Storage Units near Buffalo in West Seneca, NY, 14224

"I needed to get a storage unit for my daughter’s belongings and I found this place last minute. They were extremely helpful. I highly recommend this location! Bill was the absolutely best. He has great customer service skills. Very pleasant and friendly."

"Bill at life storage in west Seneca has the best customer service skills I’ve ever experienced. He is friendly and efficient. We have returned this year, to this location because of Bill."

"Great service. Helpful staff"

"Bill was very helpful! Highly recommend"

"Associates were very helpful will all the questions I had and friendly too"

"Make sure all carts are operational and in winter please make sure all areas are properly plowed!"

"Nice location, decent value! Very accommodating folks here, always accessible and well maintained facility. Even though they raise up the rents frequently, so far up 18% but they ALL do that. Find a way to write it off. Only issue (for me) is the lack of AC power in the unit. At least lighting on the inside would help immensely. Still cheaper than PS so all is OK!!"

"Went to retrieve items from unit on 1/4/21. Unit door still blocked by snow from snow on 12/24/20 - 12/26/20. Stopped in office to ask manager Bill about snow removal for safe access and he told me that it was my responsibility. I asked him if I should then bring my own shovel and he indicated yes. Extremely dismissive not my problem response. Unit is located in Buffalo NY where we experience snow from November - April. Definitely not the great customer experience that I would expect from Life Storage."

"Warning  warning. Bill is lazy , he billed me 4 months in a row for a 40 foot Prevost RV  that wasn't there . After telling me they walk thru there lot on the 1st to bill people . It's Easter for them to Bill everyone and let customers catch them .He tried a 5 th month to bill me but account   was empty because of him . Now my insurance has lapsed and calling him hasn't done any good . He keeps saying stuff like there was a hiccup with your money being returned , or my boss is working on it . All lies . Bill is lazy and they scam customers on a regular basis I believe . Do not trust anyone there . 2weeks waiting for money   Nothing  but bills excuses . Can I get police involved?  !Do not trust this company ! Bill will lie to your face . Warning Warning."

"My Mom passed away and my daughter and family are moving back in with my husband and I so we are in need of storage. We used LifeStorage previously and were very happy. Bob made the process today effortless. We explained what was being stored and he went over our options. I would recommend this storage facility to anyone who is in need."

"With Covid rules in place, my recent homesale was challenging since I needed to store my possessions since I was moving out of state. Bill, at this location, was a great help! If u need a storage facility, have questions, need some guidance, Bill is the guy you want to see to help you through your moving process!"

"I signed a storage contract with Bill at the W. Seneca location. He was extremely helpful in finding the correct spot for my trailer. He even took me for a ride in his golf cart to show me  the spots available. He has the best customer service skills I've ever experienced. Bill went way out of his way to help me, I have to give credit where it is due. THANK YOU !"

"Wanted to discuss pricing on storage units as we prepare to move. Didn't know what sizes to look into, but we were given great customer service, super polite and efficient--we quickly got the information we needed!"

"Great customer service here. Easy to get the right information about the units available."

"Very helpful and friendly people when you first move in. Then they raise your rate at any interval they see fit and tell you that's the way it is. I've seen the same pattern repeat over three years now and I've lost all respect for this business."

"Fantastic staff and an excellent location. Very clean."

"Store Manager, Bill Bigelow was very professional, extremely helpful and patient while setting up my rental. He took the time time to explain all policies and answered any questions I had. The office and grounds are well maintained."

"Really nice people. Helped me out when I was in a bind."

"Great service Heather helped me out"

"Dena was very helpful in getting me set up with a storage unit here. She is a really nice woman to work with and I didn't have any problems getting a unit."

"Easy access, a lot of choices for storage"

"Nice staff! They are great. Excellent facilities."

"Whenever I call the girl is so helpful and so nice to talk with."

"Don't do it.  Can't believe it, but talk about a "F you, go away!"  One full month used, only 10 days of 2nd.  Invoiced me over email, with an office number that didn't work.  No online bill pay.  Moved from out of State.  Used this just to hold until new home was ready, live on opposite side of buffalo.  Charged a late fee, paid it, but when asked about a simple pro-rating of the second month, as only 10 of the 30-31 days used.  Was told, "Because you were late 5 days we're charging you the full month." Debating breach of contract filing as, if this is a policy?  Not disclosed nor written in rental contract.  Sorry!  You're not the Government, you just don't get to steal.  They hate competition.  Following up with BBB, local & state legislative contacts."

"for myself you are conveniently located"

"I have used life storage in Florida and New York satisfied with both places"