*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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Life Storage in Webster, NY is the perfect storage facility for residents of Webster and the surrounding Rochester area. Located just minutes from downtown Webster, Life Storage offers a wide variety of storage options, including climate-controlled units, drive-up access, and even outdoor storage. Our facility is conveniently located near major highways, making it easy to access from anywhere in the area. We also offer a variety of amenities, such as 24-hour access, on-site management, and a free moving truck rental with every unit. Our friendly staff is always available to answer any questions you may have and help you find the perfect storage solution for your needs. Whether you’re looking for a place to store your belongings during a move, or just need a place to store your extra belongings, Life Storage in Webster, NY has the perfect storage solution for you.
1771 Brighton Henrietta Town Line RdHenrietta, NY 146239.1 Miles Away
Customer Reviews - Life Storage #295, Webster
We at Life Storage want to maintain the best storage facilities in Webster, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Haven't even been here a year before they raised our monthly fees by $30 and when we questioned them on why, we received the up most disrespectful tone and response from them and were essentially told that we could either deal with it or find somewhere else to go. It is robbery and unbelievable how places continue to rob us blind like they are and we're told to just deal with it because they can. Zero lack of respect. At least at our old place when they raised the monthly dues it was to help pay for certain renovations that benefited all. Not like here where we continue to have to have to drive on some shitty gravel road or threw some shitty gate that barely opens"
"They keep raising rent every 6 months I can’t budget that all of life storage raises their rent while they are clean well maintained they raise their rent constantly I am leaving life storage and I found storage that’s equally clean has same price for storage I AM LEAVING DUE TO RAISE IN RENT"
"What can I say? Mike was absolutely phenomenal. He was professional and knew was knowledgeable when yo came to what I needed. I haf reserved a 10x10 unit, but after taking a tour and telling him what I'd be using it for, he lead me to a unit that he felt would be a better size that suited my needs. And he saved me a few bucks $$$! Hey, Life Storage, give this guy a raise, would you! 👏🏾"
"Rome at the Life Storage in Webster, NY has been so helpful and professional from start to finish helping us get storage figured out for our cross country move. The facility is clean and well run. Thank you!!"
"The manager Mike and his staff went above and beyond for me. I needed to move more supplies to my storage unit and they helped me make the arrangements I needed and Mike even gave me a hand unloading into my storage! This kind of customer service is unheard of and I really recommend that! I’ve been using Life Storage for a few years now and have always been responsive and helpful but today was incredible. Thanks!"
"I would really like to give an A plus rating to the new manager here Mike LaDucca. He goes out of his way to provide excellent customer service, and this week he worked very hard to advise me on what storage unit size I may need next, and how to rent space there as economically as possible by using current rental specials now. Most of all besides being smart, Mike is kind, and treats customers like individual human beings with great care, not just like a number in their computer with money due each month. This is a great climate controlled facility, and I highly recommend it. Most importantly, it is now very well run by the manager on site now, Mike LaDucca!"
"I've rented 2 different spaces here for over 4 years. The Manager Mike has been here since I have and he always gone above and beyond for me!! Thank You! I will definitely be back if I ever need another storage unit."
"Extremely easy to reserve/setup. Mike the manager was knowledgeable and super informative with all my questions. Plus he has a sweet truck! This location came recommended by a friend and I see no reason for me to recommend it in the future!"
"Overall, a very pleasant experience.
With the exception of the prices. I know you have to make money. But,should be fairly low overhead. Yes, I am taking into account taxes and climate control for the building."
"Great storage company! Couldn’t beat the price, quality, convenience, and more importantly the service provided by staff. Mike was a pleasure from start to finish! Very helpful and understanding. Highly recommend doing any/all moving business through Life Storage, specifically this location."
"LOVE THIS PLACE !!!!
WISH I COULD GIVE THEM =¯ STARS !!!!
MIKE AND APRIL ARE 2 OF THE BEST CUSTOMER SERVICE REPRESENTATIVES WE HAVE EVER ENCOUNTERED, PERIOD...FULL STOP !!!
MIKE MADE IT VERY EASY TO UNDERSTAND HOW EVERYTHING FUNCTIONS, SUGGESTIONS, OPTIONS, TRUCK RENTAL IF NEEDED, 24 HR ACCESS TO OUTDOOR UNITS, BILLING, INSURANCE NECESSITIES, AND ALL THE POSSIBLE "WHAT-IFS".
APRIL WAS EXTREMELY HELPFUL AND TRULY INTERESTED IN HELPING US REACH A DECISION TO RENT. SHE WAS WARM AND FRIENDLY, AND HAD A BEAUTIFUL SMILE !!!
