Self Storage Facility near Syracuse in Cicero, NY 13039

"Very polite over the phone. All in all a nice storage place and the customer service is 10/10 Would recommend."

"T.J was very helpful and respectful. A pleasure to work with. I would recommend life storage to anyone looking. Great prices and people here. Appreciate all the help!!"

"The smallest size unit served our needs. Access to the unit was easy. Thanks"

"Great to store at they are very resource full"

"Good people, wonderful property and easy move in. 5 stars all the way!!! Thank you Gretchen for your help!!!"

"Gretchen Sherman was very helpful & friendly. She answered all of our questions provided great service."

"I don't typically leave reviews however, this situation absolutely warrants one to say the least. For the past year and a half, I've been riding some pretty extreme waves of life. Having situations thrown at me that I never in a million years could have imagined. Although Gretchen, the Cicero store manager has her own life her own story she took the time to not only listen to mine but went above and beyond her duties to help me in a desperate time of need, ultimately taking one less aaburden off of my back. I feel extremely blessed and full of gratitude as I'm reminded of why I have been a customer of life storage on/ off for 10 years & why if I ever find myself in need of a storage unit again, I will ABSOLUTELY be a returning customer! THANK U SO MUCH GRETCHEN you have no idea how much of a help this has been to me!"

"Gretchen is always top notch very friendly knows my name knows exactly what’s going on every time I go in there even if it’s once a month to pay my bill and always has a smile on her face and I put a review last time about her and I didn’t know her name so now this is another review that has her name very good employee definitely a keeper"

"Gretchen Sherman is so knowledgeable about the units and cost. She always has a smile and eager to help. I highly recommend Life Storage on Thompson Rd Cicero and ask for Gretchen!!!!!"

"Gretchen was very friendly and knows her stuff."

"My experience at the storage unit was amazing. Gretchen was very helpful and nice. I’d recommend it to anyone."

"Would definitely recommend using life storage units. They go above and beyond to meet your needs. I had the pleasure of speaking with Bridget, she was very helpful and very kind!"

"I honestly can not say enough good things about this life storage, we are from Ottawa, Canada and regularly get parcels inbound and come pick up from our unit at a later date. The team goes over and beyond to help and always do so with a smile on their face. They will have my business for years to come"

"Good people! Great location!"

"Gretchen Sherman, was very accommodating and helpful."

"Bridget was very helpful and professional. She answered all my questions. The facility looks great."

"Clean, but pricey."

"Stopped in momentarily ask about some details of a unit and Sam and Gretchen were very knowledgeable and helpful. Should we end up needing the space, this is the first property we’ll go to."

"Staff are knowledgeable and professional. Setting up my unit was almost as fast as closing it down. Very efficient system."

"Can I give 6 stars??? Gretchen at LifeStorage was absolutely amazing. I wanted to rent a 10x30, but with those sold out I wanted to rent 2 units together. But they only had 1 available. I asked her to put me on a wait list to see if another one might open up close by--AND SHE REMEMBERED ME! How often does a customer service person actually remember to check a waitlist? Honestly, she probably would have remembered my name even without checking--because she just seems the type to remember names (which always impressed me). I was able to cancel a different unit that was farther away, and swap to the new location next to my first unit. WHAT a lifesaver! I was stressing about paying the movers extra to have to pick up at 2 very different storage unit locations. She made that part of my moving stress disappear. I will recommend this location, and especially encourage people to ask to speak with her. Whew--thanks!"

"Raises prices at random and make it impossible to get in or out"

"Great experience, indoor temp controlled storage was excellent!"

"We were so impressed with the facility!  It was clean and secure and everything worked well (lighting, entry pads, doors, etc).  The prices were reasonable and the people helpful and organized.  I would definitely recommend this facility to anyone in need of storage!"

"Gretchen was great! She was so nice and very helpful!"

"Gretchen,the store manager at the Thompson Rd., Cicero NY location was so helpful in renting my storage unit. From the moment I talked with her on the phone about having a Pod dropped there to the final loading of my unit, she was so nice and courteous and professional. She even helped me get the unit locked back up when I was having a problem with it. Definitely feel good about renting at this location. I wish all customer service people were as nice as Gretchen!!"

"Gretchen was especially helpful. I feel safe storing my valuables here."

