Self Storage Facility near First Ward in Charlotte, NC 28204

"Clean and safe"

"Katie Fielder is Awesome!!! She is thorough and informative. She is ultimate customer service!"

"Liz was fantastic and made this process super easy!"

"This place is very clean and Liz was super nice and kind. I would recommend to everyone."

"Katie was amazing all away through the process. 5 stars!!!"

"Katie is the most knowledgeable manager at Life Storage! She took the time to share with me all of the deals, information about the units and sister stores. She’s the one you want to work with on 7th street!"

"Katie was amazing, great service, and very clear and communicable"

"Thanks Katie and Michael! That was very painless getting me set up with a locker"

"Matt and Katie did well"

"Great customer service provided by Liz! Thanks alot!"

"Got a great deal on moving supplies and super easy to move into the unit!! Fantastic staff"

"Matt, Keith, Katie"

"Katy, Keith, and Matt was very helpful and friendly. The unit was great. The facility location was perfect for me and very clean and to access!"

"katie was amazing and such a sweetheart. truly a ray of sunshine"

"Katie and Matthew at the front desk are so helpful and have great auras. We got our unit in less than 20 minutes no hassle. 10/10"

"Katie & Matthew were super kind, knew so much, and got us all set up in 20 minutes. Great experience 👍"

"Excellent experience during the 2 months I was storing my belongings here in between moving cities. Katie was exceptional in helping us set up the unit and selecting the best space. Great value and customer service."

"Spot on"

"Gracias!"

"Very great service!"

"Liz and Matt were so helpful and made the experience wonderful!"

"Great service by Matt and Katie very efficient and informative."

"Had a great experience getting moved in with Keith! Everything went smooth and quickly and I would highly recommend."

"Liz was so helpful! Highly recommend using this storage facility!"

"Katie is top notch at the 7th street location. She treats each customer with respect and she is fair. I appreciate her willingness to listen and give honest feedback. She is the only reason I still do business with Life Storage! Thank you for always advocating for the customer!"

"Katie and Liz are so helpful. Glad they are here."

"Great customer service!!!"

"Awesome !!!"

"Very helpful"

"The sales representatives Katie, Liz and Keith were amazing. They were professional, kind, helpful and most importantly upfront with every detail. Katie was very thorough and showing me all the sizes I requested and let me know of a unit size I wasn’t aware of. Liz patiently waited with me as I familiarized myself with the lock, because I wasn’t use to that type of lock. The price is excellent, the facility and location are perfect and the staff is what sealed the deal for me."

"Katie & Keith were both phenomenal! I’ve never experienced such great customer service. Love being a part of the Life Storage family."

"Excellent service!"

"Keith was a huge help figuring out the right unit for me! Super accommodating and helpful!"

"Staff was very helpful"

"Reasonable rates. Very Clean. Liz was very friendly and helped me to get the best deal."

"Liz and Katie are the best. Always smiling and quick to assist with anything you might need. This is by far the best storage facility in the area. Perfect location and helpful employees, what more could you want?!"

"Katie and Keith - Were awesome today! They were able to give me a tour of the facility, answer all of my questions and get me squared away for my upcoming move."

"Liz and Katie was such great help! Liz took me around the facility to really get a great understanding of what to expect! Highly recommend this location."

"Great experience!"

"Great experience!!"

"Katie was great and so knowledgeable with all my questions and very kind! The best I’ve had by far"

"Katie Fielder was the best assistance at a storage unit. She made sure to explain everything in depth and every company deserves an employee like her"

"Went in to get a new storage unit and Katie was extremely helpful through the entire process. As soon as I reserved my unit she reached out to ensure I was familiar with the process and helped me tour my unit make sure it was the right size and educated me on everything I needed. Glad I chose this location!!!"

"Katie is always so helpful and straight to the point whenever I have questions that needs to be answered. She has the patience to explain any and everything about storage rentals. She definitely puts herself in her customers’ shoes to make them feel secure about their decision. Thank you so much, Katie!!"

"Professional and quick service. ⭐️⭐️⭐️⭐️⭐️"

"Katie Fielder was amazing today! She helped us with everything we needed."

