Customer Reviews - Life Storage #94, Liverpool
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We at Life Storage want to maintain the best storage facilities in Liverpool, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Liverpool (#094)
4.86 out of 5
based on 64 of our most recent Reviews
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4.8 out of 5
"My only complaint is the packaging tape I bought was junk. Otherwise, it was a good experience."
January 23, 2019
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5.0 out of 5
"had exactly what I was looking for and at a lower rate then expected, explained to me why getting my unit with three days left in the month would get me the next month free instead of waiting till the first of the next month to get one."
November 17, 2018
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- John from Cape Vincent, NY
5.0 out of 5
"Answered all of my questions and was able to help me make a knowledgable dicision."
November 17, 2018
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- Harold from Baldwinsville, NY
5.0 out of 5
"have used this storage place in the past and thats why i came back..great to do business with."
October 19, 2017
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- George from Mattydale, NY
5.0 out of 5
"I have had a storage space at the Liverpool Location for many many years. And there is no better place and people to work with there. They have always treated me with respect. And helped out in any way they could. And a shout out to Kathy for doing such a great job for all the years I have been there. A Top Notch Storage Facility with a Top Notch Manager in Kathy"
September 28, 2017
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4.8 out of 5
"All expectations and concerns were met in a timely manner. Thank you for a wonderful and safe experience!"
September 26, 2017
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4.6 out of 5
"The associate Kathy is always smiling helpful and right on the ball. #1 in my book.??"
September 26, 2017
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- Richard from Liverpool, NY
5.0 out of 5
"Service was prompt, informative and courteous. Good job!"
August 20, 2017
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- Catherine from Syracuse, NY
4.8 out of 5
"I also appreciate it that when I've had an Emergency situation come up an it sometimes caused me to be late with my payment, you guys always worked with me as best as you can. That really means a lot because situations do arise for people and its nice to know you will work with your customers. For me, The last few years haven't been the greatest for my kids and I so thank you for the help.."
August 08, 2017
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- Sadiyqah from Syracuse, NY
4.2 out of 5
"My expectations were met. Just nothing spectacular. I received average customer service."
July 20, 2017
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5.0 out of 5
"Every time I walk in there I feel welcomed. Always so helpful with any questions I may have."
July 19, 2017
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- Anne from Morington, Victoria,, VIC
5.0 out of 5
"I was very much impressed with one outstanding employee named Kathy at your Liverpool Branch on Henry Clay Blvd. in New York. I dealt with her for many years all the way from Australia and she went out of her way to assist me at all times. Thank you Kathy! "
June 23, 2017
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5.0 out of 5
"Was referred by Parkrose estates. Live in Ohio everything was arranged over the phone"
April 30, 2017
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- Richard from Mattydale, NY
4.7 out of 5
"The size of unit was aval.and was clean.and the worker knew her job well."
April 28, 2017
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5.0 out of 5
"Was and is so easy and pleasant, this was my second time coming back from Oregon and no issues at all before or this time as well."
December 27, 2016
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- Albert from North Syracuse, NY
5.0 out of 5
"i like the convenience .. enter on one road and exit on another"
November 29, 2016
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- Swanzetta from Syracuse, NY
5.0 out of 5
"Kathy was wonderful she really me made me feel like she had my best interest in heart. Thank you again for everything "
November 23, 2016
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5.0 out of 5
"I reserved the storage online and then received a friendly phone call. When I did arrive the woman was very kind and helpful. She was new and only wasn't sure of one of my questions, but made sure to answer it. She was very professional and made me feel satisfied with my choice. Thank you."
September 21, 2016
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- Laureen from Brewerton, NY
5.0 out of 5
"I feel my belongings are safe and I always feel welcomed, even if my payment is late, as it has been a couple of times. Great people work there!"
August 17, 2016
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4.5 out of 5
"Kathy is wonderful. Extremely helpful & accommodating. Others in office are relatively new & never were able to answer any of my questions. "
June 23, 2016
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- Janice from LaFayette, NY
5.0 out of 5
"I was very pleased with the service given me when signing the contract for my storage space. One small error with the space size, however the associate was very apologetic and went above and beyond to make sure all accomodations were in order."
April 20, 2016
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- Lisa Therez from Liverpool, NY
5.0 out of 5
"Mark & Cathy were always friendly & eager to help or assist with questions"
February 24, 2016
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- Andrea from Princeton, NJ
4.0 out of 5
"I appreciate the excellent storage conditions for my belongings. I wish it were slightly less expensive, however."