"Stopped in to look at a space and Gretchen was very helpful!!!"

"I see there is a new manager, who is helpful and friendly, just like the previous manager. Very happy storing at Lifestorage!"

"Angelica was amazing! Definitely recommend this facility!"

"Kennidyann was AMAZING! Not only was she helpful in helping us book our storage spot, but she even drove us back to it and offered to give my husband a ride back to the front so I didn’t have to drive to the back. She really made the process seamless, even while dealing with an IT issue, and her customer service was the tops! I’d give her more stars if I could. I also want to thank Angela for her great customer service via phone - she was very friendly and helpful. Very pleased with our experience at Life Storage!!"

"People Friendly...nice to do business with..."

"Kennedyann was beyond nice. Super easy transaction. Will only recommend this place."

"Helped my grandmother move her belongings here and the staff is very friendly. The roads between units were nicely plowed for easy access and Kennidyann was so kind and helpful during our time here. I would highly recommend anyone looking to store things to use this facility!"

"Great service, they've gone above and beyond. The storage is also ample for the price and location."

"Kennedyann and Angelica are awesome!"

"Kennidyann Galloway makes the experience at the Cicero, NY location a pleasure--She has a bright attitude and is quick with recommendations and solutions to a wide range of storage issues.! Kennidyann Galloway is what service is all about--taking care of customer needs while sincerely enjoying the experience.! LifeStorage is lucky to have a person like Kennidyann Galloway on their roster.! Team player all the way. Thx Kennidyann--Much appreciated Jim"

"Customer service is awesome! Office staff is very helpful and friendly! Facility is clean and very well maintained. Easy access. Would recommend to anyone!"

"ABSOLUTELY FANTASTIC SERVICE FROM PHONE TO IN PERSON!!!! I’ve never dealt with any storage unit before, and when I called to explore my options and look into some things, I had everything explained to me very well and I understood it perfectly. Kennidyann was very pleasant and friendly and kind over the phone. A few days later, I met her in person after checking about changing to a climate controlled unit, and was almost too late to do so where I would have to do it the next day. She was just as cheerful and friendly in person as she was over the phone!!!! At first, I was a little bummed out over having to pay more for a specific lock for the climate controlled storage, but it was worth it to ensure my NEW 65” TV was safe. I plan on having my unit for longer than I currently need it for. I’ll find a use for it to continue using it, even if its empty, I’ve still got it as long as it’s locked, I think. Fantabulous service!!!! Keep doing what you’re doing Kennidyann!!!! Thats the kind of service I like to see, and you deserve either a promotion or a raise, or both, or maybe a free lunch provided by the company"

"Excellent service! Very personable and friendly staff!"

"Kennidyann was so sweet and funny. Her customer service is exceptional and was very accommodating and helpful."

"Kennidyann was so helpful!!! Truly amazing service and I would recommend this place with no doubt!"

"Kennedyann was such great help in finding us a climate controlled storage unit. We called the morning of and were able to secure a unit in no time. Great customer service and a very positive attitude. Would recommend."

"They were very friendly and helpful. It was great service"

"Wife and I needed a storage unit, 5x8 . Very nice facility, gated , security cameras, need a unique code specific to you. Price was great, no contract, month to month. Kennidyann who was there in the office to greet us was a sweetheart and super helpful :"

"Very friendly and awesome would definitely recommend coming in to get a storage unit for a really reasonable price"

"Kennidyann rocks! Angelica , too. My reservation and move in was smooth and both of these ladies kept me laughing and smiling the whole time. I would highly recommend renting here to everyone!"

"KennidyAnn was incredibly helpful and informative. I could not have asked for a better experience."

"Easy to work with, provided options in the area to find the best possible selection."

"Lets face it moving is stressful enough, Then having to store your stuff. Kennedy, Terri and staff are great people very helpful, and were a pleasure to talk to."

"Found Life Storage #278 Thompson Rd, Cicero, an excellent experience. First encounter was with with Michael over the weekend, who was so very helpful in determining the size unit I needed. He was most accommodating, professional, and a pleasure to work with. The following Monday I met the Store manager, Kennidyann, to complete the transaction, and found her to be delightful as well...knowledgeable, informative, and dedicated to the facility in serving its customers."

