Customer Reviews - Life Storage #332, Concord
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We at Life Storage want to maintain the best storage facilities in Concord, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Concord (#332)
4.82 out of 5
based on 94 of our most recent Reviews
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- Anonymous from Concord, NH
5.0 out of 5
"Brian and Richard are great thanks to them I will recommend your facility to others"
February 16, 2019
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4.8 out of 5
"Sometimes the latches were difficult to slide to open the door.
The door didn't always go totally down.
But all in all, Very satisfied for getting an outside storage"
January 23, 2019
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5.0 out of 5
"I have worked in and around retail for the past fifty years and know a good team when I see one. I would hire anyone of these folks to work for me without question.
Great job."
November 23, 2018
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- Julie A from Manchester, NH
5.0 out of 5
"I am very happy renting from Life Storage. Great company and excellent service."
October 27, 2018
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5.0 out of 5
"I did not expect, but appreciate, the availability of the planet aid bin and dumpster."
June 19, 2018
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5.0 out of 5
"The staff at life storage were very knowledgeable and friendly and professional we will rent again."
May 23, 2018
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5.0 out of 5
"Super nice people in the office. Will use again if the need ever arises."
May 23, 2018
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4.9 out of 5
"I was greeted politely and attendant was professional. Storage space was clean."
March 28, 2018
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- Benjamin from Concord, NH
5.0 out of 5
"It was a very easy process to open a storage unit, and the staff was very friendly, which made it much more enjoyable!"
January 26, 2018
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5.0 out of 5
"Very quick, professional service. I switched units with no hassle and minimal paperwork. No surprise fees with the exception of a fee increase, which is expected and I was informed of in writing beforehand. "
January 23, 2018
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5.0 out of 5
"Your associate was very attentive & friendly to us.
She explained everything we needed to know."
December 27, 2017
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5.0 out of 5
"Erin has been terrific in the process of renting the space and coordinating the use of the moving truck. We're happy with the storage space and convenient location of the facility. Thank you"
December 21, 2017
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5.0 out of 5
"Because of my experience at Life Storage, I will definitely use your service in the future if available. "
November 23, 2017
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4.9 out of 5
"I mistakenly left my unit unlocked and the very same day, I was contacted by someone at LofeStorage to let me know. Great customer service! Thanks"
October 27, 2017
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- Nancy from Philadelphia, PA
4.5 out of 5
"Appreciated the discounting for the first month. You are competitive for storage."
October 23, 2017
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- Michael from Pembroke, NH
5.0 out of 5
"This is by far the best Storage Company I've ever had to do with"
September 03, 2017
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5.0 out of 5
"Great experience.
Felt good about the security of the location safe and other clients were friendly.
Was only one slight price increase over the 3+ years I was using facility. "
August 23, 2017
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5.0 out of 5
"This was my first experience using a storage unit. Staff was courteous, professional and helped guide me through the process, what to expect, how to work through security. Not to mention the customer service I have received has been welcoming and sincere in addressing any concerns I have had."
June 27, 2017
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4.8 out of 5
"Great experience. Good staff, etc. just finally sorted all my extra stuff. "
June 24, 2017
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4.2 out of 5
"Like the "returning customer" special rates. That will keep us coming back if we are recognized for our loyalty. "
May 29, 2017
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4.8 out of 5
"The gate codes were easily remembered... Good system!"
May 23, 2017
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- Robin from Contoocook, NH
5.0 out of 5
"Although I think your prices are a little bit higher than some, I also think your customer service is better than most. I also found that even when I was out of town and forgot to lock my unit properly, you guys locked it for me until my return. I was very happy overall with Uncle Bobs [Life Storage]. Everyones sense of humor is something I always enjoyed when I came into the store as well. I miss you guys too. :)"
January 23, 2017
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5.0 out of 5
"very nice poeple,helpful ,never made a big deal out of nothing,always friendly and sociable towards us,would alwaysuse or recomend them to anyone!"
November 23, 2016
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5.0 out of 5
"You guy's did an ex excellant job. I am completely satisfied with you folks.
