Customer Reviews - Life Storage #13, Middletown
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We at Life Storage want to maintain the best storage facilities in Middletown, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Middletown (#013)
4.62 out of 5
based on 24 of our most recent Reviews
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5.0 out of 5
"I was very impressed by the cleanliness of the office, the grounds and the storage units. The staff were friendly and helpful with all my questions.Good Job."
April 26, 2019
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5.0 out of 5
"I have already recommended your storage facility. I thought it was very well run. Thank you for your time and assistance."
April 23, 2019
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- Carlos from Middletown, NY
5.0 out of 5
"Tomi and company were great they answered every question and did not fail. If I ever need storage again I definitely choose life storage."
March 23, 2018
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- Roslynn from Middletown, NY
5.0 out of 5
"The manager at this site was very helpful and assisted me in a timely fashion. I feel secure that my things are stored in your facility thank you the rep that took my call MICHAEL was excellent also "
January 21, 2018
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5.0 out of 5
"The lady in the office was so sweet and went above and beyond to help me get the space i needed."
September 26, 2017
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- Craig from Middletown, NY
5.0 out of 5
"Amber & Beth out of the Middletown, NY Location have been very helpful and have provided me with A+ customer service. It is refreshing to do business with a place where the employees put the customer first."
May 02, 2017
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5.0 out of 5
"Amber and Beth answered every question and went above and beyond being attentive to my needs. "
February 28, 2017
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- Jennifer from Middletown, NY
5.0 out of 5
"Amber was very nice, helpful, just a very pleasant person to deal with. She answered questions I had. Offered options. A very nice experience."
October 28, 2016
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5.0 out of 5
"I just want to say this was the best place I've ever stored my belongings. In the office the ladies were approachable,informative, and accurate. Thank you so much for a wonderful experience. "
March 23, 2016
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- Jennifer from Middletown, NY
5.0 out of 5
"Thank You all for the over the top service. That was the first time I had ever rented a storage unit, and I have say the prices are reasonable, and the units are very clean. I was highly satisfied,and will be recommending anyone I know that is interested in renting a storage unit to definitely rent from Uncle Bob's [Life Storage]. "
August 23, 2015
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- Michael from Woodridge, NY
5.0 out of 5
"Everyone and everything about my experience was great"
April 23, 2015
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- Delores from Middletown, NY
5.0 out of 5
"continue doing what you do best customer service is always the most important part of the business."
January 26, 2015
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- Cristino from Middletown, NY
3.4 out of 5
"Have used in the past and will continue if needed again"
November 23, 2014
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- Deseatria from Midddletown, NY
4.9 out of 5
"Kathy was very helpful and went above and beyond the call of duty! Great Customer relationship! Kathy is number 1! Thank you Uncle Bob!"
November 07, 2014
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- Kari from Cogan Station, PA
5.0 out of 5
"We were running a hair behind, and called ahead to explain that we would be there, and could they please wait for us as it was our first time there, and we needed to set up an account. Thankfully the associate waited for us even though it was a little after closing time."
September 24, 2014
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- Bobby from Montgomery, NY
4.0 out of 5
"I am happy about everything except the main entrance gate. I drive past the facility every day on my way to work because I live right next to it and at least 90% of the time, the front gate is wide open. After my first month I asked why this was and was told they just needed to fix it. After another couple weeks I checked back and it was fixed, but only for a few days. Now I have been there 2 months and still the gate remains wide open now matter what time day or night. I will be leaving next month unless this is taken care of. Anyone can just drive right in without a code. It doesn't matter if there are cameras, someone can just snip a lock and drive off. I can't justify spending money at a place that isn't properly secured. On a good note, your staff is very courteous and proffessional. "
September 24, 2014
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- Clara from Middletown, NY
3.0 out of 5
"The storage units could use more light at night. It is kind of scary to go into my unit at night, because the light is so dim."
August 31, 2014
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- Augustus from Huguenot, NY
5.0 out of 5
"Everyone is always nice and the place is always clean and easily accessible."
August 22, 2014
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- Nicole from Wurtsboro, NY
4.8 out of 5
"The facility was great; the office staff were friendly and accommodating. The property is structured in a way that is difficult to get in and out of the section I was in (8J) but not impossible. Otherwise, my home items were very well maintained/temperature, et cetera. The pricing was competitive I'm sure with the ease of access but it was necessary that I cut the expense. I appreciate it and would be happy to use that facility in the future."
April 23, 2014
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- Arnaldo from Middletown, NY
3.8 out of 5
"It would be nice to have better lighting in and/or around the storage spaces."
March 10, 2014
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- Regina from Middletown, NY
4.5 out of 5
"Everything from appearance to customer service to online services available provides for excellent service.
Cost is always a factor, so it would be nice to offer continued customer credits and not just first time customer discounts.
That is not exclusive to storage facilities, but commitment incentives go a long way for repeat and continued customers in my opinion.
Every other area - no improvements needed. Excellent. "
February 26, 2014
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2.7 out of 5
"There is no light in the elevator which makes it kind of impossible for a person in my business to be able to load and unload in the evening I would have to be able to come in in the morning and do it which is very inconvenient. So this portion I really feel dissatisfied in this area."
February 25, 2014
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- Mary Kim from Middletown, NY
4.7 out of 5
"I have had a unit there for four years. I am able to get access 24 hours a day. I feel secure when on the property, and feel the contents of my unit is secure. The staff is readily available by phone or in person to answer any questions."
February 19, 2014
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- Kevin from Middletown, NY
5.0 out of 5
"I would like to express how highly satisfied i am with uncle bobs storage i have been with this storage for over 15 plus years and the employees are like family. It's always nice to deal with people who really love there job and also take the time to actually walk up to you as you are in your storage to just greet you and is what i call customer service. I have to say that i will recommend uncle bob's to anyone. kindly EVELYN"
September 19, 2013
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