Self Storage Facility near Rochester in Webster, NY 14580

"Marilyn is the best and provided me with excellent customer service! Would recommend to any friend or family member"

"Great place, clean and safe and the employees are great!"

"Cathy was a super help closing down the unit today!"

"What a wonderful experience"

"I like it cause of the security and it's always clean and the staff is very helpful I recommend this place to anyone"

"Jeremy is amazing!! I love this place!!!"

"Renting a space at Life Storage was one of the best decisions we made when preparing to move. We were able to reserve quickly and easily online, and then visited in person when we had time. The location was convenient, the space was easily accessible, and the entire property was safe and secure. The staff was super friendly and helpful, often times going out of their way to provide extra attention. I would definitely recommend this company and this location specifically."

"This storage unit was very convenient for us and was tidy and the people who worked there were friendly and efficient."

"Access was easy and great customer service. Will use again!"

"Jeremy was fantastic! He was pleasant and very informative. Great person for customer service."

"Jeremy was really helpful and provided a wealth of information. Great experience!!"

"Great and amazing service from Jeremy"

"Everytime I come here the staff is friendly and helpful, I can’t say enough about the customer service being insanely good."

"Jeremy was very friendly and fast helping me out with my situation."

"I know the staff working as a subcontractor, wonderful place would recommend, well maintained."

"Linda is a fantastic employee. I love every experience I have there with her. Simple down to the point and very appreciative"

"Great experience! We worked with Linda Perkins 2 times, and each time she was very helpful and so patient with us. She went above and beyond, even staying a few hours with us after her shift ended because we needed another storage unit. She fully understood our situation by asking lots of questions and eventually determined what was needed. Then she was able to offer the best solution possible. It was a long process, but she took the stress out of it! She gave us great insight into what Life Storage could do and what we could expect from our movers."

"Very friendly, informative and easy process. Linda was a peach!"

"Location 324 (Phillips rd webster ny) was absolutely amazing. Super friendly staff and with a newer, and clean storage facility!!"

"I became a customer in 2006. Linda Perkins has worked with me since then. She is a fabulous worker, super helpful, always happy a a delightful person to work with."

"Marilyn was excellent and made the check in process very simple"

"Marilyn at life storage was the best! She was super nice and helped us out getting into our new unit. She made the process very easy stress free. Thank you! :)"

"Kathy was very friendly and helpful with setting up autopay and making a payment. Even gave me some free boxes when I stopped by."

"OMG! The nicest people! Great prices!"

"It was very easy to rent storage and the manager was very friendly and nice. Great storage service!"

"Really nice facility, clean and well kept. Marilyn the manager was really sweet and super helpful and informative. They have all your moving and storing needs in one place! Highly recommend!!"

"This storage facility is very safe and clean. Marilyn, the store manager, has been very accommodating and helpful. I just moved up to my 3rd unit and highly recommend this location. Thank you Kathy"

"Great help and wonderful units"

"Marilyn was a GEM!!! Her thoroughness, attention to detail, and willingness to go out of her way to be as helpful as possible really removed mountains of what-could've-been stress from our move from San Diego! HIGHLY RECOMMENDED THIS PLACE!!!"

"Marilyn went above and beyond for me, she helped with all my questions and concerns and gave me a great experience and made moving things easy !"

"Marilyn was very helpful with helping select the correct storage size and help reduce the size to safe me money"

"Marilyn and Linda are very knowledgeable and wonderful to deal with."

"Everyone was great and the process was made so easy"

"Secure with multiple size storage units."

"Great service! What ever."

"Needed to store some things for a couple weeks. Good service, just wish they had there doors open more often. Drove over a few times to let them know I was finished using the unit and no one was in the office when they were supposed to be open."

"Yesterday I went in to rent storage with an incomplete idea of exactly what I needed. Karissa took me through the entire process quickly and competently. She is clearly very knowable and a delight to do business with."

"I think raising the rent every 6 months is horrible for people on fixed incomes they get you on a special and screw you in The end."

