We at Life Storage want to maintain the best storage facilities in Middletown, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
"I was very impressed by the cleanliness of the office, the grounds and the storage units. The staff were friendly and helpful with all my questions.Good Job."
"The manager at this site was very helpful and assisted me in a timely fashion. I feel secure that my things are stored in your facility thank you the rep that took my call MICHAEL was excellent also "
"Amber & Beth out of the Middletown, NY Location have been very helpful and have provided me with A+ customer service. It is refreshing to do business with a place where the employees put the customer first."
"I just want to say this was the best place I've ever stored my belongings. In the office the ladies were approachable,informative, and accurate. Thank you so much for a wonderful experience. "
"Thank You all for the over the top service. That was the first time I had ever rented a storage unit, and I have say the prices are reasonable, and the units are very clean. I was highly satisfied,and will be recommending anyone I know that is interested in renting a storage unit to definitely rent from Uncle Bob's [Life Storage]. "
"We were running a hair behind, and called ahead to explain that we would be there, and could they please wait for us as it was our first time there, and we needed to set up an account. Thankfully the associate waited for us even though it was a little after closing time."
"I am happy about everything except the main entrance gate. I drive past the facility every day on my way to work because I live right next to it and at least 90% of the time, the front gate is wide open. After my first month I asked why this was and was told they just needed to fix it. After another couple weeks I checked back and it was fixed, but only for a few days. Now I have been there 2 months and still the gate remains wide open now matter what time day or night. I will be leaving next month unless this is taken care of. Anyone can just drive right in without a code. It doesn't matter if there are cameras, someone can just snip a lock and drive off. I can't justify spending money at a place that isn't properly secured. On a good note, your staff is very courteous and proffessional. "
"The facility was great; the office staff were friendly and accommodating. The property is structured in a way that is difficult to get in and out of the section I was in (8J) but not impossible. Otherwise, my home items were very well maintained/temperature, et cetera. The pricing was competitive I'm sure with the ease of access but it was necessary that I cut the expense. I appreciate it and would be happy to use that facility in the future."
"Everything from appearance to customer service to online services available provides for excellent service.
Cost is always a factor, so it would be nice to offer continued customer credits and not just first time customer discounts.
That is not exclusive to storage facilities, but commitment incentives go a long way for repeat and continued customers in my opinion.
Every other area - no improvements needed. Excellent. "
"There is no light in the elevator which makes it kind of impossible for a person in my business to be able to load and unload in the evening I would have to be able to come in in the morning and do it which is very inconvenient. So this portion I really feel dissatisfied in this area."
"I have had a unit there for four years. I am able to get access 24 hours a day. I feel secure when on the property, and feel the contents of my unit is secure. The staff is readily available by phone or in person to answer any questions."
"I would like to express how highly satisfied i am with uncle bobs storage i have been with this storage for over 15 plus years and the employees are like family. It's always nice to deal with people who really love there job and also take the time to actually walk up to you as you are in your storage to just greet you and is what i call customer service. I have to say that i will recommend uncle bob's to anyone. kindly EVELYN"
Save time and skip the counter! At this facility, you can complete your rental agreement, make payment, and get access right away. Just choose our "Rent Now" option.
Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.
Fencing around this facility is designed to limit access only to customers with assigned electronic access codes. Grounds, aisles and interior hallways are lighted for safety and convenience.
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Middletown and Scotchtown
Our self storage facility on Industrial Drive is located southeast of the NY-17 Highway, between Fortune Rd W and Georges Rd, near Silver Lake. Click here for directions to this Life Storage.
At Life Storage Facility #013, we offer great property security systems and clean, affordable storage units to rent for the residents of Scotchtown, Wallkill, Washington Heights, and other neighborhoods in Middletown, NY. Call us with questions, reserve online, or click here to compare other storage units in Middletown.
Rental Requirements:
Insurance required
Storage insurance available (third party)
$25 admin fee
Payments due monthly, with a minimum of one month rental