Self Storage Units near Hillcrest in Portsmouth, NH 03801

"Thomas was awesome.  Facility is immaculate.  Access is easy and there are flatbeds at every entrance.   Price is very reasonable based on comparisons with other area storage facilities."

"I have been at this facility for a number of years and enjoy the quality of service however, in this day and age of the financial crushing the government and large companies taking advantage of the strains that people are going through you would think that a facility with minor overhead costs relative to the retail bodies are going through would see to keep their customers happy. Increasing the rental $50 or more seems like keeping up with the jones mentality. Why handcuff your customers to go somewhere else. Keep them Happy and improve the retention..... Deciding the increase is not the facility staff fault. Its the Corporates"

"The nicest people, great, clean location"

"Some of the kindest people I’ve been helped by! Would recommend this storage unit to anyone."

"I can not say enough great things about this business!!! Customer Service these days just doesn’t exists so when you end up having an incredible experience it really stays with you. The team at Heritage is friendly, knowledgeable, and really goes above and beyond to make sure you are taken care of. I know storage is a simple thing but not only do I feel so comfortable with my things being there for a great price but their staff makes me smile every time I see them. It all starts at the top and you know instantly why they rock once you meet the fabulous manager Miss Rebecca. Rebecca you’re the best!!!!"

"Beware!!! They don't let you know when your bill is due, but are happy to slap on a $20 late fee after the 5 day grace period and notify you then!!!"

"Beware!!! They don't let you know when your bill is due, but are happy to slap you with a twenty dollar late fee and notify you then! Can't wait to get my stuff out and be done with them!"

"If I could give 0 stars I would of! I have been giving these people my business for more then one year and every single interaction I’ve EVER had with them has been extremely difficult. Zero customer service skills. I am disappointed to have used this storage facility as long as I have. The absolute worst. I would not even recommend this location to my worst enemy. If you do use them, make sure to check your bank every month to make sure they did not “accidentally” over charge you."

"Very clean and spacious units. Prices are typically good. We just got a different unit (little bigger) for a good price 4.5 months ago and they just went up on our price because " STORAGE IS AT HIGH DEMAND NOW"!!! Was told corporate looks at prices every 6 months to see if need to raise prices. Don't you think that is why you keep your prices lower so more people will come!!!!!! Also always have an issue with staff member Rebecca at Portsmouth location. Speaks rude to us all the time. Noone else there does. Hope it gets better."

"I use this storage facility on Lafayette Road and have been very pleased. The gentlemen at the front desk is always so kind, helpful, and professional. Before we selected our unit he showed us all the different units available that would meet our needs. We are picky, it really took us a while but he was SO patient and helpful the whole time. I couldn't ask for better service. We never used a storage facility before and he kindly walked us through the process. The building is clean, well managed, dry, secure, and temp controlled.  I couldn't ask for a better experience.  Recently, I stopped in to provide updated insurance information. I was happy to see the same person who originally helped us was still there. He was still as helpful as ever (thank you). It's nice to see that the company retains their employees, especially the good ones."

"Always friendly service. Hard working employees. Communicative team that updates customers of any problems that arise before they become bigger. Overall great service from the employees."

"As always a great experience and exceptional service as I rent out two storge units. Keep up the great service!!"

"Great customer service every step of the way! All questions were answered and I will definitely use life storage again in the future."

"Please be careful before choosing Life Storage on Heritage in Portsmouth. I recently moved to the area and while renovating a new home, put *everything* in a unit at Life Storage. After 4 months, the work was done and I began emptying the unit. It took opening just the first box to realize I had an infestation of insects, some type of beetle aprox 1/2 in size. Each box contained an average of 10 insects, 90% still alive. No box was spared. I brought a bag of the insects into the office. The employees there were wonderful, but their hands were tied. There was also a small leak (my unit was on the top floor) so many of the boxes were damp. I believe this is where the insects got in. I hurriedly emptied the unit then called their customer service department. I was told I would receive a call in 24 hours. Four days passed, no call. I called again and finally heard back the following day. They kept saying to call the insurance company to report "damage" . Thankfully, nothing was damaged, but I feel that an awful infestation was worse than a broken item. These insects were in linens, blankets, all over pictures, books even between pages, baskets, and small furniture. Everywhere. I was hoping as a gesture of goodwill on Life Storage's part, they would at least offer me a 1 month refund. But absolutely nothing except many apologies. I have now found these insects inside my home and will eventually have to have the whole place sprayed. They did absolutely nothing to stand behind me, the customer. I was told it was not their policy to issue refunds. Needless to say, I am very disappointed with this company. They definitely do not stand behind their customers. There are several storage facilities in the area. Steer clear of Life Storage if you care about your items!"

"Nice place"

"I would not recommend this storage facility to anyone. I have stored some of my personal belongings at Life Storage for over 10 years. In that time they have changed ownership 3 times and since life storage took over they have raised my monthly rent every year so now I am paying almost $200.00 a month for a 10 X 15 unit. I originally had a larger unit, but after going through some of my things we decided to downsize. We are paying more now for the smaller size unit then we were when we were in the larger unit. Our unit is / was not climate controlled and in my opinion did not justify raising the rate at all. Then to add icing to the cake, I went on to my account to try again to print out the vacate form to fill out and drop off at the office only to find out that my account has been closed!!! I did not call them to close my account and neither did my husband. It was working fine earlier in the day. Now I am trying to call them and of course there office does not open until 9:30AM."

"The employees are so kind and helpful, especially Michaela. The unit itself was spacious, I was able to fit my whole apartment in the medium sized unit for a great price."

"Rented a climate controlled interior unit for roughly 9 months. Clean, secure, safe- everything you could want in a storage unit. Rebecca at the front office was incredibly nice and so helpful!"