Customer Reviews - Life Storage #117, Cleveland
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We at Life Storage want to maintain the best storage facilities in Cleveland, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Cleveland (#117)
4.89 out of 5
based on 56 of our most recent Reviews
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5.0 out of 5
"My expectations were easily met with no complication."
March 20, 2019
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5.0 out of 5
"I had an excellent experience with Life storage. Guys always joked around but kept it professional."
November 23, 2018
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5.0 out of 5
"I love the way they were always considerate, helpful and kind."
November 23, 2018
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5.0 out of 5
"The employees at this site are AWESOME ???? they deserve a raise lol.. They made me feel like family whenever I stepped foot thru the door .. AND THE CLEANLINESS WAS SURPRISINGLY SPECTACULAR! I loved it !"
March 26, 2018
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- Lashawn from Cleveland Hts, OH
4.9 out of 5
"Paul was great he always has respect no matter what. The other guy sometimes had a nasty attitude but Paul really made sure it was a great experience. I appreciate it thanks Paul"
November 28, 2017
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- Christopher from Cranbury, NJ
5.0 out of 5
"I had a great experience; employees were friendly and very helpful! Couldn't have asked for more."
October 09, 2017
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- Mary from Mayfield Heights, OH
5.0 out of 5
"The Neff Storage staff was always personable friendly and very professional. "
September 25, 2017
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5.0 out of 5
"No not really nice clean easy access to get to storage if needed thanks for being a great company "
September 23, 2017
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4.8 out of 5
"They are real people. They always have a smile on their face when you come in."
May 01, 2017
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- Sequoia from Cleveland, OH
5.0 out of 5
"Answered all my questions, was polite, no long wait times for service, helped me with all needs including lock cut and replacement."
April 06, 2017
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- Martha from Cleveland, OH
4.4 out of 5
"I love the space and company however I do not love the price. I only needed the space for two months. Later found out I would need it longer. But for the price I may find somewhere else. "
March 27, 2017
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- Charlotte from Cleveland, OH
5.0 out of 5
"The manager at the store where I rent is always friendly and helpful."
February 21, 2017
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5.0 out of 5
"Customer service was AWESOME!! Every thing was explained that i could understand. They took their time explaining."
December 02, 2016
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5.0 out of 5
"The associate was awesome and helped explain everything I needed to know"
October 20, 2016
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- Theresa from S. Euclid, OH
5.0 out of 5
"I was with bob's storage for 4 years and they were so friendly.We built a very good friendship!Thanks guys!"
October 15, 2016
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5.0 out of 5
"I was greeted as soon as I entered by Paul. He had no issues finding my quote for rental in the system. It was a quick and we'll explained process from start-to- finish. Plus he had a great sense of humor"
September 30, 2016
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- Rosa from Cleveland Heights, OH
5.0 out of 5
"yes everyone had a wonderful sense of humor ,that made the visit so nice...Thanks guys"
July 26, 2016
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- Denise from Cleveland, OH
5.0 out of 5
"This is my first experience with any kind of storage......and I have no complaints."
July 20, 2016
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- Belle from Cleveland Hts., OH
5.0 out of 5
"the workers got to know me, and were truly concerned when I didn't pay in person. they called to make sure everything was ok. "
June 24, 2016
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4.8 out of 5
"Wonderful place to store your valuables..
Thank you"
May 25, 2016
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- Anitra from Cleveland, OH
5.0 out of 5
"It was a great experience the associates made it feel like a home away from home I loved it. I would definitely consider u guys again as well as recommend it to others. Thanks for a wonderful experience "
April 23, 2016
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5.0 out of 5
"you have exceeded my expectations because the service here is great. keep up the good work. "
March 05, 2016
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5.0 out of 5
"The sales associates at Uncles Bob's were very helpful & caring. The storage area was clean. I would recommend this storage place to all my friends or Family."
February 23, 2016
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- Carolyn from Locust Grove, GA
5.0 out of 5
"They are very friendly and always make me feel comfortable. "
January 26, 2016
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5.0 out of 5
"Although it was a short stay I was satisfied completely ."
January 24, 2016
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5.0 out of 5
"Both gentlemen at this location were always extremely helpful whenever I needed assistance. I kept a boat on trailer stored outdoors the whole summer and was very satisfied with the service and this location."
December 24, 2015
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- Trisha from Cleveland, OH
5.0 out of 5
"Paul was very great, he is very good in what he does. I wanted cheaper unit but by getting to know me briefly he suggested that I would be happy with climate control and he was correct.
Thank you Paul!!"
November 14, 2015
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5.0 out of 5
"The office employees were more than exceptional! We were always greeted with smiles and felt like family! They made sure we were good and if we needed anything they would help. Always gentlemen!! We will definitely miss them!!"
