Customer Reviews - Life Storage #372, Matthews
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We at Life Storage want to maintain the best storage facilities in Matthews, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Matthews (#372)
4.84 out of 5
based on 47 of our most recent Reviews
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4.8 out of 5
"Facility location was excellent for our needs. The manager & assistant manager were always professional and accommodating to our needs."
February 11, 2019
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- Deborah from Matthews, NC
5.0 out of 5
"My first experience using storage. I will definitely use again if the need comes up."
November 24, 2018
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5.0 out of 5
"Great customer service, Doug Duncan is always friendly, helpful and courteous."
October 15, 2018
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5.0 out of 5
"Great service and staff made it easy to do business with you."
May 23, 2018
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- Leonard from Charlotte, NC
5.0 out of 5
"Very happy with Life Storage. Have been highly recommending your company to our fellow residents at Windsor Run. Keep up the good work."
April 22, 2018
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- Peter from Weddington, NC
4.8 out of 5
"It was a great experience. The facility clean and the employees friendly."
March 24, 2018
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- Gabrielle from Charlotte, NC
5.0 out of 5
"I was extremely pleased w the customer service and cleanliness of the unit. I intended to rent the unit for a few months but stayed for a year. Highly recommend the business and if ever in need will return Thank you! "
December 23, 2017
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4.6 out of 5
"Nice people, nice facility, very clean, well lit, easy to access."
August 29, 2017
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5.0 out of 5
"Very impressed with the service of the staff at the Life storage facility we utilized."
May 23, 2017
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5.0 out of 5
"I rent Multiple Units. It would be nice if a discount was offered for multiple unit rentals.
I am VERY PLEASED with the Staff and Facility. "
April 26, 2017
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5.0 out of 5
"Had a storage unit for several months. Good experience overall"
March 24, 2017
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4.6 out of 5
"Tom the manager was always very polite and helpful when i had questions. I will definitely use your facility in the future if needed. Thanks"
March 23, 2017
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5.0 out of 5
"I dealt with both Tom and Doug and both were extremely helpful, courteous and kind. They went out of their way to be accommodating with my requests and I would choose Bob's Storage again if the need arose.
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October 25, 2016
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5.0 out of 5
"Great location. Friendly service. Love how clean it is!"
September 27, 2016
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- Kimberli from Charlotte, NC
5.0 out of 5
"Uncle Bob’s is an awesome storage solution. The location was conveniently located for us so we found it by driving by but our decision to rent space was confirmed by our neighbors who use Uncle Bob’s for business storage. They said, “You will love it. It is safe, nicely lit and well maintained.” We completely agree with our neighbors in our experience. Thomas and Doug are great in the office and have helped us work through our needs during our transition of homes. I completely recommend Uncle Bob’s for storage solutions."
June 30, 2016
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- Rick from Mineral Bluff, GA
4.9 out of 5
"I rented a unit for over 2 years. During that time my storage requirements fluctuated and I changed size of my unit accordingly. Each change was effortless. The climate control kept my furnishings from being damaged by moisture/humidity. I also appreciate the use of the carts & dollies at no cost. The elevator was also a big help."
March 27, 2016
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5.0 out of 5
"I WISH YOU WOULD HAVE BEEN CLEARER WITH PRORATED DEPARTURE. WE BASICALY MOVED OUT THE 5TH DAY AND PAID THE ETIRE MONTH AND WHEN I CALLED FOR A REBATE YOU SAID NO. ALSO TOLD ME THAT YOU ALREADY RENTED OUT THE SPACE TO ANOTHER. VERY DISPLEASED ABOUT THAT. I WORKED WITH THOM THE WHOLE TIM I WAS THERE AND HE WAS GREAT."
October 26, 2015
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4.0 out of 5
"I received a notice of rent going up and I'm obviously not too happy about that. "
October 26, 2015
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5.0 out of 5
"Both Tom and Doug were very helpful,professional and made my experience with Uncle Bob's a very pleasurable. Thanks again...."
October 23, 2015
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5.0 out of 5
"I'm consistently pleased with the staff and the neatness of the facility. I feel completely at ease knowing my belongings are in a safe and clean environment and that a competent staff is in attendance."
August 27, 2015
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5.0 out of 5
"We have been extremely happy with the staff and facilities. Whenever we have had questions or needed help your knowledgeable staff have been attentive and taken care of us. Thank you!"
August 06, 2015
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- Christopher from Charlotte, NC
5.0 out of 5
"Tom Dolby is very professional and always willing to help. I have rented storage units in Atlanta and FLorida for the past 12 years and this has been the best customer expeince I have had at a facility. He is vey concientious and wants to make his customers happy!"
