Customer Reviews - Life Storage #15, Rochester
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We at Life Storage want to maintain the best storage facilities in Rochester, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Rochester (#015)
4.72 out of 5
based on 28 of our most recent Reviews
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- Breona from Rochester, NY
5.0 out of 5
"Everyone was very helpful and responsive to my needs. All of my questions were answered and the facility was great, well-priced, and accessible."
July 30, 2019
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- Emanuel from Dansville, NY
5.0 out of 5
"The girls in the office are great, always willing to help and provide answers to my questions."
July 24, 2019
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- Muriel from Rochester, NY
5.0 out of 5
"Becky was wonderful. We had to get a bigger unit and she helped us figure out the best size, showed us a new unit and helped figure out the best way to transfer the paperwork. Every time I have needed to have help there, Becky was always friendly and efficient. I highly recommend this location."
April 26, 2019
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- Ameedah from Henrietta, NY
5.0 out of 5
"The front desk associate was friendly, knowledgeable, and professional. Explained the terms of the lease clearly, and made me feel comfortable about my decision to store my belongings at that location."
March 26, 2019
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- Krista from Rochester, NY
5.0 out of 5
"Service was amazing. We ended up needing a bigger unit and I was able to get it taken care of even though they were about to close."
January 17, 2019
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5.0 out of 5
"The staff at this facility are fantastic. the manager Becky has selected great staff who provide excellent service with a caring attitude. I highly recommend this site to meet any storage need."
November 23, 2018
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- John from Wading River, NY
5.0 out of 5
"You made everything so incredibly easy for us. Thank you."
August 23, 2017
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- Robert from Rochester, NY
5.0 out of 5
"The team has always been very couteous to my mother and family. Thank you "
April 18, 2017
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- Cheryl from Rochester, NY
5.0 out of 5
"Jack and Rebecca were very pleasant, extremely helpful, and very professional. Great staff!"
March 06, 2017
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- Barbara from Pittsford, NY
4.3 out of 5
"The rental has gone very smoothly. The staff was very courteous and helpful, and I liked being able to access my unit at any hour of the day (or night)"
October 24, 2016
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- Charles from Rochester, NY
5.0 out of 5
"You guys were ready for us to put our stuff in your storage really nice to let us rent the truck move our stuff in your storage"
September 20, 2016
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- Timothy from Hilton Head Island, SC
5.0 out of 5
"Rebecca more than met our expectations.
She demonstrated professionalism by quickly setting up our account and determining our needs before unpacking began and got us into the right size space."
July 27, 2016
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4.8 out of 5
"I've used the self storage for two years and have been very satisfied each year"
June 23, 2016
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4.1 out of 5
"There was a bunch of stuff on the floor, but was easy to get out. The light doesn't work and I have no way of getting up to change it. I don't know if that is my responsibility or yours. I can bring a light bulb if someone can change it for me"
March 24, 2016
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4.2 out of 5
"Answered all questions and took time to discuss variety of options. "
December 25, 2015
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- lance from W. Henrietta, NY
4.7 out of 5
"I was extremely happy with the pricing, I accidentally closed my door wrong and it was noticed by the staff and I was called immediately. "
November 19, 2015
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- Morgan from Chesapeake, VA
4.3 out of 5
"The only complaint that I had with my first time renting a storage unit was the pink stuff on top of the storage units got all over my things. it needs a cover or a whole wall over it."
September 07, 2015
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5.0 out of 5
"Excellent. Courteous, helpful service, clean and neat facility, expert advice"
August 26, 2015
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4.8 out of 5
"Space I needed was available and the associate was extremely helpful and very polite"
June 25, 2015
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- Allison from Minneapolis, MN
5.0 out of 5
"We have been renting from you during summer and winter vacations for 5 years. We really appreciate your help throughout these years!"
June 25, 2015
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- Stephen from North Branford, CT
5.0 out of 5
"You made the process very easy. As a college student, this was my first experience with a storage facility and I was very happy with my experience."
May 26, 2015
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5.0 out of 5
"Shelvy was the best and made my experience with Uncle Bob's exceed my expectations. "
March 23, 2015
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5.0 out of 5
"You are so lucky to have Shelvy as your representative. She is one of the most helpful and pleasant people I have dealt with in a long time. Her customer service is superb and next time I need storage I will look forward to seeing her again. Thank you."
March 23, 2015
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5.0 out of 5
"My daughter is a college student in the area and she and her friends have been using Uncle Bob's Storage for four years. The employees there have all been very friendly and helpful.
They have stored everything from school supplies to cars and have never had any issues."
February 24, 2015
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- Timothy from Henrietta, NY
1.9 out of 5
"Servive want quick and easy as promised had to wait 2 hrs to get a space that waa already promised as well as a truck that was already promised. Very aggervated to have to.deal with making the move harder than it needed to be"
August 25, 2014
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4.6 out of 5
"In and out with all of the information I needed; pallets already in the unit; manager swept it while I was off loading the truck; arranged for me to get a truck from another nearby location because theirs was in use."
February 25, 2014
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4.6 out of 5
"everything was already he help with all our needs and explained everything clearly"
February 25, 2014
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4.8 out of 5
"Once when leaving my storage unit I didn't slide the latch over, an employee called me and let me know that the unit was all the way locked because of this. I was very impressed that they called and let me know"
November 25, 2013
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