Customer Reviews - Life Storage #336, Cheektowaga
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We at Life Storage want to maintain the best storage facilities in Cheektowaga, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Cheektowaga (#336)
4.80 out of 5
based on 44 of our most recent Reviews
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5.0 out of 5
"Loretta has a fantastic sense of humor and is extremely professional and treated me with great respect even when I was late with payments. This is my 2 nd time renting at this location and if the need arises again I would return even if it’s not the most convenient locale."
May 18, 2019
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- Tamara from Tonawanda, NY
5.0 out of 5
"I've used you before. Your manager there is a wonderful lady. This is the first time the survey has gone through. Two other times I tried. You can give her high marks for the last two times I rented from you as well."
April 25, 2019
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- Cassandra from Cheektowaga, NY
5.0 out of 5
"I received the best assistance. I actually inquired about part time employment but only full time was available. I have already expressed to others my experience.
Thank you"
January 21, 2019
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- Margaret from Tonawanda, NY
4.6 out of 5
"The service and personnel aspects of your company are exemplary. I am disappointed the what is advertised as a 5'x5' cubicle is actually smaller than that. I realize that the website states that there may be some variability to the size, but my unit is closer to 4'x4'. That's a significant discrepancy."
June 20, 2018
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5.0 out of 5
"The only thing I don't like are the price increases."
May 12, 2018
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- Laurie from Cheektowaga, NY
5.0 out of 5
"Please install directional signs in the building at intersections of isles. It would make it much easier to find the storage rooms."
March 26, 2018
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- Yvette from Cheektowaga, NY
5.0 out of 5
"I've been renting for almost 3 years. I feel safe, no matter what time I go to the facility. "
February 24, 2018
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- George from Cheektowaga, NY
5.0 out of 5
"There is nothing to improve on!! You did fantastic"
January 23, 2018
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5.0 out of 5
"Fast friendly service
Unit was clean
Easy instructions to use unit"
January 22, 2018
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4.0 out of 5
"I also rented them moving truck on two separate occasions. The truck was very clean and in good running condition. Dolly also included; very nice."
December 27, 2017
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- Debora from Boxnton Beach, FL
5.0 out of 5
"I can't say enough about all the staff that I dealt with. They were so very helpful and willing to go the extra mile. I really appreciate their efforts. Thanks a million!"
November 23, 2017
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- Teresa from Cheektowaga, NY
5.0 out of 5
"very friendly courteous service...will refer this location to friends and family"
August 28, 2017
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5.0 out of 5
"I appreciate the help I received when I moved out of my unit--the staff were incredible!"
August 23, 2017
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- Wayne from Fort Lauderdale, FL
4.6 out of 5
"I needed a place you had one. It's not rocket science. "
July 26, 2017
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- Kimberly from New Rochelle, NY
4.1 out of 5
"Very clean and easy to get to with the right amount of security. "
May 25, 2017
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5.0 out of 5
"The union location is alsome Loretta was a great help to me she's very pleasant always outgoing thank you Loretta"
April 24, 2017
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- Christine from Cheektowaga, NY
5.0 out of 5
"Always have the best customer service and always very helpful. Have been a long time customer and know my things are safe there."
April 05, 2017
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5.0 out of 5
"Joe and Loretta were very personable and entertaining. I had an issue with my credit card being stolen and had to be issued a new number and forgot to update it with "Uncle Bob's [Life Storage]", Loretta called and took care of it right away before incurring any fee's. Would highly recommend."
December 28, 2016
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4.2 out of 5
"the only thing I disagree with is not being able to make partial payments or paying at different ub's"
June 02, 2016
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5.0 out of 5
"Associate and Manager provided exceptional customer service, and were extremely accommodating."
April 13, 2016
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- Glenn from CHEEKTOWAGA, NY
3.3 out of 5
"The roll up door was broken for several months that did not allow correct entry to my indoor storage unit. Had to backup into storage building to gain entry with a car."