August 04, 2015
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- Chadwick from Charlotte, NC
3.7 out of 5
"There is no grace period for being late on a payment. The $20 late fee is ridiculous. There should be some kind of grace period. "
June 26, 2015
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- Richard from Charlotte, NC
4.6 out of 5
"the price is high but thats just me. I registered aan account on line so that I can pay on line. It appears that I must pay with a credit card. I would have preferred to use my debit card. "
June 18, 2015
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5.0 out of 5
"made the renting process very easy and non stressful"
May 27, 2015
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5.0 out of 5
"Good place. Very dependable. We feel our belongings are safe there. Thank-you1"
April 29, 2015
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5.0 out of 5
"I rented a very nice space at reasonable price. Access to second floor not as difficult as I expected"
April 28, 2015
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5.0 out of 5
"Everything was fantastic and Tom and Mary were very, very helpful."
March 25, 2015
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- Jonathan from Charlotte, NC
5.0 out of 5
"I still have a unit and would recommend your store to anyone who is looking for a clean, well-run business."
October 28, 2014
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4.8 out of 5
"Uncle Bob's [Life Storage] was great! Only problem I had was having to wait on someone to come back to the office while they were either showing property or at lunch."
October 27, 2014
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5.0 out of 5
"This was my first time at a rental facility, so I didn't know what to expect. The attendant was extremely helpful and courteous eventhough I had a lot of questions. "
September 25, 2014
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- Kenneth from Matthews, NC
5.0 out of 5
" management searched and helped myself find the suitable space I needed to store items. Process over three months until a storage space opened that satisfied my needs. Management did not give up on satisfying my request"
September 25, 2014
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- Carol from Columbiana, OH
5.0 out of 5
"You go above and beyond by calling me every month to take my credit card payment so i can avoid late fees. I travel constantly and this is a huge help to me.
Your staff is always the best!"
September 18, 2014
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5.0 out of 5
"We were in a bind and Tom helped us out. We will always use Uncle Bob's [Life Storage] because of Thomas."
August 31, 2014
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- Dean from Palm Desert, CA
4.2 out of 5
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we are usually not in the ares so have little reaction with personnel."
August 28, 2014
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3.7 out of 5
"I wish they would keep doors closed to the.non climate control units. Also make unit walls go all the way up to ceiling."
August 28, 2014
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- Charles from Charlotte, NC
5.0 out of 5
"The team at Uncle Bobs is fantastic. Always polite and helpful, and the entire facility and grounds were immaculate. Excellent experience!!"
August 23, 2014
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5.0 out of 5
"The staff are great, nice to do business with them. Gene"
March 28, 2014
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- Charles from Matthews, NC
5.0 out of 5
" I was quite pleased with the ease of renting a space when we needed it. the space was very clean and carts were available when we were moving stuff into the space. We also purchased boxes and tape for our move. Thus far , our experience has been great."
March 26, 2014
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5.0 out of 5
"We had never rented a storage space before and your team made it very easy. They were very helpful and worked with us to get the best space possible for our needs. At one point, Thomas even called to say that he noticed we had locked our lock but not actually secured our space. Thanks for watching over our belongings!!"
March 04, 2014
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4.3 out of 5
"I like Uncle Bob's [Life Storage]. It is clean, well lit and feels safe. I have not had to go into the store itself in a long time so I could not really critique it fairly. I would recommend this location though."
February 27, 2014
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4.9 out of 5
"I STILL HAVE UNITS THERE AND AM VERY
SATISFIED BEING THERE."
February 23, 2014
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5.0 out of 5
"Great experience, professional and helpful staff. Thank you"
December 25, 2013
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4.5 out of 5
"The men's restroom has been clean each time I have used the facility which is a real plus.
My unit is where it does not have much light especially in the winter's shorter daylight. Would it be a problem if I use my extensinon cord to an outlet so I might get a light rigged up when I need it?"
November 18, 2013
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- Glenda from Indian Trail, NC
5.0 out of 5
"Thank you for your service. We have moved to another state and don't need a storage unit at this time, but during the time we were customers at your Weddington/Matthews Road location, we were very happy with our storage unit and the facility."
September 29, 2013
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- Nancy from Indian Trail, NC
5.0 out of 5
"You were great! Would use you again if needed and would recommend you to others."
September 23, 2013
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5.0 out of 5
"I have never had a storage facility before and this is a really nice place and very convenient to my house. Our family has two units. The guys in the office are very professional and nice. "
September 17, 2013
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