Customer Reviews - Life Storage #23, Rochester
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We at Life Storage want to maintain the best storage facilities in Rochester, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Rochester (#023)
4.79 out of 5
based on 35 of our most recent Reviews
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- Shemeka from Rochester, NY
5.0 out of 5
"My things are protected, the storage is neat. The staff is nice. Everything meets my expectations."
February 25, 2019
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- Caitlin from Fairport, NY
5.0 out of 5
"Delia is absolutely amazing and a wonderful new addition to the life storage team!"
February 16, 2019
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- Elizabeth from Rochester, NY
4.8 out of 5
"I drove to pay my bill in person during open hours; the door said "open," but it was locked. I suggest that if the person inside has to leave, it would be appreciated if the "closed" sign was put on the door."
June 18, 2018
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- Kelly from centereach, NY
4.8 out of 5
"Love how they offer a FREE use of a moving truck or van. You just need to call the office to reserve it instead of reserving it online. AND I wish they had the information about having to put down a refundable $100 to use it plus the cost of mileage/gas online."
May 19, 2018
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5.0 out of 5
"John is excellent to deal with. Truly an asset to your company."
April 18, 2018
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4.8 out of 5
"Expectations were met and associate was very helpful."
September 01, 2017
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5.0 out of 5
"I was surprised at how convenient and accessible it was. Felt comfortable with the gated access. "
April 23, 2017
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- Melissa from Rochester, NY
4.9 out of 5
"The process was extremely quick and efficient, and I found all personel (John at the office, plus the woman I spoke to on the phone the night before) to be extremely professional and personable."
January 23, 2017
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- Heather from Rochester, NY
5.0 out of 5
"I really like the secured property and climate controlled building. "
October 31, 2016
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- Karen from Scottsville, NY
5.0 out of 5
"The whole process was much easier than I expected! Nice facilities and good location, also."
October 24, 2016
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5.0 out of 5
"John, the Manager was incredibly nice, friendly, and provided excellent customer service.
I would definitely recommend the Brighton location to anyone!!"
September 25, 2016
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- Michael from Brooklyn, NY
5.0 out of 5
"Uncle Bob's [Life Storage], and in particular the climate controlled building I'm in, is by far the cleanest, and safest feeling storage facility I have seen. Thanks!"
July 26, 2016
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- Genevieve from Pittsford, NY
4.9 out of 5
"this is the first time i ever had to use a storage facility. I was completely happy with everything. i have already recommended it. "
May 05, 2016
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- Marybeth from Rochester, NY
5.0 out of 5
"I looked all over area for a climate control space for my items. I was super impressed with the structure at Uncle Bob's [Life Storage]. Loved the cleanliness, well lit, cameras everywhere, easy access any time I wanted. The most valuable feature was the use of the large cargo carts at the entrance of the facility which made transporting my items to the space so easy.
Highly recommend This Facility"
April 23, 2016
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4.9 out of 5
"The manager made sure that I understood the code used to enter the premises, apologized greatly for a slight delay in initially greeting me due to two people being ahead of me, and was most helpful in all ways. The storage area is clean and very well maintained."
March 24, 2016
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5.0 out of 5
"John and Mike are a pleasure to work with. Always courteous and professional. As an owner of a moving business, I understand the importance of customer service. These guys always go above and beyond to assist. I personally recommend this locations to many of my clients.
Sam"
February 24, 2016
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- Linda from East Amherst, NY
5.0 out of 5
"John and Mike were extremely professional, respectful, knowledgeable and accommodating. They went out of their way to be helpful."
January 27, 2016
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- Reed from Southington, CT
3.1 out of 5
"I bought a little fm from uncle bobs storage for my phone unit. When I went to retrieve my belongings the key wouldn't work and we had to hire a locksmith to get in. "
September 24, 2015
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5.0 out of 5
"I was very happy with the cleanliness of the buildings. Also happy with the number of carts available to move items from the truck into the building. Extremely happy with Gene and how helpful he was!"
September 23, 2015
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- Natalie from Rochester, NY
4.9 out of 5
"Excellent attention to our needs and were able to provide on what we asked for."
June 25, 2015
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4.2 out of 5
"The storage and staff are great! I only wish that it were a little more affordable."
June 25, 2015
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4.8 out of 5
"It was a busy time with many students just wrapping up their classes that afternoon. The Associate did everything he could to accommodate. I suggest adding an associate during these few anticipated peak times."
May 26, 2015
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4.9 out of 5
"Everything was explained properly. The storage space seems exceedingly safe. The employee was helpful, funny, and kind. The storage space was clean, air conditioned, and exactly what my roommates and I needed.
I will recommend (and have) Uncle Bob's to friends and family. "
May 26, 2015
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4.8 out of 5
"I booked the storage rental online- there was a discount in the price for this. As of yet, I have not received the discount price - I have been charged the full rate for the storage facility."
May 26, 2015
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5.0 out of 5
"Terrific customer service. After a terrible winter, when I asked if some snow could be removed around my RV parking spot, they had their snow removal contractor there the same day and cleaned around my parking spot. Awesome, wonderful, amazing customer service."
May 25, 2015
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5.0 out of 5
"I had a very positive experience under very trying times as a family member had suddenly passed away. Gene is the person who helped us and he was most helpful,understanding and efficient."
May 23, 2015
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4.5 out of 5
"Very pleased with availability, service, and location."
May 02, 2015
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5.0 out of 5
"The free use of your truck to move in was a great benefit. Gene is a great guy."
April 27, 2015
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4.2 out of 5
"The storage units did not have any lighting in them and it made it very hard to retrieve items during the winter time when it was dark out/or at night (with 24/7 access). Overhead lighting would help especially. Overall, the staff was supurb in customer service. "
December 02, 2014
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5.0 out of 5
"Mr. Gene Mayotte facilitated the process with finesse. Mr. Mayotte was pleasant, knowledgeable, considerate, efficient, and made it all go smoothly. It was a positive experience during a stressful move!"
March 26, 2014
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5.0 out of 5
"Not a thing. I've never had to use a storage facility so I have nothing for comparison but I am very pleased with how I have access all the time and how things are clean. "
February 25, 2014
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4.4 out of 5
"Location and storage are nice. Employees are very friendly and helpfull. Prices are a bit high though"
February 25, 2014
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- Dennis from Rochester, NY
4.1 out of 5
"The snow in front of the shed doors makes it had to get into my shed."
February 25, 2014
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- Carole from East Rochester, NY
5.0 out of 5
"Gene is always a pleasure to deal with either in person or on the phone. You can tell he sincerely wants to make his customers satisfied. "
February 18, 2014
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4.7 out of 5
"i think it's great that you are a 24 hr place it made it easier for me who works second shift to be able to get and put stuff into my storage unit after work instead of having to rush around in the morning to get there"
January 24, 2014
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