Customer Reviews - Life Storage #280, Springfield
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We at Life Storage want to maintain the best storage facilities in Springfield, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Springfield (#280)
4.85 out of 5
based on 39 of our most recent Reviews
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- Charlie from Port St Lucie, FL
5.0 out of 5
"Great customer service, made moving is easy as can be, and addressed every issue I had about moving. Also, moving is stressful and I did not feel stressed when using Life storage."
June 19, 2018
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- Luisa from Springfield, MA
5.0 out of 5
"The only thing I can say is that this place is perfect, with reasonable price .I would definitely recommend it to friends and family."
May 04, 2018
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5.0 out of 5
"I was very impressed how smooth everything went and how courteous and helpful the staff was."
April 30, 2018
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5.0 out of 5
"I’ve know Art for about 15 years and he’s a pleasure to deal with and has always tried to take care of whatever my needs are. "
December 27, 2017
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- Judith from Northampton, MA
5.0 out of 5
"I would recommend depending on the needs. My only complaint is that it is expensive to store in your facility. Although it is cared for wonderfully and is clean. "
December 27, 2017
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5.0 out of 5
"The gentleman who runs the Springfield, MA office was the most pleasant, helpful and knowledgeable man. He made the moving experience easy for me and my sister."
September 16, 2017
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5.0 out of 5
"I was able to get the professionalkind of storage units, units that I needed right away."
July 19, 2017
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- Gladys from Springfield, MA
4.3 out of 5
"Staff have always assisted me with any questions or concerns I have had to date. I would definitely recommend this storage facility."
June 07, 2017
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- Tonya from Springfield, MA
5.0 out of 5
"Staff is always kind and helpful, and it's kept very clean."
March 28, 2017
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- Constance from Springfield, MA
5.0 out of 5
"Very helpful I had never used a storage facility before and everyone I met was helpful"
February 20, 2017
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- Springfield from Springfield, MA
4.8 out of 5
"If I need a storage unit again or hear of anyone that needs one, I will not hesitate to recommend you. You have always been helpful and courteous. "
October 04, 2016
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4.8 out of 5
"I was treated fairly. The young man was very informative about his job."
June 29, 2016
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- Gary from Springfield, MA
5.0 out of 5
"Art the Springfield, MA Manager is exceptional, friendly and very courteous. A true professional,"
June 27, 2016
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- Pamela from East Hampton, MA
5.0 out of 5
"Art and Felix were great. They were well informed, very competent, smart, and pleasant to deal with."
April 25, 2016
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- Richard from Springfield, MA
4.8 out of 5
"The associates were very helpful. The facilities are clean"
March 31, 2016
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- Barbara from Springfield, MA
5.0 out of 5
"Anytime I have ever needed a storage unit, I have always used Uncle Bob's [Life Storage]. I can't imagine using anyone else. The employees are great, units are great and pricing is reasonable."
March 24, 2016
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- Edward from Springfield, MA
4.4 out of 5
"Thank you very much for allowing me to use your property. I'm very happy with all your staff. They very polite and professional. Thanks one more time."
October 26, 2015
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5.0 out of 5
"I was initially going with Public Storage but when I got there found out they didn't have air conditioned spaces and there were all these other contingent rules and fees that weren't mentioned anywhere in their advertising. I went to Uncle Bob's and had no problems whatsoever. There were no strange contingencies and hidden fees and the air conditioned spaces were very clean and easy to use. If I ever need storage in this area again I will go directly to Uncle Bob's. Thank you."
October 23, 2015
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- Yolanda from Springfield, MA
5.0 out of 5
"Very comfortable having my belonging at your storage. Thank you "
September 26, 2015
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- Victoria from Springfield, MA
4.9 out of 5
"Very pleasant place and friendly. .it's my second time ....I love it ."
August 27, 2015
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- Kamal from Springfield, MA
4.3 out of 5
"I was pleasantly surprised to find the facility neat, clean and easily accessible. My only gripe is the hefty late fee assessed when I inadvertently missed the due date on my monthly payment, which I thought was excessive. "
June 26, 2015
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- Anthony from Springfield, MA
5.0 out of 5
"It is the first time I rented a storage unit, going in I was very nervous. The employee I believe she was a manager was very fast, knowledgable over the rules and regulations and made me feel like I made the right choice. I was able to go in fill out paper work, get a tour of the space, rent the truck, and move my things in to the unit all under three hours. "
May 26, 2015
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- Yolanda from Springfield, MA
4.0 out of 5
"You guys were great but really expensive compared to other places for the same size or even bigger."
April 19, 2015
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- Destiny from Springfield, MA
5.0 out of 5
"I love how it not crowded that they storage indoors. Nd I don't gotta worry bout bugs nd dirt nd dust on my things.it quiet nd peaceful everytime I go I love it"
January 27, 2015
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- Alexander from Memphis, TN
5.0 out of 5
"Art and Vanessa have been wonderful to work with. They always are friend and very informed. I love my storage unit. Tanya"
December 02, 2014
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- Moises from Springfield, MA
4.6 out of 5
"Thank you Uncle Bobs Self Storage, I happily felt great and awesome for the storage to my needs of great services for ones again towards my satisfaction of a well being people from the potential of your-self and how you have serve me the last time and now again... Thank you for keeping my property safe and equivalently net... "
November 19, 2014
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- Linda from Port Orange, FL
4.8 out of 5
"Always easy access, and employees are very pleasant."
November 02, 2014
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5.0 out of 5
"Everything from the first Call to getting the storage place. Very professional "
August 29, 2014
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5.0 out of 5
"Overall I would say it was outstanding exceeded my expectation"
August 23, 2014
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- Margaret from Springfield, MA
4.9 out of 5
"My first time using a storage unit. It was a good experience. More than I expected. Clean, neat, private. Very satisfied."
July 19, 2014
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- Migdalia from Springfield, MA
5.0 out of 5
"I am please with the staff ...and the way they have the place clean all the time."
July 17, 2014
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- Jose from Springfield, MA
4.4 out of 5
"Wished my space would've off been closer to entrance. Or could use. The exit emergency door. Becuase is near my space. Reason a health cocondition. (Back issues) .thank you. "
June 09, 2014
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- Rosemarie from Springfield, MA
4.9 out of 5
"staff was very curtious geniuinly helpful and knowledgeable of all practices.
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March 27, 2014
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- Lilliam from Springfield, MA
5.0 out of 5
"Les doy las gracias por su profesionalismo y seriedad.en un mañana de ser necesario los escogere a ustedes nuevamente.y recomiendo a otras personas.
el personal es de calidad y respetuosos.nos veremos en un futuro.
"
March 26, 2014
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- Brian from East longmeadow, MA
5.0 out of 5
"It's just a clean professional facility with a friendly helpful staff. You should be very proud"
February 28, 2014
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4.8 out of 5
"I have been a customer for some time now. My experience with the manager and staff has from day one been exceptional."
January 20, 2014
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- Marcos from Springfield , MA
5.0 out of 5
"1000% satisfied with Art and his staff. Would highly recommend this business to all my friends. "
November 02, 2013
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- Helen from West Spriongfield, MA
4.5 out of 5
"If ever I need storage in the future I would use this facility and not bother to shop around.
Thank you"
October 24, 2013
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- Carole from Sunderland, MA
5.0 out of 5
"The manager is terrific at this location, very professional and also personable. His staff is helpful, and I am a very long-time customer. If I could give everyone there a raise, I would!"
October 23, 2013
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