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Life Storage in Webster (#295)

1280 Creek St Webster, NY 14580
  • Phone: 585-787-1240
  • Office Hours
    • Mon-Fri: 9am - 6pm
    • Saturday: 9am - 6pm
    • Sunday: 9am - 1pm
  • Access Hours
    • Daily: 24-Hour Access
  • Office Closings
    • Closed for Lunch: 1pm to 2pm, Mon-Sat.
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Store Hours
  • Office Hours
    • Mon-Fri: 9am - 6pm
    • Saturday: 9am - 6pm
    • Sunday: 9am - 1pm
  • Access Hours
    • Daily: 24-Hour Access
  • Office Closings
    • Closed for Lunch: 1pm to 2pm, Mon-Sat.
  • Small
  • 5 x 5
  • 5 x 10
  • 5 x 15
  • 10 x 10
  • 10 x 15
  • 10 x 20
  • 10 x 30
  • 20 x 20
  • Really Big
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    Happy Life Storage Customers

    Life Storage in Webster, NY (4.6 out of 5) based on 310 ratings Write a Review
    • "I appreciate that fact that you don't up the rates as most places do I feel secure doing business with this company"

      Rating: (5.0 out of 5)
      Debbie - Rochester, NY April 26, 2017
    • "very helpful associate. This is our first time renting a storage unit. Couldn't have been simpler! And reserving it via phone was also very easy and she was very helpful. Very pleased!"

      Rating: (5.0 out of 5)
      Paul - Henrietta, NY March 18, 2017
    • "My experience so far has been more than what I expected. Thank You"

      Rating: (5.0 out of 5)
      Mary - Rochester, NY January 24, 2017
    • "Amazing staff"

      Rating: (5.0 out of 5)
      Herminio - Rochester, NY December 25, 2016
    • "Dan at the Webster NY location was very nice and made the process easy. He was very helpful! "

      Rating: (4.5 out of 5)
      Jill - Rochester, NY October 24, 2016
    • "I felt that the representative was amazingly polite, friendly,professional, kind and helpful! Surpassed my expectations!!!"

      Rating: (5.0 out of 5)
      Catherine - Northbridge, MA October 20, 2016
    • "Price reduction in 1st month to use Uncle Bob, both employees I have encountered were friendly and helpful and I feel like my life's possessions are safe and secure. "

      Rating: (5.0 out of 5)
      Sandra - Webster, NY October 18, 2016
    • "we have several units with Uncle Bob's and the service is always excellent."

      Rating: (5.0 out of 5)
      Anonymous - Boardman, OH July 26, 2016
    • "It would be nice if the rent was cheaper."

      Rating: (4.5 out of 5)
      Scott - Fairport, NY June 27, 2016
    • "Great experience from start tofinish. Very nice climate controlled unit that seems very secure and well built. Thanks so much for the security gate and cameras and nice office mgr."

      Rating: (5.0 out of 5)
      Donna - Evergreen, CO May 19, 2016
    • "Very good service, Very helpful staff"

      Rating: (5.0 out of 5)
      Joseph - Webster, NY April 27, 2016
    • "Very satisfied, and on 3/16 Dan from the Webster/Penfield store called to let me know my unit had the lock on it but the door itself was not locked. I had to slide the bar to line up the holes and then put the lock through. Anyone could have opened the door. Someone was doing their job when making the round and knew what to look for. I appreciate that so much. Thank you Dan for calling and looking out for your customers. Mark S"

      Rating: (5.0 out of 5)
      MARK - ROCHESTER, NY March 17, 2016
    • "nothing comes to mind at this time"

      Rating: (4.0 out of 5)
      Darrin - Rochester, NY March 4, 2016
    • "Kara was outstanding, very informative and helpful."

      Rating: (5.0 out of 5)
      Mike - Penfield, NY February 25, 2016
    • "We are very satisfied with everything"

      Rating: (5.0 out of 5)
      JOHN - WEST HENRIETTA, NY February 25, 2016
    • "Nice place, clean and friendly. A+. thanks"

      Rating: (4.8 out of 5)
      Ryan - Webster, NY February 23, 2016
    • "raising rent without discussing or negotiating with the tenants is not welcoming or easy to budget. However, the patience shown while redistributing funds in order to come up with the extra monthly cost has been very kind and professional. Very courteous employees and wonderful facilities. Outdoors could be better lit at night and motion lights could stay on just a tad longer in the main building on upper levels, or have more sensors, Not just one at end of hallway. If the lights go out and your space is in the middle, it is a very long dark walk back to the sensor to turn them back on. Thank you. "

      Rating: (4.1 out of 5)
      Jennifer - Rochester, NY February 11, 2016
    • "No, Everything was good! Your Employees were great and answered all my questions and also sympathized with me about why I had to use your facility! Thank You, "

      Rating: (4.3 out of 5)
      Kathie - Webster, NY January 8, 2016
    • "It was very clean and neat storage! I had no worries about my belongings at all. I have told many friends and family about Uncle Bobs [Life Storage] ."

