Self Storage Units near Cleveland in Mentor, OH, 44060

"Very disrespectful and rude to costumers and don't like to rent to people Moving and storing stuff for you till you get back to get it out. I took my stuff elsewhere."

"Cost to much left for 2 years had rat poop all in it we didn't have rats mildew maybe good for a quick stroage but not a long storage"

"Moving across the country is super stressful, but finding a place to store all our belongings was a weight off our shoulders. Life Storage in Mentor was incredibly helpful and flexible despite being almost at max capacity. Kelly was very friendly and helpful!!"

"Great place to store whatever you may have and very reasonable prices. Kelly at the front desk is very friendly and very Professional"

"Associates are rude and unprofessional. Area manager is unprofessional. Shady business going on here."

"Search for "BANNED From Life Storage Abandoned Storage Unit Auctions" This company illegally banned a guy."

"Be careful."

"Area manager, Heather rude and disrespectful to people. Unwilling to work to resolve conflict with former costumer and listen constructively to their concerns and discrimination."

"Be careful who you pick. A company who operates only based on feelings, and isn’t willing to look at evidence is not someone you want to do business with."

"Having done business with this facility, and seeing how they treat there storage buyers I never will in the future do any business there.The Employees are rude to ccustomers and lie. After witnessing their behaviour towards buyers , It makes me sure I nor any of my family or friends will ever do business with this chain of Storage facilities again. Thee employees and district manager should all be fired for the lies I saw told by them.My friends and family spent thousands of dollars at your facilities in the past but never again.until they prove to us that the practices used at their facilities have been totally overhauled to reflect,Compassion,honestyand that we can count on fair treatment for all. Good day"

"This storage unit was vital to getting our house ready to sell and then move into our new house. The space provided was large and the climate control was stellar. Accessing the site was incredibly easy and I felt our items in storage was very secure and I felt very secure when on-site. When I moved out of the storage unit, the team automatically ended my rental agreement as they noticed immediately that the unit was emptied, cleaned, and lock was removed. I could not promote Life Storage enough, what a great experience!"

"Very nice, very helpful,,clean units"

"Repeat customer. Kelly's great..very friendly."

"Easy and convenient"

"Super friendly staff. Kelly and Karen are the best!!"

"It's convenient location for me but they have a lot of hidden costs and raised my rate $15 without warning, during holiday and covid!!"

"Awesome place! Nice people."

"Great customer service... Easy to access.. Pleasant"

"Its a good place to store stuff. And they have really good people there they always help out too."

"We used life storage to store some Of our furniture and boxes while we listed our house for sale. The employees are friendly and helpful. The units are clean and in great shape. I would recommend giving them a try if you need to store things."

"I had a great experience at Life Storage in Mentor & would highly recommend! The space is clean and safe. The staff is kind, and easy to work with. Kelly & Heather went above & beyond to work with me & earn my business! I am grateful for such a wonderful experience. Thank you!"

"Great location. Super secure! Highly recommend!"

"Basic place. Nothing special"

"The young ladies were very helpful, accommodating, professional and courteous. They made a typically stressful experience very pleasant. Would highly recommend."

"Do not use this storage company. Every year they have continued to raise my prices. I have a 5x10 unit that started out at $85 a month and AGAIN received a letter talking about "increased costs" will put my new payment at almost $125 a month. EVERY YEAR they raise your payments by $7-8 a month. Make sure everyone asks their storage facility how often they raise their prices and make sure it is your contract."

"Amid the pandemic and businesses struggling to make it and Americans losing jobs, they decide to increase rent."

"Gray experience. No issues what so ever. Very easy to use."

"Thank you so much for your professional assistance. Kelly you sure took the stress out of moving and made it a one stop shop thank you"

"Was straight forward no hassle"

"The staff is excellent. The place is clean and easily accessible! Awesome!"

"Highly recommend this facility very clean kelly was helpful and answered all my questions"

"Kelly at life storage is fantastic, highly recommend this storage facility. Come and store your life here!"

"Great location and clean storage unit. Will use them again."

"Kelly & Karen are great!"

"Not happy with this place. Brother been storing there for many months. He has been in va hospital in cleveland. So i went to make payment for him. Charging me 30 some dollars late fee. I dont have thst xtra money being on disability. Asked if could drop late fee.due to him being in hosptal. NO THEY WILL NOT. when you call there they never answer phone. Have went there during posted buisnesd hours and found sign on door be back. I was going to rent there when o clean out aunts condo to sell. Will never happen .also time to move brother out."

"Management is horribly rude to their customers and they tell lies in a public venue about their customers too. Prospective customers should run from this business like their hair is on fire. You've been warned!"

