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Life Storage is proud to offer a convenient and secure storage facility in Rochester, NY near Henrietta. Our facility is located at 400 Jefferson Road, Rochester, NY 14623 and is easily accessible from the surrounding areas. We offer a variety of storage unit sizes, climate-controlled units, and vehicle storage options to meet your storage needs. Our facility is clean, well-lit, and monitored 24/7 by security cameras. We also provide a variety of amenities such as moving and packing supplies, online bill pay, and a free moving truck rental with select units. Our friendly and knowledgeable staff is always available to answer any questions you may have and to provide assistance. Stop by today and see why Life Storage is the perfect storage solution for you.
We at Life Storage want to maintain the best storage facilities in Rochester, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Had a very pleasant rental experience with Angie at the Jefferson Rd. location. Since I had never used a storage facility before, she cheerfully answered all my questions and gave me a tour of available units. Excellent customer service."
"I’ve had to move many times in a few years. Becki and her staff have always been very friendly and helpful with me. I’ve rented 3 different sized units and all have been big enough with room to spare. I highly recommend Life Storage!"
"LifeStorage helped me get an affordable storage unit for my college supplies over the summer. I’ve been using their services for two summers and will continue to do so for the remainder of my college years. Also, their hospitality is always great!"
"Was a very easy move in process, very easy to get in and out of the building (although they could shorten the code!). During my move out an employee by the name of Claudette was very helpful in directing me and my friend to water and the bathroom, as well as noting our move out as prior to the month end so we wouldn't get overcharged! Simple and good experience!"
"Great climate controlled facility. The ladies (staff) were great, and willing to help however they could. The manager was especially great. Easy access, great location. We rented a 10x30 unit. I would highly recommend 😊"
"Yesterday we were trying to find a storage to place our stuff since we travel from the state of Florida and Kathy went above and beyond helping out getting us a storage and she is amazing and I recommend this place for the excellent customer service she was very welcoming she answer all our questions if you need a storage this will be the place for you. Again Thanks Kathy!!! It is so lovely that we felt welcome like this completely satisfied."
"I was in the process of moving from out of state and needed to find an affordable easy access storage unit. Not only that I find that but Kathy was amazing and went above and beyond her duties. She made sure that I was taken care of and even stayed late so that I was able to get my unit the same day. I would highly recommend this location to anyone looking for great customer service and affordability.
Thanks again Kathy! You're awesome!!!"
"I am currently working with Becky from Life Storage Jefferson Rd. and have been over the past few years- while my son has been studying at RIT. She has been extremely helpful and provides top of the line service. I only ask for her when I have questions now or need assistance in my storage needs. She is extremely knowledgable and is a role model that others should follow. I highly recommend for other future leasers to work with her and Life Storage - everything has been great with this facility."
"Excellent customer service! Angie made it EASY. When moving, you don’t need problems, and this storage facility was sooooo easy to use. Thanks to Angie! The facility was clean and well lit. We stopped by several times to drop off and pick up things. Easy access. Competitively priced. Highly recommended. ⭐️⭐️⭐️⭐️⭐️"
"I was in the neighborhood hoping to look for a storage unit in the area. I saw the life Storage sign and head right in. Angie who greeted me was very kind and informative on my new search for a storage unit. She asked me important questions to find the right unit for me. She took me around and showed me some units. I was not expecting to get a unit today, but with excellent positive service, unit and price I could not past. It’s a done deal and happy with service and unit.
Thanks again Angie :)"
"Great facility with wonderful management. Angie is the best! This facility is convenient and safe. Very well priced too. I had my stuff here for a year with climate control and easy access. Angie went out of her way to help make everything very smooth for move in and move out. Recommend this place for any storage needs whether short or long term."
"Immaculate facility with great customer service! Elevator is right near the door and the hand carts make moving everything such a breeze. Moving everything out of my one bedroom apartment into the unit was so much less stressful than I expected"
"Angie is one of a kind. She’s incredibly customer oriented, generous, and knowledgeable. I had switched storage unit from another place and did not have a good experience. Angie and Becky made me feel welcomed and right at home. I recommend this storage unit with the highest regards. You won’t find a more clean space and the best quality employees."
"I have rented at this facility in the past and present and I have to say the staff is very friendly and have great customer service. Angie and Robert will help in any way and go above and beyond for their customers. I have never been in the facility and found it to be unappealing. It is always clean. Thank you to the staff at the Jefferson Rd store for such a pleasant experience I always have there."
"When I say these guys are amazing they are a amazing team of employees I had a house fire in December 2020 and me and my kids lost everything thing life storage donated 3 free months To us so Tht I would have some were to store my belongings to I found anew house I very thankful and the also offer me a full size bed thanks life storage and God bless"
"Angie and Becky were the two main people I dealt with. Everytime I dealt with them they were always kind,polite, and extremely professional. The facility was always clean. I was there for about a year and a half. It is always nice to have pleasant ,professional people to deal with."
"Online booking was easy to use, only complaint was that the storage unit # was listed out as building # X unit XXXX, which makes you think the building is 3 for example and the unit is 3456, but the first digit in the 4 listed is actually the building # because all the units are only 3 digits. Would have been better off listing the building # and a 3 digit unit or just a 4 digit # without calling out the building # separately. Just a suggestion."
