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Storage Units near Hillcrest in Portsmouth, NH 03801

Life Storage - Portsmouth

70 Heritage Ave Portsmouth, NH 03801

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Customer Reviews - Life Storage #520, Portsmouth

We at Life Storage want to maintain the best storage facilities in Portsmouth, and in every city where we do business. Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.

Rated 5.0 out of 5 stars Jackie Rothmeier (on Google) at Life Storage, Portsmouth, NH (#520)

"Some of the kindest people I’ve been helped by! Would recommend this storage unit to anyone."

November 29, 2021
Rated 5.0 out of 5 stars Crystal Hammond (on Google) at Life Storage, Portsmouth, NH (#520)

"I can not say enough great things about this business!!! Customer Service these days just doesn’t exists so when you end up having an incredible experience it really stays with you. The team at Heritage is friendly, knowledgeable, and really goes above and beyond to make sure you are taken care of. I know storage is a simple thing but not only do I feel so comfortable with my things being there for a great price but their staff makes me smile every time I see them. It all starts at the top and you know instantly why they rock once you meet the fabulous manager Miss Rebecca. Rebecca you’re the best!!!!"

November 08, 2021
Rated 1.0 out of 5 stars Jonathan M. (on Yelp) at Life Storage, Portsmouth, NH (#520)

"Beware!!! They don't let you know when your bill is due, but are happy to slap on a $20 late fee after the 5 day grace period and notify you then!!!"

August 23, 2021
Rated 1.0 out of 5 stars Jonathan Mayo (on Google) at Life Storage, Portsmouth, NH (#520)

"Beware!!! They don't let you know when your bill is due, but are happy to slap you with a twenty dollar late fee and notify you then! Can't wait to get my stuff out and be done with them!"

August 23, 2021
Rated 1.0 out of 5 stars Dom Lucio (on Google) at Life Storage, Portsmouth, NH (#520)

"If I could give 0 stars I would of! I have been giving these people my business for more then one year and every single interaction I’ve EVER had with them has been extremely difficult. Zero customer service skills. I am disappointed to have used this storage facility as long as I have. The absolute worst. I would not even recommend this location to my worst enemy. If you do use them, make sure to check your bank every month to make sure they did not “accidentally” over charge you."

April 08, 2021
Rated 3.0 out of 5 stars Pamala Mitrano (on Google) at Life Storage, Portsmouth, NH (#520)

"Very clean and spacious units. Prices are typically good. We just got a different unit (little bigger) for a good price 4.5 months ago and they just went up on our price because " STORAGE IS AT HIGH DEMAND NOW"!!! Was told corporate looks at prices every 6 months to see if need to raise prices. Don't you think that is why you keep your prices lower so more people will come!!!!!! Also always have an issue with staff member Rebecca at Portsmouth location. Speaks rude to us all the time. Noone else there does. Hope it gets better."

April 06, 2021
Rated 5.0 out of 5 stars Lisa P. (on Yelp) at Life Storage, Portsmouth, NH (#520)

"I use this storage facility on Lafayette Road and have been very pleased. The gentlemen at the front desk is always so kind, helpful, and professional. Before we selected our unit he showed us all the different units available that would meet our needs. We are picky, it really took us a while but he was SO patient and helpful the whole time. I couldn't ask for better service. We never used a storage facility before and he kindly walked us through the process. The building is clean, well managed, dry, secure, and temp controlled.  I couldn't ask for a better experience.  Recently, I stopped in to provide updated insurance information. I was happy to see the same person who originally helped us was still there. He was still as helpful as ever (thank you). It's nice to see that the company retains their employees, especially the good ones."

April 05, 2021
Rated 4.0 out of 5 stars Melody Adams (on Google) at Life Storage, Portsmouth, NH (#520)

"Always friendly service. Hard working employees. Communicative team that updates customers of any problems that arise before they become bigger. Overall great service from the employees."

April 02, 2021
Rated 5.0 out of 5 stars Shawn Roberge (on Google) at Life Storage, Portsmouth, NH (#520)

"As always a great experience and exceptional service as I rent out two storge units. Keep up the great service!!"

March 26, 2021
Rated 5.0 out of 5 stars Kylie Augustus (on Google) at Life Storage, Portsmouth, NH (#520)

"Great customer service every step of the way! All questions were answered and I will definitely use life storage again in the future."

