Self Storage Facility near Hillcrest in Portsmouth, NH 03801

"Sam helped me in finding a unit, he was super helpful, really nice, & patient answering all my questions! I also talked with Tom, who runs the facility! He helped me navigate different options and was very patient and followed up with me multiple times!! Can't recommend this facility enough!! It's clean, secure and a great location! I love that it has service elevators, making much easier to store bigger items!!"

"I went in to Portsmouth Life Storage the other day with questions about renting storage units. Everyone there was really helpful and informative, especially Matt. I look forward to getting started with my unit there next month for my classroom teaching supplies for the summer. I have a good feeling my stuff will be in excellent hands with such knowledgeable and helpful staff!"

"Raised the monthly payment without any notification prior to upping the price by $30+."

"Great storage facility both indoor and outdoor units, great prices, the staff were very nice and personable"

"Inexpensive storage space"

"Ask for Tom -- he runs the Portsmouth storage place, is so nice, so helpful, so efficient. This is just a great, safe, well run storage place with very good rates. Really happy I found this; you will be too."

"The Life Storage staff is so courteous. Thomas was the best. He made sure our auto pay was stopped and made everything easy."

"Thomas was awesome.  Facility is immaculate.  Access is easy and there are flatbeds at every entrance.   Price is very reasonable based on comparisons with other area storage facilities."

"I have been at this facility for a number of years and enjoy the quality of service however, in this day and age of the financial crushing the government and large companies taking advantage of the strains that people are going through you would think that a facility with minor overhead costs relative to the retail bodies are going through would see to keep their customers happy. Increasing the rental $50 or more seems like keeping up with the jones mentality. Why handcuff your customers to go somewhere else. Keep them Happy and improve the retention..... Deciding the increase is not the facility staff fault. Its the Corporates"

"The nicest people, great, clean location"

"Some of the kindest people I’ve been helped by! Would recommend this storage unit to anyone."

"I can not say enough great things about this business!!! Customer Service these days just doesn’t exists so when you end up having an incredible experience it really stays with you. The team at Heritage is friendly, knowledgeable, and really goes above and beyond to make sure you are taken care of. I know storage is a simple thing but not only do I feel so comfortable with my things being there for a great price but their staff makes me smile every time I see them. It all starts at the top and you know instantly why they rock once you meet the fabulous manager Miss Rebecca. Rebecca you’re the best!!!!"

"Beware!!! They don't let you know when your bill is due, but are happy to slap on a $20 late fee after the 5 day grace period and notify you then!!!"

"Beware!!! They don't let you know when your bill is due, but are happy to slap you with a twenty dollar late fee and notify you then! Can't wait to get my stuff out and be done with them!"

"If I could give 0 stars I would of! I have been giving these people my business for more then one year and every single interaction I’ve EVER had with them has been extremely difficult. Zero customer service skills. I am disappointed to have used this storage facility as long as I have. The absolute worst. I would not even recommend this location to my worst enemy. If you do use them, make sure to check your bank every month to make sure they did not “accidentally” over charge you."

"Very clean and spacious units. Prices are typically good. We just got a different unit (little bigger) for a good price 4.5 months ago and they just went up on our price because " STORAGE IS AT HIGH DEMAND NOW"!!! Was told corporate looks at prices every 6 months to see if need to raise prices. Don't you think that is why you keep your prices lower so more people will come!!!!!! Also always have an issue with staff member Rebecca at Portsmouth location. Speaks rude to us all the time. Noone else there does. Hope it gets better."

"I use this storage facility on Lafayette Road and have been very pleased. The gentlemen at the front desk is always so kind, helpful, and professional. Before we selected our unit he showed us all the different units available that would meet our needs. We are picky, it really took us a while but he was SO patient and helpful the whole time. I couldn't ask for better service. We never used a storage facility before and he kindly walked us through the process. The building is clean, well managed, dry, secure, and temp controlled.  I couldn't ask for a better experience.  Recently, I stopped in to provide updated insurance information. I was happy to see the same person who originally helped us was still there. He was still as helpful as ever (thank you). It's nice to see that the company retains their employees, especially the good ones."

"Always friendly service. Hard working employees. Communicative team that updates customers of any problems that arise before they become bigger. Overall great service from the employees."

"As always a great experience and exceptional service as I rent out two storge units. Keep up the great service!!"

