A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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We at Life Storage want to maintain the best storage facilities in Rochester, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"I have been a customer since 2019 at this store and I wanted to take a moment to recognize Linda and Sharon for all that they do every day for all their customers including me of course and sincerely thank them for their work at this location. I know Life Storage has a amazing team of two that does outstanding work in light of the many challenges they face running that store.
I appreciate all of their hard work and commitment to give the best service to their customers. They continue to show dedication, professionalism, and good work ethic to me and im sure to everyone that has a unit with them. Thank you Linda and Sharon for all you do."
"Sharon the desk associate was very accommodating, very polite. This is the first storage unit I've rented the place was very secure and very clean. I would recommend this place for the price of the unit and for the cleanliness alone. THANK YOU"
"I had a great experience with life storage. The location was clean and secure and the people there were very helpful. I would highly recommend this facility."
"I completed the process mostly online. I needed to change my unit prior to move in and Sharon was very helpful through the entire process. The facility is clean and easy to navigate. Thank you for helping with our family’s storage needs."
"The staff are very helpful and accommodating. The location is very safe so you'll have a peace of mind that your items are safely guarded. It is also fairly close to local colleges for any out of state students who may want to store their things before returning home."
"Manager Linda and Assistant Manager Sharon are the best! Amazing how they remember their customers, and make it a personal experience, along with offering suggestions that made setting up storage so much easier."
"All of the staff were very helpful from start to finish. They helped me find the right sized storage unit for all of my belongings while in-between apartments, and got me the best price! As an amazing perk, I was able to utilize their moving van for free to move all of my things into the unit. I’m very happy with this team and will go to them first if I ever am in need of a storage unit again."
"The manager Linda was very friendly and competent. She was not pushy and went out of her way to provide great customer service. I would easily recommend this storage facility lo anyone looking for safe, secure storage with accessible onsite management."
"Rented storage space with help from Sharon Niles. Sharon was a great help in getting the storage unit. She was very personable, answered all my concerns and great for helping me decide on the right size unit.
Met Linda Perkins the next day when taking documents back to Sharon. Both Ladies were great, felt like I knew them for years. I would do business with them anytime."
"Great Experience. I worked with Sharon. She showed different options. I found the one i like and she told me that the one on Jefferson Road had a unit with a bathroom within the building. This sold it for me, as I can now eBay my stuff and spend some time doing it and sneak into the potty if needed. The processes was easy. The facility is easy to maneuver, the carts make it a breeze to bring stuff in and out and I couldn't be more pleased with the experience, and my partner gets to put her car in the garage before winter. Win/Win!!!"
"Very convenient for Summer storage for students at local universities. We were able to get right-sized unit in short order, it was climate controlled and everything stayed safe, dry, and in good shape for an extended period of time.
Sharon in the office was very helpful and we'd definitely use again in the future."
"Good storage facility. No trouble. Gate worked well. Buildings were secure. Had a clean cute little storage unit. Kept some fragile things there while finding a new house."
"I stored my things at Life Storage # 23 on Brighton-Henrietta Town Line Rd in Rochester. Sharon and Linda were always great to work with when I got my own lock stuck. (How silly of me!!) They always answered right away. The unit was clean and I got a lot into it. I highly recommend Life Storage Store # 23 and Linda and Sharon. Nice people!"
"I absolutely love this place. Customer service is one of a kind. I came in on Wednesday and spoke with the employee there, I can’t remember her name but she was the lovely lady with glasses. She went over all my options that worked for me financially. Literally I came in on Wednesday and in a matter of 5-10 minutes I was out with what I needed. Thank you for your great customer service."
"This location has always provided friendly service to both myself and my family. I've been using their facility for 5 years now. I'm grateful I chose this location."
"We had never visited Life Storage before but were very glad we did so. Prices are reasonable and units are all clean, open, and readily accessible. Clean and neat facility. The best part, however, was the staff. Linda is an amazing representative for Life Storage and wonderful to do business with. And we have always been pleased with other staff members and how well kept the facility is maintained. Thank you!"
"Affordable, reliable and convenient! The lovely ladies who work here have been nothing short of wonderful. They helped me store my car in a unit for me to go home for two months while only 10 minutes away from the airport! Easy in, easy out! Will definitely be returning!"
