Customer Reviews - Life Storage #415, Cary
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We at Life Storage want to maintain the best storage facilities in Cary, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Cary (#415)
4.88 out of 5
based on 84 of our most recent Reviews
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5.0 out of 5
"Priscilla the manager was extremely helpful and competent, explained everything to me, she was very organized."
February 18, 2019
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5.0 out of 5
"I love this facility. I've been using it for about 10 years now. I've had various units in various sizes. The people who manage it are great."
June 09, 2018
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4.4 out of 5
"I would love it if the gate access hours would be later at night.. till 11 p.m. or midnight. I work long hours at my job, and sometimes cannot make it to the unit by 9 to get in. It doesn't make sense that it is not 24/7 access or that the hours can't be extended. Thanks. Other than the hours issue... your company takes care of things well... and you are reasonably priced."
May 04, 2018
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5.0 out of 5
"Both people who I've met in the office are always very helpful."
April 29, 2018
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5.0 out of 5
"I've had to change sizes and Pricilla has been very patient and helpful"
April 29, 2018
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- Amanda from Fuquay Varina, NC
5.0 out of 5
"Made it very easy to complete the rental agreement. "
March 26, 2018
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5.0 out of 5
"I've used this location off and on for years - Priscilla and her hubby are FABULOUS to work with! That's why I always return to them.
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January 29, 2018
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5.0 out of 5
"it is a joy to do business with such a professional team, both Walter and Priscilla."
November 27, 2017
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5.0 out of 5
"I am totally impressed w/ the focus on customer service in the Apex and Cary, NC locations. I have interacted w/ the people from Uncle Bob's Storage and now Life Storage on multiple occasions and ALWAYS come away feeling totally floored by their attention to detail, communication style, etc. A+ !!!"
August 24, 2017
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4.5 out of 5
"I wish there were possible discounts for long-term storage. It would be nice to have loyalty rewarded. "
July 27, 2017
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- Eleanor from Wellington, FL
5.0 out of 5
"Answered all questions and even relayed helpful suggestions."
June 27, 2017
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5.0 out of 5
"Only issue we had was incomplete information on move out procedures. As a result, we lost 2/3 of a months rent that, had we known the full procedures, we would have recouped.
Otherwise, a great experience over the years. Thanks!"
June 11, 2017
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5.0 out of 5
"The gentleman was focused, respectful and got the job done."
May 25, 2017
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5.0 out of 5
"Priscilla was amazing; from phone conversations and emails while still in Texas to our arrival in NC. It was such a personal yet professional touch, she even told us how to get the moving semi in and out without hassle. A 10+ experience!"
May 16, 2017
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- Dianne from Morrisville, NC
5.0 out of 5
"Professional yet welcoming, always remembers me, knowledgeable of all services, helps with needs."
April 30, 2017
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- Richard from Wilmington, NC
5.0 out of 5
"We had an awesome experience with LifeStorage. Priscilla provided us with attentive, personal service. She was extremely helpful every step of the way. Both the facility and our specific storage unit are clean and maintained extremely well. This was our first time renting storage space with LifeStorage. However, given this extremely positive experience, we will undeniably utilize LifeStorage for any future needs as well as recommend them to friends and/or family who have storage needs as well."
April 22, 2017
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- Bliss Floors & from Cary, NC
5.0 out of 5
"Everything about this place is outstanding. Great staff, very clean, neat, and safe. I would not hesitate to recommend."
March 23, 2017
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4.6 out of 5
"I am a middle aged woman. I have rented from this Uncle Bob's before. Previously I was given a unit close to the door so I would not have to carry items as far. I did not think to ask for this again, and the unit I was giving is right in the center of the building. People were in line before and behind me, so I did not complain, but would suggest staff take this into consideration when selecting available units for their customers. Otherwise, the staff and cleanliness are outstanding. "
March 06, 2017
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5.0 out of 5
"Priscilla is always so helpful - i really appreciate her and she is a great asset. "
October 25, 2016
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5.0 out of 5
"They already had storage waiting as I walked in the door."
October 25, 2016
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5.0 out of 5
"Our sales associate was way better than the norm. He alone would cause us to recommend to friends."
October 25, 2016
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- Nelson from Morrisville, NC
5.0 out of 5
"I believe the apperance of the store and staff is very satisfactory. The only thing that I disapprove of is the late payment charge so early in the month and the increase that we recieved since Uncle Bob [Life Storage] took over."
March 12, 2016
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5.0 out of 5
"I was warmly greeted by Miss Pricilla and she explained everything to my satisfaction. The unit was clean and all worked out well. Thank you so much for all the help I received."
February 18, 2016
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4.8 out of 5
"I've used this facility many times over the year and recommended the facility. They are the best!"
January 25, 2016
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- Christine from Fort Myers, FL
5.0 out of 5
"Staff was very friendly and informative. They helped me choose the right space based on my needs and made the process easy to get through.
I definitely made the right choice for storage facilities"
January 25, 2016
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5.0 out of 5
"I've had a storage room with this location for ten years, and just recently closed it up. The employees were always nice and helpful, and the facility was well kept. Thanks for everything."
