Customer Reviews - Life Storage #230, Brewster
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We at Life Storage want to maintain the best storage facilities in Brewster, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Brewster (#230)
4.86 out of 5
based on 69 of our most recent Reviews
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5.0 out of 5
"The associate was just awesome - walked me thru the process showed me the unit I was renting and products to help with the move. He was awesome"
April 26, 2019
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5.0 out of 5
"Manager Matt was always very responsive and helpful"
November 23, 2018
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- Donna from Port Saint Lucie, FL
5.0 out of 5
"THIS IS THE THIRD TIME I HAVE USED LIFE STORAGE. VERY GOOD COMPANY"
November 23, 2018
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4.8 out of 5
"All the employees at your Brewster NY (Rt. 22) location were very helpful and a pleasure to work with regarding our storage needs/issues.
Thank you!"
August 08, 2018
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5.0 out of 5
"The storage building and the specific unit was very clean and tidy. The manager Matt, at the Brewster facility was top notch and helpful. I would absolutely use Life Storage should I need a storage unit, and would definitely recommend it."
June 24, 2018
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- Alejandro from Carmel, NY
5.0 out of 5
"Honestly, NO thank you for giving us the best experience on having a storage unit, we love it and regret not doing it sooner!"
May 29, 2018
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5.0 out of 5
"Amanda and Jeff were helpful and gave great tips. They explained how the monthly payments worked, and offered their truck which saved us money. They also showed us how everything worked in clear detail and I loved seeing how they worked together, it's nice to see employees work well together, you don't see that kind of team work much anymore. I will recommend Life Storage in Brewster NY."
May 15, 2018
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- Woodson from New York, NY
5.0 out of 5
"I've been using this location for almost 15 years. It's not the most convenient, but the service and professionalism makes up for it. First rate."
April 04, 2018
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- Timothy from New Fairfield, CT
4.8 out of 5
"I was looking for the right type of locker I explained the type of items being stored they pointed out the option that was right for me"
November 28, 2017
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- Karen from New Windsor, NY
5.0 out of 5
"Matt and Amanda are extremely professional, friendly and knowledgeable about estimating the amount of space needed for my items. Thank you both for a wonderful experience!
Karen"
August 23, 2017
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- Connie from North Salem, NY
5.0 out of 5
"You made moving tolerable. The facility is well thought out and the staff are exceptional."
August 17, 2017
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4.9 out of 5
"Matt and Amanda were great. We have used the service before, and would be very happy to use it again.
A+++"
July 23, 2017
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- Laurie from Mt Pleasant, SC
5.0 out of 5
"Matt has a wonderful personality and caring...he is a fantastic front person for you company..."
July 18, 2017
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5.0 out of 5
"This location has a great Manager and Assistant Manager. Can't seem to do enough for their customers !"
June 02, 2017
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- Irene from New Rochelle, NY
5.0 out of 5
"Your staff is awesome! Always a pleasure, thank you for everything!"
May 23, 2017
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- Rose-Laure from Brewster, NY
4.4 out of 5
"Keep up the good work. Matt and crew at the Brewster location are exceptional. "
March 07, 2017
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5.0 out of 5
"I love the Brewster Storage facility. The price makes me choke a bit, and if I stop using it, it will only be because of price. I love everything else."
January 18, 2017
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- Michelle from Brewster, NY
5.0 out of 5
"Sales people were very nice to deal with. Thank you for your service."
October 25, 2016
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5.0 out of 5
"The Manager Matt- was always very nice and helpful."
October 24, 2016
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- Lucia from Mount Kisco, NY
5.0 out of 5
"Costumer service absolutely impressive, genuine and extra ordinary!"
September 24, 2016
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4.8 out of 5
"I very much appreciate the terrific job the staff does to keep the building
clean and safe and without any problems,
so thank you to them & you in headquarters !"
June 27, 2016
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4.7 out of 5
"Very clean. I have an air controlled unit. very safe too..."
June 27, 2016
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4.8 out of 5
"Matt and Amanda are keepers - they rocked and always took great care with us!"
June 23, 2016
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- Gerard from Lake Carmel, NY
5.0 out of 5
"I'm very happy with my storage unit at Uncle Bob's [Life Storage]. The manager named matt has always been friendly and helpful.I look forward to staying at this location."