WE FELT WELCOME, AND UNRUSHED, AND WAS ACTUALLY HAPPY TO GIVE THEM OUR MONEY !!!!
"...WHAT MORE COULD ANY CUSTOMER ASK FOR....RIGHT ?"
LEE & CAT
"81 TILL THE WHEELS FALL OFF""
"This place has a huge mouse problem. Pretty much everything I put into storage is ruined. Not thrilled with it at all. They jacked the prices up as well when they took over from Uncle Bob's. I don't recommend."
"I have been with Life Storage for 4+ years now, and the previous managers where not very helpful or friendly. Now that Mike is the manager it is a more pleasant environment. He is always very helpful with any questions and always has a smile and a hello."
"Love coming here! Mike has been amazing to work with! He's always willing to go over and beyond for his customers and he keeps the grounds looking in tip top shape! Would definitely recommend anyone to this Life Storage just so they can work with Mike! Always a pleasure!"
"We were very pleased with the cleanliness of the storage lockers. We had a locker inside the main building. We never encountered any rodent problems or any roof leaks. The building was well lit and always clean."
"Realized at the last minute I would need a storage unit and Mike was super helpful. Whole process was painless and the facility is nice and clean. Pricing is good. Had compared to some other climate controlled units and this one was competitive."
"We needed temporary storage during a renovation project and decided to check with LifeStorage in Webster. I'm so glad we did! Mike was very helpful - he explained the options, took us to see different storage units, and helped us get the best price possible. The paperwork process was quick and simple. Storage is easily accessible and security is excellent."
"Just when I thought my day was going wrong in every way possible to the point where I was almost On the verge of giving up looking for storage I walked into this office Mike and Brittany turned my frown upside. They were very professional and patient with me. The place was clean and neat!! Thank you guys so much!!!!"
"I stopped by your Creek St Webster store on Monday, 7/1. Dawn took me for a tour and was very knowledgeable of your policies. She answered all my questions and took her time with me. I really appreciate Dawn's help and will be using your storage when the time comes."
"Life Storage is AWESOME. Great management team, excellent customer service, really nice facilities, easy to reserve by calling in or going online, lots of storage options to suit every need. They go "the extra mile" every time!"
"While visiting your Webster, NY Creek Rd. location I was greeted and assisted by Mike whom was both friendly and very helpful. It made the visit very enjoyable and I was able to take care of what I need to in a timely manner."
"I was very impressed with the staff and facilities at Life Storage on Creek St. Kara helped me quickly and easily set up my storage needs. The space was large, clean, and affordable. The facility is very secure. I will be recommending to all my friends and family!"
"I had the pleasure of working with Mike today. All I can say is that he totally went over and beyond for me. It was right after the snow storm we had and I was trying to get into my locker but couldnt. He saw me trying to shovel my way into the locker on camera so came out and took the time to help me in the freezing cold until he was able to get my storage unit open. I told him I need access to my storage unit daily because I am a pharmaceutical rep and he said I should have my storage unit inside not outside. When I first came to sign up for my storage unit I had no option of inside or outside it was just outside so I didnt even know the inside storage units were an option. I am assuming because they just didnt have any availability. So Mike was very kind and was able to switch everything around for me to have my storage unit inside rather than outside and potentially worrying about dealing with the weather on a day to day bases. Not only this but he also saved me money. I was so thankful for his help I didnt mind paying the extra $25 a month just because he had to put up with me. Heck he even offered to help move my stuff from one storage unit to another. I have to say I have worked in customer service all my life and Mike here is the definition of what customer service is and should be. You do not come across many people who do what Mike did for me. I am so thankful and I hope he is recognized as an employee. If there is anything else I can do to ensure he gets recognized please let me know.
Also, I left some stuff in the old storage unit. I dont need any of it but it was late when I finished everything so I can swing by tomorrow and throw it out for ya! Sorry about that!
Thanks again for everything Mike! Even though I had a rough day, you made it so much better by your kindness and help! :"
"You provided everything I was looking for in a storage facility. It was during a very stressful time that I used it & you were so understanding, kind & caring in accommodating rental provisions....thank you so very much! I will recommend you highly!"
"I have been with you guys sense it was Uncle Bobs and have always had good service. This year I have had been going through some extremely difficult times which resulted in me not being able to pay bills at times. I would reach out to Life Storage and explain my situation to Dan who was very nice and I felt genuinely cared and didn't want me to loose my belongings. He was always willing to help me and would tell me he did not want me to loose my property. I have been able to catch up and want to express my gratitude to Dan!!"