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November 22, 2016
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4.6 out of 5
"the staff was accommodating to my need to have storage pods delivered near my storage space so that I could empty them conveniently. They even called me to tell me that the pods were not removed as the pods company promised. So far, great service and friendly staff!"
October 25, 2016
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5.0 out of 5
"excellent service, very knowledgeable, excellent staff, very happy with Uncle Bobs [Life Storage]"
October 04, 2016
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5.0 out of 5
"Signing up was easy and all my expectations were met - the customer service agent took me to my storage unit and answered all my questions."
July 26, 2016
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4.6 out of 5
"Your people are very friendly to me. I'm very happy with them..Keep up the good work.."
June 28, 2016
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4.0 out of 5
"I have a difficult time reaching a live person when I call in to make a payment. I've tried registering to pay online but I always receive an error message when I enter my unit number and passcode."
June 01, 2016
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5.0 out of 5
"I reserved a unit online and very shortly thereafter received a call from a very friendly associate at this store. The whole process was easy, efficient and all the staff were very friendly and helpful. I would definitely recommend this storage facility to anyone. "
May 29, 2016
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5.0 out of 5
"The gentleman was very patient in answering my questions. "
March 26, 2016
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4.9 out of 5
"This property feels secure, and well-maintained. I feel the value for the price exceeds other storage facilities I have stored at."
March 25, 2016
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4.0 out of 5
"I don't think it's necessary to send an email so early on in the previous month before due date."
March 16, 2016
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5.0 out of 5
"The gentlemen that checked me in was kind, courteous and was very helpful with questions that I had. It was great to know that all my concerns where answered. Thank You"
March 06, 2016
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5.0 out of 5
"Doing business with the people in your Concord location was like a breath of fresh air. The were friendly, courteous, professional and overall happy and pleasant to work with. The building where my climate controlled storage unit was, was clean and the temperature just right. I would definitely use your facility again if the need arises. Thank you so much Concord! You guys are great!"
February 29, 2016
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- David from Contoocook, NH
4.6 out of 5
"the woman who took my info and set me up with my locker was very courteous and we had a couple of laughs... the experience was very relaxing and all of my questions were answered immediately... i'll always recommend Bob's to anyone looking for a storage solution... thanks for your time... Dave B."
February 25, 2016
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5.0 out of 5
"Very professional, polite staff! Many, many thanks to Richard for going the extra mile when I was financially in a bind. He was very understanding and extremely helpful during our tough time. Richard showed value in our patronage and always showed respect. Thank you for all your efforts, Richard! "
November 24, 2015
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5.0 out of 5
"Learned of a discount that I was not aware of. It was applied to my account. Thank you."
October 30, 2015
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4.8 out of 5
" Uncle Bob's [Life Storage] was recommended by a friend and she did not leave me astray. "
September 24, 2015
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4.8 out of 5
"every one we dealt with was super friendly and helpful..Erin went above and beyond for us..dealt with my insurance company directly to take care of insurance requirement.."
September 23, 2015
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5.0 out of 5
"This was my first time using a storage unit. Uncle Bob's storage made the process easy and stress free."
August 27, 2015
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4.8 out of 5
"Everything is fabulous! This is my third time renting from you and I have been completely satisfied each time."
August 27, 2015
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5.0 out of 5
"Will definitely use again! The office staff is so helpful."
August 23, 2015
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5.0 out of 5
"You made the whole process easy and low stress. The staff was very help full and super friendly. The facility was clean and well kept, very nice location."
July 28, 2015
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- Michael from New York, NY
5.0 out of 5
"You did meet expectations. We had dealt with this facility before (in Concord, NH), and always got good, efficient service. This was no exception. The attendant was helpful, clear, and speedy."
July 28, 2015
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- Crystle from Contoocook, NH
5.0 out of 5
"Everything went smoothly. I completed the online form so the only hiccup was that there was still more paperwork to do than I thought there would be. Not sure how much time the online form actually saved me, but that isn't a problem really. The man at the desk did a great job walking me through it all."
July 28, 2015
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4.8 out of 5
"Convenient to get to. Good protection.