"Katie was amaze balls she helped with every question she was honest and very thorough!!! And kept a smile on her face the entire process not gonna lie that would have overloaded my brain if she hadn’t explained the process to me!!!"

"Katy did amazing !"

"Liz and Katy were so helpful with finding me the perfect storage space. I highly recommend this facility."

"Katie and Liz are very helpful and knowledgeable!! They both was very kind showed me my space before I signed anything! Property is very clean shop with 7th street!!"

"Liz and Katie were amazing! Literally got a discount and free product with their help. Will be using life storage for now on!!!"

"Super friendly and helpful! Katie and Liz are truly customer service focused and explained everything so throughly! Above and beyond service, thank you!!"

"Katie was excellent and transferred us to the proper sized unit in a timely manner. Job well done!"

"Katie was great!"

"Katie is phenomenal! She was personable, funny, attentive, helpful, and so kind while I was moving into my unit. She made sure I saw the spot before I signed any paperwork, and when I was signing my rental agreement she made sure I understood each part of it. Katie made this process so easy and much less intimidating! And she has some amazing nails 💅🏼 !"

"Liz & Katie are simply amazing!! They helped me get a space was very nice and i appreciate the hard work. I came to this location because of the reviews and they did not disappoint."

"Let’s start with this location is very busy so it can be difficult to get in contact with someone. I will say they are understaffed but Katie held it down on my visit. She managed 3 customers including myself making sure we all got what we needed. She was thorough with the details of the contract. She let me view multiple units and was very patient. Katie was knowledgeable of every question I had. She’s nice, and she treated me like we’ve known each other for years. The check out process was quick and easy. Thank you Katie. You need a raise because you do a fantastic job here with the customers."

"Easy process. Katie was great."

"Thanks for helping me remove the insurance when covered by my home owners policy!"

"Katie and Liz were great helping me get a storage unit! Very friendly and informative about the space and policies."

"Liz and Katie are always on top of their game and provide excellent customer service not only to myself but to everyone I have seen walk in while I was there. Thank you ladies!"

"Liz and Katie are amazing and keep the property clean. Thank you for being great."

"Liz & katie were such great help today! Made things so easy to work with! Also had great attitudes!"

"Liz did a wonderful job"

"Liz has been amazing..! She helped me with getting into a new unit because the space i had has weird dimensions..! But she was able to move me to a better one..! She’s so sweet and polite! Go and ask for Liz she will get you right with the best customer service ..!"

"Facility is nice and clean, but I woke up early Saturday to go pay for the space and was told that the unit that I had reserved is not available, and that the reservation doesn’t reserve the actual space, but it is up to the staff to figure out my actual unit, which doesn’t really make sense to me. All of a sudden she finds my reservation, then went to go view it, just to see that it is already taken. Lastly, when trying to find another space, I’m quoted more than the reservation price that I reserved so I left. The only way I got some sort of assistance is when I called the customer service number, and the guy said that what told me is “not how it works”and he escalated it to someone else, which I haven’t heard anything back. So I’m confused and still storage-less… Two stars because the facility was clean."

"Katie was such great help. She went above and beyond for her customers. I’ve had a great experience."

"Very personable and thorough!"

"Katie is great!!!! Love her and Albert!"

"Katie was so amazing funny very friendly and awesome from Deborah and Ms Marlene"

"Katie and Albert were incredible! They were so helpful with the transition into our new unit. Thanks y’all!"

"Albert and Katie provided excellent 5 star service. Went above and beyond. Thank you"

"Albert and Katie have great customer service… They made the process quick and enjoyable…Thanks 🫶🏾"

"Very accommodating and very helpful. Katie helped get me my refund for a missed charge and was the sweetest, and Albert was a lovely smiling face and conversation. (good luck with your statistics, Albert)"

"Albert Is the coolest!!! 💪🏽"

"Liz is very helpful, inviting, made an effort to reach out to make sure I was coming to the store. Polite nice explain well"

"The staff who work at the storage facility located on east 7th street were so helpful, kind, courteous and thoughtful. I highly recommend them to everyone. And would do business with them again. They would be my first choice. Thanks again !!!😊 Junelle"

"Fantastic service!!"

"Easy in and out. Clean facility. Nothing but easy and affordable. Shout out to Albert"

"Bright clean facility, staff very helpful with set up."