January 23, 2016
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3.4 out of 5
"For the most part things were alright. The things that could have been better was some sort of customer appreciation like a free month every so often ... especially since I have been renting for about 8 years. I should have had something like a month free here or there, especially during those months I was unemployed and struggling to make ends meet."
January 23, 2016
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4.2 out of 5
"It would be extremely helpful if payment options via internet were a little broader than just a credit card. I am no longer in the state that my unit is in and sometimes I only have access to a checking account without a debit card. So being able to pay with the checking account draft would help me a lot, until I can get my stuff to me."
December 22, 2015
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- Patricia from Morrisville, NC
5.0 out of 5
"Priscilla was very friendly - explained everything in a very professional manner."
November 24, 2015
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4.0 out of 5
"Very monotone voice from ALL employees encountered."
November 24, 2015
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4.9 out of 5
"I had a 10x7 temperature controlled unit at Uncle Bob's. I needed more space, and found a 10x10 at Public Storage for $84.00/mo. That was $11.00/mo less than Uncle Bob's. My new unit at Public has a larger hallway, better lighting, and is equally clean. If my rates are raised at Public I will check with Uncle Bob's again. Thank you!"
November 23, 2015
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4.8 out of 5
"The staff at Uncle Bob's [Life Storage] were professional and always attentive to my needs."
November 23, 2015
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5.0 out of 5
"i am very happy with the level of security and professionalism here!!"
September 03, 2015
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5.0 out of 5
"this is the 2nd time we have used Uncle Bobs [Life Storage] we love it and will recommend it to others
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August 30, 2015
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5.0 out of 5
"Pricilla was a total pleasure to work with. A star employee!"
August 23, 2015
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5.0 out of 5
"I have stored here before and had the same great experience both times. I would store here again and have recommended you to others. "
August 04, 2015
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5.0 out of 5
"There was a mix up with my move in paperwork. The associate fixed the problem without an issue.
I also love the fact that you can pay online as well as the move in truck. "
July 28, 2015
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5.0 out of 5
"Priscilla and Walter are wonderful! They found a storage space quickly for us and perfect for our needs. They were also very friendly, courteous, and professional. An asset to your company! We have already recommended them and your storage facility to other family members and friends."
July 28, 2015
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5.0 out of 5
"Best place ever to meet my storage needs. Uncle Bob's Storage was the first place I checked for my storage needs & I was so impressed with how everyone need was met plus all my questions answered that I didn't feel the need to go anywhere else!"
June 26, 2015
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5.0 out of 5
"The gentleman who set up our storage unit was incredibly nice and answered all of our questions! "
June 23, 2015
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5.0 out of 5
"Walter and Priscella are true assets to your company!!!!"
June 23, 2015
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5.0 out of 5
"Good service, clean, accessible, fair price compared to other storage facilities. Better exterior lighting would be nice for access to exterior entrance store rooms since the facility is open before/after daylight."
May 02, 2015
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5.0 out of 5
"Everything was handled well and we are happy with the process and the space. It has been less than a month being there so mot much more to comment on."
April 29, 2015
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- Christie from Charlotte, NC
4.5 out of 5
"I have issues with the motion sensor lighting. I have to walk all the way down the hall from my unit to get the lights to come on and they do not stay on long enough. I have to make 2 to 3 trips down the hall to get the lights on. My storage unit is in the corner and should have a sensor closer to the door I enter instead of the middle of the interior hall that is further away from my unit. "
April 28, 2015
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5.0 out of 5
"It's a great place for anyone to use. Everyone there is very polite and friendly. The place is always clean. "
April 19, 2015
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4.6 out of 5
"Longer access hours. Why can we access the storage unit 24 hrs per day?"
March 24, 2015
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5.0 out of 5
"I Love UBS only thing is I have not received my refund for when I moved out as of yet."
March 23, 2015
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4.8 out of 5
"Friendly service, answered all questions, simple and easy process"
January 27, 2015
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5.0 out of 5
"The building layout is excellent, allowing vehicles of any size to get in and out easily. I liked the variety in unit size. We got exactly what we needed during this transaction from one personal residence to the next. "
December 23, 2014
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- Joycenette from Morrisville, NC
5.0 out of 5
"Ive been a customer for several years and never had any issues. Its a great place to rent."
September 25, 2014
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4.0 out of 5
"The only thing we were a little disappointed about was when we reserved your moving truck it was promised to us over a week in advance, and then when we checked on the reservation we were told that the truck could not be picked up until after 5pm."
September 24, 2014
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5.0 out of 5
"Extremely happy with the care and service that I have received"
August 29, 2014
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5.0 out of 5
"Great Place and Priscilla and Walter are the best!!! They are one of the main reasons I have stayed with Uncle Bob's all this time.
Also, very nice facility and it is a fair price. "
August 28, 2014
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5.0 out of 5
"We have been with A+ Self Storage since it opened and have noticed no drop in quality since the move to Uncle Bob's [Life Storage]. We don't have any plans to go anywhere else!"
