Customer Reviews - Life Storage #520, Portsmouth
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We at Life Storage want to maintain the best storage facilities in Portsmouth, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Portsmouth (#520)
4.88 out of 5
based on 33 of our most recent Reviews
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- Daniel from Portsmouth, NH
5.0 out of 5
"The manager at Portsmouth NH site is great. Very pleasant and efficient!"
May 23, 2019
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5.0 out of 5
"Rebecca is the best customer service representative EVER! I do not know her personally nor am I a friend. I am very critical of all CSR's whether on the phone or in person. She is one OUTSTANDING person! I'm so glad she still works there when I go in. She cares about people, the facility, and takes her job seriously. She should be management at the least. Just EXCEPTIONAL! Don't lose her!!!!!!"
April 16, 2019
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5.0 out of 5
"We mainly dealt with Rebecca. I believe she may have been one of the managers at the office, but I’m not 100% sure about that. She was always kind and courteous to us and when she found out that we were going to be in the area without a home for awhile, she went out of her way to give us places, numbers, & ideas that could help us out. She definitely deserves to be recognized for all her sincerity and effort. The only reason we left LifeStorage was because we left the New England area and we are planning to go to Tucson, AZ. If you happen to have a storage location there, we would definitely use your facilities again!"
March 25, 2019
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- Sandra from Portsmouth, NH
5.0 out of 5
"My expectations were completely met. The associates were very helpful and show us a couple of units so we could make up our mind.
We also appreciated the free month for the second unit while we changed over from big to smaller.
Thanks for all that."
January 18, 2019
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- Michael from Portsmouth, NH
5.0 out of 5
"Very professional and helpful. I was treated with respect. I was very pleased with my experience."
November 16, 2018
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- Chris from PORTSMOUTH, NH
4.0 out of 5
"I liked the unit and the facilities but the annual increase in price every year is what drove me to give up my unit. It just got too expensive."
May 23, 2018
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5.0 out of 5
"I entered in a very bad mood. Rebecca turned me around. She was genuinely kind, friendly and helpful. Very unfortunate for her that she is on her own in such a large facility. She can't be 2 places at once and has to put a "be right back" sign up when she shows units. That's why I entered the store mad, as I waited almost 45 minutes for the store to open. Rebecca helped me understand how she is the only one in the store, which I did not realize. She went over and above making my visit very pleasant!"
April 15, 2018
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5.0 out of 5
"As I moved our belongs in (among them several paintings) the maintenance professional,seeing me with the paintings offered a couple of palettes on which to place them. Unexpected; appreciated."
March 27, 2018
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- Therese from Portsmouth, NH
5.0 out of 5
"Excellent space and extremely well maintained. Felt my items were safe."
December 28, 2017
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5.0 out of 5
"The staff is great and always were helpful. We were called when it was noticed we forgot to lock our unit and given a chance to take care of it right away. The day we checked out, the maitenance man came to assist immediately, because we were having trouble using the elevator.
Top notch service, and would come back if and when the need presents itself.
Thank you for a positive experience. "
December 23, 2017
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- Annette from Portsmouth, NH
5.0 out of 5
"Your associate was wonderful. Methodical and thorough. I had to go back a second time to provide insurance information and she was equally prompt and helpful. I have not received a bill so I do not know if the monthly insurance charge has been dropped. I will know in a day or two."
November 28, 2017
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- Penny from Portsmouth, NH
4.9 out of 5
"Rebecca the sales/office associate is amazing. She’s one of the nicest people I’ve ever met. All of your employees are great!!!!"
October 27, 2017
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- Kathleen from Portsmouth, NH
5.0 out of 5
"The woman who returned my phone call was very prompt, friendly and efficient."
August 31, 2017
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5.0 out of 5
"Customer Service was amazing! From the rep who helped me online to the rep at the storage facility. Each were genuine in their efforts to assist me and truly seemed to love their job. "
July 27, 2017
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4.7 out of 5
"As someone from NJ, customer service in NH always amazes me. The associates here though were exceptional. I could tell that they were holding a genuine interaction with me. "
June 29, 2017
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5.0 out of 5
"I was very impressed with Life Storage. Everything was kept very clean and well monitored, it alway felt safe to go there and I knew my things were in a safe place. All in all a great experience."
June 26, 2017
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5.0 out of 5
"People have been very helpful on more than one occasion. They took a lot of worry away, by going the extra step and securing my unit some time ago. Other than that, price is very competitive, and the environment for books especially, is a plus.
Thank you"
June 02, 2017
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- Barbara from Portsmouth, NH
4.8 out of 5
"I had rented a storage space when Life Storage was Heritage Storage. Seemed better organized now."
April 26, 2017
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5.0 out of 5
"The manager was the person who waited on me. I think his professionalism was exemplary. His name was DJ."
April 20, 2017
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- James from Portsmouth, NH
4.4 out of 5
"Everything is just great. The elevators work as described. I have no complaints whatsoever. (Although the office seems to be "closed" at times, but that is minor."
April 08, 2017
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5.0 out of 5
"There was really no mention of shear convenience your storage facility offers. The proximity to where I live, the roads I travel, is great. The convenience of the billing direct to my credit card. Half the time I forget that I even own a storage unit because there is so little you have to do once you move in !!"
November 29, 2016
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- Michelle from Portsmouth, NH
4.9 out of 5
"The staff was superb!!!! Customer service is above and beyond. The friendliness and helpfulness of all the staff has exceeded my expectations."
October 25, 2016
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- Annie from Portsmouth, NH
5.0 out of 5
"Your staff were amazingly courteous and Molly was terrific! The others too. I forget their names"
October 24, 2016
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4.7 out of 5
"Everyone is very happy to answer questions and help with any problems. Very professional staff and the site is kept in good condition."
October 23, 2016
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5.0 out of 5
"Staff was very helpful, office was neat, storage room was clean, elevator worked. Very good experience for my first time renting storage."
September 27, 2016
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5.0 out of 5
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I spoke with a representative on 3 occasions on the phone to three different individuals and and each time they were helpful, courteous and friendly. Your high standard of customer service is much appreciated!"
July 27, 2016
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- George from Winchester, MA
5.0 out of 5
"Staying a customer for nine years doesn't just happen randomly."
June 24, 2016
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5.0 out of 5
"I had rented before from Heritage and had a very good customer experience. The auto lights always worked, the elevator and trolley were in very good working order and I had peace of mind during a very stressful time. I returned 10 years later hoping to find the same level of comfort and I was relieved to see that I had the same level of trust but more personable service, the golf cart preview of the space was a bonus, the whole environment was very professional. GREAT EXPERIENCE"
May 26, 2016
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5.0 out of 5
"Very Professioal, your staff was attentive and careing."
April 26, 2016
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- Kyle from North Hampton Nh, NH
4.0 out of 5
"On site restrooms and overhead lighting for larger units would greatly improve experience "
April 05, 2016
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5.0 out of 5
"I feel safe keeping my precious items in a secure storage area."
March 29, 2016
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- Denise from Portsmouth, NH
4.9 out of 5
"I have never rented storage space before. I couldn't get over how helpful that staff was in all aspects. I was not happy to have to be on the second floor but the elevator and cart helped a lot. Sometimes the elevator gets stuck and that is frustrating. But that is my only complaint"
February 18, 2016
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- Barbara from Portsmouth, NH
4.7 out of 5
"The maintence people are very helpful. He was quick to help when my lock was frozen. "
February 17, 2016
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