"Fantastic customer service! Answered all my questions and helped us get our non-profit business unit up and going!"

"Keana was very helpful with getting us setup."

"Liz is the best customer service representative available at this location. She is 100% on top of her game and will go above and beyond to help each abd every customer so you feel like yoir the only account she has today! If you need to rent this is the BEST option available in the market today! I do hope management is able to learn from her skill set and teach all the other employees across the region!"

"Laticia was fantastic!"

"Liz was incredible, fast and efficient. A pleasure to work with!!!"

"I was helped by Liz, she was very kind and helpful and detailed about what was needed! Very refreshing to work with."

"Liz was extremely helpful!"

"Liz was extremely informative and kind! Great to work with."

"Great service, superb attitude and considerate with good follow-up also, appreciate and grateful to Liz and Life Storage! Thank you and God bless!"

"Liz was super helpful and I really appreciate her positive attitude and willingness to help. Thanks!"

"Had a great experience with Liz! She was super helpful and informative, and would definitely use this location again because of her! 10/10"

"Liz and reneisha where very professional and friendly. Didn't made doing business smoothly."

"Very welcoming team members in the office and the facility is super clean and convenient."

"From start to finish, Liz went above and beyond. Very friendly, informative, and made the process very easy. I’m very happy I chose Life Storage!"

"Great service from Liz!"

"Liz was so sweet and knowledgeable, explained everything really well and was really personable. The facility itself is nice and great customer service made it even better 🙌🏽"

"Professional, reliable, and efficient customer service and on-site care. Team Liz and Rholanda provide a great representation for your company brand!"

"Great experience 👍"

"Liz is great she took great care of me!"

"Nice storage facility"

"Liz was amazing ... thorough, kind, and informative ... with every customer who entered the store while I was there. :-)"

"Liz- Was so awesome she helped me out alot.. Thanks Liz..."

"Wonderful service! Reneisha is a very professional and knowledgeable manager. Liz and staff are also just wonderful! The property is very clean and well-maintained. Moving is such a stressful time. I really appreciate the staff making this as painless as possible! :) Thank you so much!"

"IT'S SENT BY GOD."

"Great service setting me up and the place is clean and well mainted."

"Rholanda was extremely helpful while I went through the process of renting my first storage unit. She was incredibly sweet and took me through the steps and motions of finalizing everything. Great experience and would highly recommend coming down to her!"

"Liz was awesome! Very professional and helped us with everything we needed."

"Liz was very professional and friendly"

"Amazing experience Liz is wonderful very help full and very friendly"

"Rholonda was so sweet and did an amazing job helping me with everything I needed today!!"

"Liz was of great service! Answered all of my questions and helped me to get settled for my move."

"I came in just to get a little bit more information about the Storage facility the young lady in the office I do believe her name is reneisha was so wonderful and helpful. The office And property looked so good compared to other storages I’ve been to I will definitely be choosing you all to store with."

"Life Storage is a great place to rent a unit from. Very clean site. Liz was helpful and professional and is always smiling whenever I come in."

"Top storage place"

"Liz was extremely helpful today. I forgot my code to get in so she looked it up WHILE she was busy on the phone with another customer! Talk about multi-tasking. The only thing I didn't like, was the stars I can give is limited to 5. She deserves more."

"Liz was extremely helpful and kind, with a great sense of humor. She should be the standard for everyone who is customer face forward."

"This is the best storage in the Charlotte area! Liz provides EXCELLENT customer service."

"Liz greeted us with a smile. She was very efficient and professional. So glad we choose LifeStorage on E 7th Street Charlotte, NC."

"Customer service was really next level! Feel great about storing my belongings here. Liz, you are the best! Thank you for helping make my move less stressful!"

"Liz is awesome! Had to cancel my first appointment but when I was finally able to reschedule and check in, the process was really straightforward. Liz found me a great unit, recommended helpful storage tips, and helped me save some money! Really great experience and I feel super comfortable storing my belongings here."

"I’ve never had to get a storage unit before & Liz was super helpful!"

"Liz is very friendly and professional!!"

"Liz was great. She helped multiple customers at the same time and all with a smile. Great service."

"Liz is amazing! She went above and beyond to make sure that my move out was smooth and she was very helpful! I highly recommend this location simply bc of Liz’s customer service!"

