Customer Reviews - Life Storage #355, Biloxi
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We at Life Storage want to maintain the best storage facilities in Biloxi, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Biloxi (#355)
4.80 out of 5
based on 32 of our most recent Reviews
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- Dr. Juanita from Biloxi, MS
5.0 out of 5
"I was surprised there was no light source in the unit. We had a 10 X 20 while renovating a house, and moving furniture out of my parents' home after their deaths. We enjoyed having a light source as many of our trips to the unit were after long days of working at Keesler AFB Medical Center."
February 18, 2019
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4.6 out of 5
"The only reason I put satisfied instead of extremely satisfied and meets expectations instead of exceeds has nothing to do with your professional staff or building it’s the fact that the fee to rent goes up every year and I can hardly afford it. Nothing has changed with my space so I can’t understand why the increases . Other than that I’m well satisfied."
January 15, 2019
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5.0 out of 5
"Very professionally operated location. Staff are always courteous and ready to help with anything."
January 08, 2019
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- Daniel from Versailles, KY
5.0 out of 5
"The staff went out of their way to help me. It became clear that if there was anything they could do to help me get throughout the process that they would do it."
May 23, 2018
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5.0 out of 5
"Gate access and security of storage area is excellent. The cleanliness and professionalism is the best of any storage area within the Biloxi/Gulfport area."
March 27, 2018
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- Lynda from Ocean Springs, MS
5.0 out of 5
"Efficient, knowledgeable, great security. Our lock was not secured properly. We were notified of this and they have secured it until we could correct the problem. This was wonderful! I feel like our items are secure."
May 20, 2017
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5.0 out of 5
"Keep up the good work. We are very pleased and feel confident that our storage items are safe. "
January 25, 2017
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5.0 out of 5
"If I need storage in the future, I will definitely choose this location. The staff was always super friendly. The property was always very clean. I always felt safe while I was accessing my unit. "
October 18, 2016
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5.0 out of 5
"Thanks for being an awesome company. Too bad more companies in America are not like you."
September 18, 2016
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5.0 out of 5
"I am pleased that I was called once to notify my storage unit was not completely locked."
July 23, 2016
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5.0 out of 5
"As many time as I have rented y'all are the best. I have rented with you for many years and always come back for storage needs. Thank you"
July 23, 2016
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4.2 out of 5
"Great locations, property well maintained and secure. Only gripe I have is cost. Just a little pricy especially when you add additional cost of insurance. Overall, very good."
May 23, 2016
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5.0 out of 5
"It met our needs completely. Close to where we live. Liked it being climate controlled."
April 25, 2016
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4.6 out of 5
"My expectations were met by how my business was handled and how helpful and caring the associates were
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April 25, 2016
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4.8 out of 5
"very clean and well managed place to store your most precious belongings"
March 25, 2016
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3.0 out of 5
"It would be nice if there was an associate in the office during posted hours instead of having to make several trips. Secured gate was open several times. I vacated my units 2 weeks ago and I am still waiting for my refund. When I called the store manager seemed unconcerned. "
March 23, 2016
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5.0 out of 5
"I appreciate that the associate quickly let me know that I had not locked my door correctly."
October 27, 2015
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5.0 out of 5
"The associate Carissa is absolutely amazing. Her customer service is always the best. The other associates are pleasant as well."
August 29, 2015
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5.0 out of 5
"The staff is great they deserve raises. They put up with me anytime I need them seriously hold on to those employees."
July 28, 2015
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5.0 out of 5
"It's the one part of this move where everything worked out the way it was supposed to."
July 01, 2015
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5.0 out of 5
"You exceeded my expectation because I did not properly lock my unit. I think his name was Tim, but not sure. However, he discovered my mistake and personally called me to report the problem. I was extremely grateful and did not have expected that kind service.
thank you"
April 28, 2015
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5.0 out of 5
"Friendly staff and was able to get in and out quickly. "
April 28, 2015
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5.0 out of 5
"Great group of folks on Popps Ferry. They really took good care of me when I had an unexpected need. They were efficient and I appreciate their hard work! Great job!"
April 23, 2015
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5.0 out of 5
"Back in May or June 2014 when Biloxi got heavy rain - we were called to inform us and asked that we check our storage to make sure we didn't get rain - they kept calling until they reached us. Then they followed-up a few days later to ask if we had a chance to check our storage. THAT'S WHAT WE CALL "EXCELLENT" CUSTOMER SERVICE. Thank you so very much."
August 28, 2014
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- Michael from Gulfport, MS
4.3 out of 5
"Recently I have had to use the storage room more frequently and I cannot find the flatbed carts in any of the 4 closest other storage bldgs. Do you not have them anymore?"
August 27, 2014
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4.6 out of 5
"My only complaint is that I do not have access to my unit after 10pm. I work odd hours from time to time and have needed entry later than 10. It would be better for me if access was 24 hours.
Also some additional video surveylance would be nice. Especially at the entry so you know what car licence plates were in the units during whatthe times in case of a break in."
July 25, 2014
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5.0 out of 5
"THe boxes I bought would not hold anything without being taped on the bottom flaps. Otherwise they fell open and everything falls out! I appreciate the staff checks if the unit is locked or nor; I received a call when it looked locked with the padlock, but they even caught that I did not slide my latch closed first. Thank you :)"
April 25, 2014
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5.0 out of 5
"Gwen and Crissy were always extremely polite and helpful when needed. "
January 23, 2014
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4.6 out of 5
"Sometimes there is not enough staff on site and they are not open when they are supposed to be open. 2 different locations I have had to leave and come back later because there was noone there when the office was supposed to open."
December 16, 2013
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- Kimberly from Baton Rouge, LA
5.0 out of 5
"very happy with the overall service, the staff and the property. Extremely pleased with the security that was offered and the very prompt follow up with me on several occasions when extra security was needed. Thanks again hope to do business again in the future."
September 23, 2013
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4.8 out of 5
"I'm very happy with Uncle Bob's [Life Storage]. I've used storage units at other companies in other cities, but none of them compare to the service, security and clean property of Uncle Bob's [Life Storage]. Thanks!"
August 29, 2013
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4.2 out of 5
"It has worked out for us greatly. Due to location to us"
August 23, 2013
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