"Very good customer service"

"Excellent customer service and secure units"

"Carissa was great"

"Marilyn was very knowledgeable and helpful. I would recommend this storage facility to anyone looking for a clean safe place. Great location as well."

"Great services, clean and large storage units. I’ve been leaving the town for almost one year because of the pandemic stuff and everything is perfect when I came back!"

"Marilyn at LifeStorage in Webster was very helpful! I was in a hurry and she got me moved into my unit the same day and with ease. Would highly recommend this facility to anyone looking for a storage space!"

"My car that we pay to have secured at life storage was recently hit by someone who rented at life storage This was by far the worst experience ever The whole staff from regular employees to the manager to the area manager are all obviously. The officer even said they jumped the gun- made a report about the damaged door but didn’t bother looking to see what was damaged inside and include it in the report . This place isn’t secured, from time to time you see a bunch of people in cars and motorcycles hanging out. The contract basically says if god himself comes down to destroy the place life storage isn’t responsible for any of your stuff They have the gate open most of the day so it’s not hard to just go in and cut a lock to steal anything you keep at life storage Cameras don’t matter when it’s a mandate to have masks now. You can’t tell if the person rents there or not! Stay AWAY FROM THIS COMPANY!!"

"Super easy to get set up, friendly staff, good selection of units."

"Awesome customer service and clean facility. Marilyn and Karissa were very helpful. Thanks again!"

"It was a pleasure and I will not hesitate to use your facility again in the future."

"The process was very smooth and it came at a time when I needed and immediately the staff is very welcome and friendly I absolutely will use your company again"

"Very pleasant lady and great customer service. Very proffesional"

"Fantastic customer service!! I love this place."

"Mike and team are wonderful. Very helpful !!!"

"Marilyn helped my mom and I so much by answering our questions and making us feel super comfortable with our choice!! Would highly recommend coming here:)"

"I have stored things here a few times over the years. The staff is always very helpful and the place is very safe/secure!"

"Too much money but very nice staff."

"This is the cleanest storage facility we looked at! Definitely choose this one if you’re looking! Marilyn made the process really easy and fast!"

"This is the cleanest storage facility we looked at! Definitely choose this one if you’re looking! Marilyn made the process really easy and fast!"

"This Life Storage was clean and convenient. They were very helpful. Marilyn was very accommodating and helpful. I felt like our items were very secure here at all times."

"This was my first time getting a storage unit and Marilyn was amazingly helpful in getting my a unit that was right for what I wanted! She was very knowledgeable and even help me visualise how everything was going to for in the unit. Thanks for all the help and making it so easy! Update, Sept 1 I am moving and no longer needed the unit, i came back to empty my unit out and the location is still lovely. Marilyn is still amazingly helpful. I definitely recommend this location to anyone who os looking for a place to store their belongings 😁"

"The units are spacious and clean. The ladies in the office are always friendly and informative! If you need a storage unit I would definitely recommend!"

"I have had a storage unit here for a good five years. The Webster storage on Phillips Road is clean, and the staff are very helpful and respectful. I doubt I'd ever use any other storage facility. I highly recommend Life Storage!"

"Dawn great customer service , made rental easy highly recommended."

"She is a great and professional person ... she helped me so much I recommend her.. Thank you for your help=="

"Life Storage was extremely professional and friendly. The customer service was efficient and professional every time we needed assistance. The manager Marilyn goes above and beyond to satisfy the customers needs. Highly recommend life storage on Phillips Rd."

"Would recommend. Marilyn was kind and very helpful. addressed all concerns. would use again."

"This was my first time getting a storage unit and Marilyn was amazingly helpful in getting my a unit that was right for what I wanted! She was very knowledgeable and even help me visualise how everything was going to for in the unit. Thanks for all the help and making it so easy!"

"Mike the manager is awesome great guy always a pleasure to deal with.thx"

"The lady at the desk, I think her name was Marylin she was very helpful and had a great attitude, was nice to see that there are still some good people still out there."

