Customer Reviews - Life Storage #278, Cicero
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We at Life Storage want to maintain the best storage facilities in Cicero, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Cicero (#278)
4.95 out of 5
based on 46 of our most recent Reviews
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5.0 out of 5
"The ability to have access to my belongings in a safe environment."
February 17, 2019
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5.0 out of 5
"Manager was terrific - friendly, prompt and very helpful. Explained everything very well."
November 18, 2018
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4.8 out of 5
"The manager was always friendly and helpful. This was the best experience I have ever had with storage facility"
November 07, 2018
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- Anonymous from Syracuse, NY
5.0 out of 5
"Smooth and quick process. The facility is clean and well taken care of. The staff is very knowledgeable and truly cares about the customer."
October 02, 2018
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- Jill from North Syracuse, NY
5.0 out of 5
"Kennedy Anne is such a great manager!!! She always takes care of her customers"
June 23, 2018
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- Ronald from Bridgeport, NY
5.0 out of 5
"Management and staff went out of the way to meet my timeline of a storage unit and truck reservation."
May 18, 2018
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- Neil from North Syracuse, NY
5.0 out of 5
"The care from the moment I walked in the door was welcoming. I was taken care of quickly and efficiently. "
March 26, 2018
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5.0 out of 5
"You have a wonderful establishment I love life storage I know my belongings are safe and that everything is secure "
March 26, 2018
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5.0 out of 5
"At this horrible time in my life where I had to move . Your kindness of your staff from the online right to the store was sincere and extremely caring . I had to move by myself and when I pulled up to the heated units and seen carts available it was like giving me an extra hand . I loved that u also provide a vehicle for extra help . I would highly recommend your business to everyone !! "
February 20, 2018
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5.0 out of 5
"Great group of people. Pleasure to do business with them. Candy is great."
January 29, 2018
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- Deborah from Syracuse, NY
5.0 out of 5
"Great employees- genuine caring and courteous even when busy!"
January 24, 2018
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5.0 out of 5
"Thank you for making my short stay there simple and stress free."
January 23, 2018
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5.0 out of 5
"
Kennidyann & Terri at the 8239 Thompson Rd., Cicero, NY location were absolutely wonderful. With all the stress of moving, it was great to have them helping us. They both love their jobs and it shows by their attitudes and actions."
January 23, 2018
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- Richard from Syracuse, NY
5.0 out of 5
"The associate was very friendly and explained everything to me. She answered all my questions."
January 20, 2018
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5.0 out of 5
"Every question and concern I had was resolved and answered to my satisfaction. If there was a Star rating system - This facility and its employees would get a 10 on a scale of 1 to 5."
November 28, 2017
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- Christopher from Cicero, NY
5.0 out of 5
"KennedyAnne was / is wonderful, very friendly and respectful, knowledgeable and a genuinely great customer service person. I wouldnt think of going anywhere else for my storage needs. "
October 27, 2017
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5.0 out of 5
"The employees were great. Very knowledgeable and very eager to help. I am completely satisfied. "
October 26, 2017
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5.0 out of 5
"Property Manager Kennidyann does an outstanding job at this facility and always makes you feel welcome !"
October 06, 2017
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- Richard from Syracuse, NY
5.0 out of 5
"Great communication, excellent attention to detail,welcoming,helpful, informative,great customer service
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October 02, 2017
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- Kathryn from Syracuse, NY
5.0 out of 5
"Everything was quick and easy and explained fully. Great service"
September 20, 2017
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5.0 out of 5
"The two representatives we met with at the Thompson rd facility were simply outstanding! We are heading back on Friday to rent two more units to help us in our move."
June 28, 2017
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5.0 out of 5
"Very friendly and courteous. Was treated like a valued customer."
May 02, 2017
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- Diane from Fayetteville, NY
4.8 out of 5
"Went to storage unit on average twice a month during the winter and had no problems."