"Easy pay terms/ways. Do like the ability to use truck to move in, but wish it could be more flexible due to some peoples work schedule like mine. Gone 4 days a week, which only leaves me 6 days to move into a large unit from a 3 bdrm house & 2.5 car garage from Williamson. Rates were more than reasonable to use truck. Why do other locations have different temp settings?"
"Very satisfied, and on 3/16 Dan from the Webster/Penfield store called to let me know my unit had the lock on it but the door itself was not locked. I had to slide the bar to line up the holes and then put the lock through. Anyone could have opened the door. Someone was doing their job when making the round and knew what to look for. I appreciate that so much. Thank you Dan for calling and looking out for your customers.
"raising rent without discussing or negotiating with the tenants is not welcoming or easy to budget. However, the patience shown while redistributing funds in order to come up with the extra monthly cost has been very kind and professional. Very courteous employees and wonderful facilities. Outdoors could be better lit at night and motion lights could stay on just a tad longer in the main building on upper levels, or have more sensors, Not just one at end of hallway. If the lights go out and your space is in the middle, it is a very long dark walk back to the sensor to turn them back on. Thank you. "
"Although your staff & facilities could be highly praised - your pricing practices flat out suck. I understand that a business needs to make money - and storage facilities are competitive, however constantly changing the rates, on nearly a wkly basis stinks - especially for long time customers who get stuck in the higher rates."
"Everyone at the Creek St. (Webster, NY) location was fantastic. I have had storage units before and the way I was treated at those other places versus the staff at Uncle Bob's [Life Storage] was like night and day. I seriously cannot say enough about how wonderful they were. Helpful and caring (sounds goofy, but it is true) at every turn, even when I got really behind in my payments. No judgement, only compassion and as helpful as they could be. If I have the choice I won't ever go anywhere else again. Good job Webster!!"
"I was in the area and decided to check on my storage area after dark and in the snow last week. My code wouldn't work right, so I called the number on the sign on the gate to get help. It turned out that I had my old card and code from when I rented space in Tonawanda, NY, so of course it wouldn't work! The associate was very kind and helpful to me, in the dark, in the snow, late at night, all alone. Thank you!"
"When the parking lot needed maintenance I received a letter/notice by regular U.S. Mail keeping me informed. In regular circumstances, this shows professionalism. In this particular case, I do not want to receive any messages/phone calls at home.  Cany you have a choice or box where I could have chosen not to receive any regular mail?  Thanks.
Also, your attendant in Webster is outstanding. Is it Ramon? I have recommended him to 3 colleagues at work."
"I really did not know what to expect when I walked in to rent a space. I had called ahead to secure an indoor space, and when I got there I was treated very well, with an upbeat, very knowledgeable, young lady to help me, and was soooo happy! What a great place!"
"Good location in Webster, NY. Great to have climate controlled when the units are available and the carts to help move items in. Thanks for the on line option for making payments and reviewing the account."
"The two employees who operate the Webster, NY, Creek Street location are excellent and fulfill all of the criteria you mentioned in your survey. I'd absolutely go there again. I've rented two different spaces there over the past eight years or so, and it's been a pleasure. "
"I was really surprised by the professionalism of the associate that worked with me. Very much exceeded expectations - even called when we he learned the truck I rented was out for service.
Excellent service - (only reason I'm filling out this survey)"
"I normally don't give such high marks, but service was great and the people knew what they were talking about.
At one of my other visits, one of the employees even remembered my name, which I felt was pretty good considering how many people they must deal with."
"You were recommended by a friend and I was very happy with whole experience. Moving is so traumatic and our closing date was changed several times after I reserved your truck. The staff was so helpfull. I really appreciate all they did for us. "
"I had talked to Tina on the phone several times and it was great to finally meet her. She was extremely professional, courteous, and friendly. She is a great asset to your firm.
See you in May next year. Thanks. "
"The Creek Street Location is one of the best out there! Customer service, friendly helpful management and staff that go above and beyond what would be expected, make it a sincere pleasure to use these units with confidence. "
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #295, we offer great property security systems and clean, affordable storage units to rent for the residents of Penfield, Charlotte, South Wedge, and other neighborhoods in Webster, NY. Call us with questions, reserve online, or click here to compare other storage units in Rochester.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 24 Hour Access
Tuesday: 24 Hour Access
Wednesday: 24 Hour Access
Thursday: 24 Hour Access
Friday: 24 Hour Access
Saturday: 24 Hour Access
Sunday: 24 Hour Access
Storage insurance available (third party)
$30 admin fee
Payments due monthly, with a minimum of one month rental