"KennedyAnn is a wonderful asset to your company. Please treat her well."

"Very happy with your services. Front desk customer service and is always excellent!!! Not happy that we cannot pay your office directly by phone any longer. Not happy that there is a service fee now added to pay by phone. Do not like automated systems. I always go in to the office at Thompson and South Bay Road to make my payments now. The girls there are terrific !!!"

"Your office people are definitely the best! They always make me so glad to be doing business with you. Such an asset!"

"Thank you Kennidyann!! Was very helpful, friendly, funny, overall great experience"

"Customer Service is 2nd to none, and the facility is well maintained. I highly recommend this location."

"The staff is wonderful. They have gone out of their way to help us. The facility is well kept and neat. I would recommend them to anyone around who needs storage solutions!"

"I highly recommend Life Storage. Kennedy Ann goes above and beyond to assist you with all of your storage needs."

"Kennedy Ann and Angelica were so friendly and helpful. Every time I needed assistance they were more than helpful. Made my experience with storage. Satisfied. Thank you ladies. Thompson RD Cicero NY location. Great staff. ??"

"The climate control was excellent - Our furniture and clothing were in wonderful shape after a year in storage."

"Nice people"

"Excellent experience. All steps are convenient. Also good prices."

"Excellent customer service"

"Our first storage.  Very quick and such friendly service.  Can't wait to start using our unit, and see the great staff."

"While moving from another state (PA) recently, Kennedy the manager had helped me. I didn't end up needing the unit, and they told me I would be fully refunded!   I was treated very wonderfully by Kennedy the manager! Thanks!"

"Life Storage in Cicero is the way a business should be run. The facility is secure, convenient, and very clean. Most of all, the staff are amazing. All VERY friendly and helpful. At first visit, I felt like Id known them for years. Always smiling faces, and always cooperative, and helpful. I was late returning the lock keys, so technically, I was into the next month. I feel that any other business would have charged me the extra month, and maybe Life Storage would have had to charge me if they were out of units, but for whatever reason, they said it was no problem at all. Thats the way I would treat customers. Actually, I never felt like just a customer. I wouldnt hesitate to use them again, and will recommend them to anyone who needs storage. Thank you, and keep up the outstanding work!!!"

"Easy access good location pleasant people at front desk"

"The ability to have access to my belongings in a safe environment."

"Friendly staff. Clean facility"

"I needed a storage unit and was able to walk in get signed up, and get my unit super fast. Staff is very friendly and positive. Recommend if you are in the need of a good storage unit. Gated code to get it too."

"I came in requiring about a space, and immediately was approached by an associate who introduced herself as Angelica.she showed me a space of 10x15 and also informed me of the security cameras and how an access code is needed insuring that our property is secure.very helpful. Thank you Dave Ross"

"Manager was terrific - friendly, prompt and very helpful. Explained everything very well."

"The manager was always friendly and helpful. This was the best experience I have ever had with storage facility"

"Smooth and quick process. The facility is clean and well taken care of. The staff is very knowledgeable and truly cares about the customer."

"Kennedy was great!"

"Kennedy Anne is such a great manager!!! She always takes care of her customers"

"The door on the unit is rusty"

"Management and staff went out of the way to meet my timeline of a storage unit and truck reservation."

"Kennedy Ann is the best!"

"Met expectations in all areas"

"You have a wonderful establishment I love life storage I know my belongings are safe and that everything is secure "

"The care from the moment I walked in the door was welcoming. I was taken care of quickly and efficiently. "

"Thanks for the great service and reasonable rates!"

"At this horrible time in my life where I had to move . Your kindness of your staff from the online right to the store was sincere and extremely caring . I had to move by myself and when I pulled up to the heated units and seen carts available it was like giving me an extra hand . I loved that u also provide a vehicle for extra help . I would highly recommend your business to everyone !! "

"Great group of people. Pleasure to do business with them. Candy is great."

"Great employees- genuine caring and courteous even when busy!"

"Thank you for making my short stay there simple and stress free."

" Kennidyann & Terri at the 8239 Thompson Rd., Cicero, NY location were absolutely wonderful. With all the stress of moving, it was great to have them helping us. They both love their jobs and it shows by their attitudes and actions."

