexibility in payment due dates. The first of the month is tough for most people because rent and mortgages tend to be due on the first of each month as well."
"I've already referred someone who has a large and long term storage need. I'll admit I never used storage before, or if I did it was so long ago I forgot, but I did not expect to have such a friendly, clean and accessible experience. The people at the counter were extremely nice - almost makes you try to find a need to store something again."
"Jeff and Paul were exceptional in every way in their dealings with me. They were always business-like in appearance and manner, but yet, they also exhibited a sense of humor if appropriate. If my financial situation were better, I'd never have moved all my belongings out of storage. They were always pleasant to deal with. You should be very proud of them! "
"I always have a great experience with the staff on Neff Road, whether on the phone or in person. Those gentlemen are VERY friendly, empathetic, knowledgeable, and provide THE BEST customer service I've probably ever experienced. This is my 2nd time storing my belongings at this location and I live across town, but I appreciate and enjoy their customer service so much at this location I had to come back! "
"From the time I called on the 800 number to inquire about renting a storage unit, my experience was more than I could have asked for. The associate that took the call was very pleasant with me. She was attendative to my questions and the need for the storage. This was to determine the exact size unit I would need. At the location, the associate also exemplified great customer service. My overall experience with Uncle Bob's exceeded my expectation. "
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #117, we offer great property security systems and clean, affordable storage units to rent for the residents of South Collinwood, Euclid, Bratenahl, and other neighborhoods in Cleveland, OH. Call us with questions, reserve online, or click here to compare other storage units in Cleveland.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Closed 1/26
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Monday: 7:00 am - 9:00 pm
Tuesday: 7:00 am - 9:00 pm
Wednesday: 7:00 am - 9:00 pm
Thursday: 7:00 am - 9:00 pm
Friday: 7:00 am - 9:00 pm
Saturday: 7:00 am - 9:00 pm
Sunday: 7:00 am - 9:00 pm
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