"I rented a climate controlled unit for just over 4 yrs. Marilyn and her staff were always present and there to help. Every time I stopped by my unit the buildings were clean, driveway was plowed, and the facility well maintained. Easy, no Hassel way to store, multiple doors in each building to be close to your unit, no stairs or elevators to deal with, carts for you to use and the best part is sometimes they have a promo when you rent a unit they let you use a moving truck. I highly recommend Life Storage on Phillips Rd for your storage solution."

"Marilyn is awesome !!! I have rented two storage units since August 2019 and recently upgrade one of them to a bigger size They have great rates, great people and most importantly clean secure storage units"

"Very great service and very helpful = "

"Great staff and Marilyn was awesome. Nice secure and clean location I highly recommend!"

"Get experience, easy, quick,painless."

"Just wanted to take a minute and write a review about a pleasant experience (which is difficult to receive now adays). Marilyn was very kind and attentive. When I called, she was polite and answered all questions I had, and made sure there was no confusion. I will be sure to use this company in the future. (Also like the 24hr access)"

"Marilyn from the Webster location is awesome. She knowledgeable concern, kind, friendly. I was going through hard times and she was very helpful. She made me comfortable and that I was important. She is an Asset to the business . Ruth Constantino 481"

"Always pleasant staff with clean storage areas. Very convenient to my location."

"Very caring and helpful Marilyn and Dawn="

"Give Roy a raise. He is a genuine asset to your company."

"Very clean and organize. Keep up the good work.??"

"I went to the phillips rd store in Webster. The gentleman that helped me I think was named Roy. He provided great customer service and was very helpful. I really had a great experience there and would return because of that."

"Marilyn made this a very pleasant and enjoyable experience, I look forward to my time with life storage."

"Excellent service"

"Great customer service! Roy was helpful and efficient in getting our units set up!! Highly recommend!!"

"Owner guy is super nice. The place is clean, well managed, and the rooms are definitely worth the price (especially when compared to some real ugly units around Rochester)."

"This place provides the best customer service I've ever had! Thank you for the wonderful job you guys do."

"Roy was very helpful. He made sure we got the right unit for the best price."

"Great experience"

"Linda is an outstanding person - I understand why Life Storage picks her to start up other locations. I would not think of going any where else for my winter storage!!!"

"Easy 24h access, good location, great customer service. Can't find a thing to complain about! Keep up the good work"

"Great store manager she was a great help"

"After the recent Article blast the units were blocked by snow. While they were in the process of snow removal the manager personally shoveled my unit out. Clean, temperature controlled & great customer service!"

"Since I had rented a space in this location (under Uncle Bob's) I knew what to expect. Thanks for your help."

"Roy was wonderful this is our 2nd time in 5 years. we have great luck with you so that's why we came back even thou there was a closer storage. thanks and Roy is great!"

"Personnel have been great to deal with. The offer of a truck to move was GREAT NEWS and very useful to me!! It's easy to access my storage unit--through the gate, to the unit, and back through the gate with no fuss. Your pens are wonderful too! A very good business model."

"Office was very flexible with dates I needed. Was a great experience."

"I People I.in the office we're friendly and helpful."

"The associate answered all my questions."

"Love it!"

"You exceeded all of my expectations. In the past I have rented from an independent Storage Agency and there service was extremely lacking. There is nothing more I could ask for from you complete organization and anyone I have had contact with."

"very satisfied "

"I had a lot of questions and did not have to ask them. She covered everything including all my concerns. Great interaction!"

"He told his time to answer all my questions and concerns. He made me feel completely comfortably storing my 2 pride possessions with you people. "

"Everyone was extremely professional and prepared to help me with my move! Linda got me a truck to save me some money, and even saved me money on my unit. I'm very pleased with the service overall and the security that Life Storage offers!"

"Linda was very helpful in getting me the storage area."

"Your folks were pleasant and helpful...arranged for me to use the truck from another facility too!"

"A GREAT OVERALL EXPERIENCE!"

"Great promotions as wsll as great space."

"Everything was as expected."

"Linda was great to work with. Everything went smoothly and friendly."