"The associate was very friendly and explained everything to me. She answered all my questions."

"Every question and concern I had was resolved and answered to my satisfaction. If there was a Star rating system - This facility and its employees would get a 10 on a scale of 1 to 5."

"Helpful, courteous service."

"KennedyAnne was / is wonderful, very friendly and respectful, knowledgeable and a genuinely great customer service person. I wouldnt think of going anywhere else for my storage needs. "

"The employees were great. Very knowledgeable and very eager to help. I am completely satisfied. "

"Property Manager Kennidyann does an outstanding job at this facility and always makes you feel welcome !"

"Great communication, excellent attention to detail,welcoming,helpful, informative,great customer service "

"Everything was quick and easy and explained fully. Great service"

"The two representatives we met with at the Thompson rd facility were simply outstanding! We are heading back on Friday to rent two more units to help us in our move."

"KennedyAnn was a pleasure to work with."

"EXCELLENT!!! KennedyAnn was Amazing!! "

"Very friendly and courteous. Was treated like a valued customer."

"This was my first time, I'll be back."

"Provided Great customer service "

"Courteous, friendly and very helpful. "

"Went to storage unit on average twice a month during the winter and had no problems."

"My experience was great "

"Everything was explained completely! Workers are amazingly knowledgeable, friendly and helpful. I wouldn't try another storage ever. "

"Can't think of anything"

"Everything was great !"

"Kennedy Ann at our Uncle Bob's is awesome! She is always a pleasure to talk to and very helpful if I have any questions or concerns."

"Associate KennidyAnne is terrific and super accommodating!"

"Thank you so much for the excellent experience, keep up the good work!"

"The customer service was outstanding. The website was very user friendly and the location was very easy to get to."

"Your staff was very helpful and made me feel good with renting from your company. thank you"

"Kennidy Ann is the sweetest woman ever! Very nice, super helpful. Thank you so much!"

"Great staff you have here!! They know their job well and were very friendly! "

"Awesome place!!!"

"I was told everything that I needed to store my belongings. The associate was very friendly and polite through the whole process. I would recommend Uncle Bob's storage to any one interested because it is affordable, well kept, and the use of the truck was greatly appreciated."

"Quick service. Price a little high."

"Everything went very smooth just as I was explained on the phone prior to coming in."

"Both reps in office were friendly and helpful. appeared knowledge able and got me in and out in a timely manner."

"Your crew at the Thompson rd location in Cicero ny are awesome!!! "

"The employees at Uncle Bob's are very friendly and made me very comfortable leaving our stored items."

"There were some snags after I rented and with the moving truck that I did not know about. The employees at Uncle Bob's [Life Storage] did not wait for me to find out at the last minute; they called me to let me know about issues right away. I thought that was awesome."

"Was very impressed with the staff, both when I signed up and when I cancelled. I will come back to this Uncle Bob's in the future without hesitation."

"We were very satisfied. My elderly mother was stressed out and upset during her move but the associate calmed her down and treated her with kind respect. In the middle of a very unpleasant day, Uncle Bob's was the perfect combination of helpfulness and efficiency. Thank you to Uncle Bob's employees who helped my mom make the transition to her knew home. My niece recommended Uncle Bob's to me and I have already passed it on to others. Great Job!!!!!!!!!!!!!!!!!"

"Your parking spaces are too narrow for outside vehical storage. I believe you spec them 10 foot wide and they are 8-9 foot wide which make it difficult to park"

"Kennidy was a great pro! Don't ever lose her!!!"

" I have been by your location 1000 times or more but never needed your service. When I did I immediately thought of you and everything went smoothly. Nice job :-))). "

"The limited hours is sometimes an inconvenience."

"The manager at the Cicero location is very pleasant and helpful!!"

"recently we had a call that there was a water problem at one end of site and that they were calling everyone. Good service. Didn't affect my unit but makes me know you are aware of potential damage."

"My experience over the years that I had the storage area has been extremely positive....never ever saw anything out of place...always neat and picked up....great experience...if i ever need a space in the future I would definitely rent a space at this location."

"Everything was great. Plan on returning next year."

"the best staff - professional, knowledgeable, helpful. was absolute pleasure to deal with. Thank you "

"cicero ny manager always rembemers my name that is great "