"Great customer service every step of the way! All questions were answered and I will definitely use life storage again in the future."

"Please be careful before choosing Life Storage on Heritage in Portsmouth. I recently moved to the area and while renovating a new home, put *everything* in a unit at Life Storage. After 4 months, the work was done and I began emptying the unit. It took opening just the first box to realize I had an infestation of insects, some type of beetle aprox 1/2 in size. Each box contained an average of 10 insects, 90% still alive. No box was spared. I brought a bag of the insects into the office. The employees there were wonderful, but their hands were tied. There was also a small leak (my unit was on the top floor) so many of the boxes were damp. I believe this is where the insects got in. I hurriedly emptied the unit then called their customer service department. I was told I would receive a call in 24 hours. Four days passed, no call. I called again and finally heard back the following day. They kept saying to call the insurance company to report "damage" . Thankfully, nothing was damaged, but I feel that an awful infestation was worse than a broken item. These insects were in linens, blankets, all over pictures, books even between pages, baskets, and small furniture. Everywhere. I was hoping as a gesture of goodwill on Life Storage's part, they would at least offer me a 1 month refund. But absolutely nothing except many apologies. I have now found these insects inside my home and will eventually have to have the whole place sprayed. They did absolutely nothing to stand behind me, the customer. I was told it was not their policy to issue refunds. Needless to say, I am very disappointed with this company. They definitely do not stand behind their customers. There are several storage facilities in the area. Steer clear of Life Storage if you care about your items!"

"Nice place"

"I would not recommend this storage facility to anyone. I have stored some of my personal belongings at Life Storage for over 10 years. In that time they have changed ownership 3 times and since life storage took over they have raised my monthly rent every year so now I am paying almost $200.00 a month for a 10 X 15 unit. I originally had a larger unit, but after going through some of my things we decided to downsize. We are paying more now for the smaller size unit then we were when we were in the larger unit. Our unit is / was not climate controlled and in my opinion did not justify raising the rate at all. Then to add icing to the cake, I went on to my account to try again to print out the vacate form to fill out and drop off at the office only to find out that my account has been closed!!! I did not call them to close my account and neither did my husband. It was working fine earlier in the day. Now I am trying to call them and of course there office does not open until 9:30AM."

"The employees are so kind and helpful, especially Michaela. The unit itself was spacious, I was able to fit my whole apartment in the medium sized unit for a great price."

"Rented a climate controlled interior unit for roughly 9 months. Clean, secure, safe- everything you could want in a storage unit. Rebecca at the front office was incredibly nice and so helpful!"

"Once again...I gotta give five stars. I accidentally left unit unlocked and the people at Life Storage were great in handling the situation and communicating with me. Rebecca is so helpful and professional and grateful. This place is top notch."

"Literally the worst place around. Have been a customer for years. Since Life Storage has taken over they have increased fees 3 times. I'm moving to Bluebird down the road, more cost effective and climate controlled."

"Amazing service today at Life Storage on Heritage Ave in Portsmouth !  I was combining 2 storage units ...being the stubborn girl that I am, I thought I could bring the platform of my bed all by myself from one storage unit to the other.  Bad choice...Couldn't close the door in the end because platform was too heavy for me.  So...panicked and went to the office to see if anyone could help.  Mitchell, behind the desk, didn't hesitate to say he would be more than happy to end the panic ... and in 1 minute, the platform was tucked away safely in my unit.   Thanks Mitchell for being so kind.  Over and above the call of duty !"

"Very professional and excellent hours. In office"

"Staff were also very professional and helpful whenever I dealt with them. Transition into the unit and out of unit was easy. Hopefully you will keep prices competative"

"Always show how the elevator works"

"Rebecca Schramm was exceptionally helpful, highly intelligent and pleasure to speak with."

"Friendly staff and very clean facility. Will use you again if the need arises!"

"Your staff in Portsmouth, NH are exceptional and made the process of renting extremely easy and smooth! Thank you for running such a helpful service for college students at UNH like my daughter."

"Great service and a very well kept facility."