"Recently had to rent here as we prepped for our move. Everything was clean, easy access, and secure. Liked it so much we got a 2nd unit here! Staff was always cheery and helpful, even during the trying times of Covid."
"If I could give NO stars, I would. August 26th I was called and told there was a potential leak above my storage unit, and asked if I could get there ASAP to move my belongings. I did. After moving goods to another unit, I discovered the lock didn't work and I couldn't secure the door. They had me move everything yet again and told me I would have 2 free months because of the inconvenience. I had already paid for September, so I skipped October's payment. October 10, I arrived to place goods in storage and found my code disabled, and my storage unit locked down with their own lock. I received no call, no email, no notice of any kind that they were locking me out, and renegging on their "2 months free for the inconvenience" promise. Horrible, horrible, horrible."
"When you read this - undoubtedly you are going to
wonder why I gave this facility a 5 star review. It's simple, really; the employees make this place shine.
I rented a unit for about 10 mos. the rental process was easy. The facility was always clean - no issues ever until our last week.
There was an apparent roof leak over our unit, causing water and insulation to fall on our items being stored.
The employee I dealt the most with (Sharon), could not have been more accommodating and helpful. She immediately assisted us by getting our undamaged items into a clean unit. She was so apologetic, I finally had to tell her that this was in no way her fault.
We had elected to purchase extra insurance. For anyone reading this review-BUY THE EXTRA INSURANCE!! The facility is not liable for damages to
your items (read your contract).
I also commend both Sharon and her supervisor, Linda, for their quick turnaround with the facility portion of filing the claim.
Would definitely rent from this facility again"
"When you read this - undoubtedly you are going to
wonder why I gave this facility a 5 star review. It’s simple, really; the employees make this place shine.
I rented a unit for about 10 mos. the rental process was easy. The facility was always clean - no issues ever until our last week.
There was an apparent roof leak over our unit, causing water and insulation to fall on our items being stored.
The employee I dealt the most with (Sharon), could not have been more accommodating and helpful. She immediately assisted us by getting our undamaged items into a clean unit. She was so apologetic, I finally had to tell her that this was in no way her fault.
We had elected to purchase extra insurance. For anyone reading this review-BUY THE EXTRA INSURANCE!! The facility is not liable for damages to
your items (read your contract).
I also commend both Sharon and her supervisor, Linda, for their quick turnaround with the facility portion of filing the claim.
Would definitely rent from this facility again."
"When you read this - undoubtedly you are going to
wonder why I gave this facility a 5 star review. It’s simple, really; the employees make this place shine.
I rented a unit for about 10 mos. the rental process was easy. The facility was always clean - no issues ever until our last week.
There was an apparent roof leak over our unit, causing water and insulation to fall on our items being stored.
The employee I dealt the most with (Sharon), could not have been more accommodating and helpful. She immediately assisted us by getting our undamaged items into a clean unit. She was so apologetic, I finally had to tell her that this was in no way her fault.
We had elected to purchase extra insurance. For anyone reading this review-BUY THE EXTRA INSURANCE!! The facility is not liable for damages to
your items (read your contract).
I also commend both Sharon and her supervisor, Linda, for their quick turnaround with the facility portion of filing the claim.
Would definitely rent from this facility again."
"Stored my stuff here for 3+ years and nothing happened to it. Staff was very helpful during setting up and closing my storage account with them. Would come back here of needed."
"Me and my fiancé had to rent a storage space for a month and a half and I am glad we chose this facility. First we rented a unit that was too small so when we needed more space to store all of our stuff transferring to a bigger unit was such a easy and fast transaction. Coming and going from the facility was always super easy as well. The facility was always clean and the staff always super friendly. When we vacated the unit Sharon took great care of us, she answered all of my questions and even laughed with me a little which is so important in someone who is in a customer service position. Thank you life storage, we will definitely be back to rent another unit if the need arises."
"Linda Perkins and her staff are always helpful and friendly. The unit I wanted was unavailable. Linda directed me to an available unit nearby and made a store manager connection that made the transition very easy. Her organizational skills are an asset to Life Storage and a great help to her customers."
"Wonderful person at the front desk. Was about to close and still answered my questions and showed me a storage unit I was interested in. Truly a pleasure. Thank you, Linda! :)"
"Sharon is super friendly and helpful. Easy reservation process and sell the locks right there. Great experience as a college student needing a storage unit!"