      Rating: (5.0 out of 5)
      Malikah - Rochester, NY November 23, 2015
    • "Although your staff & facilities could be highly praised - your pricing practices flat out suck. I understand that a business needs to make money - and storage facilities are competitive, however constantly changing the rates, on nearly a wkly basis stinks - especially for long time customers who get stuck in the higher rates."

      Rating: (4.4 out of 5)
      Lynda - Rochester, NY November 21, 2015
    • "Use of the truck for one shift was a wonderful inclusion in the rental -- including two shifts (for in and out) would be even better!"

      Rating: (4.2 out of 5)
      Joe - Penfield, NY October 25, 2015
    • "Your people in the office (Tina? and Renaldo?, not sure if I have the names right) are superb! I felt the price for the unit was too high, which is why I left. "

      Rating: (4.4 out of 5)
      Robert - Penfield, NY October 24, 2015
    • "everything is great so far, your associate at the Creek Street Webster store is very good and helpful with a great personality"

      Rating: (4.6 out of 5)
      Gale - Rochester, NY July 29, 2015
    • "Completely satisfied with the facility and staff. It should be noted that I was able to access whenever I needed to despite significant snow received this winter. Thanks!"

      Rating: (5.0 out of 5)
      James - Penfield, NY July 23, 2015
    • "Was sorry to learn that Tina had left. She did a great job. Armand is also very good. You pick nice people to run your facility."

      Rating: (4.8 out of 5)
      John - Paso Robles, CA July 23, 2015
    • "I have used lots of storage companies and the price, staff helpfulness, and ease of process were all better than other companies."

      Rating: (4.9 out of 5)
      Erin - Wichita, KS June 28, 2015
    • "You meet and/or exceeded my expectations in all areas. "

      Rating: (5.0 out of 5)
      Mary - Rochester, NY June 26, 2015
    • "The process was quick and simple and I was able to start moving things in that day. I would recommend your storage facility to anyone who needed one."

      Rating: (4.5 out of 5)
      Kristina - Rochester, NY June 26, 2015
    • "Armando was helpful and friendly."

      Rating: (4.9 out of 5)
      Dan - Rochester, NY June 26, 2015
    • "The entire staff was very friendly..."

      Rating: (5.0 out of 5)
      Anonymous - Webster, NY June 23, 2015
    • "Everything was great. Thank you"

      Rating: (5.0 out of 5)
      Chris - Rochester, NY June 23, 2015
    • "First time I've ever used storage. Associate was very helpful with all my questions period."

      Rating: (5.0 out of 5)
      Matt - Henrietta, NY May 27, 2015
    • "Everybody was extremely helpful and went above and beyond to help me even when I had to change the truck rental day/hours a time or two! Thank you!"

      Rating: (5.0 out of 5)
      Heather - Webster, NY May 27, 2015
    • "staff seem to know what they are doing"

      Rating: (5.0 out of 5)
      Jean - Webster, NY May 27, 2015
    • "Everyone at the Creek St. (Webster, NY) location was fantastic. I have had storage units before and the way I was treated at those other places versus the staff at Uncle Bob's [Life Storage] was like night and day. I seriously cannot say enough about how wonderful they were. Helpful and caring (sounds goofy, but it is true) at every turn, even when I got really behind in my payments. No judgement, only compassion and as helpful as they could be. If I have the choice I won't ever go anywhere else again. Good job Webster!!"

      Rating: (5.0 out of 5)
      Erika - Tucson, AZ May 23, 2015
    • "Expectations met or exceeded because- The facility is very well maintained and plowed. The manager (Tina?) is incredibly friendly and helpful. Never had a storage facility ask if I was satisfied. "

      Rating: (5.0 out of 5)
      Valerie - Rochester, NY April 28, 2015
    • "I was in the area and decided to check on my storage area after dark and in the snow last week. My code wouldn't work right, so I called the number on the sign on the gate to get help. It turned out that I had my old card and code from when I rented space in Tonawanda, NY, so of course it wouldn't work! The associate was very kind and helpful to me, in the dark, in the snow, late at night, all alone. Thank you!"

      Rating: (4.9 out of 5)
      Diane - Lakeville, NY March 5, 2015
    • "Always a pleasure to deal with everyone at this location. Friendly, courteous and very helpful!"

      Rating: (5.0 out of 5)
      Douglas - Webster, NY January 26, 2015
    • "Borrowing the cube van after 5 pm to move my belongings to storage was great, and helped me decide to use your storage facility"

      Rating: (4.2 out of 5)
      Jeffrey - Webster, NY January 23, 2015
    • "Very helpful staff."