"When first inquiring about renting a unit, Roy could not have been more helpful in such a difficult situation. He toured me thru different size units, patiently explaining my options. Linda has been SO professional, especially in dealing with less than polite family members. I could not have been more pleased with my entire experience. I highly recommend Life Storage on Phillips Rd to anyone who would like to be treated with respect and dignity and who needs a bit of space to store items safely. "

"Nothing to add, had a great experience. Will be back in there he to.uture."

"The personnel at Life Storage in Webster NY on Phillips Rd have been extremely helpful over the years in letting me know when I leave things out, leave unit open, etc. I appreciate them tremendously. They have informed me of opportunities to sell items, people who can help me dispense with items, just been totally helpful."

"You met my expectations."

"RATING IS 99.99% PERFECT"

"Linda and Roy are to be highly commended for service above and beyond, time after time, year after year!!! Many, mnay sincere thanks...been with you since before it was UBSS!,"

" The lady that help me at the front desk was such a doll I couldn't ask for better customer service. She greeted me showed me around took me to my unit and was very kind. My unit had carpet on the floor with controlled atmosphere, which made me feel better about storing my stuff knowing that it was going to be safe until I moved into my apartment. Would highly recommend them they are very efficient respectful And willing to help you out."

"THANK YOU FOR GREAT SERVICE."

"If I owned this business....I would want Linda and coworkers to run it........Awesome people and place"

"The woman that works in the office is always helpful and kind when I ask questions. She's so patient and always has a smile."

"The person I worked with (I forgot his name!!) was very kind and it was a cold winter day, and he was great to work with. I really enjoyed my experience!! "

"When I decided to vacate my unit I lost the key. So Linda went above and beyond and called Stan from a different location to help me with the removal of my lock. I absolutely love this place. They are absolutely amazing!"

"Quick positive transaction, reasonable rates. Will be renting another unit."

"We are currently renting a unit for the second time (kids just keep coming back to live with us!) and we rented the second time without hesitation since our first experience was so very positive. The staff are very friendly and the property is well maintained and secure."

"It was a very good experience storing our property in the two units that we rented. The facility was always clean and well kept and the staff was great. Thanks "

"Both in-person and online experiences with Uncle Bob's [Life Storage] were excellent!"

"Staff was very courteous and helpful in all aspects of the process. I will recommend this facility to friends and family "

"We were offered water, great service!"

"Linda Parkins greeted me as soon as I arrived. She showed the movers where to go and how to unload. Her people skills and professionalism are outstanding. Even gave me her cell phone number in case I had some questions OUTSTANDING EMPLOYEE!!"

" I would like to say that Roy is a true asset to your company. Anytime I see him he always has a smile and a wave hello. He is always busy keeping the property maintained and overseeing the operation. Nice man and a great rep for your company."

"You guys do a great job I have no complaints "

"There was a space available for us to rent. We also got one month free - which was a nice surprise. "

"Storage fees are a bit pricey but it is a secure facility and I don't worry about it being broken into. "

"I chose uncle bobs storage based on proximity to my house. I can pay $75 less a month just a few miles down the road and they include electrical! It's hard to imagine that with the highest prices in town that a simple light bulb or outlet to plug a light in wouldn't be included. Friends have inquired about the pricing and storage there and I'm slightly embarrassed to tell them how much I pay. But the convenience of being able to walk there if need be out weighs driving a few miles out of my way to grab something quick. "

"Snow removal. Would be convenient to have access to a shovel to clear the snow from the front of my storage room. I had to use my snow brush and feet."

"Right now we feel that the price and the service are great. I pay a little more then other facilities for the great service that we received, but feel we are at that service price, where if the rpice went up, we might have to look for another facility"

"Our expectations were met. Staff very nice, efficient"

"I was nothing short of amazed at the professionalism, efficiency, and courtesy with which my rental transaction was conducted. Linda is absolutely the gold standard of customer service. Additionally, the facility was neat and tidy and very well stocked. It was the middle of winter, just after a snowstorm, and yet it looked like you could eat off the floor. Well done!"

