Storage Units near Hillcrest in Portsmouth, NH 03801

"If I could give 0 stars I would of! I have been giving these people my business for more then one year and every single interaction I’ve EVER had with them has been extremely difficult. Zero customer service skills. I am disappointed to have used this storage facility as long as I have. The absolute worst. I would not even recommend this location to my worst enemy. If you do use them, make sure to check your bank every month to make sure they did not “accidentally” over charge you."

"Very clean and spacious units. Prices are typically good. We just got a different unit (little bigger) for a good price 4.5 months ago and they just went up on our price because " STORAGE IS AT HIGH DEMAND NOW"!!! Was told corporate looks at prices every 6 months to see if need to raise prices. Don't you think that is why you keep your prices lower so more people will come!!!!!! Also always have an issue with staff member Rebecca at Portsmouth location. Speaks rude to us all the time. Noone else there does. Hope it gets better."

"I use this storage facility on Lafayette Road and have been very pleased. The gentlemen at the front desk is always so kind, helpful, and professional. Before we selected our unit he showed us all the different units available that would meet our needs. We are picky, it really took us a while but he was SO patient and helpful the whole time. I couldn't ask for better service. We never used a storage facility before and he kindly walked us through the process. The building is clean, well managed, dry, secure, and temp controlled.  I couldn't ask for a better experience.  Recently, I stopped in to provide updated insurance information. I was happy to see the same person who originally helped us was still there. He was still as helpful as ever (thank you). It's nice to see that the company retains their employees, especially the good ones."

"Always friendly service. Hard working employees. Communicative team that updates customers of any problems that arise before they become bigger. Overall great service from the employees."

"As always a great experience and exceptional service as I rent out two storge units. Keep up the great service!!"

"Great customer service every step of the way! All questions were answered and I will definitely use life storage again in the future."

"Please be careful before choosing Life Storage on Heritage in Portsmouth. I recently moved to the area and while renovating a new home, put *everything* in a unit at Life Storage. After 4 months, the work was done and I began emptying the unit. It took opening just the first box to realize I had an infestation of insects, some type of beetle aprox 1/2 in size. Each box contained an average of 10 insects, 90% still alive. No box was spared. I brought a bag of the insects into the office. The employees there were wonderful, but their hands were tied. There was also a small leak (my unit was on the top floor) so many of the boxes were damp. I believe this is where the insects got in. I hurriedly emptied the unit then called their customer service department. I was told I would receive a call in 24 hours. Four days passed, no call. I called again and finally heard back the following day. They kept saying to call the insurance company to report "damage" . Thankfully, nothing was damaged, but I feel that an awful infestation was worse than a broken item. These insects were in linens, blankets, all over pictures, books even between pages, baskets, and small furniture. Everywhere. I was hoping as a gesture of goodwill on Life Storage's part, they would at least offer me a 1 month refund. But absolutely nothing except many apologies. I have now found these insects inside my home and will eventually have to have the whole place sprayed. They did absolutely nothing to stand behind me, the customer. I was told it was not their policy to issue refunds. Needless to say, I am very disappointed with this company. They definitely do not stand behind their customers. There are several storage facilities in the area. Steer clear of Life Storage if you care about your items!"

"Nice place"

"I would not recommend this storage facility to anyone. I have stored some of my personal belongings at Life Storage for over 10 years. In that time they have changed ownership 3 times and since life storage took over they have raised my monthly rent every year so now I am paying almost $200.00 a month for a 10 X 15 unit. I originally had a larger unit, but after going through some of my things we decided to downsize. We are paying more now for the smaller size unit then we were when we were in the larger unit. Our unit is / was not climate controlled and in my opinion did not justify raising the rate at all. Then to add icing to the cake, I went on to my account to try again to print out the vacate form to fill out and drop off at the office only to find out that my account has been closed!!! I did not call them to close my account and neither did my husband. It was working fine earlier in the day. Now I am trying to call them and of course there office does not open until 9:30AM."

"The employees are so kind and helpful, especially Michaela. The unit itself was spacious, I was able to fit my whole apartment in the medium sized unit for a great price."

"Rented a climate controlled interior unit for roughly 9 months. Clean, secure, safe- everything you could want in a storage unit. Rebecca at the front office was incredibly nice and so helpful!"

"Once again...I gotta give five stars. I accidentally left unit unlocked and the people at Life Storage were great in handling the situation and communicating with me. Rebecca is so helpful and professional and grateful. This place is top notch."

"Literally the worst place around. Have been a customer for years. Since Life Storage has taken over they have increased fees 3 times. I'm moving to Bluebird down the road, more cost effective and climate controlled."

"Amazing service today at Life Storage on Heritage Ave in Portsmouth !  I was combining 2 storage units ...being the stubborn girl that I am, I thought I could bring the platform of my bed all by myself from one storage unit to the other.  Bad choice...Couldn't close the door in the end because platform was too heavy for me.  So...panicked and went to the office to see if anyone could help.  Mitchell, behind the desk, didn't hesitate to say he would be more than happy to end the panic ... and in 1 minute, the platform was tucked away safely in my unit.   Thanks Mitchell for being so kind.  Over and above the call of duty !"

"Very professional and excellent hours. In office"

"Staff were also very professional and helpful whenever I dealt with them. Transition into the unit and out of unit was easy. Hopefully you will keep prices competative"

"Always show how the elevator works"

"Rebecca Schramm was exceptionally helpful, highly intelligent and pleasure to speak with."

"Friendly staff and very clean facility. Will use you again if the need arises!"

"Your staff in Portsmouth, NH are exceptional and made the process of renting extremely easy and smooth! Thank you for running such a helpful service for college students at UNH like my daughter."

"Great service and a very well kept facility."

"Excellent"

"I have been storing with Portsmouth Life storage for four years now, on and off. I am confident in saying that I will never store with anyone else besides them. I trust the employees there and the building that I rent from. The employees are phenomenal, and bring life to this business. D.J. Marra is not only a respectful and polite man, but he is trustworthy and personable. He makes every situation brighter and accommodates to the customers needs, always. He has a great sense of humor, which always makes my payment visits in the office a pleasant, and delightful experience. This company is very fortunate and lucky to have D.J. as a manager. Because of him, I will continue to store my belongings there. I know that it will always be safe, protected and in good hands. I highly recommend coming here, and be sure to say hello to D.J.! He will make your day for sure. :) If I could rate this ten stars, then I certainly would."

"Refused to reverse a questionable $10 late fee."

"We were always impressed in how clean and well maintained the facility was kept. We only left because we no longer needed a storage unit."

"When we moved to Portsmouth, we needed a place to store most of our possessions until we bought a home.  We rented a climate controlled unit for just under two years.  The building was always clean and the facility, as a whole, was well maintained.  The climate control helped to keep our possessions in good conditions.  Life Storage provided several platform hand trucks for use in the building as well as a nice size freight elevator (our unit was on the second floor). The entire facility is surrounded by a secure chain link fence, and access is obtained by typing in a code of your choosing. Life Storage is conveniently located just off Lafayette Road, about four miles from downtown Portsmouth. I highly recommend Life Storage."