August 27, 2014
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4.3 out of 5
"The representatives are great ot know and to work with. I've been with your company for 3 years and I have not had any problems. "
August 27, 2014
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- The Carying Pla from Cary, NC
5.0 out of 5
"We are very appreciative of your donation to The Carying place."
August 27, 2014
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5.0 out of 5
"You exceeded expectation because service was prompt, without clinching, appearance clean and polite...
"
July 17, 2014
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5.0 out of 5
"Everything was quick and efficient and the associates are always up front about all information."
June 23, 2014
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5.0 out of 5
"The manager was friendly, unhurried and showed us multiple options for our rental space. "
June 05, 2014
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- Samantha from Raleigh, NC
5.0 out of 5
"I am bad with names but the lady who helped me was very accommodating. I reserved a 10x10 over the phone a few days prior with a man. Once we saw the 10x10 and got home to start loading up to take a trip in, we realized that it wasn't going to be big enough. We loaded anyway, drove to the facility, and the lady was able to quickly help us find a larger unit. I was surprised on how fast that process took. It was nice as we were on a tight time line that day. Kudos on the service level."
May 28, 2014
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- Jason from Morrisville, NC
5.0 out of 5
"We were very impressed with how clean and cool the buildings were kept, and with the level of security for our unit. "
May 26, 2014
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5.0 out of 5
"quick and easy ... good deal, including use of truck!"
April 25, 2014
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5.0 out of 5
"If we ever need storage again, you will be our only place! We love Priscilla!"
April 23, 2014
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4.8 out of 5
"Used space there for over six years. Was very pleased with the service. Never any issues during that time and the folks in the office there were pleasant and professional. "
April 23, 2014
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5.0 out of 5
"I am always greeted with a friendly hello and my questions are always able to be answered by the staff. I am particularly impressed with Prissilla; she in particular has always been very helpful to me and is very organized."
March 04, 2014
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5.0 out of 5
"Walt was great! Very personable, was very knowledgeable and answered all of our questions. Walt was very respectful and helpful."
March 02, 2014
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- Angie from Morrisville, NC
5.0 out of 5
"Not sure of why or why not. But from point of view I am very pleased with it all. Very happy with my choice."
February 28, 2014
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4.9 out of 5
"The staff at this location are very attentive and helpful."
February 28, 2014
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- Robert from Charlottesville, VA
5.0 out of 5
"I just wish there was lighting in the storage units."
February 28, 2014
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5.0 out of 5
"Never had any problems. Always treated courteously and professionally."
February 28, 2014
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4.3 out of 5
"I generally do not go to the office unless there is a concern. When I do the associates are helpful."
February 28, 2014
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- Becky from Morrisville, NC
5.0 out of 5
"Thanks to Pricilla for everything. Once again. You're awesome!!!!!"
February 26, 2014
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5.0 out of 5
"My belongings are important to me and it is important that I store them in a safe place. I feel confident that my belongings are safe and that is a huge relief!"
February 20, 2014
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5.0 out of 5
"I am always welcomed when I come in and to my surprise they even know my name "nice" !!
I just have been pleased with their help with boxes , tape, and info. We have been very happy with this place . We moved from our home and have sized down and this has been just great to walk in and get what we need and still know our things are safe till we get our new place ready. Thank You "
February 18, 2014
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4.8 out of 5
"Staff always nice and professional. Grounds are always clean and attractive. Very happy with this location."
February 05, 2014
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4.5 out of 5
"the gate is sometimes broken due to large trucks... perhaps there's a better method for getting trucks in and out of the facilities?"
January 30, 2014
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5.0 out of 5
"over all nice. a little more lighting in the ally ways would be nice. maybe lighting in the storage units too. other than that a nice place "
January 01, 2014
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5.0 out of 5
"Very clean and professional. Thank you for the fine service"
December 23, 2013
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5.0 out of 5
"If I do have to stop in at the office, it is always a pleasure. "
December 18, 2013
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5.0 out of 5
"I was in an inside unit and it would have been helpful if the door in the hallway would lock open when you are moving in or out of the unit. I made it a little hard to keep holding the door open while my movers where loading and unloading. This process cost your tenants money when they are paying movers by the hour! Thanks other than that love this place and will use them again in the future."
October 24, 2013
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5.0 out of 5
"My only thing is raising the rent. My rent was increased, but I didn't go in and complain. I'm not happy with the rate increase, but I am happy with everything else! Very nice place to rent from!!!"
October 23, 2013
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5.0 out of 5
"Priscilla and Walter were very kind, helpful, and considerate of my needs to move to Cary-Morrisville, NC. They are wonderful people that work for your company."
October 23, 2013
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5.0 out of 5
"Pricilla Is a wonderful, wonderful person. Very nice and very helpful!"
October 01, 2013
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4.6 out of 5
"The representative did not explain I would need to purchase rental insurance until we were completing the contract. Otherwise, I am very happy with the experience and with the services so far. Thank you!"
August 29, 2013
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