"Excellent"

"I have been storing with Portsmouth Life storage for four years now, on and off. I am confident in saying that I will never store with anyone else besides them. I trust the employees there and the building that I rent from. The employees are phenomenal, and bring life to this business. D.J. Marra is not only a respectful and polite man, but he is trustworthy and personable. He makes every situation brighter and accommodates to the customers needs, always. He has a great sense of humor, which always makes my payment visits in the office a pleasant, and delightful experience. This company is very fortunate and lucky to have D.J. as a manager. Because of him, I will continue to store my belongings there. I know that it will always be safe, protected and in good hands. I highly recommend coming here, and be sure to say hello to D.J.! He will make your day for sure. :) If I could rate this ten stars, then I certainly would."

"Refused to reverse a questionable $10 late fee."

"We were always impressed in how clean and well maintained the facility was kept. We only left because we no longer needed a storage unit."

"When we moved to Portsmouth, we needed a place to store most of our possessions until we bought a home.  We rented a climate controlled unit for just under two years.  The building was always clean and the facility, as a whole, was well maintained.  The climate control helped to keep our possessions in good conditions.  Life Storage provided several platform hand trucks for use in the building as well as a nice size freight elevator (our unit was on the second floor). The entire facility is surrounded by a secure chain link fence, and access is obtained by typing in a code of your choosing. Life Storage is conveniently located just off Lafayette Road, about four miles from downtown Portsmouth. I highly recommend Life Storage."

"Getting more pricey lately"

"Staff is very unprofessional. You can tell they hate their job. Their prices keep going up."

"I had a really good experience with Life Storage in Portsmouth. It's convenient and easy. One lady who worked there was a little cranky, but most others are great. Make sure you do as much paper work on line to save money."

"Very friendly and helpful staff."

"The maintenance gentleman is very personable and helpful!"

"Overall this is a good place to go. I wish they had smaller outside units instead of the large. The smaller ones are inside and its kind of creepy in there. Someone could be in the hallways and you will just hear footsteps. I never went alone but overall it was a good place and convenient location."

"The manager at Portsmouth NH site is great. Very pleasant and efficient!"

"Quick and easy !"

"Great place, secure, professional"

"Rachel is the sweetest! She took the time to answer any and all questions that I had and was just all around kind and helpful! I definitely suggest using Life Storage because of my amazing experience thanks to Rachel!!!"

"Rebecca is the best customer service representative EVER! I do not know her personally nor am I a friend. I am very critical of all CSR's whether on the phone or in person. She is one OUTSTANDING person! I'm so glad she still works there when I go in. She cares about people, the facility, and takes her job seriously. She should be management at the least. Just EXCEPTIONAL! Don't lose her!!!!!!"

"The facility was very clean and I answered all of your questions and was very professional and had great customer service and I recommend that everyone and anyone use life storage they are great facilities."

"We mainly dealt with Rebecca. I believe she may have been one of the managers at the office, but I’m not 100% sure about that. She was always kind and courteous to us and when she found out that we were going to be in the area without a home for awhile, she went out of her way to give us places, numbers, & ideas that could help us out. She definitely deserves to be recognized for all her sincerity and effort. The only reason we left LifeStorage was because we left the New England area and we are planning to go to Tucson, AZ. If you happen to have a storage location there, we would definitely use your facilities again!"

"Management was super helpful and very friendly. Love this place"

"Great customer service, friendly staff."

"Very friendly service, management was extremely helpful and patient."

"Very clean and easy to find. Rachel was very accommodating and answered every question I had."

"Great experience and customer service is on point!"

"Rebecca and Rachel were great today helping me with my storage needs."

"Super easy to work with and Rebecca was extremely helpful. Price, location and service is by far the best around."

"My expectations were completely met. The associates were very helpful and show us a couple of units so we could make up our mind. We also appreciated the free month for the second unit while we changed over from big to smaller. Thanks for all that."

"Staff very helpful and friendly. Took the time to show us options for storage units and what might work best for our truck full of belongings from the southwest. Easy access from Route 1 in Portsmouth."

"Very professional and helpful. I was treated with respect. I was very pleased with my experience."

"No, all is good"

"Great experience! Thank you."

"Great people - Rebecca is a superstar. Thanks!"

"I liked the unit and the facilities but the annual increase in price every year is what drove me to give up my unit. It just got too expensive."

"Fast, friendly, efficient service"

"The woman who signed me up was very nice"

"I entered in a very bad mood. Rebecca turned me around. She was genuinely kind, friendly and helpful. Very unfortunate for her that she is on her own in such a large facility. She can't be 2 places at once and has to put a "be right back" sign up when she shows units. That's why I entered the store mad, as I waited almost 45 minutes for the store to open. Rebecca helped me understand how she is the only one in the store, which I did not realize. She went over and above making my visit very pleasant!"

