Self Storage Facility near Buffalo in West Seneca, NY 14224

"I wanna say how amazing bill is over at life storage. He helps you in any way he can, he sees when you are struggling and does his best to help in any way. He’s very friendly and understanding. I’ve been dealing with life storage for almost two years now and I’m glad I chose bill’s facility because it was just the best experience and I will definitely recommend my friends who are moving to use this facility and to see bill!"

"Everything was great."

"Bill is great and super helpful. He called me before I called him to close out some units. He is on top of everything and a pleasure to deal with. I had two larger, climate controlled spaces at this location and I was very happy with them."

"Wonderful staff great reasonable rates works with you friendly and knowledge great for short term and long term A++++"

"Excellent service, came in handy and was completely convenient, would rent again if need be!"

"Easy in and out. Clean unit. Office personnel very friendly. Cart on site to transport your stuff."

"Paid almost $100 a month for a 9 foot space but it served its purpose and was convenient."

"Friendly manager store"

"Bill was great and helpful"

"Tremendously courteous staff. Helped me solve a problem a lost key. Very grateful!!!"

"Friendly people at front desk clean unit."

"Bill at Langner Rd in west Seneca SHOULD BE your employee of the year. His Customer service and his pleasant personality is extremely rare these days."

"Very good experience and always improving the property."

"Way too expensive and they will not pro rate a refund for leaving early 😒"

"The facility is clean and well maintained. Each unit comes with its own lock when you rent online."

"Very good customer service. I had a bunch of questions and didn't feel as if he any other storage facilities I talked with cared about my questions as much as they did in Wes Seneca"

"great customer service. They really went above and beyond to work things out for my husband. Other storage facilities really can't compare."

"I find the facility to be clean and neatly kept. The storage units appear to be well protected. You get a strong sense that your belongings will be safe and in good condition as you left them."

"Called for pricing information, met with pleasant and effective service."

"I needed to get a storage unit for my daughter’s belongings and I found this place last minute. They were extremely helpful. I highly recommend this location! Bill was the absolutely best. He has great customer service skills. Very pleasant and friendly."

"Bill at life storage in west Seneca has the best customer service skills I’ve ever experienced. He is friendly and efficient. We have returned this year, to this location because of Bill."

"Great service. Helpful staff"

"Bill was very helpful! Highly recommend"

"Associates were very helpful will all the questions I had and friendly too"

"Make sure all carts are operational and in winter please make sure all areas are properly plowed!"

"Nice location, decent value! Very accommodating folks here, always accessible and well maintained facility. Even though they raise up the rents frequently, so far up 18% but they ALL do that. Find a way to write it off. Only issue (for me) is the lack of AC power in the unit. At least lighting on the inside would help immensely. Still cheaper than PS so all is OK!!"

"Went to retrieve items from unit on 1/4/21. Unit door still blocked by snow from snow on 12/24/20 - 12/26/20. Stopped in office to ask manager Bill about snow removal for safe access and he told me that it was my responsibility. I asked him if I should then bring my own shovel and he indicated yes. Extremely dismissive not my problem response. Unit is located in Buffalo NY where we experience snow from November - April. Definitely not the great customer experience that I would expect from Life Storage."

"Warning  warning. Bill is lazy , he billed me 4 months in a row for a 40 foot Prevost RV  that wasn't there . After telling me they walk thru there lot on the 1st to bill people . It's Easter for them to Bill everyone and let customers catch them .He tried a 5 th month to bill me but account   was empty because of him . Now my insurance has lapsed and calling him hasn't done any good . He keeps saying stuff like there was a hiccup with your money being returned , or my boss is working on it . All lies . Bill is lazy and they scam customers on a regular basis I believe . Do not trust anyone there . 2weeks waiting for money   Nothing  but bills excuses . Can I get police involved?  !Do not trust this company ! Bill will lie to your face . Warning Warning."