"Liz offered a lot of help and information!"

"I was helped my Liz. She was friendly when I walked in. Very informative and was patient as I switched sizes of units haha. I left happy with my unit and with some boxes to start packing. I would refer this place to anyone looking for storage, it is also very clean."

"Liz was great help! Very friendly and helpful."

"Liz here was super helpful! She helped me find just the right unit to fit my needs and absolutely went above and beyond!"

"Liz, provided an exceptional customer care experience. I’m going through a temporary medical issue right now, however, Liz went over and above to assist me. Thankful for her professionalism & kindness."

"Liz was great at helping me find the right storage unit for my moving needs. She went above and beyond with helping and we all know moving can be stressful."

"Liz was extremely helpful and took care of everything we needed. The entire experience was great."

"Most awesomest person in North Carolina, very knowledgeable and extremely nice. She went above and beyond the call of duty! I recommend working with Liz highly. It gets no better !"

"Liz was exceptional. She got me in quick & fast only spent about 10 mins at the front before moving my property in!! We need more people in the world like Liz! I love you girly lol❤️"

"Liz was very helpful with our moving process! She was very helpful with explaining how everything works."

"The rep was super nice and made the process quick and easy. Exactly what I needed on a day that I have a million things to do!"

"I was able to get a great storage unit all in a matter of minutes."

"Liz & Reneisha we’re amazing, patient, and very helpful. Thank you for making this transition such a great experience!"

"Liz was very helpful and super nice! Made the process much less painful"

"Mary and Liz did an awesome job at helping me set up my account. They were kind and very hospitable. Best storage facility in Charlotte!"

"Friendly staff and convenient location"

"I was tremendously appreciative of Reneisha and the staff at this storage location. She was attentive, helped me pick the best size and get the best rate for my short stay. You should give them a try."

"We were taken care of immediately after walking in. They were also very kind and understanding."

"Liz and makayla are AMAZING!!!!!!"

"LIZ was amazing! Very helpful & knows her job"

"So helpful, Liz was fantastic and helped us to access our unit after some misunderstanding on our part. Makayla was also so sweet and was also so helpful."

"Liz was very helpful while helping me get my first storage unit."

"Customer service was very nice and professional."

"Liz is the the best I didn’t even want to leave she provided excellent customer service and even helped me upgrade my storage i left life storage in excellent spirits"

"Liz, Ashley and Reniesha were amazing! Highly recommend this facility. Thanks ladies."

"Liz, Reniesha and Ashley They were very helpful with helping me secure a storage space. Very kind and respectful."

"Customer service is outstanding!!"

"Great experience. Liz was very helpful."

"Ashley and Reneisha was amazing and professional. I was able to rent out a storage room very quickly! 10 out of 10 recommend!"

"The staff is friendly. The environment is clean. They are very respectful. No bug issues like most properties."

"Liz was friendly and helpful! Thank you."

"Liz , Ashley , Ronnisha All we’re amazing at this location. AMAZING Customer Service. Helped me with everything I had questions with. Thank y’all so much for great customer service."

"Liz, Reneisha & Ashley are wonderful. They helped me so much today! I love the new staff and space!"

"Liz and Ashley was a amazing help to me. They are so nice and kind. They was always on point."

"Liz & Ashley was very very helpful and nice."

"It is an awesome time here ! Staff are very helpful and accommodating. Clean and very well kept. Thank you Reneisha and Ashley !!"

"Liz took very good care of us. Service par excellence."

"Great customer service. Clean facility. Affordable prices."

"Liz was absolutely amazing. Her customer service was outstanding, something that’s definitely lacking in a lot of places. I’d definitely recommend this facility for her, the cleanliness and location is a plus"

"Liz was outstanding she was very professional."

"Liz's service was fabulous! She deserves a raise."

"Liz was a great help today"

"Liz was very understanding and helped me find a better deal. Very appreciative and great service!"

"Liz was was great and so helpful!! Very knowledgeable!"

