Customer Reviews - Life Storage #334, West Seneca
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We at Life Storage want to maintain the best storage facilities in West Seneca, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in West Seneca (#334)
4.94 out of 5
based on 63 of our most recent Reviews
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5.0 out of 5
"I was thoroughly pleased with the company...the personnel, the unit, the location and the price! I always felt comfortable when I visited and had to access my unit."
January 23, 2019
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- Claudia from Orchard Park, NY
5.0 out of 5
"I totally enjoyed Mr. King and Mr. Caughall. They always treated me respectfully and courteously."
May 24, 2018
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5.0 out of 5
"The staff was one of the nicest people ever felt with. I was extremely satisfied with the whole experience during the time I rented. I would definitely come back due to the customer service and friendly staff and prompt service every time."
May 19, 2018
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- Sabrina from Mount Kisco, NY
5.0 out of 5
"Your worker, Mike, was very welcoming and answered all of our questions. He greeted us as soon as we walked in and was very helpful!"
May 04, 2018
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- Ann Marie from Staten Island, NY
4.8 out of 5
"The only problem I had was that the snow was pushed up against my bin when I arrived to empty it, but once I told the worker, he shoveled it imidately. Very good rates too. Thanks!"
January 24, 2018
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5.0 out of 5
"The Manager at your facility was so incredibly helpful! He offered to assist me, I utilized the truck and my storage facility was well maintained. I cannot recommend this place enough for storage! The customer service was top notch! THANK YOU!!"
January 11, 2018
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- Charles from Lancaster, NY
5.0 out of 5
"Service was quick and great. Remembered me from previous rental and where my unit was.
"
December 28, 2017
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5.0 out of 5
"Mark and Mike both showed great customer service were very knowledgeable the facility was very clean made me feel right at home I will always recommend lifestorage to a friend or family member great service and very happy to do business with them "
December 20, 2017
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5.0 out of 5
"Very friendly staff and very observant! I was called to let me know that my rear passenger window was down and he even put up plastic until I was able to get there to roll the window up. "
October 25, 2017
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- Tina from East Aurora, NY
5.0 out of 5
"Both of the employees that I had the pleasure of meeting were outstanding! I will be sure to recommend Life Storage to family and friends."
October 24, 2017
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- Brian from West Seneca, NY
5.0 out of 5
"Very professional staff, clean environment, I have peace of mind that my belongings are safe there. Thank you! "
August 26, 2017
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- Tegan from East Aurora, NY
4.9 out of 5
"I had a unique issue when i needed a different sized storage unit within 24 hrs. It was seemless and the manager was respectful and happy thelp!"
July 26, 2017
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4.6 out of 5
"I think you should offer a discounted rate on occassion. "
June 16, 2017
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5.0 out of 5
"The use of your UHaul truck was very helpful and cost efficient."
April 24, 2017
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5.0 out of 5
"I did not lock my unit properly and they called me to come in and they would help me correct it"
January 22, 2017
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5.0 out of 5
"The managers at the location on Transit Road in Elma have been fantastic. They took their time to find a unit that was exactly what I was looking for . 100 % satisfied "
November 28, 2016
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- Kevin from Cheektowaga, NY
5.0 out of 5
"We currently moved all of our house belongings into Uncle Bob's [Life Storage] until we close on our new home. Let me just say that throughout the whole process of moving and dealing with movers, utility companies, realtors, etc, it has been extremely overwhelming and frustrating at times. However, Mike and Mark at your Transit (West Seneca) location has made this piece of the move most pleasurable. I am extremely pleased and grateful for all they have done to make this a easy transition. They have been the "best of the best" throughout this process and am most grateful for the assistance. Utmost professionals! Thank you very much.
Happy Customer,
Kevin O"
July 21, 2016
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- Brian from Cheektowaga, NY
5.0 out of 5
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The whole process was made very easy and straight forward. "
July 18, 2016
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- Jennifer from Lancaster, NY
5.0 out of 5
"The guys you have working at the West Seneca location are the best. Your facility is great but it is because of them that I would use you in the future.
Thanks"
May 23, 2016
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5.0 out of 5
"This was my first time using Uncle Bob's [Life Storage] and most definitely will not be my last. Had an overall awesome experience and was treated exceptionally well."