February 24, 2016
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- Harold from North Syracuse, NY
5.0 out of 5
"I WOULD USE UNCLE BOB'S AGAIN. GREAT EXPERIENCE. THANKS..."
January 24, 2016
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- Deborah from Pennellville, NY
5.0 out of 5
"Michelle & Kathy was very courteous and anxious to help was always prompt to assist with the payment process. I was always greeted with a smile. They are the best and I would recommend anyone I know to go to Uncle Bob's for their moving and storage needs. Best of Luck."
October 30, 2015
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4.8 out of 5
"Everything was as I expected it to be based on my initial phone conversation with the facility."
October 26, 2015
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5.0 out of 5
"The experience has been great!!! Every staff member I worked with was understanding and went above and beyond. Super friendly and helpful!! "
August 27, 2015
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4.9 out of 5
"I believe the ladies name was Cathy, she was very knowledgable of her position. Greeted and maintained professionalism the entire process.
The question that was not asked is: if I had knowledge of someone that needed a storage site would I be willing to offer your facility? The answer would be yes, very satisfied with experience and facility"
August 26, 2015
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- Margaret from Fayetteville, NY
4.3 out of 5
"I feel it is much more expensive than other storage facilities."
July 24, 2015
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- Amy from North Syracuse, NY
5.0 out of 5
"Michelle & Kathy are the best!!!! I will not rent from anyone else!!! Also had parking spot!!! Very very satisfied!!!! Love these girls!!!!"
July 21, 2015
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- Carol from N. Syracuse, NY
5.0 out of 5
"Michelle @ Liverpool has been awesome to work with! I would not hesitate to recommend your storage units to friends and family, and I will surely use this convenience again, so many thanks for helping us with our move!"
July 16, 2015
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5.0 out of 5
"The woman working the office every time I stopped in always was plight and helpful this was one of the reasons we chose your company over the other 2 in the area we could have gone with "
July 08, 2015
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5.0 out of 5
"Everything was exceptional...I had to change lockers at the last minute and that was no problem at all. I was made to feel like a valued customer and not a number and I appreciated that. The store and grounds were well kept and that instills confidence to a renter. Very fine service all the way around! Thank you!"
June 26, 2015
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5.0 out of 5
" I was pleased with the service and will be recommending you to people that will be moving. "
May 29, 2015
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4.8 out of 5
"Area surrounding units neat and clean as were units themselves."
May 26, 2015
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5.0 out of 5
"Any questions I had were answered in a respectful and informative way. All options and terms were thoroughly explained. "
April 27, 2015
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- Marion from Liverpool, NY
5.0 out of 5
"I was happy with the service. I'm glad I chose Uncle Bob's [Life Storage]."
April 27, 2015
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- Vicentica from Syracuse, NY
5.0 out of 5
"I was in a crunch with frozen pipes in when I used Uncle Bob's and they made it a one-stop process for me, moving van and storage place. Employees all helped me every step of the way."
April 24, 2015
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5.0 out of 5
"I have (and will continue to be), a part of the Uncle Bob's [Life Storage] "Family" of satisfied clients for almost two decades now, and have always been treated with great professionalism and respect, and in particular by the personnel at the LiverpoolNY store. Further than that however, they have gone the extra step to make me feel a part of the family by always recognizing me whenever I visit the office or asking about something of personal interest when I call into the store --all of which goes a long way towards my having stayed here for so long thus far and planning to continue to do so in the future. It's always been a great team that's worked here at the Liverpool, NY store --kudos to them for being so awesome!"
February 26, 2015
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5.0 out of 5
"My experience with Uncle Bob's Self Storage was exceptional. From the moment I entered the front office until the time I left the assistance and service I received was superb. I would recommend to all!"
February 23, 2015
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5.0 out of 5
"Cathy and Michelle were excellent they make your company look great. I was.very pleased
"
November 26, 2014
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5.0 out of 5
"I would recommend this facility to anyone who is in need of storage. The 2 girls in the office are a gem and anyone would be lucky to have them as employees."
November 19, 2014
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5.0 out of 5
"I feel that all the staff that I have come in contact with are all a great asset to your team. their customer service skills are awesome!"