"My Mom passed away and my daughter and family are moving back in with my husband and I so we are in need of storage. We used LifeStorage previously and were very happy. Bob made the process today effortless. We explained what was being stored and he went over our options. I would recommend this storage facility to anyone who is in need."

"With Covid rules in place, my recent homesale was challenging since I needed to store my possessions since I was moving out of state. Bill, at this location, was a great help! If u need a storage facility, have questions, need some guidance, Bill is the guy you want to see to help you through your moving process!"

"I signed a storage contract with Bill at the W. Seneca location. He was extremely helpful in finding the correct spot for my trailer. He even took me for a ride in his golf cart to show me  the spots available. He has the best customer service skills I've ever experienced. Bill went way out of his way to help me, I have to give credit where it is due. THANK YOU !"

"Wanted to discuss pricing on storage units as we prepare to move. Didn't know what sizes to look into, but we were given great customer service, super polite and efficient--we quickly got the information we needed!"

"Great customer service here. Easy to get the right information about the units available."

"Very helpful and friendly people when you first move in. Then they raise your rate at any interval they see fit and tell you that's the way it is. I've seen the same pattern repeat over three years now and I've lost all respect for this business."

"Fantastic staff and an excellent location. Very clean."

"Store Manager, Bill Bigelow was very professional, extremely helpful and patient while setting up my rental. He took the time time to explain all policies and answered any questions I had. The office and grounds are well maintained."

"Really nice people. Helped me out when I was in a bind."

"Great service Heather helped me out"

"Dena was very helpful in getting me set up with a storage unit here. She is a really nice woman to work with and I didn't have any problems getting a unit."

"Easy access, a lot of choices for storage"

"Nice staff! They are great. Excellent facilities."

"Whenever I call the girl is so helpful and so nice to talk with."

"Don't do it.  Can't believe it, but talk about a "F you, go away!"  One full month used, only 10 days of 2nd.  Invoiced me over email, with an office number that didn't work.  No online bill pay.  Moved from out of State.  Used this just to hold until new home was ready, live on opposite side of buffalo.  Charged a late fee, paid it, but when asked about a simple pro-rating of the second month, as only 10 of the 30-31 days used.  Was told, "Because you were late 5 days we're charging you the full month." Debating breach of contract filing as, if this is a policy?  Not disclosed nor written in rental contract.  Sorry!  You're not the Government, you just don't get to steal.  They hate competition.  Following up with BBB, local & state legislative contacts."

"for myself you are conveniently located"

"I have used life storage in Florida and New York satisfied with both places"

"My wife and i were just looking at prices for a unit and the service we got was very good. We dont know if we will rent at this store yet but we will probably rent with this company"

"Keena was very professional and nice. Lovely experience"

"Storage locker auction"

"Very close to the interstate, looks good so far."

"Great place for storage, I works well for our business"

"Nice staff"

"Very clean and easy accessible Loretta the manger was very helpful and informative . Highly recommend this location for your storage needs"

"Super easy breezy these guys know their stuff and were able to accommodate all my requests - and very customer service oriented!"

"A smaller unit of as rented initially, but when I went to that unit I realized it was too small. Was able to get into a larger unit fairly easily"

"Every employee i came in conrracf with was amazingly hepful! Greaff staff at this location!"

"Love the customer service."

"everything works and is well maintained"

"I was very happy with my LifeStorage experience."

"Love the facility and the people in charge"

"Ii like that you are open 24 hours a day 7 days a week"

"Everything was great"

"Fast,friendly service. Also used moving truck and it was ready when I arrived with no issues."

"you did!"

"Elizabeth and Dan at Langer Rd. West Seneca, NY are valued employees always ready to assist."

"I had a climate controlled space with another company and then switched to Life Storage. Your facility is much nicer, starting with motion activated lighting in my space. Plus, it is very clean and well maintained."