April 25, 2016
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- Michelle from Lancaster, NY
5.0 out of 5
"I found your company to be friendly and knowledgeable. Your facility is very clean "
March 31, 2016
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4.7 out of 5
"Mark understood my moving situation and had a unit held for me. He was constantly reassuring throughout a stressful planning. I felt more comfortable after speaking with Mark, and in turn, moved more than I originally planned into my unit."
March 25, 2016
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5.0 out of 5
"Great service from start to finish. Please thank the team at this facility as the attention I received from them was incredible."
March 23, 2016
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- Scott from Grove City, PA
5.0 out of 5
"I appreciate the ability to take care of my needs over the phone. Very helpful staff. "
January 23, 2016
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5.0 out of 5
"I would recommend Uncle Bob's [Life Storage] to everyone ."
November 02, 2015
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5.0 out of 5
"I finally met Mike and it's the same as I said before... AWESOME, AWESOME, AWESOME. I am soooo happy that I didn't go somewhere else. THANK YOU MARK AND MIKE :)"
October 27, 2015
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5.0 out of 5
"Mark and Mike are great ! Very helpful during the renting process over the phone when I was in Kentucky, upon my arrival in Buffalo and throughout my stay. Excellent Customer Service and just nice guys !"
October 23, 2015
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- Pauline from Cheektowaga, NY
5.0 out of 5
"Mike and Mark are AWESOME!!!
They are both eager to help very polite and extremely professional.
I am with Uncle Bob's [Life Storage] because of them!!
Thanks Mike & Mark!!
Pauline #422"
September 11, 2015
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- Adrianna from N. Tonawanda, NY
5.0 out of 5
"Extremely friendly customer service which is rare these days. Very patient, knowledgeable and respectful staff. Pleasure to deal with"
September 03, 2015
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5.0 out of 5
"I have had an awesome experience! It was a transitional time for me and they made it easier! Thank you!"
August 23, 2015
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5.0 out of 5
"I use Uncle Bob's [Life Storage] for business purposes and could not be happier with the facility. I have been a customer for 8 yrs and continue to brag to my colleagues about the safe and clean environment and the incredible service. They take care of me there! It's 5 Star!!!!! "
August 13, 2015
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- Karen from East Aurora, NY
5.0 out of 5
"Only thing wrong was the a/c wasn't working and it was a very hot day!"
July 28, 2015
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5.0 out of 5
"Mike was extremely friendly, very efficient and very knowledgeable. Everything got done quite quickly, and I felt good about the entire process."
April 29, 2015
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- Fred from East Aurora, NY
4.3 out of 5
"I can't answer the questions about appearance because it was handled from
FL.
I can say that Both Mark and Mike were very helpful and professional."
April 18, 2015
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4.3 out of 5
"Snow removal by door. I did not expect to be shoveling when I went to my unit ."
March 29, 2015
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- Thomas from East Aurora, NY
4.7 out of 5
"All our belongings seemed to be just the way they were before we put them in storage.
Thank you"
March 23, 2015
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5.0 out of 5
"I only wish I was treated as well everywhere else I go. Mike and Mark are two of the kindest people I've ever met. Thank you for making a difficult move a much easier experience. I will definitely be back if the need arises."
January 23, 2015
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- Danielle from East Aurora, NY
5.0 out of 5
"The gentlemen at this location are always pleasant and helpful."
January 16, 2015
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- Keith from East Aurora, NY
5.0 out of 5
"Totally hassle free and convenient. Price is fair and access is easy!"
January 04, 2015
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5.0 out of 5
"Rented before about 5 years ago and had a wonderful experience then. So far our 2nd time has been as wonderful. "
December 31, 2014
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5.0 out of 5
"The manager was very helpful I moved out of buffalo to Syracuse an kept my stuff in storage there while I got things ready before I went an picked up my stuff. I was planning on going to get my belongings the week of that terrible snow storm an since I couldn't due to the weather the manager kept me posted on how things were like in buffalo an let me know when it was safe to pick up my stuff. He went above my expections on how a person should do or handle things in that type a situation I would recommend anyone to use there business."
December 23, 2014
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- Elizabeth from Cave Creek, AZ
5.0 out of 5
"I am happy with the security and also staff support."