"Everything is always great, greeted with a smile. And although I enjoy everything I might not need your services within the next few months. Not sure yet though. Found a house large enough for everything I own. But I appreciate everything you have done for me. Been with you guys since before it was Uncle Bob's [Life Storage]. And if ever in the future I need a place Uncle Bob's [Life Storage] will definitely be my first pic."

"Linda was wondedrful to deal with. Never had an issue or problem."

"Office staff was wonderful. The free moving van was my deciding factor to use your facility"

"The manager helped me to make my reservation by fax, he was very helpful and kind."

"Keep up the good customer service!"

"The staff and the overall appearances of the buildings and the general overall appearances of the storage space were all excellent. I am confident that I am renting a space from the best storage company around! "

"did great"

"Everything is always great!!!!!"

"You did meet our expectations with explanations of the process and assurances that we would be able to count on you for further information as we need it."

"Both Linda and Roy were more than willing to show us the unit and help us decide on size."

"Everything was great but your rates are too high. I will be storing our car elsewhere."

"When I went there and the facility was closed, often the gate was up. Anyone could drive in. I was told the gate would be down and a code would be needed. A friend lived near the facility and when driving past she would look to see if the gate was down. Often it wasn't. Either the gate doesn't work properly (close after someone has entered) or it just wasn't put down when the facility was closed for the day. "

"There was a significant problem with snow removal this year. The staff did mention that the contractor was not as prompt as requested, but still there are very large piles that made it more difficult to get into my building with my boxes."

"Very happy with the service and people."

"Proactively answered any questions I had. Linda and Roy were both extremely.helpful"

"I was offered specials without having to ask, I was shown the facility very promptly"

"All the people I dealt with at the Phillips road Webster location were excellent. Good folks willing to help, very accomidating. An excellent experience!"

"The folks at Uncle Bob's in Webster have always been so friendly and knowledgeable. Really appreciate your kindness!!"

"Wonderful staff!"

"I highly recommend this place. I had a great experience and would use this facility again."

"I thought the staff was extremely kind and helpful. I appreciated their kindness and willingness to help."

"Never having used a storage unit before, we were unsure of what to expect but EVERYTHING was explained fully and helpful hints provided."

"standard storage unit. Friendly staff. Knowledgeable and helpful"

"Our experience with your facility was most positive!"

"Price was good. Booking was easy. "

"The prices were higher than I imagined. Was surprised there weren't lower rates for longer term rentals"

"My experience was great and Linda was an absolute wonderful!!!!!"

"I just wanted a space to store my stuff and I got to meet some wonderful people and they made me feel that my stuff would be safe."

"The staff was excellent!"

"Highly recommend!!!!"

"Very happy with storage building - very clean. Very helpful."

"I was extremely happy with how helpful and courteous the staff was. I would certainly use them again if needed."

"The employees were professional, friendly and helpful. The price was more than competitive. I have sung your praises many times. I am a professional organizer and will add you to my list of resources. Honestly, it was refreshing to experience good customer service."

"Well run, clean. Very nice experience."

"I mistakenly left an item in a unit that had been rented already. The employee was nice enough to contact the new tenant, and got my item back for me within a few hours notice. I'm very pleased, thank you so much!"

"I have returned back to rent a smaller storage for now."

"The people I've dealt with have been kind, professional and courteous. They give me a call if I've "forgotten" anything and discretely bring me up to date. I'm very happy with the facility and I let others know about it."

"Everything is fine."

"Linda was very professional and took time to answer all of my questions."

"The people who work where I rent my unit ,(Phillips road Webster) are very kind and friendly people. Good folks...."

"It does not get any better than the Phillips Rd UNCLE BOB'S STORAGE, the personnel are the Best and units/grounds are past well maintained. "

"Your manager of the webster, New York location, Linda is wonderful! She was always cheerful and helpful and kind! I hope you are paying her well so she will stay with your company for a long time! You need more people like her on your staff!!!"

"I reserved the space online, when I arrived, everything was already set up and waiting for me. the lady was very helpful"