March 04, 2021
Rated 1.0 out of 5 stars Carrie A. (on Yelp) at Life Storage, Portsmouth, NH (#520)

"Please be careful before choosing Life Storage on Heritage in Portsmouth. I recently moved to the area and while renovating a new home, put *everything* in a unit at Life Storage. After 4 months, the work was done and I began emptying the unit. It took opening just the first box to realize I had an infestation of insects, some type of beetle aprox 1/2 in size. Each box contained an average of 10 insects, 90% still alive. No box was spared. I brought a bag of the insects into the office. The employees there were wonderful, but their hands were tied. There was also a small leak (my unit was on the top floor) so many of the boxes were damp. I believe this is where the insects got in. I hurriedly emptied the unit then called their customer service department. I was told I would receive a call in 24 hours. Four days passed, no call. I called again and finally heard back the following day. They kept saying to call the insurance company to report "damage" . Thankfully, nothing was damaged, but I feel that an awful infestation was worse than a broken item. These insects were in linens, blankets, all over pictures, books even between pages, baskets, and small furniture. Everywhere. I was hoping as a gesture of goodwill on Life Storage's part, they would at least offer me a 1 month refund. But absolutely nothing except many apologies. I have now found these insects inside my home and will eventually have to have the whole place sprayed. They did absolutely nothing to stand behind me, the customer. I was told it was not their policy to issue refunds. Needless to say, I am very disappointed with this company. They definitely do not stand behind their customers. There are several storage facilities in the area. Steer clear of Life Storage if you care about your items!"

January 10, 2021
Rated 5.0 out of 5 stars Caribbean Nuch M (on Google) at Life Storage, Portsmouth, NH (#520)

"Nice place"

September 21, 2020
Rated 1.0 out of 5 stars Rich H. (on Yelp) at Life Storage, Portsmouth, NH (#520)

"I would not recommend this storage facility to anyone. I have stored some of my personal belongings at Life Storage for over 10 years. In that time they have changed ownership 3 times and since life storage took over they have raised my monthly rent every year so now I am paying almost $200.00 a month for a 10 X 15 unit. I originally had a larger unit, but after going through some of my things we decided to downsize. We are paying more now for the smaller size unit then we were when we were in the larger unit. Our unit is / was not climate controlled and in my opinion did not justify raising the rate at all. Then to add icing to the cake, I went on to my account to try again to print out the vacate form to fill out and drop off at the office only to find out that my account has been closed!!! I did not call them to close my account and neither did my husband. It was working fine earlier in the day. Now I am trying to call them and of course there office does not open until 9:30AM."

July 15, 2020
Rated 5.0 out of 5 stars Kaleigh Comparetto (on Google) at Life Storage, Portsmouth, NH (#520)

"The employees are so kind and helpful, especially Michaela. The unit itself was spacious, I was able to fit my whole apartment in the medium sized unit for a great price."

June 30, 2020
Rated 5.0 out of 5 stars Gwen Hoerman (on Google) at Life Storage, Portsmouth, NH (#520)

"Rented a climate controlled interior unit for roughly 9 months. Clean, secure, safe- everything you could want in a storage unit. Rebecca at the front office was incredibly nice and so helpful!"

May 24, 2020
Rated 5.0 out of 5 stars T B. (on Yelp) at Life Storage, Portsmouth, NH (#520)

"Once again...I gotta give five stars. I accidentally left unit unlocked and the people at Life Storage were great in handling the situation and communicating with me. Rebecca is so helpful and professional and grateful. This place is top notch."

May 20, 2020
Rated 1.0 out of 5 stars Andy Miller (on Google) at Life Storage, Portsmouth, NH (#520)

"Literally the worst place around. Have been a customer for years. Since Life Storage has taken over they have increased fees 3 times. I'm moving to Bluebird down the road, more cost effective and climate controlled."

April 03, 2020
Rated 5.0 out of 5 stars Therese D. (on Yelp) at Life Storage, Portsmouth, NH (#520)

"Amazing service today at Life Storage on Heritage Ave in Portsmouth !  I was combining 2 storage units ...being the stubborn girl that I am, I thought I could bring the platform of my bed all by myself from one storage unit to the other.  Bad choice...Couldn't close the door in the end because platform was too heavy for me.  So...panicked and went to the office to see if anyone could help.  Mitchell, behind the desk, didn't hesitate to say he would be more than happy to end the panic ... and in 1 minute, the platform was tucked away safely in my unit.   Thanks Mitchell for being so kind.  Over and above the call of duty !"

February 08, 2020
Rated 4.8 out of 5 stars Ed (on at Life Storage, Portsmouth, NH (#520)

"Very professional and excellent hours. In office"

January 04, 2020

Features & Info

Contact-free rental with "Rent Now"

You can rent a storage unit without coming to our store office. Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in. Our video shows you how it works.

Tips for packing your storage unit

If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes. Save yourself some time, and learn how to keep your belonging safe in storage.

Serving Portsmouth and Hillcrest

Our self storage facility on Heritage Ave is located east of the Blue Star Turnpike, between Lafayette Rd and Constitution Ave, near Water Country Water Park. Click here for directions to this Life Storage.

At Life Storage Facility #520, we offer great property security systems and clean, affordable storage units to rent for the residents of Hillcrest, Greenland, Rye, New Castle, and other neighborhoods in Portsmouth, NH. Call us with questions, reserve online, or click here to compare other storage units in Portsmouth.

Rental Requirements:

  • Insurance required
  • Storage insurance available (third party)
  • $29 admin fee
  • Payments due monthly, with a minimum of one month rental

Payment Options:

  • Cash
  • Check
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Auto-payment