"We had never visited Life Storage before but were very glad we did so. Prices were reasonable and units were all readily accessible. Clean and neat facility. The best part, however, was the staff. Linda is an amazing representative for Life Storage and wonderful to do business with."
"A customer for several years now, I recommend this Life storage highly. The facility is first class, convenient, always clean and safe.
The staff is very well qualified and works hard always."
"I am very happy that they are still around! This is my favorite place to get storage space from. I just came back not too long ago and everything is still clean and affordable!"
"The staff are pretty great! Very informative of the new policies, prices, storage space. I feel really comfortable and secure with them! Keep up the good work!"
"Im usually on the go so i stay in hotels mostly, so i found this place on the internet and checked it out and i was pretty impressed. Clean, affordable, and when i need to leave some of my junk somewhere i got my little space to do so. Cant ask for much more."
"I had a great experience with Life Storage in Henrietta. I particularly am very grateful for the amazing service Linda Perkins, the store manager provided. She was very attentive to my moving needs, provided a lot of information and different options for storage and made herself very available to answer all my questions. I would highly recommend using this Life Storage."
"Had a great time working with this storage company. The office representatives were especially helpful and patient and Im very grateful for it. They helped a lot in facilitating a special arrangement of accepting packages from a shipping service into my storage unit when I was away at a different location. The storage unit was clean, very secure, well-maintained and served its purpose pretty nicely for the duration of storage. Would truly recommend this company for anybodys storage needs!"
"The associate that helped me reserve my storage unit, Sharon, was incredibly helpful. She made sure to explain anything I had questions about in great detail and helped me all through the process. She was very friendly and showed me all of the storage units that were within my price range. Overall she was an incredible help and she made my experience incredibly satisfactory."
"overall a completely positive experience, the only reason we moved out was because we ran out of room in our unit, wouldve gladly stayed if we could have gotten a bigger space, say 20x30, maybe youll consider having larger spaces at your facilities. linda, the manager at our location, was a sweetheart, always upbeat and helpful, thanks linda"
"Linda Perkins and her staff moved us into our unit easily and efficiently. Linda directed me to our new unit and helped us know how to gain access to the building easily. Her organizational skills are an asset to Life Storage and a great help to her customers."
"This is a very secure place to store your stuff. Linda was very knowledgeable and helpful. I signed up online and saved 10% plus got a free months rent. Thanks Life Storage, thanks Linda! :-)"
"Life Storage is awesome. Linda Perkins the manager is fantastic. She is so helpful, friendly and kind. She always goes above and beyond to give you great service. Her units are always spotless. Life Storage is a great company because of Linda Perkins. She makes your company a success.
I wish everyone was like her. Great Job Linda.
Thank you,
Denise Francione"
"If this survey if only based on the staff at this location they deserve 10/10 as they have exceeded expectation and have always been kind held clean facilities and never had billing errors.
My issue with LS is the sudden change in price for our unit.... it went up almost 30% without warning forcing us to move our stored motorcycles. (Force) Not due to price per se, but because we werent notified of any potential hike or when it would kick in (we found out because American Express notified us that there was a difference in payment to this merchant) ..... seemed underhanded because there wasnt even an email sent and disclosures during signup said nothing about (un-notified, heightened rental prices) . If it wasnt for AMEX we would have never known..... We wont ever use LS again for our vehicles for the season unless this changes... just be more transparent/straight forward"
"I usually dont do reviews but the new manager Delia was amazing. She was a breath of fresh air in this stressful time for my family. And the place was spotless. If ever we need a storage again we will be coming back to the same place to speak, to the same person."
"Excellent customer service especially from Delia Wilson who is very helpful and knowledgeable. She explain everything to me and my son, close to R.I.T
We would definitely recommend Life Storage to our family and friends. Thanks again, Tony & Raj"
"This was my first time at Life Storage, and I have to say how fantastic the store manager Caitlin is. She was so polite and helpful, and took as much time as I needed to make sure I was all set. She even helped me carry my boxes out to my car! I'll definitely be back soon if I need anything else. Thank you Caitlin!"
"Great staff. Very friendly and caring. I also remember telling the person assisting me that I'd be back in town early March, just in conversation, and she suggested I email and let them know so they don't charge me for the month of March. My storage unit was very clean. They're affordable. No complaints at all."