April 24, 2016
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4.7 out of 5
"Everything was explained completely! Workers are amazingly knowledgeable, friendly and helpful. I wouldn't try another storage ever. "
March 24, 2016
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5.0 out of 5
"Kennedy Ann at our Uncle Bob's is awesome! She is always a pleasure to talk to and very helpful if I have any questions or concerns."
February 25, 2016
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4.9 out of 5
"Associate KennidyAnne is terrific and super accommodating!"
January 27, 2016
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5.0 out of 5
"Thank you so much for the excellent experience, keep up the good work!"
January 23, 2016
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- Dedric from Watertown, NY
5.0 out of 5
"The customer service was outstanding. The website was very user friendly and the location was very easy to get to."
December 28, 2015
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- Wannitta from Syracuse, NY
5.0 out of 5
"Your staff was very helpful and made me feel good with renting from your company.
thank you"
October 26, 2015
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4.9 out of 5
"Kennidy Ann is the sweetest woman ever! Very nice, super helpful. Thank you so much!"
September 29, 2015
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- Krystal from E. Amherst, NY
5.0 out of 5
"Great staff you have here!! They know their job well and were very friendly! "
September 17, 2015
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5.0 out of 5
"I was told everything that I needed to store my belongings. The associate was very friendly and polite through the whole process. I would recommend Uncle Bob's storage to any one interested because it is affordable, well kept, and the use of the truck was greatly appreciated."
June 27, 2015
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4.8 out of 5
"Everything went very smooth just as I was explained on the phone prior to coming in."
March 27, 2015
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5.0 out of 5
"Both reps in office were friendly and helpful. appeared knowledge able and got me in and out in a timely manner."
January 28, 2015
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5.0 out of 5
"Your crew at the Thompson rd location in Cicero ny are awesome!!! "
November 21, 2014
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5.0 out of 5
"The employees at Uncle Bob's are very friendly and made me very comfortable leaving our stored items."
November 04, 2014
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4.5 out of 5
"There were some snags after I rented and with the moving truck that I did not know about. The employees at Uncle Bob's [Life Storage] did not wait for me to find out at the last minute; they called me to let me know about issues right away. I thought that was awesome."
October 29, 2014
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- Justin from North Syracuse, NY
5.0 out of 5
"Was very impressed with the staff, both when I signed up and when I cancelled. I will come back to this Uncle Bob's in the future without hesitation."
October 28, 2014
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- Marie from North Syracuse, NY
5.0 out of 5
"We were very satisfied. My elderly mother was stressed out and upset during her move but the associate calmed her down and treated her with kind respect. In the middle of a very unpleasant day, Uncle Bob's was the perfect combination of helpfulness and efficiency. Thank you to Uncle Bob's employees who helped my mom make the transition to her knew home. My niece recommended Uncle Bob's to me and I have already passed it on to others. Great Job!!!!!!!!!!!!!!!!!"
September 02, 2014
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5.0 out of 5
"Your parking spaces are too narrow for outside vehical storage. I believe you spec them 10 foot wide and they are 8-9 foot wide which make it difficult to park"
August 25, 2014
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5.0 out of 5
" I have been by your location 1000 times or more but never needed your service. When I did I immediately thought of you and everything went smoothly. Nice job :-))).
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April 23, 2014
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4.9 out of 5
"The manager at the Cicero location is very pleasant and helpful!!"
March 18, 2014
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4.4 out of 5
"recently we had a call that there was a water problem at one end of site and that they were calling everyone. Good service. Didn't affect my unit but makes me know you are aware of potential damage."
March 03, 2014
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- Sandra from North Syracuse, NY
5.0 out of 5
"My experience over the years that I had the storage area has been extremely positive....never ever saw anything out of place...always neat and picked up....great experience...if i ever need a space in the future I would definitely rent a space at this location."
December 23, 2013
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5.0 out of 5
"the best staff - professional, knowledgeable, helpful. was absolute pleasure to deal with. Thank you "
October 23, 2013
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5.0 out of 5
"cicero ny manager always rembemers my name that is great "
October 22, 2013
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