Friendly personnel
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July 28, 2015
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5.0 out of 5
"The day i went in there was not a good day for me at all. When i walked through the doors i was greeted by Richard and Erin and they were the best people i have ever dealt with. They did everything perfect. They were so happy to deal with me and made everything as easy and quickly as possible. I left there with a smile on my face. Now every time i go there theyre always so happy to see me. They are amazing people. They made me feel like choocing uncle bobs storage was a great choice! Id recommend this place to everyone. "
July 17, 2015
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- D. Timothy from Canterbury, NH
4.8 out of 5
"You provided the space I needed with climate control. "
June 28, 2015
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3.3 out of 5
"I was promised one type of unit (accessible from outside), but given another type (interior). I was then promised a unit near the door, but was given one down the hallway. I specifically asked about the height of the unit door opening, but was given incorrect information that made shifting one piece of furniture into the space extremely difficult. Staff was friendly, but not knowledgeable enough to provide what I consider to be excellent service"
June 26, 2015
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4.8 out of 5
"Everything was explained in detail and the agent was a pleasure to work with. "
June 26, 2015
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- Richard from Chichester, NH
5.0 out of 5
"Excellent staff - great job by all.
We were only disappointed that you do not have a long term rate to keep my wife's little Miata from October until April."
June 23, 2015
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5.0 out of 5
"The two gentleman in the office, sorry forgot their names, where so helpful especially when I was getting ready to vacate my unit.
I have already recommended your storage business to others"
June 23, 2015
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5.0 out of 5
"very easy to work with. I appreciated their patience given and estate issue. Thank you."
June 23, 2015
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4.8 out of 5
"I was pleasantly surprised to find there is a person on site for our security .
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June 08, 2015
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5.0 out of 5
"I was greeted in a friendly and professional manner, and assisted thoroughly through the process of renting my first storage unit. The gentleman who helped me made the experience a true pleasure."
May 10, 2015
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5.0 out of 5
"I know a perfect score may look suspicious, but I am genuinely happy with everything about this place, the staff, the upkeep, the price, everything. Just thought I would clarify, this place is fantastic!!!"
April 20, 2015
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4.0 out of 5
"This is my second time renting with you. I had a very good experience the first time and I'm confident I will again this time. =)"
February 26, 2015
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5.0 out of 5
"Just wanted to say thank you very much for letting me store my stuff there."
January 14, 2015
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5.0 out of 5
"It was a great experience. Awesome customer service (Curtis helped me frequently and was attentive to me and the other customers equally) and great product. It would be nice to offer the truck at the beginning OR end, but that is a small detail."
November 24, 2014
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- Kenneth from Penacook, NH
5.0 out of 5
"Your staff in Concord are great! Curtis and Erin are great to talk with!"
October 29, 2014
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5.0 out of 5
"Richard really made my move that much better; he went above and beyond in terms of providing excellent customer service and satisfaction."
October 28, 2014
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- Kathryn from Penacook, NH
3.8 out of 5
"Your prices are too high and late fees are excessive. "
October 11, 2014
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- Anthony from Dunbarton, NH
5.0 out of 5
"We left our unit unsecure while rushing around with all of the kids and moving, an employee found our unit unsecure, contacted us promptly and temorarily locked it until we could get there. We were so thankful for their dilligence and honesty!"
October 02, 2014
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- Susan from Manchester, NH
2.5 out of 5
"I had moved to Nevada and my sister was there to empty my unit. She is on the list of those who have access to my unit. They brought the wrong key to the lock and the office would not give them bolt cutters even tho I was on the phone giving permission for them to open the unit. They had to go out and buy cutters. I will never use Uncle Bobs again."
September 24, 2014
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5.0 out of 5
"Have been storing there for a few years now and have had a great experience consistently from the beginning."
August 28, 2014
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5.0 out of 5
"Very nice people and always access to my space even in the worst weather conditions. "
August 27, 2014
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5.0 out of 5
"service was excellent and office and grounds were very well kept"
August 27, 2014
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5.0 out of 5
"Always pleasent! Thank you!! I got the storage unit under the pay your own price for the first month promotion. At the time I really needed that flexability. Thank you!"
August 23, 2014
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- Margaret from Concord, NH
5.0 out of 5
"I am so impressed with the overall appearance and cleanliness of the facility. What a pleasure to visit each time I pay my bill and access my storage unit. "
August 19, 2014
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4.9 out of 5
"Erin was helpful and knowledgeable. She had a lock waiting for me!"