"I drove to pay my bill in person during open hours; the door said "open," but it was locked. I suggest that if the person inside has to leave, it would be appreciated if the "closed" sign was put on the door."
"Love how they offer a FREE use of a moving truck or van. You just need to call the office to reserve it instead of reserving it online. AND I wish they had the information about having to put down a refundable $100 to use it plus the cost of mileage/gas online."
"The process was extremely quick and efficient, and I found all personel (John at the office, plus the woman I spoke to on the phone the night before) to be extremely professional and personable."
"John, the Manager was incredibly nice, friendly, and provided excellent customer service.
I would definitely recommend the Brighton location to anyone!!"
"Uncle Bob's [Life Storage], and in particular the climate controlled building I'm in, is by far the cleanest, and safest feeling storage facility I have seen. Thanks!"
"I looked all over area for a climate control space for my items. I was super impressed with the structure at Uncle Bob's [Life Storage]. Loved the cleanliness, well lit, cameras everywhere, easy access any time I wanted. The most valuable feature was the use of the large cargo carts at the entrance of the facility which made transporting my items to the space so easy.
Highly recommend This Facility"
"The manager made sure that I understood the code used to enter the premises, apologized greatly for a slight delay in initially greeting me due to two people being ahead of me, and was most helpful in all ways. The storage area is clean and very well maintained."
"John and Mike are a pleasure to work with. Always courteous and professional. As an owner of a moving business, I understand the importance of customer service. These guys always go above and beyond to assist. I personally recommend this locations to many of my clients.
Sam"
"I bought a little fm from uncle bobs storage for my phone unit. When I went to retrieve my belongings the key wouldn't work and we had to hire a locksmith to get in. "
"I was very happy with the cleanliness of the buildings. Also happy with the number of carts available to move items from the truck into the building. Extremely happy with Gene and how helpful he was!"
"I booked the storage rental online- there was a discount in the price for this. As of yet, I have not received the discount price - I have been charged the full rate for the storage facility."
"Everything was explained properly. The storage space seems exceedingly safe. The employee was helpful, funny, and kind. The storage space was clean, air conditioned, and exactly what my roommates and I needed.
I will recommend (and have) Uncle Bob's to friends and family. "
"It was a busy time with many students just wrapping up their classes that afternoon. The Associate did everything he could to accommodate. I suggest adding an associate during these few anticipated peak times."
"Terrific customer service. After a terrible winter, when I asked if some snow could be removed around my RV parking spot, they had their snow removal contractor there the same day and cleaned around my parking spot. Awesome, wonderful, amazing customer service."
"I had a very positive experience under very trying times as a family member had suddenly passed away. Gene is the person who helped us and he was most helpful,understanding and efficient."
"The storage units did not have any lighting in them and it made it very hard to retrieve items during the winter time when it was dark out/or at night (with 24/7 access). Overhead lighting would help especially. Overall, the staff was supurb in customer service. "
"Mr. Gene Mayotte facilitated the process with finesse. Mr. Mayotte was pleasant, knowledgeable, considerate, efficient, and made it all go smoothly. It was a positive experience during a stressful move!"
"Not a thing. I've never had to use a storage facility so I have nothing for comparison but I am very pleased with how I have access all the time and how things are clean. "
"i think it's great that you are a 24 hr place it made it easier for me who works second shift to be able to get and put stuff into my storage unit after work instead of having to rush around in the morning to get there"
"This was the second time that I had rented from this location and both times, the service was great. Gene was always very helpful. The grounds are clean and secure."
The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Rochester and Henrietta
Our self storage facility on Brighton Henrietta Town Line Rd is located west of the Genesee Expy, between E Henrietta Rd and Clay Rd, near Bill Gray's Regional Iceplex. Click here for directions to this Life Storage.
At Life Storage Facility #023, we offer great property security systems and clean, affordable storage units to rent for the residents of Henrietta, Brighton, Pittsford, and other neighborhoods in Rochester, NY. Call us with questions, reserve online, or click here to compare other storage units in Rochester.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: Closed
Facility Access Hours
Monday: 24 Hour Access
Tuesday: 24 Hour Access
Wednesday: 24 Hour Access
Thursday: 24 Hour Access
Friday: 24 Hour Access
Saturday: 24 Hour Access
Sunday: 24 Hour Access
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
