*Storage unit size is approximate. Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
We at Life Storage want to maintain the best storage facilities in Rochester, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
"The associate that helped me reserve my storage unit, Sharon, was incredibly helpful. She made sure to explain anything I had questions about in great detail and helped me all through the process. She was very friendly and showed me all of the storage units that were within my price range. Overall she was an incredible help and she made my experience incredibly satisfactory."
"overall a completely positive experience, the only reason we moved out was because we ran out of room in our unit, wouldve gladly stayed if we could have gotten a bigger space, say 20x30, maybe youll consider having larger spaces at your facilities. linda, the manager at our location, was a sweetheart, always upbeat and helpful, thanks linda"
"I drove to pay my bill in person during open hours; the door said "open," but it was locked. I suggest that if the person inside has to leave, it would be appreciated if the "closed" sign was put on the door."
"Love how they offer a FREE use of a moving truck or van. You just need to call the office to reserve it instead of reserving it online. AND I wish they had the information about having to put down a refundable $100 to use it plus the cost of mileage/gas online."
"The process was extremely quick and efficient, and I found all personel (John at the office, plus the woman I spoke to on the phone the night before) to be extremely professional and personable."
"John, the Manager was incredibly nice, friendly, and provided excellent customer service.
I would definitely recommend the Brighton location to anyone!!"
"Uncle Bob's [Life Storage], and in particular the climate controlled building I'm in, is by far the cleanest, and safest feeling storage facility I have seen. Thanks!"
"I looked all over area for a climate control space for my items. I was super impressed with the structure at Uncle Bob's [Life Storage]. Loved the cleanliness, well lit, cameras everywhere, easy access any time I wanted. The most valuable feature was the use of the large cargo carts at the entrance of the facility which made transporting my items to the space so easy.
Highly recommend This Facility"
"The manager made sure that I understood the code used to enter the premises, apologized greatly for a slight delay in initially greeting me due to two people being ahead of me, and was most helpful in all ways. The storage area is clean and very well maintained."
"John and Mike are a pleasure to work with. Always courteous and professional. As an owner of a moving business, I understand the importance of customer service. These guys always go above and beyond to assist. I personally recommend this locations to many of my clients.
Sam"
"I bought a little fm from uncle bobs storage for my phone unit. When I went to retrieve my belongings the key wouldn't work and we had to hire a locksmith to get in. "
"I was very happy with the cleanliness of the buildings. Also happy with the number of carts available to move items from the truck into the building. Extremely happy with Gene and how helpful he was!"
"It was a busy time with many students just wrapping up their classes that afternoon. The Associate did everything he could to accommodate. I suggest adding an associate during these few anticipated peak times."
"Everything was explained properly. The storage space seems exceedingly safe. The employee was helpful, funny, and kind. The storage space was clean, air conditioned, and exactly what my roommates and I needed.
I will recommend (and have) Uncle Bob's to friends and family. "
"I booked the storage rental online- there was a discount in the price for this. As of yet, I have not received the discount price - I have been charged the full rate for the storage facility."
"Terrific customer service. After a terrible winter, when I asked if some snow could be removed around my RV parking spot, they had their snow removal contractor there the same day and cleaned around my parking spot. Awesome, wonderful, amazing customer service."
"I had a very positive experience under very trying times as a family member had suddenly passed away. Gene is the person who helped us and he was most helpful,understanding and efficient."
"The storage units did not have any lighting in them and it made it very hard to retrieve items during the winter time when it was dark out/or at night (with 24/7 access). Overhead lighting would help especially. Overall, the staff was supurb in customer service. "
"Mr. Gene Mayotte facilitated the process with finesse. Mr. Mayotte was pleasant, knowledgeable, considerate, efficient, and made it all go smoothly. It was a positive experience during a stressful move!"
"Not a thing. I've never had to use a storage facility so I have nothing for comparison but I am very pleased with how I have access all the time and how things are clean. "
"i think it's great that you are a 24 hr place it made it easier for me who works second shift to be able to get and put stuff into my storage unit after work instead of having to rush around in the morning to get there"
Save time and skip the counter! At this facility, you can complete your rental agreement, make payment, and get access right away. Just choose our "Rent Now" option.
Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.
Fencing around this facility is designed to limit access only to customers with assigned electronic access codes. Grounds, aisles and interior hallways are lighted for safety and convenience.
This facility offers month-to-month rental of parking for cars, trailers, and larger vehicles such as boats and RVs. Some spaces offer covering for protection from the elements.
The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.
Life Storage in Rochester sells the boxes and supplies you need for your move. Get free shipping to your home or save 20% when you pick-up at the store!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Rochester and Henrietta
Our self storage facility on Brighton Henrietta Town Line Rd is located west of the Genesee Expy, between E Henrietta Rd and Clay Rd, near Bill Gray's Regional Iceplex. Click here for directions to this Life Storage.
At Life Storage Facility #023, we offer great property security systems and clean, affordable storage units to rent for the residents of Henrietta, Brighton, Pittsford, and other neighborhoods in Rochester, NY. Call us with questions, reserve online, or click here to compare other storage units in Rochester.
Rental Requirements:
Insurance required
Storage insurance available (third party)
$25 admin fee
Payments due monthly, with a minimum of one month rental