"Hello, just wanted to let you know that my rental experience with Liz was fantastic, please consider her when raises bonuses and promotions are available. Thank you"

"Liz is great! She helped us get the best unit that fit our needs. Highly recommend"

"I was having a really bad day! I lost my keys to my storage unit and was very overwhelmed! When I I arrived at Life Sorage I was greeted by Liz and Ryver who assured me it would be ok. They provided me with excellent customer service and took care of me right on the spot! I would definitely recommend Life Storage if you need storage and the reassurance of knowing your things are safe!!"

"Liz and the rest of the team were very professional with making sure that I had everything I needed and ready to go for my move!"

"Liz is great . Thank you so much. Going thru a lot and she is a blessing"

"I recommend that you come here for storage space, it’s a clean and safe environment. Liz was a wonderful help and got us some DEALS!"

"Liz was super friendly and personable. Went over everything in a clear and efficient manner."

"My experience at Life Storage was wonderful! I needed a unit to store some items while moving and Liz was super helpful! She made sure I had everything I needed and even found me a more convenient unit than the one I had reserved online. Wonderful service and a great, clean storage space!"

"Very helpful staff! Liz made sure we had everything we needed for our move."

"Life storage makes life easy and simple. Thankyou for all your hard work. Liz did a wonderful job providing the necessary information. She is amazing at the work she does. Thankyou again"

"Liz was awesome to deal with and made the whole process super smooth and easy!"

"I love this Storage Location its safe clean and the customer service I receive every time from Liz is always a pleasure her attitude is always positive, shes available to help everytime ive came in. I will refer Life Storage to anyone Thanks Liz"

"Thank you for the great service Liz and Reneisha"

"Liz helped me out a lot ! made my first experience at life storage very welcoming. Would definitely recommend this facility and she will take care of you ! She was kind and sweet & made sure that I was well taken care of"

"Liz and Reneisha were awesome!! The service was quick and professional! Thank you ladies for you all your help ❤️ will definitely use this storage in the future!"

"Mary and Jason were very thorough and helpful. A wonderful experience!!"

"Clean and secure. All inside climate controlled storage."

"They noticed it was my birthday and sang me happy birthday! They were also very kind and helpful!!"

"I can't say enough good things about my experience with Life Storage. They have great prices and a lot of great storage options but the BEST part was my customer service experience! Reneisha and Liz are a great team. They really care about people and helping them out. They went over and beyond my expectations and really came through! They are so helpful, kind and informative. They made my not so joyful experience with having to move, very easy and much better. I will be forever grateful for my experience and wish the best to those who follow! I definitely would recommend working with these ladies & this company!! Great job!!"

"Mary is so helpful and sweet! Thanks for helping!!"

"The Agent Tashonda @ E 7th St. was polite and very informative. Thank you!!"

"Tashonda provided excellent customer service. She made my experience worth while. She was very knowledgeable about the facility. She even took the time to assist with securing my unit."

"Tashonda was excellent. I enjoyed working with her. Wes"

"Prior reviews are for the Public Storage which Life Storage took over. This place is horrible now. Can’t access the office because they’re never open during the hours they say they are. Rent has increased and there is trash collecting all over the building. Run, don’t walk from this place."

"If you value good customer service, don’t bring your stuff here. After this location was sold to Life Storage, it has went down hill FAST. I miss public storage so bad. Helpful tip, if you go during business hours, don’t expect them to be open. Even if they are sitting in the lobby chilling in their phones, they will turn you away citing they are closed 2 hours before stated time. I have never got an answer on the phone or help in person in the last 6 weeks. I don’t know how you can operate this way for extended periods. Embarrassing…"

"Resuelve el problema de un espacio extra para guardar tus cosas"

"Navigating the transfer in ownership has been incredibly frustrating. There never seems to be anyone there to help in person. No one answers the phone. They've taken weeks to return a phone call and even though my problem was supposedly resolved on that phone call, upon attempting to create an account with the new site it will not allow me to make a payment. late payment fees added each month but no way to pay up to get up to date. Maybe they have better service for new customers, but for me as an existing customers that opened the account with Public storage the service is terrible. The facilities are and location are great. I will update pending a resolution to this billing situation."

"Life Storage bought Public Storage and have had nothing but issues. Can not get any costumer support by returning my call or by email. Have had so many price increases in the last year my rent has almost doubled."

"Helped us out majorly by giving us a box we needed for free!!! Very nice staff! Highly recommend!"