"Outstanding customer service! I have used two of your facilities and I have been very pleased. The level of professionalism and courtesy was so welcoming. I will definitely recommend LifeStorage to others."

"Great customer service"

"I have been a satisfied customer for over 3 years. The staff members are very pleasant & helpful. The storage areas are well lit, very clean, climate controlled, with secure access 24/7. We have used the truck rental a few times to transport furniture & heavy items. It was cost effective and easy to use. Overall, this is a well run operation that values customer service."

"People are very great peopl"

"Super friendly staff, was always helpful with any questions I had. Would do business again. "

"Thank you for assuring me my items would be safely stored within your facility! "

"the total experience of talking to your representative was awesome,I would pick Life Storage over any place. "

"salesperson was very very helpful to us explained everything we needed to know and we are very happy with our unit thank you"

"Friendly Courteous staff (Liz) Immaculate storage facility w super lighting & security!!"

"nice and neat "

"Was shown a unit that was fine, but manager thought there might be a unit closer to entrance and went out of his was to show me that unit as well. I went with the second unit he offered to show me. VERY professional and friendly!"

"The staff were friendly , courteous + respectful ... a great experience and smart move on our part to rent with Life Storage"

"Wonderful treatment from all staff from the moment I opened my account until the day I emptied the unit. Clean facility and easy access. Would recommend you to anyone. "

"Elizabeth was great! Very friendly and helpful : )"

"Always helpful and informed. They help with ideas to better serve my needs. Amazing staff!!!!"

"Friendly and always willing to help and explain."

"They showed concern for our situation and gave us encouragement to help us through it. Thank you again."

"Life storage was extremely helpful and professional in every aspect. I woulf definitely use their service's again. "

"I have been a customer for about a year. From day 1, Dan the Manager has been more than helpful in many ways. I work with people around the area as well as the country, we all use storage locations - I have spoken highly of the service I receive from the #333 location in West Seneca, NY and a number of associates have changed as a result. I'm a Very Satisfied Customer and will continue to Promote your company..."

"The ppl who work there are super-nice. The experience was great. Storage unit clean. I didnt need to use their truck but that is a nice bonus if i needed."

"Attendant was very helpful."

"We were very happy with your service I can say if we need this type of storage we certainly do our business with your company"

"I was highly impressed with my experience so far."

"When I borrowed the truck, it was clean and tidy with no issues. Everyone has exceeded my expectations. "

"I was very pleased that there was no "pressure" sales. I have been to many places that the sales person pushes sales of higher priced items. I felt there was no pressure and I was able ro freely choose my best options without guilt. This meant a lot to me and will be something I will let everyone know."

"Elizabeth in the 300 Lagner Rd address in West Seneca was fantastic!... Very helpful, thanks Liz!"

"As a motor home customer your large parking spaces are to close together and am unable to easily get in and out when the parking spaces on either side are filled"

"The gentleman that was excellent"

"My expectations were met. The RV sight for storing my motorhome is perfect and its so handy to have the electric hookup during the winter months. Its very easy to get in and out of the lot. I had only planned to store it for a couple of months but I may consider longer depending on other circumstances. I would recommend this lot and love Dan!"

"So far so good! You will have my business in the future."

"You are overall a very satisfying place to do business."

"Both Dan & Elizabeth were very professional, polite and informative. They showed me 2 units and answered all my questions. They were very friendly and I felt they really earned my business. They are very good ambassadors for Uncle Bob's [Life Storage] Storage!"

"The only thing I don't like is the cost. I plan on having to use the storage long term and wish there were lower prices based on the amount of time storage unit will be rented. "

"Made the space selection a breeze to help meet my needs"

"Every question I had was answered and explained and nothing was left out. Even things I didn't ask that I should of was brought to my attention and explained "

"Neat and clean. "

"I was pleased with the condition of the property, the storage unit and the ease of opening and closing the overhead door. Thank you for the excellent service. "

"Everything was fantastic. I feel like my stored items are in great hands !! "

"I rented a unit at an Uncle Bob's [Life Storage] in Texas also so I knew that this would be a first class operation. "

"The sakes rep was very helpful and considerate . We are very satisfied "

"I can't say enough about the staff at Uncle Bob's [Life Storage] if I call or show up on the door step with questions they are friendly polite and professional Thank You "

"The personal were very pleasant to contact with. A very big plus for your company....."