October 23, 2015
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5.0 out of 5
"I've already referred someone who has a large and long term storage need. I'll admit I never used storage before, or if I did it was so long ago I forgot, but I did not expect to have such a friendly, clean and accessible experience. The people at the counter were extremely nice - almost makes you try to find a need to store something again."
September 24, 2015
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- Lenshena from Columbus, OH
4.0 out of 5
"There should be some flexibility in payment due dates. The first of the month is tough for most people because rent and mortgages tend to be due on the first of each month as well."
September 24, 2015
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- Barbara from Cleveland, OH
5.0 out of 5
"Everything was great the could not have been better."
July 30, 2015
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- Yvette from Willoughby, OH
4.2 out of 5
"Given information needed, assistance with viewing the unit. Everything was totally explained."
July 24, 2015
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5.0 out of 5
"this is the second time i have used this company and would reccomend to others. The staff is very friendly and willing to assist at all times. "
June 27, 2015
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5.0 out of 5
"I was satisfied with the service I received. They were friendly, assisted me with questions, explained everything thoroughly to me. "
May 26, 2015
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- Shakira from Cleveland Hts., OH
5.0 out of 5
"Great experience overall thank you for all the help!"
April 29, 2015
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4.8 out of 5
"We have been satisfied with our experience so far and are glad we chose Uncle Bob's Storage."
April 27, 2015
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3.4 out of 5
"The associate was not able to give me the discount for the following month therefore, I will have to pay the full price for this month. "
April 08, 2015
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- Keisha from Cleveland, OH
5.0 out of 5
"I was really impressed with the customer service. The guys were the best!!!"
January 25, 2015
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- Russell from Charlottesville, VA
5.0 out of 5
"Great experience. Office staff were attentive, observant and overall fantastic."
October 23, 2014
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- Andrew from Cleveland Hts., OH
4.1 out of 5
"the place is very dark too many lights out. safety issue im pretty sure you cant see cameras @ night"
October 16, 2014
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4.8 out of 5
"I believe this facility is ran superbly. No complaints or comments"
September 30, 2014
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5.0 out of 5
"Staff were very helpful and friendly. Very happy with customer service. "
September 23, 2014
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- Elsie from University Hts, OH
5.0 out of 5
"I will recommend friend and family to use this storage so pleasant your staff is."
August 25, 2014
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5.0 out of 5
"the gentlemen were great friendly not only to me but every one whom enterd or called very personal.."
May 23, 2014
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- Kathleen from Strongsville, OH
5.0 out of 5
"Employee's very helpful and really nice thanks great experience"
April 23, 2014
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5.0 out of 5
"Jeff and Paul were exceptional in every way in their dealings with me. They were always business-like in appearance and manner, but yet, they also exhibited a sense of humor if appropriate. If my financial situation were better, I'd never have moved all my belongings out of storage. They were always pleasant to deal with. You should be very proud of them! "
April 23, 2014
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- J. from Cleveland Hts, OH
4.6 out of 5
"fence on the back side near my unit needs
repair THANKS"
April 05, 2014
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5.0 out of 5
"sales associates are very nice and friendly. They treated each person who entered the property (while I was there) with respect. "
April 04, 2014
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- Eric from South Euclid, OH
5.0 out of 5
"The service is exceelent; the facilities are always orderly and clear and clean (path during winter snow). I am very satisfied. "
March 26, 2014
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5.0 out of 5
"I always have a great experience with the staff on Neff Road, whether on the phone or in person. Those gentlemen are VERY friendly, empathetic, knowledgeable, and provide THE BEST customer service I've probably ever experienced. This is my 2nd time storing my belongings at this location and I live across town, but I appreciate and enjoy their customer service so much at this location I had to come back! "
February 25, 2014
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5.0 out of 5
"The most genuibecustomer service that I received in a long time, towards myself and others as I was waiting!"
January 17, 2014
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- Melanie from Cleveland, OH
5.0 out of 5
"GREAT GREAT JOB!! I have had a storage there for quite some time now and have recommended you due to the great service that I have received. "
December 05, 2013
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- Lindsey from Wickliffe, OH
5.0 out of 5
"All of the employees at my storage facility were genuine and very helpful. I was treated very well, as if I was family!"
November 26, 2013
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4.8 out of 5
"Because they met my need, right when I needed them."
November 19, 2013
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- Rachel from Cleveland, OH
5.0 out of 5
"From the time I called on the 800 number to inquire about renting a storage unit, my experience was more than I could have asked for. The associate that took the call was very pleasant with me. She was attendative to my questions and the need for the storage. This was to determine the exact size unit I would need. At the location, the associate also exemplified great customer service. My overall experience with Uncle Bob's exceeded my expectation. "
November 01, 2013
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- James R. from Cleveland Hts, OH
5.0 out of 5
"I would like extended access in case I need a late entry (after 9:00 pm) or early entry (approx 5:00 am.) Possible? "
October 31, 2013
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