"As I moved our belongs in (among them several paintings) the maintenance professional,seeing me with the paintings offered a couple of palettes on which to place them. Unexpected; appreciated."

"I felt my things were very safe at Life Storage."

"Excellent space and extremely well maintained. Felt my items were safe."

"An excellent experience!"

"The staff is great and always were helpful. We were called when it was noticed we forgot to lock our unit and given a chance to take care of it right away. The day we checked out, the maitenance man came to assist immediately, because we were having trouble using the elevator. Top notch service, and would come back if and when the need presents itself. Thank you for a positive experience. "

"Your associate was wonderful. Methodical and thorough. I had to go back a second time to provide insurance information and she was equally prompt and helpful. I have not received a bill so I do not know if the monthly insurance charge has been dropped. I will know in a day or two."

"Rebecca the sales/office associate is amazing. She’s one of the nicest people I’ve ever met. All of your employees are great!!!!"

"The woman who returned my phone call was very prompt, friendly and efficient."

"Thanks for running a professional operation."

"DJ was great"

"Customer Service was amazing! From the rep who helped me online to the rep at the storage facility. Each were genuine in their efforts to assist me and truly seemed to love their job. "

"As someone from NJ, customer service in NH always amazes me. The associates here though were exceptional. I could tell that they were holding a genuine interaction with me. "

"Great experience, great staff!!"

"I was very impressed with Life Storage. Everything was kept very clean and well monitored, it alway felt safe to go there and I knew my things were in a safe place. All in all a great experience."

"Very happy with our storage rental experience "

"People have been very helpful on more than one occasion. They took a lot of worry away, by going the extra step and securing my unit some time ago. Other than that, price is very competitive, and the environment for books especially, is a plus. Thank you"

"Everything went well as expected."

"great staff"

"I had rented a storage space when Life Storage was Heritage Storage. Seemed better organized now."

"The manager was the person who waited on me. I think his professionalism was exemplary. His name was DJ."

"Everything is just great. The elevators work as described. I have no complaints whatsoever. (Although the office seems to be "closed" at times, but that is minor."

"Excellent service . . . good job!"

"Suited our needs perfectly"

"Always a pleasure!!"

"There was really no mention of shear convenience your storage facility offers. The proximity to where I live, the roads I travel, is great. The convenience of the billing direct to my credit card. Half the time I forget that I even own a storage unit because there is so little you have to do once you move in !!"

"The staff was superb!!!! Customer service is above and beyond. The friendliness and helpfulness of all the staff has exceeded my expectations."

"Your staff were amazingly courteous and Molly was terrific! The others too. I forget their names"

"Everyone is very happy to answer questions and help with any problems. Very professional staff and the site is kept in good condition."

"Staff was very helpful, office was neat, storage room was clean, elevator worked. Very good experience for my first time renting storage."

"Everything was great!!"

"The associate was very helpful and thorough. "

" I spoke with a representative on 3 occasions on the phone to three different individuals and and each time they were helpful, courteous and friendly. Your high standard of customer service is much appreciated!"

"everything is good"

"Staying a customer for nine years doesn't just happen randomly."

"I had rented before from Heritage and had a very good customer experience. The auto lights always worked, the elevator and trolley were in very good working order and I had peace of mind during a very stressful time. I returned 10 years later hoping to find the same level of comfort and I was relieved to see that I had the same level of trust but more personable service, the golf cart preview of the space was a bonus, the whole environment was very professional. GREAT EXPERIENCE"

"I like the hours of entry"

"Very Professioal, your staff was attentive and careing."

"On site restrooms and overhead lighting for larger units would greatly improve experience "

"I feel safe keeping my precious items in a secure storage area."

"Thanks to great staff -- Betty, Holly and others"

"Everything I need was addressed to"

"Very expensive."

"I have never rented storage space before. I couldn't get over how helpful that staff was in all aspects. I was not happy to have to be on the second floor but the elevator and cart helped a lot. Sometimes the elevator gets stuck and that is frustrating. But that is my only complaint"

"The maintence people are very helpful. He was quick to help when my lock was frozen. "