"exactly as expected"

"Everything went smoothly. No delays or surprises."

"Friendly staff, secure facility what more could you ask for. Thanks Uncle Bob."

"The two guys who I always dealt with could not have been nicer or more accommodating. "

"Back door where i enter for my unit will not close all the way by itself and lock. Looks like someone put something in door jam to keep it open and bent hinges/door. "

"extremely helpful, cordial, and informative"

"Very pleased"

"Was able to get a unit with power, which was an unexpected plus. Also, I was determined to rent a certain size unit, and the manager said he was pretty sure it would not be the right size and he is right!!!"

"You are the gold standard for storage facilities."

"i feel safe going to my storage locker"

"Its what I needed for the time being but more expensive than I thought it would be."

"Very helpful and knowledgable."

"THE SALES ASSOCIATE WAS FANTASTIC- HELPED US WHEN WE WERE TRYING TO MOVE BACK INTO THE DORMS AND LEFT THE KEYS AT HOME IN TEXAS. WILL DEFINITELY USE THEM AGAIN AND HOPEFULLY REMEMBER THE KEYS UPON CHECK OUT. "

"my son forgot to pull the lock completely over and the associates made sure all was secure. Thank you! "

"I would like to get an email reminding me to pay my storage rather than an oops email sent out after I missed the payment. The storage is not something I think about all the time and I would love to have a reminder. I feel that a hefty late charge every month is ridiculous. I don't think the web site is that great, either. Functionality is limited."

"Happy with storage area and facility."

"I highly recommend Uncle Bobs [Life Storage]!! My son at UB has already recommended it to his friends!"

"Chris was polite, courteous and knowledgeable "

"GREAT ENPLOYEE- HE WAS VERY HELPFUL AND WENT OUT OF HIS WAY TO HELP ME"

"Was great to know you had a rental vehicle there & I didn't have to go to another provider"

"Everything was fine"

"Your staff did a great job over all."

"Has been a pleasure doing business with Uncle Bobs [Life Storage]"

"The only thing had a problem with was having snow in front my door this winter it was tough opening my door"

"Signed double paperwork at sign up"

"Overall it was a great experience and the free month made it very appealing. I was upset when I was charged $14.99 for insurance because I did not have proper paperwork to show. My insurance company faxed over the paperwork and I was never credited that money. I contacted my local company once, but was not called back and never received the money back. It was not worth the hassle to follow up as everything else was good, but it kept me from putting the highest rank for my experience. Thank you."

"Keep up the great job. I'm very pleased with the facility and the great service you provide. "

"Associates were very good with customer service. I was not rushed at anytime that I needed advice or direction from them. "

"When I first rented my storage unit it was not locked properly and someone contaced me to tell me my unit was not locked. I raelly was impressed the seen that and was happy they contact me to let me know. "

"The gentlemen that run this facility do so in a manner that is beyond any expectations I could ever have had."

"I am especially pleased with Christopher. He has always been so attentive and helpful. It would be good if you had a class to teach associates how to treat customers; you would have an even more fantastic company if you used Chris to train them."

"I am very satisfied at the present time."

"snow plowing is not well done!!!"

"I had a question about flooding in my unit and the response to my e-mail said that the manager would be in contact me with me in the next 2 days and I never heard from him."

"very efficient and easy to deal with"

"THANKS FOR ALL YOUR HELP GOD BLESS"

"The employee which helped me and did all of our our transactions was fabulous. He was likely one of the biggest reasons we utilized your services. GREAT job. "