"The ladies in the office did an outstanding job. The facility was clean and neat. Having never used a storage facility, we were pleasantly surprised with how easy it was and accessible. Would recommend Life Storage to anyone."

"This location has very rude employees. Heather in particular needs retraining or fired. I would fire because her level of hate is near impossible to change."

"Life storage was very rude and very incorrect in how they treated a loyal customer. They were banned for absolutely nothing. They have security cameras and didnt even review them to prove what happened in this situation. Not a good company to do business with if they ban a loyal customer for nothing."

"AVOING THIS STORGAE!!! HEATHER IS A BAD MANAGER!"

"Don't go to this place. They don't want your money. Why not figure out what is going on rather than jump to conclusions and ban people for no reason?"

"Employees are rude"

"AVOIND THIS PLACE, MANAGER IS A BAD PERSON, DISRESPECTFUL. I WILL NOT EVER RENT FROM HERE"

"HEATHER IS ABSOLUTELY DISRESPECTFUL TO ANYONE"

"I have always been treated with respect the staff are always so friendly! I always recommend Life Storage !"

"Utterly rude and disrespectful employees and management. The auction peocedures need to be changed. How much stuff are they pilfering out of the lockers before the auction? Even the auctioneer was disappointed with the treatment by management. The district manager Heather was totally disrespectful, and just stood up for her lying employees without looking at any facts or evidence, would not even listen to the customer's story, refused to review security camera footage to check facts. She should not be in customer relations."

"Management is very poor there I would think twice before using There storage units."

"Very irrational managers"

"Horrible staff. No customer service skills. Beyond Rude. DONT GO HERE!!"

"Both Kelly and Heather are horrible at management positions!! Corporate should look into who they allow to manage their facilities!!!!"

"I rented a unit from one of their facilities in Orlando for a couple months, it was not a well maintained facility and a little pricey. I went with a competitor offering a higher quality facility at a fairly substantial savings. After seeing the recent example of how their central Ohio area manager behaves I'm quite happy that I'm not supporting this company, I will not do so in the future and look forward to sharing my opinion with friends and family."

"A terrible representation of management skills, disrespect to paying patrons, auctioneers ,and potential customers. As a woman in the position of management for several yrs, your district manager could certainly learn alot more about laws ,and costomer service. A review was requested, and this should have put a conversation on hold to do a review....not put down a costomer ...the quote "the costomer is allways right" doesnt allways mean they are but when it can be proven ,they deserve the benifit of the dought untill the review is done. Your district manager and facility manager have not represented your business in a very positive way. And i do foresee the loss of some loyal patrons. Even if it is one , I would hope this conserns you enough to address it . Thank you for listening"

"shocking customer service"

"Horrible customer service!"

"I went with a family member to a live storage auction at a life storage facility & was beyond unhappy with my visit. The employees were very rude & not helpful! I would suggest people pull there stuff out of storage & drop there rental agreement for the storage locker. This company is going downhill fast & when i looked on youtube to seebwho else is unhappy with this storage company i noticed a famous youtuber is furious with this company! So please save yourself grief & switch what company you use. Also the auctions are no longer worth attending."

"Customer service is the worst. Spend your money someplace else.."

"Due too the now exposed harassment of customers and the inability to understand not only Ohio state law but basic problem solving skills, I have lost all respect for the company and its treatment of legal customers and will not give any type of good review until they start treating people better in accordance with the state laws of witch they conduct business in or fire abusive to public involved personal along with public apology. I would have Givin no stars on Googles review but was not a option at the time of this review the lowest aloud was one star they do not deserve..."

"I'll stick with U haul storage where I know i'll be treated fairly and with respect! What happened to "the customer is always right" while investigating both sides of a situation and resolving it? Not at this place! The GM Heather immediately accuses a paying customer of fabricating a situation that was brought on by herself and her 2 side kicks who work this location. Rude, Ignorant, & down right Disrespectful!!! Corporate needs to pull cameras and see what's going on with folks units that are up for auction!!"

"Life storage was very rude and very incorrect in how they treated a loyal customer. They were banned for absolutely nothing. They have security cameras and didnt even review them to prove what happened in this situation. Not a good company to do business with if they ban a loyal customer for nothing."

"Rude management. Disrespectful to customers. Why put up with this when there are so many other choices out there?"

"Kelly was so helpful. Prices are great! Cant go wrong with life storage!=
"

"Kelly the store manager is very polite and helpful she extends her hand by offering discounts that fit customers needs and that was very appreciated"

"Long term customer. Great service. Never have had a problem."