May 02, 2016
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5.0 out of 5
"Staff was polite, friendly, professional, and knowledgeable. They took their time explaining all of our questions. Definitely above our expectations!!"
April 26, 2016
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5.0 out of 5
"The manager, Matt couldn't have been nicer. He is a role model for what all your employees should strive for. I just can't say enough great things about Matt and my experience at his facility "
April 23, 2016
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- Sharon from Patterson, NY
4.8 out of 5
"I was satisfied with service and quick response to service."
April 10, 2016
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5.0 out of 5
"The staff was helpful the location and access points were convenient and the use of the truck was very convenient as is the location"
March 24, 2016
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5.0 out of 5
"This was not the first time we used Bob's. We will surely use them again if the need arises."
March 23, 2016
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- Dave from Delray Beach, FL
4.6 out of 5
"It is inconvient not being able to make adjustments either by phone or email. We wanted to add insurance after canceling our homeowners insurance but have to wait for a form to be mailed to us and return it by mail. We are in the 21st century!"
March 09, 2016
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5.0 out of 5
"Would like to see added security cameras within the store buildings as a preventative measure. Recently someone left something outside their unit unattended while they left for a brief time and when they returned their items were gone. Of course initially they beloved someone may have kept it safe for them or maybe management secured it. But the signs they posted throughout led me to believe the items were just gone. A surveillance system would be a great deterrent against unscrupulous people."
December 25, 2015
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1.8 out of 5
"every month my "automatic" payment is a problem and I receive a call saying I have late fees - it's not any doing of mine and the company seems useless in fixing the problem - It's been a HUGE annoyance and waste of my time filling out the CC info every month, only to get a call the next month starting over - fix your IT people..."
November 10, 2015
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4.8 out of 5
"Thank you Mat for saving my shower curtain rods! Only other comment was that the cart was frequently unavailable."
October 28, 2015
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- Penny from Palm Beach Gardens, FL
5.0 out of 5
"Everyone is extremely helpful and made my first experience of renting a storage unit easy, informative and fun. Thank you Mat, Megan and anyone else who helped me either on the phone or in person."
October 26, 2015
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- William from Brewster, NY
5.0 out of 5
"Everything was perfect. The manager was outstanding and was always there to help with anything we needed."
September 24, 2015
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4.8 out of 5
"storage unit is clean, person who helped me, Matt was extremely helpful from start to finish."
September 21, 2015
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5.0 out of 5
"All staff members were extremely courteous, knowledgeable, and helpful.
"
July 28, 2015
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- Elizabeth Drew from Katonah, NY
5.0 out of 5
"Matt was wonderful, and at an extremely bad time. He was cheery, knowledgeable and so very helpful! I have recommended bobs to many friends, and part of it is because of Matt! "
July 28, 2015
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5.0 out of 5
"We had our unit for about 10 years. Very satisfied. Matt was great as well as all the other associates. "
July 23, 2015
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5.0 out of 5
"Very friendly and helpful representative helped me. This made the process very stress free "
June 26, 2015
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4.8 out of 5
"Perhaps you should sell storage racks and storage cabinets for the units. Many folks I know purchase them from the outside to use in the storage facility."
May 27, 2015
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5.0 out of 5
"answered all questions, made me aware of all options, and gave me a choice of different spaces"
May 27, 2015
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3.9 out of 5
"Matt and his associate were great, very courteous and affable
good job"
April 23, 2015
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5.0 out of 5
"The lady I met with was very knowledgeable and friendly"
March 27, 2015
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4.5 out of 5
"Megan was very nice, helpful and knowledgable.
She answered all our questions and concerns."
March 27, 2015
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- Christine from Gettysburg, PA
5.0 out of 5
"Matt, the manager, has been a pleasure to deal with, and was very helpful to me on more than one occasion."
March 05, 2015
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5.0 out of 5
"Management was very kind, considerate, and friendly.
Rarely do you find people that care enough to put the customer first."
January 23, 2015
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5.0 out of 5
"I have known Matt and his staff for many years at Uncle Bob's, they are quintessential people oriented and business people who Uncle Bob's should be ecstatic they have them as employees. "
December 31, 2014
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- Francoise from White Plains, NY
5.0 out of 5
"They were so very helpful when it came to disposing of the final things in the storage unit like mattresses!"