"Phenomenal customer service. Angie (in particular) was friendly, smart, kind and extremely helpful. They go "the extra mile" and I highly recommend this business. Unit was fine for my purposes and very convenient location and accessibility. No problems--great experience!!!!"
"Angie is an EXTREMELY rude person. I have had multiple negative experiences with her myself, but I have even seen her being rude on multiple occasions to other customers! Even an elderly customer having trouble with the elevator! If you need storage, I'd recommend going to the one in Brighton. Angie shouldn't have a job managing here, extremely unethical."
"Great management & convenient hours. Becki is a real nice lady & its very pleasant running into her during my visits. My belongings are safe and sound in a clean climate controlled storage unit with easy access via the freight elevator. Highly recommend."
"Becki was very helpful and knowledgeable. The facility is brand new, very clean, and well kept. We went in not knowing what size we would need and were shown options so that we could visualize our things in them. It was very helpful. Very glad we chose them to safe guard our things."
"Life Storages newer climate-controlled units are ideally located on Jefferson Road right across from the main Rochester post office. The availability of a restroom, and the addition of WiFi access make it even more service-oriented. Great employees, too."
"This facility is very clean and bright and in a great part of town. Marilyn and Becky are very helpful and super friendly. There's also a little store in there which carries moving essentials like tape, boxes, paper etc."
"Manager Becky Romero was Outstanding with Great Customer Service from End to End...She was helpful, knowledgeable, pleasant, and she Definietely went the extra mile in order to meet our needs!
Facility is clean and accessible, and conveniently located...Again, Becky's customer service made the difference in what could have been a complicated transaction. Very Pleased!"
"Becki was very thorough and knowledgeable and gave us a tour. We were able to reserve the space we wanted easily. The moving truck is great to use. Only complaint is that there should be a second elevator in the facilities because when its busy, everyone is trying to use the one available elevator."
"We rented two spaces from Life Storage. Angie was so helpful and polite. It's employees like Angie that go the extra mile that makes Life Storage a wonderful company to do business with.
Thank you Angie.
"Becki was great! We came in with an idea in mind and she was able to answer all of our questions and show us some of the available units. We reserved a unit and expect to go back this week to finalize anything and start moving our stuff in."
"Becky was wonderful. We had to get a bigger unit and she helped us figure out the best size, showed us a new unit and helped figure out the best way to transfer the paperwork. Every time I have needed to have help there, Becky was always friendly and efficient. I highly recommend this location."
"Ive had my space for 5 years. Becki Romero was my rep when I opened the unit and she is the one that assisted me in closing my unit. She has and have always been very professional and provided excellent customer service!!! She's awesome ="
"The front desk associate was friendly, knowledgeable, and professional. Explained the terms of the lease clearly, and made me feel comfortable about my decision to store my belongings at that location."
"Excellent storage place- very clean, well lit, secure. Just moved a whole house in and the two ladies were very accommodating providing extra carts, pointing out the water fountain and facilities. Weve dealt with Becki several times and she is knowledgeable and flexible. Great customer service! Great rates, nice new truck to rent if needed. Highly recommend!"
"Great customer service. I researched a lot of places, as we were moving from out of state and had a few specific requirements from the moving company. Lets just say I didnt have a positive experience with every company. But Becki made things sooooo easy and was accommodating when the weather threw a wrench in our ability to secure our unit. Given everything on our plate in our move, we were so thankful for such a smooth and easy process."
"Becki and Angie are by far the best! They are always eager to help and assist in any way possible. It is truely a pleasure to do business at this location. No need to look any further for all your storage needs. Highly recommended!!"
"The indoor storage is very clean and well kept. They have flat bed carts that you can use which was very handy. The management staff was awesome and great to work with on entry and exit, very flexible."
"There was a bunch of stuff on the floor, but was easy to get out. The light doesn't work and I have no way of getting up to change it. I don't know if that is my responsibility or yours. I can bring a light bulb if someone can change it for me"
"You are so lucky to have Shelvy as your representative. She is one of the most helpful and pleasant people I have dealt with in a long time. Her customer service is superb and next time I need storage I will look forward to seeing her again. Thank you."
"My daughter is a college student in the area and she and her friends have been using Uncle Bob's Storage for four years. The employees there have all been very friendly and helpful.
They have stored everything from school supplies to cars and have never had any issues."
"Servive want quick and easy as promised had to wait 2 hrs to get a space that waa already promised as well as a truck that was already promised. Very aggervated to have to.deal with making the move harder than it needed to be"
"In and out with all of the information I needed; pallets already in the unit; manager swept it while I was off loading the truck; arranged for me to get a truck from another nearby location because theirs was in use."
"Once when leaving my storage unit I didn't slide the latch over, an employee called me and let me know that the unit was all the way locked because of this. I was very impressed that they called and let me know"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #015, we offer great property security systems and clean, affordable storage units to rent for the residents of Henrietta, Pittsford, Brighton, and other neighborhoods in Rochester, NY. Call us with questions, reserve online, or click here to compare other storage units in Rochester.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
This facilities access hours vary with the location of the storage unit. Please contact us for details.
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental