Customer Reviews - Life Storage #727, Mountainside
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We at Life Storage want to maintain the best storage facilities in Mountainside, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Mountainside (#727)
4.75 out of 5
based on 31 of our most recent Reviews
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5.0 out of 5
"It was a stressful time and I needed to find storage quickly. Life Storage met my request promptly and efficiently. The facility was always clean and I didn't once feel concern that my contents were in any jeopardy at all. The unit was clean, dry and of ample space. I would highly recommend LifeStorage. "
October 27, 2017
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5.0 out of 5
"Mae was awesome! Great customer service whenever I went in the office. "
September 25, 2017
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5.0 out of 5
"Mae & Aisa are a great team who compliments your company very well."
August 19, 2017
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- Jennifer from Plainfield, NJ
5.0 out of 5
"This is first storage experience and they made it very easy and a learning experience."
March 26, 2017
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- Chris from Mountainside, NJ
5.0 out of 5
"Well maintained property, I rented two spaces within 6 months and had a great experience, I'm very grateful. "
February 23, 2017
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- Anthony from Mountainside, NJ
5.0 out of 5
"Mae was very professional and helpful. When I went to register for the unit, the computer system was down. Mae advised she would phone me when it came up. A while later, true to her word, Mae called me to advise I could now return and sign up for the unit.
Thank you Mae for your follow up as promised."
February 20, 2017
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5.0 out of 5
"Thank you for making this experience much nicer than I anticapated it would be. Mae was terrific; kind and polite and friendly. She represents your business and is the only individual we ever see so congratulations to her,. She is Bob's Storage, at least at this location."
September 24, 2016
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4.8 out of 5
"We really like this facility. Never experience problems. "
March 25, 2016
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- michele from westfield, NJ
5.0 out of 5
"Absolutely the best example of outstanding customer service I have received in a very long time. The experience was so positive I wish I could have rented another unit. I have already recommended your service to friends.
Wonderful office manager in that location. You are lucky to have such a quality employee. "
October 28, 2015
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- Noel from Springfield, NJ
5.0 out of 5
"It is very, very convenient to my home and it is located on a well traveled road."
September 07, 2015
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- Matt from Scotch Plains, NJ
5.0 out of 5
"Fantastic job. Had an excellent experience with both people I worked with there. Extremely friendly and helpful. "
August 28, 2015
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- Mary from Springfield, NJ
5.0 out of 5
"I was going to call but since you sent this survey I hope someone really reads it.
I rented my unit from a lady named Mae.
She was fantastic. She was very polite, professional & what an upbeat personality. She is such an asset to your company.
It was a toss up between Public Storage & Uncle Bob's [Life Storage] before I met her. Hands down she makes your place. She helps confused, unsure potential renters decide what to do in a breeze.
Thank you & PLEASE Thank Mae!!!!"
July 18, 2015
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- Karen from Mountainside, NJ
5.0 out of 5
"Overall satisfied and extremely please with property location. Thank you."
April 28, 2015
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4.0 out of 5
"first impression has always been good….my problem is with pricing and how it goes up every year….but that seems to be the nature of storage…."
April 28, 2015
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- Kristen from Philadelphia, PA
5.0 out of 5
"I was very impressed with this location, and would definitely come back with any future storage needs!"
November 23, 2014
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- Albert from Westfield, NJ
4.9 out of 5
"lighting inside the storage units would be ideal but overall it's a nice facility."
November 23, 2014
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- Laurey from Berkeley Heights, NJ
5.0 out of 5
"Excellent experience - great staff, clean facility & hassle free. I do plan to come back whenever I need storage."
October 23, 2014
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- Liquid from Mountainside, NJ
5.0 out of 5
"The facility was clean and very well organized -
And the use of the box truck was the pleasant surprise. "
September 25, 2014
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4.3 out of 5
"Having a very good experience here. Our only concern is the accumulation of cigarette butts outside our unit 105. We thought it was a fire hazard and worried about our storage contents catching fire. That would be a big liability for Bob's."
September 25, 2014
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3.1 out of 5
"Yard maintained only minimally. Paint lines between parking spots are almost gone, and overgrown.
The people with the spot behind me park 2' or more into my spot all the time.
My trailer has had minor vandalism constantly."
August 26, 2014
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5.0 out of 5
"Just the space I need; and the camera security for peace of mind."
July 28, 2014
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3.4 out of 5
"The staff was very polite and surpassed all expectations. Our moving in experience went very well due to their help. The truck provided was in excellent condition and very clean. Thank you."
July 25, 2014
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5.0 out of 5
"The manager at the Store on rt 22 was very helpful and friendly every time i went
i'm sorry i forgot his name!! but he was very professional "
March 26, 2014
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- Marsha from Springfield, NJ
5.0 out of 5
"The manager was the most helpful amongst all staff. He deserves all the credit for excellent customer service"
March 23, 2014
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4.1 out of 5
"I feel well informed. I have stored at the location on Route 22 in Mountainside for many years, before it was Uncle Bob's storage. I knew when the company was changing hands and what needed to occur to make sure our storage facility and rental agreement stayed intact.
"
March 03, 2014
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- Annette from Middlesex, NJ
5.0 out of 5
"The staff members are always respectable. When I call, they are extremely helpful!"
February 28, 2014
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- Sonja from Plainfield, NJ
5.0 out of 5
"I really appreciate that the staff know who I am when I enter the office."
January 18, 2014
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- Sharon from Millington, NJ
5.0 out of 5
"Everyone at the route 22 in store in Mountainside, NJ were extremely helpful and pleasant"
January 15, 2014
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- Mr & Mrs Derek from West Orange, NJ
4.7 out of 5
"The reason we initially chose to store our property at Lackland Self Storage (now Uncle Bob's)after the sale of our home, is that the facility appeared very clean. If the storage rooms continue to be maintained to the same standards, I would definitely refer others to Uncle Bob's in the future. I am terrified of bugs and vermin and NEVER experienced anything other than a random spider twice in seven years.
"
November 23, 2013
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- Richard from Westfield, NJ
4.6 out of 5
"There are only 2 hand carts available near the entrance. I've found that, on more than one occasion, I've had to wait to move my things because a single family/business (with 2 people loading or unloading) was using them."
October 29, 2013
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- James from Scotch Plains, NJ
4.4 out of 5
"Size of unit did not seem as large as advertised. Did not seem the full 5 foot by 10 feet area was made available to us. Otherwise the store manager was exceptionally helpful."
September 23, 2013
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