March 02, 2016
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4.9 out of 5
"Unfortunately, since Bob is a one-man Army, and he can't be at 2 places at once, I had to wait for him to arrive. Other than that, all was A-OK"
December 25, 2015
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- Derek from Cheektowaga, NY
4.9 out of 5
"Joe and Loretta are great. They met my storage needs."
November 23, 2015
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5.0 out of 5
"I found that talking to them on the phone they where very friendly and helpful. You did not sit on hold and seemed like they where genuinely trying to be helpful. I highly recommend them. Great place with great people!!!"
October 24, 2015
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- Samuel from San Francisco, CA
5.0 out of 5
"Great storage experience, and I've had quite a few (Guardian, Public Storage, Storage Etc., ...) and this was the best."
September 23, 2015
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- Jennifer from Buffalo, NY
5.0 out of 5
"I like the fact that you offer partial month rental after the first month and that you don't require a security deposit. I had many expenses with moving and could not afford the security dep other storage facilities required.
Thank you so much. I am glad I called Uncle Bob's [Life Storage]."
August 27, 2015
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- Teri from Cheektowaga, NY
5.0 out of 5
"Everything was done timely and the worker was so helpful."
August 27, 2015
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4.9 out of 5
"The service representative was very courteous, respectful, and explained all my options very thoroughly. He gave me a tour of the facilities and told me to stop in any time if I needed anything."
August 02, 2015
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4.6 out of 5
"It was my pleasure to do business with your reputable company. The only problem was the truck would not start midway thru the move."
July 29, 2015
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- Bernadette from Cheektowaga, NY
5.0 out of 5
"They tried to accommodate us very well and were very helpful! The Gentleman even gave me a ride so I could see where it was & that it was cleaned out! I'm very pleased! "
June 28, 2015
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5.0 out of 5
"The Manager was incredible at meeting my needs for an immediate climate controlled unit."
May 28, 2015
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5.0 out of 5
"your people helped with anything I asked about and even shoveled the snow away from the front of the unit door before I moved things into it. The facility is secure and clean. It was a pleasure doing business with this facility."
May 24, 2015
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4.8 out of 5
"Everyone does a fine job...mostly dealt with the managers and they are professional and courteous and efficient."
April 29, 2015
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- Janice from Cheektowaga, NY
4.1 out of 5
"This was the first time I have used storage and you made the process clear and easy - I appreciated that."
March 27, 2015
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- Migdalia from Buffalo, NY
5.0 out of 5
"Everything was well explained and all questions answered. My daughter recommended Uncle Bob's [Life Storage] to me after her excellent experience with Uncle Bob's [Life Storage] in Chicago,Il. So far, I love it, everything is clean and staff is friendly and professional. Thank you very much."
February 26, 2015
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4.8 out of 5
"Obtaining and closing of the storage unit was easy and not time consuming. "
December 30, 2014
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5.0 out of 5
"Derrick was So very helpful! He made my relocation much less stressful than it could have been! Honestly he was terrific! I will certainly recommend this location to anyone I hear that needs storage! "
October 24, 2014
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5.0 out of 5
"excellent service.
The climate controll building is exceptionally clean and well maintained."
August 28, 2014
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4.8 out of 5
"It would be nice if you would consider giving specials and discounts for loyal paying customers periodically."
May 07, 2014
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- Ron from Orchard Park, NY
5.0 out of 5
"I like the choice of storage garage sizes. This worked out well for me."
February 28, 2014
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- Shawnita from Buffalo, NY
4.1 out of 5
"During the winter the outdoor units are sometimes hard to access because snow is piled up against the doors. "
February 23, 2014
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5.0 out of 5
"I am comfortable in knowing that my possessions in storage are safe and secure at Uncle Bob's [Life Storage]."
January 20, 2014
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4.4 out of 5
"Very satisfied using your storage unit.Will definitely use again if the need ever arises.Thank you
"
November 24, 2013
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- Scott from Cheektowaga, NY
4.8 out of 5
"I have told others about your great service, and the truck you provided to move items!!!"
November 04, 2013
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