      Rating: (5.0 out of 5)
      Scott - Rochester, NY December 23, 2014
    • "When the parking lot needed maintenance I received a letter/notice by regular U.S. Mail keeping me informed. In regular circumstances, this shows professionalism. In this particular case, I do not want to receive any messages/phone calls at home. [] Cany you have a choice or box where I could have chosen not to receive any regular mail? [] Thanks. Also, your attendant in Webster is outstanding. Is it Ramon? I have recommended him to 3 colleagues at work."

      Rating: (4.7 out of 5)
      Carlos - Rochester, NY October 31, 2014
    • "Indoor access is easier than I thought it would be."

      Rating: (4.8 out of 5)
      Gary - Webster, NY October 30, 2014
    • "Storage areas are clean and safe. Good work."

      Rating: (4.8 out of 5)
      Phillip - Rochester, NY October 25, 2014
    • "I never used storage facility before but would not hesitate to call uncle bob s again if I needed to.thanks for all of your professionalism"

      Rating: (5.0 out of 5)
      Kenneth - Rochester, NY October 23, 2014
    • "Everyone was very nice."

      Rating: (5.0 out of 5)
      Wendy - Sierra Vista, AZ September 24, 2014
    • "You are the best, and I really appreciate the way you kept your property keep up the good work God Bless and prosper your business..."

      Rating: (4.6 out of 5)
      Shirley - Rochester, NY September 23, 2014
    • "I enjoy renting with you. I feel that I am valued as a customer."

      Rating: (5.0 out of 5)
      Donna - Roch, NY September 5, 2014
    • "The elevator is out of order way too often. If this continues we will look for another storage site"

      Rating: (3.6 out of 5)
      Anonymous - Rochester, NY August 25, 2014
    • "Overall, a positive experience. We moved from a larger unit to a smaller unit after two months, and the office staff was very accomodating and helpful."

      Rating: (5.0 out of 5)
      Doris - Rochester, NY August 13, 2014
    • "no not at this time.thank you"

      Rating: (5.0 out of 5)
      Charles - Besalem, PA July 27, 2014
    • "It's comforting to know my belongings are in a safe, secure and clean environment with convenient access and friendly, helpful staff."

      Rating: (5.0 out of 5)
      Julie - Webster, NY July 25, 2014
    • "Tina in the Webster location is fantastic. I am a very loyal customer...and I am very pleased to work with her each for renewal."

      Rating: (5.0 out of 5)
      Tony - Penfield, NY July 3, 2014
    • "Tina was excellent. A pleasant experience!"

      Rating: (5.0 out of 5)
      Mary Lynn - Pultneyville, NY June 26, 2014
    • "Associate was very helpful and explained things in detail. Was Very courteous also!"

      Rating: (4.7 out of 5)
      Scott - Walworth, NY June 26, 2014
    • "i'm very happy with my space and everything it took to acquire it, thank you..."

      Rating: (4.8 out of 5)
      Peter - Rochester, NY May 29, 2014
    • "Tina is great, always attentive to customers."

      Rating: (5.0 out of 5)
      Alan - Webster, NY May 28, 2014
    • "Tina is great!"

      Rating: (5.0 out of 5)
      Cheryl - Ontario, NY April 1, 2014
    • "Uncle Bob's truck will need some work in the future. Getting old. Otherwise everything was great."

      Rating: (5.0 out of 5)
      Richard - Rochester, NY March 26, 2014
    • "I really did not know what to expect when I walked in to rent a space. I had called ahead to secure an indoor space, and when I got there I was treated very well, with an upbeat, very knowledgeable, young lady to help me, and was soooo happy! What a great place!"

      Rating: (5.0 out of 5)
      Barbara - Rochester, NY March 25, 2014
    • "Very good"

      Rating: (5.0 out of 5)
      Laura - Webster, NY March 5, 2014
    • "I am very pleased to with Tina, she a very nice professional Manager."

      Rating: (5.0 out of 5)
      Brenda - Webster, NY February 27, 2014
    • "Good location in Webster, NY. Great to have climate controlled when the units are available and the carts to help move items in. Thanks for the on line option for making payments and reviewing the account."

      Rating: (4.6 out of 5)
      Amy - Webster, NY February 27, 2014
    • "clean, safe and a very helpful team. Thank you Uncle Bob"

      Rating: (5.0 out of 5)
      Tony - N.Chili, NY February 13, 2014
    • "The two employees who operate the Webster, NY, Creek Street location are excellent and fulfill all of the criteria you mentioned in your survey. I'd absolutely go there again. I've rented two different spaces there over the past eight years or so, and it's been a pleasure. "

      Rating: (5.0 out of 5)
      Joseph - Webster, NY December 27, 2013
    • "Light bulb was broken when I moved in. Not a problem as moving in and out took place during day light hours."

