Customer Reviews - Life Storage #121, Mentor
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We at Life Storage want to maintain the best storage facilities in Mentor, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Mentor (#121)
4.81 out of 5
based on 26 of our most recent Reviews
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- Anonymous from Mentor, OH
5.0 out of 5
"Excellent Business - Company. Is run very well - All Good."
January 16, 2019
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5.0 out of 5
"I was completely satisfied with the staff and the the facility"
October 22, 2018
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5.0 out of 5
"Everyone there is great. Every time I came to visit they were always friendly and helpful. I'm grateful I was able to store my items until I could buy a new home and know that they were safe. If I needed to again I would definitely use this facility again. I have already suggested Life Storage to friends."
November 24, 2017
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5.0 out of 5
"When I needed help after hours with access, your 800 support and local manager were amazing!"
September 18, 2017
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5.0 out of 5
"I was very impressed with the person who helped me and with the ease with which I was able to put things in storage."
May 24, 2017
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5.0 out of 5
"Offered suggestions based on our needs, which she found out by listening to our concerns."
February 25, 2017
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5.0 out of 5
"I want to say thank you for your kindness and understanding regarding the death of my husband. I have used your service twice and I defininetly would recommend you, and if needed would use you again."
July 27, 2016
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4.6 out of 5
"overall very good experience. The gentleman at the desk was awesome. "
June 23, 2016
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- Michael from Painesville, OH
5.0 out of 5
"I'm a picky consumer. The rental of the unit at Uncle Bob's in Mentor Ohio was one of the best customer experiences that I have had. The central telephone intake person was exceptional - fast, efficient and answered all my questions. The gentleman who staffs the actual storage building was tremendous - kind, courteous,professional. Because of this experience I will choose Uncle Bob's every year for my storage needs."
November 26, 2015
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- Robert from Cleveland, OH
4.5 out of 5
"Transferred from another UBS facility which I found to be very helpful; Mentor has Bart and I have been very much impressed at his demeanor and attitude. Also very helpful."
November 01, 2015
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4.1 out of 5
"Stinks that cant have a choice of due date for rent. The choice of the first or the fifteenth would be awesome"
October 26, 2015
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5.0 out of 5
"Bart is one of the most helpful, friendly people I have come across. A great asset to your company and property! "
September 24, 2015
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- John from Highland Hts, OH
4.9 out of 5
"Great job in the office.
There was some pieces of plaster on the storage floor."
November 25, 2014
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- Stephanie from Cleveland, OH
5.0 out of 5
"The only issue I had when I visited my storage unit one early evening is that the gate was open when I got there. It was past business hours and the office was closed. I did not see anyone exit the property when I arrived and I drove around the complex and did not see any vehicles there. I am not sure why the gate was open, but I made sure it closed when I left. "
September 12, 2014
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5.0 out of 5
"The gentleman, Bart, that helped us through the process of renting was extremely helpful and polite."
July 25, 2014
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4.4 out of 5
"Everything was very smooth, The gentleman who helped us was very efficient and such a nice person. "
May 29, 2014
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- Richard from Painesville, OH
4.8 out of 5
"convenient- staff is very good
this is a very positive experience overall"
February 26, 2014
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5.0 out of 5
"Uncle Bob's storage made a stressful time much better. It was easy to rent a nice, heated unit and get in the unit in a quick manner. Everything was accessible and great. I would use Uncle Bob's again if I had the need."
February 26, 2014
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4.4 out of 5
"Snow was not removed from the front of my storage unit. Could not enter unit until I went to the office to get a snow shovel. I would think that would have been done in advance as part of the rental committment.
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February 26, 2014
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3.8 out of 5
"Yes, There needs to be light available in the storage unit."
February 26, 2014
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4.9 out of 5
"Everything is great! The only thing that bothers me is the quality of snow removal there, at my location. Even though they come through and plow, it is a crappy job...a few passes and that's it...not the best for what you are paying for. Other than that, everything is fine! Thank you!"
February 25, 2014
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- William from Willoughby, OH
5.0 out of 5
"Well, last year I needed to get rid of an old refrigerator, and the staff went out of their way to locate and contact a scrap metal collector to haul it off. That's just one of several above-and-beyond-the-call-of-duty things they've done to help me out."
February 21, 2014
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5.0 out of 5
"The people who work in Mentor are very friendly and helpful. Great at customer service.
I have had my storage since June and am very pleased with it. It is actually nicer than I expected. The door in on the inside and I thought I would have to open it from the outside. So it is very warm when I need to get something out. Thank you for the great service."
February 19, 2014
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5.0 out of 5
"I was completely satisfied and was impressed with the kindness and helpfulness of each person who helped me when I came to the office. It was a pleasure to do business with Uncle Bob's staff"
January 23, 2014
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4.8 out of 5
"I have recommended Uncle Bob's to many people including my brother who has a storage unit with you now."
January 23, 2014
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5.0 out of 5
"Overall expereience was excellent. The temperature controlled unit was a perfect investment. Thanks!"
October 23, 2013
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