October 29, 2014
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5.0 out of 5
"The staff was great and very helpful. Extremely happy.they went above and beyond to help us out
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October 28, 2014
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5.0 out of 5
"the employee that waited on me was professional, courteous, respectful and informative. She made my rental experience pleasant. She needs some Kudos from Uncle Bob's [Life Storage]. :)"
October 17, 2014
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- Phyllis from Syracuse, NY
4.3 out of 5
"Only reason for answer on "property well maintained" is because of snow removal for easy access to my building in winter.
Otherwise, very happy with Uncle Bob's [Life Storage]!"
September 29, 2014
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5.0 out of 5
"This is our 2nd time renting with Uncle Bob's. Both times we have had a great experience. I have recommended Uncle Bob's several times already. We are completely satisfied. Thank You.
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September 28, 2014
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- Suzanne from Chittenango, NY
5.0 out of 5
"I used the call center first and because of an urgent need to rent space I was directed to call where I needed to rent.
I arrived and all paperwork was preprinted. Conversation was polite and professional. I had rented at this facility many years ago, and was pleased that it continued to have a great staff."
July 28, 2014
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- Jere from Baldwinsville, NY
5.0 out of 5
"Very well maintained with a friendly, helpful staff. A pleasure to go there.
Need a SIGN on cardboard container that "OPENING IS ON THE OTHERSIDE".
I was there several years before finding it as it was always locked in the front when I drove by."
July 20, 2014
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5.0 out of 5
"Everyone is always very helpful and friendly there."
June 17, 2014
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- Cynthia from N. Syracuse, NY
5.0 out of 5
"Having rented with other self-storage facilities Uncle Bob's [Life Storage] was a refreshing change. Service was prompt, friendly, concise, and informative. The paperwork was reasonable and explained but for me the most important part was the cleanliness and friendliness of the staff."
June 16, 2014
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5.0 out of 5
"The customer service was wonderful. I was offered the free truck rental and reserved a time slot. I was then called the day before saying they may have to do some repairs on the truck and offered me plenty of other options so that I wouldn't have to change or cancel my reservation time. The truck ended up being in good shape and available but I appreciated the foresight, consideration, and prompt communication I received. Happy to be storing with you!"
May 29, 2014
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3.6 out of 5
"Requested space was available.
However, I do feel price is too high. "
May 29, 2014
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5.0 out of 5
"Storage unit was much cleaner than I expected and it was brightly painted. The indoor lighting was also bright."
May 23, 2014
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4.6 out of 5
"Kathy at Liverpool store is a great manager. Always on top of everything."
May 19, 2014
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- Amanda from N. Syracuse, NY
4.3 out of 5
"Everything is great, however, the prices are a little high."
May 05, 2014
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- Thomas from Liverpool, NY
5.0 out of 5
"The main reason i stopped there was the cleanliness the place on RT57 is a dump. The girls were just great even with all the snow this year the isles were always clear. "
May 03, 2014
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- Thomas from Brattleboro, VT
5.0 out of 5
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I appreciate the reminder calls from Michelle P. when I forget to make a payment. It's never intentional but my life is a bit full so I appreciate the proactive approach to help your customers avoid late fees, etc. Keep up the great work and give Michelle P in Liverpool, NY some recognition for doing an outstanding job!!!!"
March 25, 2014
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- Allissa from Liverpool, NY
5.0 out of 5
"Both of the ladies at the liverpool office exemplify what Customer Service is suppose to look like. You have two wonderful employees.
Allissa "
February 28, 2014
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- Ronald from Liverpool, NY
5.0 out of 5
"We moved from NH to NY and my first interaction with your staff was via phone. I was impressed right off the bat, they have gone above and beyond. We have told several people how happy we are with them. We had storage units in NH and NEVER had this quality of service. ( there you go, your next location! ) Luhansk you ! "
February 28, 2014
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4.4 out of 5
"Great staff, great facility. I have recommended to family and they have reneted a space there. It has a great location very near our office. "
February 26, 2014
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5.0 out of 5
"The ladies are always kind and friendly. i enjoy stopping buy to see them...."
February 19, 2014
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- Stephen from Liverpool, NY
5.0 out of 5
"Quick and easy service and explanation goes a long way with me."
November 07, 2013
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- Sharon from Collierville, TN
5.0 out of 5
"I was always greeted with a hello hows things today. The staff were exceptional and I will return if need be."
October 23, 2013
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