      Rating: (4.6 out of 5)
      John - Irondequiot, NY December 24, 2013
    • "Keep up the good work!!"

      Rating: (5.0 out of 5)
      Ralph - Rochester, NY December 14, 2013
    • "I was really surprised by the professionalism of the associate that worked with me. Very much exceeded expectations - even called when we he learned the truck I rented was out for service. Excellent service - (only reason I'm filling out this survey)"

      Rating: (4.8 out of 5)
      Paul - Rochester, NY December 1, 2013
    • "felt my items were safe and secure Team was wonderful"

      Rating: (4.7 out of 5)
      MaryJayne - Penfield, NY November 24, 2013
    • "Everyone at the Webster NY Creek street Uncle Bobs is awesome - there's always a smile and great service. Thank you!"

      Rating: (5.0 out of 5)
      Kimberly - Rochester, NY November 2, 2013
    • "I normally don't give such high marks, but service was great and the people knew what they were talking about. At one of my other visits, one of the employees even remembered my name, which I felt was pretty good considering how many people they must deal with."

      Rating: (5.0 out of 5)
      Sean - Rochester, NY October 24, 2013
    • "You were recommended by a friend and I was very happy with whole experience. Moving is so traumatic and our closing date was changed several times after I reserved your truck. The staff was so helpfull. I really appreciate all they did for us. "

      Rating: (5.0 out of 5)
      Charlene - Webster, NY September 30, 2013
    • "It was a pleasure to do business with you."

      Rating: (5.0 out of 5)
      James - Webster, NY September 23, 2013
    • "I had talked to Tina on the phone several times and it was great to finally meet her. She was extremely professional, courteous, and friendly. She is a great asset to your firm. See you in May next year. Thanks. "

      Rating: (5.0 out of 5)
      Brian - Yonkers, NY September 23, 2013
    • "The Creek Street Location is one of the best out there! Customer service, friendly helpful management and staff that go above and beyond what would be expected, make it a sincere pleasure to use these units with confidence. "

      Rating: (5.0 out of 5)
      Nancy - Rochester, NY September 3, 2013
    • "It was my first time using a storage facility. Everything was first class."

      Rating: (4.8 out of 5)
      Bob - Westgate, NY August 23, 2013
    • "It was overall a good experience and made me feel that things will work fine."

      Rating: (4.5 out of 5)
      Coretta - Rochester, NY August 7, 2013
    • "Everyone here is always very friendly and helpful. I was so nervous at first putting my stuff in a storage unit, but the stuff has been safe and it stays clean even in the unit!"

      Rating: (5.0 out of 5)
      Alyssa - New City, NY July 25, 2013

    Location Features

    • Life Storage Store Climate Controlled Storage Units

      Climate Controlled storage spaces provide a temperature controlled environment for your belongings. These spaces keep your items cool in the summer and heated in the winter, and are ideal for protecting items such as wood, electronics, and plastic that can be damaged from temperature changes and extremes. Learn more about the benefits of climate controlled storage here.

    • Life Storage Store 24 Hour Access

      Even when our office is closed, you can access your space! This store offers 24 hour access. You enter your personal access code at a keypad to access the property. Your space is secured with a lock, and only you have the key!

    • Life Storage Store Use our Moving Van or Truck Free with Storage Rental!

      When you rent storage, we'll rent you our moving van or truck for free! You receive 25 miles free as well. Rental times will vary based on time slot availability, and we allow one use per storage space rented. For further details contact your local storage manager or read our free van and truck rental guide here.

    • Life Storage Store 54' Truck Access

      The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.

    • Life Storage Store Surveillance Cameras

      Smile, you're on camera! Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.

    • Life Storage Store Fenced & Lighted

      Fencing around this facility is designed to limit access only to customers with assigned electronic access codes. Grounds, aisles and interior hallways are lighted for safety and convenience.

    • Life Storage Store Boxes & Packing Supplies Sold Here

      This Life Storage location carries a full line of moving and storage supplies such as boxes, packing tape, packing materials, and more! Our supplies help move awkward items like wardrobes and big screen TVs and keep delicate items like dishes safe during moving and storage. Stop in our office before the big move for your supplies! For helpful moving and packing tips, visit our guide here.

    Serving Webster

    With the perfect skiing and ice skating climate of Webster, finding a great storage space for your winter equipment is essential. Life Storage, conveniently located on Creek Street between Empire Boulevard and Plank Road, offers various storage units to help keep your belongings protected. With climate controlled units, your valuables will be kept warm in the winter and cool in the summer, and they'll be ready for use any time. Find us just east of Abraham Lincoln Park.

    ALSO SERVING COMMUNITIES OF: Irondequoit, Rochester, Penfield