December 23, 2014
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5.0 out of 5
"Matt was courteous and friendly. Answered all my questions. Listened to everything I had to say. Went above and beyond to make sure I knew what I had and needed what I was getting. "
October 29, 2014
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- Michael from Pound Ridge, NY
5.0 out of 5
"Great Service and quick response and didn't have to wait."
October 28, 2014
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- Michael from New Fairfield, CT
5.0 out of 5
"i just did not expect to be greeted that way at a self storage "
October 28, 2014
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5.0 out of 5
"Megan is an exceptional employee and a keeper. She makes you feel welcome and appreciated. She is professional and knows her stuff. It is always a pleasure to deal with her. Having a senior moment, but her male counter part is also kind and curtious and also very professional. "
August 28, 2014
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5.0 out of 5
"Mike has always been not only respectful but has a genuine interest in his customers….a thoughtful and helpful nice guy!
thanks mike!"
August 27, 2014
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- Liz from New Fairfield, CT
5.0 out of 5
"Megan and Mike are very nice and professional and understanding. I would recommend Uncle Bobs to everyone."
July 25, 2014
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4.3 out of 5
"The staff was very helpful. I had a concern about the outdoor parking space next to mine being dirty and filled with garbage. The staff got right on it, called the client and asked for his space to be cleaned. Two weeks later it was. My only complaint is that the outside grounds are overwhelmed with overgrown grass and weeds. This needs to be addressed because there could be snakes, ticks or some danger that can not be seen when trying to get in or out of your vechicle. Not to mention that it looks awful and not a good image for Uncle Bobs [Life Storage]."
June 27, 2014
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4.2 out of 5
"The only, but very annoying, issue was finding a cart with which to transport my boxes.
If one can't be found, I had to drive all the way up to the office, wait form someone, drive back down etc.
That made a quick stop, triple the time expected.
"
June 24, 2014
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4.9 out of 5
"Uncle Bob's [Life Storage] have alway's meant my cocern's. When I sold a sectional, they were quick to suggest that I move to a smaller unit being I din't need a large one no-more but I still needed storage.Uncle Bob [Life Storage] preserved a smaller unit for me and helped to set me up.I have nothing but respect for them and would highly recommend them to any person that needs storage."
March 03, 2014
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5.0 out of 5
"They always remember who i am when I come into the office. Love the personalized feeling of service. "
February 27, 2014
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5.0 out of 5
"having this space has been a life savor and Matt is so great...incredibly professional and kind."
February 27, 2014
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5.0 out of 5
"The owners are awesome and are sincere about their business. They always have the customer's best interest first. It's a pleasure doing business at their location. "
February 26, 2014
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4.8 out of 5
"Mat and his staff were awesome. They always remembered my name, which unit I was in!
I would recommend Bobs to anyone who need the service!"
February 23, 2014
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- Arlene from Patterson, NY
5.0 out of 5
"Matt always greets me when I visit - very helpful and knowledgeable."
February 19, 2014
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5.0 out of 5
"Matt in Brewster is amazing. He took extra time and actually cared about my situation and was a huge help to me. He deserves an award, raise, promotion, something.
Meagan in Brewster Is really great too..
5 stars from me"
January 23, 2014
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- Elizabeth from Croton Falls, NY
5.0 out of 5
"The team member who helped us, Matt was very helpful and friendly. Above and beyond is the best way to describe his service."
November 24, 2013
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5.0 out of 5
"Great , helpful professional staff. This is my 2nd time renting. I come up to NY for 6 months of the year and your storage facility is perfect for location, condition, and accommodating staff. "
November 23, 2013
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5.0 out of 5
"More than once Matt Freehill made an extra effort to make things work out for me."
September 23, 2013
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4.9 out of 5
"I'd like to take this opportunity to once again say what a pleasure it is dealing with Matt, in
Brewster, NY. He's knowledgeable, courteous, friendly, and gives me confidence in Uncle Bob's [Life Storage]!
"
September 16, 2013
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4.8 out of 5
"The process was easy, the employee, Megan, was very helpful and nice, and the price absolutely reasonable."
August 12, 2013
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