Customer Reviews - Life Storage #366, Cincinnati
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We at Life Storage want to maintain the best storage facilities in Cincinnati, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Cincinnati (#366)
4.74 out of 5
based on 37 of our most recent Reviews
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- David from Cincinnati, OH
5.0 out of 5
"Both, the site manager, and Lee were very social, attentive, and professional. I was a customer from 2002 - 2005, and the difference between then and now has is night versus day. The professionalism with Life Storage is much appreciated."
January 16, 2019
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- Anonymous from Ft. Thomas, KY
5.0 out of 5
"Staff is very engaging and always have a smile on their faces. Great to work with such a fantastic team at Robertson Ave location"
July 09, 2018
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4.8 out of 5
"I was not able to get in the gate to get into my storage area. I called the emergency after hours number and a very nice, professional lady who took care of my needs. It is so hard to find this kind of great customer care THANK YOU all"
May 18, 2018
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5.0 out of 5
"Overall was great for me. I only needed the unit for the winter months."
April 23, 2018
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- Corey from Cincinnati, OH
5.0 out of 5
"The company is a great company but I only issue that I had was how expensive you guy are "
March 23, 2018
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- Jennifer from Cincinnati, OH
5.0 out of 5
"Excellent experience all around. If I should need another storage space in the future, I wouldn't even consider going anywhere else."
October 23, 2017
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5.0 out of 5
"Staff is always very friendly and they greet me every time I see them. I am there quite often and I appreciate the staff making me feel like they remember me and making me feel welcome. "
September 26, 2017
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- William from Cincinnati, OH
5.0 out of 5
"I haven't used storage services in the past and expected far less professionalism than I got. A first rate operation."
November 28, 2016
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- Leslie from Cincinnati, OH
5.0 out of 5
"I've never used a storage unit before. The representative explained everything very clearly and made it all very easy."
June 28, 2016
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3.8 out of 5
"I was told prior to signing a contract that there was a moving van available for free use. I was not told until after I signed up that there is a time limit you have after signing to use the van and it's only a one time use. "
March 30, 2016
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5.0 out of 5
"We know our antiques are safe and sound until we can find a place for them in our new house. Peace of mind!"
January 25, 2016
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- Raven from Cincinnati, OH
3.6 out of 5
"We wanted the"free" truck for two days and understood that if we had it back before midnight the first day, we would not pay for a second day. We had it back before midnight and were still charged. A U-haul is actually cheaper than the "free" truck rental.
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December 21, 2015
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- Dennis from Cincinnati, OH
4.4 out of 5
"My rent is high for the amount of space I have. Customer service is great. I might have to leave because of rent."
December 17, 2015
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- Tasha from Cincinnati, OH
3.8 out of 5
"You met my expectations by providing a the services that I required."
October 29, 2015
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- Spencer from Cincinnati, OH
4.5 out of 5
"I only need two months storage. It was easy to set up and and even easier to sign out!
Thanks!"
September 23, 2015
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4.0 out of 5
"Straight forward and was clean, got what I wanted - though price and added fees for insurance, buying a lock, etc started to add up."
July 28, 2015
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- Patti from Cincinnati, OHIO
5.0 out of 5
"Someone at work told me about your storage space and they had a great experience there, I called and am renting a storage unit and Karen was very helpful and kind. Thank you for making my move a lot easier
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April 29, 2015
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- Samantha from Norwood, OH
5.0 out of 5
"My associate was a fantastic man. He was nice, attentive, knowledgeable and made the experience great. I hope this company rewards such good employees"
April 23, 2015
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4.9 out of 5
"Just an overall wonderful experience with Uncle Bob's Self Storage. Customer service excellence, from the initial phone call to the last day we used it."
February 23, 2015
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4.0 out of 5
"I think I am over paying for the space. I don't plan to stay longer than another 6 months. "
December 30, 2014
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5.0 out of 5
"Will was extremely helpful with everything. He did a great job. "
November 25, 2014
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- Lindsey from Spring Valley, OH
5.0 out of 5
"Best storage place I've ever used. Clean,nice, quick. "
November 04, 2014
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5.0 out of 5
"This is our second go around with having a unit with you all and we have always had a good experience so thank you!"
September 25, 2014
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- Lynne from Cincinnati, OH
4.3 out of 5
"I like Uncle Bob's and your friendly service. However, I think you are expensive!!! "
August 27, 2014
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- Daniel from Rockville, MD
5.0 out of 5
"Nice clean and secure. Helpful with all questions. Flexible to meet my moving schedule."
August 25, 2014
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- Sophia from Cincinnati, OH
5.0 out of 5
"I made a stressful and time-sensitive move from Orlando to Cincinnati in May and was very pleased with the assistance I received via phone and in person. That was one less thing to worry about. Thanks!"
July 30, 2014
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- D Rein from Cincinnati, OH
4.0 out of 5
"I always felt that my belongings were protected and that I was safe during my visits. The carts were helpful (although they were not always on site); the environment was comfortable. The location is convenient. The only reason I left was because I needed to reduce my monthly expenses. Thank you."
July 23, 2014
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4.9 out of 5
"Stuff in storage stayed so clean and non-dusty - better than if I had stored it in an unused room at home!"
June 29, 2014
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- Sylvius from Charlotte, NC
4.5 out of 5
"Uncle Bob's made storing items very easy. The building / grounds ssecurity gate provideed protection against unauthorized entry, and every time I interacted with an employee, I was treated like a member of the family.
I would and did recommend Uncle Bob's Self Storage to friends and family who need a safe, clean environment to store those extra items."
June 23, 2014
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5.0 out of 5
"Great process and employee who set it up was very knowledgeable and helpful"
May 28, 2014
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5.0 out of 5
"I'm very pleased with my experience at this facility."
May 19, 2014
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- Michelle from Cincinnati, OH
5.0 out of 5
"I have been extremely impressed by our Uncle Bob's Self Storage. I feel very welcome there, the employees are always friendly and willing to help, and our storage unit is kept in great shape. We wouldn't go anywhere else!"
April 25, 2014
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- Kimberly from Cincinnati, OH
4.7 out of 5
"What ever my need was this storage company was able to meet it. They took care of every need in great detail!!!!"
February 27, 2014
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- Samuel from Cincinnati, OH
5.0 out of 5
"I was very please with the greeting and helpfulness of the associate. She made the process as smooth as possible. I would rent here again."
February 25, 2014
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- Jennifer from Cincinnati, OH
5.0 out of 5
"I loved storing with Uncle bobs. The manager Will helped me out so much. He helped me figure out which size unit would be good for me and if I needed climate control. He definitely took out a lot of time to help me and you could tell that he was sincere about helping and not just doing his job. I have already referred 4 of my friends to Uncle Bobs and I will come back for future storing."
January 23, 2014
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- Tanya from Cincinnati, OH
5.0 out of 5
"Never had any problems at Bob's storage. A great company to deal with!"
October 26, 2013
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- Mellita L. from Cincinnati, OH
5.0 out of 5
"I absolutely LOVED Uncle Bob's Storage. I moved to Cincinnati from Michigan, and I found the location to be clean, safe and secure. The staff was helpful, accommodating, and professional. I used the facility for a short while when I first arrived, then came back a second time a few months later. I will gladly refer others to Uncle Bob's storage, and I will return myself, the next time I need space!"
October 25, 2013
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