July 25, 2014
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5.0 out of 5
"I was very impressed with the service and grounds. I always felt my property was safe. I would absolutely use your facility again. Thank you!"
July 23, 2014
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4.9 out of 5
"I had lost my keys a couple of years ago, and was trying to figure out how to get into my unit. I wish I had asked a the desk sooner because they helped me with a bolt cutter and new lock. "
June 23, 2014
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- Cheryl from New Canaan, CT
5.0 out of 5
"Loved that I could book online so easy! Very much appreciated the rental truck. Great service and unit is very clean!"
May 29, 2014
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4.8 out of 5
"It was everything your website said it was n more
Freindly people "
May 29, 2014
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- Virginia from Danbury, NH
5.0 out of 5
"the storage facility is just awesome. large rows to get real trucks in.i am in the temp control units,they are so nice & clean. i am glad i found you guys.tell all when the subject comes up for storage units who is the best.
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April 25, 2014
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5.0 out of 5
"The convenience of payment arrangements gave me peace of mind, and the online access kept me in touch even when out of state. An excellent experience."
April 23, 2014
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4.7 out of 5
"The associate who assisted me was genuinely sweet and helpful and very friwndky"
April 03, 2014
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4.3 out of 5
"Unfortunately my move-in was on a Sunday and the office was closed when I arrived, so I had to wait 30 minutes for a person to return. Otherwise, the service was great and the experience was positive. "
March 26, 2014
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4.9 out of 5
"Hard to answer some questions because
of distance. I do not come to place of business."
February 28, 2014
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4.6 out of 5
"I have appreciated the professionalism, courtesy, and helpfulness of staff. They're terrific."
February 27, 2014
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5.0 out of 5
"Only this, I receive invoices via email and via mail. Seems like extra work and cost. Only need to receive via email. Thanks."
February 27, 2014
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- Nicole from Allenstown, NH
5.0 out of 5
"Everyone I've met there has been absolutely wonderful and extremely helpful! They knew what they were talking about and the woman I made an arrangement with on the phone (i believe her name was erin?) Was so nice about answering my questions and helping me out."
February 27, 2014
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- Meredith from Concord, NH
5.0 out of 5
"Staff is warm and professional, making it a pleasure to go there. "
February 27, 2014
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5.0 out of 5
"I have been very satisfied with the storage unit along with all the employees have always been very helpful and pleasant to me. "
February 27, 2014
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5.0 out of 5
"We went to Uncle Bobs [Life Storage] because we have used another facility (in the past) and it was more expensive & not as kept up..also, our daughter had gone to Uncle Bobs [Life Storage] & we were very impressed, which is why we went to Uncle Bobs [Life Storage] when our latest need arose that we needed storage."
February 27, 2014
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5.0 out of 5
"Erin at the Concord NH location was extremely professional and helpful."
February 26, 2014
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5.0 out of 5
"Have worked closely with Sandy and Richard and have found both to be extremely helpful in meeting my needs."
January 16, 2014
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4.4 out of 5
"A better selection of trucks and available time slots for them would be helpful and keep me from going to Uhaul."
November 23, 2013
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5.0 out of 5
"The only problem I have had was that the outside lights were not on in the building I am in. This was noted to the week-end person and was fixed the next time I was in."
October 18, 2013
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4.8 out of 5
"Erin at your Concord N.H. office is a pleasant and joble. person with personality plus . extremely helpful . she is most certainly an asset to your company . Richard was also very helpful and friendly . looking forward to a good working relationship with Uncle Bob's [Life Storage]----------------- Thank you "
October 17, 2013
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4.3 out of 5
"I appreciated the calls when I was late with payments. Thank you."
September 23, 2013
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4.8 out of 5
"My husband was just noting the other day, how clean and bright Uncle Bob's [Life Storage] keeps the facility, compared to other storage companies around us. He has been really impressed as well. "
September 03, 2013
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- Meredith from Bradford, NH
4.8 out of 5
" I love the addition of the new cart to help bring things in! Thank you!"
September 02, 2013
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