October 28, 2014
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- Mark from West Seneca, NY
5.0 out of 5
"Mike has been very helpful. The facility is just a mile from home. Gives us the extra space we need. Clean, secure facility."
September 26, 2014
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5.0 out of 5
"First time storage user. I didn't now what to expect from a storage facility. I thought it may be seedy. I was totally wrong. I was blown away. Top notch facility. Top notch business. Top notch people.
I strongly recommend Uncle Bob's [Life Storage]!"
September 25, 2014
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- George from Rocky Point, NY
5.0 out of 5
"The management team is excellent, and I greatly appreciated their willingness to assist whenever possible.
Will definately be back!"
August 25, 2014
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- Susan from East Aurora, NY
5.0 out of 5
"My experience with Uncle Bob's [Life Storage] was definitely a positive experience and I would utilize your services again in the future. Thank you!"
August 25, 2014
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5.0 out of 5
"I have used Uncle Bob's [Life Storage] 2 times for storage, and my daughter used them based on my recommendation. It is simple and reasonably priced and the customer service is top-notch. Easy 24-hour access to the unit is another bonus that not all storage facilities offer.
Thank you for helping us out each time we needed it!"
July 28, 2014
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5.0 out of 5
"very easy access
very thoughtful to put door stop to prop door open and cart to haul items to storage unit!"
July 24, 2014
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4.8 out of 5
"I originally had a problem with the unit reserved for me.The attendants at the location worked for 2 days with me and upper management to resolve the issue.There are many rental companies and this location has exceeded my expectations.great job."
May 29, 2014
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5.0 out of 5
"Mike and Mark at transit rd, location in W. Seneca NY are phenomenal...very professional, respectful, and always cheerful. "
May 05, 2014
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- Nicholas from Hamburg, NY
5.0 out of 5
"Storage Manager Mike is very friendly, knowledgeable,and accommodating."
May 01, 2014
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- Robert from West Seneca, NY
5.0 out of 5
"I like Uncle Bob's [Life Storage] Self Storage on Transit Road in West Seneca because it is easy to find. I do not like Uncle Bob [Life Storage]Self Storage across Home Depot in West Seneca because of heavy traffic. I hate to drive on Ridge Road."
March 18, 2014
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5.0 out of 5
"Mike and Mark provide the best service i have ever seen from a storage team. I am a drug rep and have recommended you to all my associates, many of whom now rent from you. Thanks Uncle Bobs [Life Storage]! PM "
March 05, 2014
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5.0 out of 5
"Mike at the West Seneca location was a pleasure to deal with - so helpful and was a highlight of a couple of stressful moves!"
February 27, 2014
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5.0 out of 5
"Keep up the great work. I came from another storage place and this one is 110% BETTER!"
February 27, 2014
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5.0 out of 5
"The free van was a great help! What a nice feature. Thank you"
February 27, 2014
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- Kevin from Cheektowaga, NY
4.9 out of 5
"Great team at our location. They even called me to remind me that I forgot to pay my bill one month and were gracious enough to wave the fee. Always pleasant and courteous! "
February 27, 2014
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4.5 out of 5
"I went to my unit shortly after a major snow storm and was unable to get in due to the snow and ice that had built up in front. The employee on duty not only brought shovels, he did most of the shoveling of the ice and snow so we could get it. He was extremely helpful and friendly. Thank you!"
February 20, 2014
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5.0 out of 5
"Both Mike and Mark went out of their way to help us out during one of the most stressful times in our lives. Moving house is hard enough, moving countries is even harder. Both were extremely helpful in ensuring that when our household goods arrived from the UK we had a place to store them. I don't know what we would have done had we not had their understanding and flexibility in providing us with the storage we needed. If I ever need storage again, they will be the first people I turn to."
January 23, 2014
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5.0 out of 5
"Mike on Transit Road is always a professional to Mike and I."
January 18, 2014
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- Paul from West Seneca, NY
5.0 out of 5
"Website could offer more recurring payment options where payment info is saved."
November 28, 2013
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4.7 out of 5
"Were very helpful in my time of need, I had to find a storage place fast and they were there to help."
November 23, 2013
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- John from West Seneca, NY
5.0 out of 5
"It was a great place to store our trailer and we hope to be back next summer."
October 24, 2013
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