Self Storage Facility near Baltimore in Jessup, MD 20794

"Great Price! Great customer service!"

"Great people."

"Ken was very friendly and humorous, which I appreciate. He was patient while I picked just the right unit! Ha!"

"Excellent....Lis was very helpful and professional.....answered my questions....I've reserved a unit for next month and am quite happy"

"Customer Service was Absolutely Amazing If I Could Have Given An 10 Star I Would Have Ken Took Care Of All My Needs and Made Sure That I Was Attended To Promptly And Sufficiently Thank You Ken Your The Best ….. I Would Recommend This Place 10 Stars"

"Great storage facility streamlined rental process 10/10"

"They keep raising the rent to more than what is listed on the website. I originally booked online and got the discounted rate. Sometime later I get a letter saying the rent is going up. Ok, now its about what the 'in-person booking rate is'. Then months later you get another letter and then another. I could just book a new unit and move my stuff to save money. Its not worth the hassle and I'm going to move all my stuff out to another location/company."

"Ken helped a ton!"

"Had a unit there for 7 months and so far only 1 issue. I never received my refund from switching units."

"Julie is always very helpful."

"My booking experience was excellent. Ken was exceptionally helpful and provided me with some insight for how to best handle booking a storage unit that allowed for equipment deliveries to be provided for my business."

"Awesome people, secure place to rent ."

"Great awesome ken store manager is the best fast and effective"

"Ken is Awesome! Thanks for the great service. !!"

"Great company"

"Ken provided great customer service and was extremely knowledgeable. Thanks for everything!"

"166 a month seems a little steep for a non-climaye controlled storage unit,  but the service is great and setting up and closing the account/storage is a breeze."

"This place was very clean and the property manager Julie was very helpful with all my questions, definitely would recommend this place to friends and family"

"Good ❤️"

"Ken was very pleasant, professional and helpful"

"Ken is simply amazing! Very professional and is easy to talk to. I got fast, efficient and quality service. Office is clean and tidy. I would recommend life storage in Jessup for keeping your belongings safe!"

"Awesome service with Ken, he went above and beyond to help me. Highly recommend this place.."

"Ken is the best, very helpful and nice."

"Very Friendly N Polite Property Manager Very Helpful N Knows Her Job Well!!! Thank You Julie For All Your Help"

"My experience with Ken from the moment I walked into the office was very pleasant. Ken answered all of my questions and signed me into my unit. The entire process was very less than 15 minutes. In and out. Thanks Ken"

"amazing storage and amazing service"

"Easy to rent, safe, accessible. Love it."

"Excellent customer service"

"Julie and Ken are amazing! 👏 They are exceptional in the areas of customer service, understanding, and consideration. They both have gone above and beyond in assisting me and I can't thank them enough. They provided solutions to a situation I experienced. Julie was very understanding and worked with me a few weeks ago and Ken did the same over the last two weeks. Ken even understood the gravity of the situation and stayed a few minutes after closing to help me. Even though exceptions could not always be made, they still did as much as they could! This team is outstanding! I recommend them and this location for all storage needs! If corporate is reading this, please do everything possible to advance these two. They take good care of customers and manage a good storage facility."

"Managers are efficient, spaces are awesome and the price is always right. Love it!"

"This place is great. The manager, Julie Lis is the consummate professional."

"Excellent customer service, very helpful no wait time."

"Awesome 👌 customer service 👏"

"Great facility, workers are friendly and helpful."

"Julie ways went above and beyond to assist me. Please thank her."

"Great storage facility with accommodating and kind staff.  Happy to store my stuff here! Good value and lots of security."

"All the representatives were nice! Offered great deals to me. I chose this location over a cheaper location because of the GREAT CUSTOMER SERVICE!! Thank you so much, keep my baby stored safely. 24 hr access for free!!!"

"Great staff 5 stars good prices and can't insist enough on how cool staff was"

"Great facility to store for business or personal. Ken assisted me durning the registration process. He was very helpful and professional the whole way through! He explained all the Amenities life Storage offered as well as walking me through the delivery assistance life storage offers. I have this account for business I plan to have deliveries throughout the week/month Ken assured me my packages will be Secured. I highly recommend this location due to the great customer service I received here"

"Ken was very pleasant and most helpful. Would recommend this facility!!!"

"Friendly staff and good prices."

"Would highly recommend! Julie was very helpful!"

"I spoke to Julie and she was able to accommodate my needs! Very friendly staff, very clean units(inside and out), and great service! Will definitely recommend Life Storage! Once again I have to mention that Julie was amazing, I look forward to dealing with her again in the very near future!"

"Used this storage company when house hunting while relocating to MD. Very convenient location, helpful staff!! Would definitely use again if the need arises."

"DO NOT DO BUSINESS WITH THIS COMPANY!  They bought out this location from EZ Storage and it has been a nightmare! They stopped my auto debit. I had to go there to reinstate it after being told that was my only option. I went in and took care of it. They said it would be fine going forward. When I asked for a copy of the paperwork, I was told it would be emailed. I never received it. A month later I got a late notice and a  late fee. When I called, they said there is no record of my setting up auto debit. The associate only has the ability to waive $20 of the $52 late fee. I asked for a supervisor and there wasn't one there. He gave me "the number for corporate". I called that number several times  and got a vru recording saying that no one was available. I found 2 more phone numbers online and also got the same result. I called the location back and got the same recording. I then drove to the facility. He said that he was trying to help me and had forwarded my situation on to the area mgr. I asked to get him on the phone and he refused. They only communicate through email. He would not show me the email. I called the alleged corporate numbers while at there and shockingly, they all rang back to that location. How is that possible? What kind of reputable company has no way to reach a corporate customer service department? I will be taking this to the BBB. If I'm getting this run around, so are the other 200 people he said he sent letters to. Unfortunately, it is going to cost me more money to move my belongings to another storage company."

"Life storage took over from EZ storage. To make a long story short, their auto payment allegedly did not transfer when the company switched. When they did not pull the money from my account, they charged me a late fee. The second month they said, my things were going to be sent for auction. When I recieved the notice, that my account was two months behind, I immediately when to the shop to figure out what was going on. I explained how I'm not sure how I can be late with autopay?!? Also explained it's the same autopay account for the last two years!! I was informed they cant see the accounts from EZ storage and that I am still responsible for part of the late fees?!?! I did not receive any calls as stated. Explained if I have to verify every month that the payments are being made in their system, whatbis the point for autopay. And to tell telhe customers that they did not get all the information from the prior storage and cant see their information it totally unacceptable!! As I'm currently getting ready to be stationed overseas, I immediately terminated my lease and will move my things to another facility as I cant deal with having to worry about internal issue as such. The facilty manager at the desk was nice and waived part of the late fees. Just think it is utterly ridiculous to push fees on the customer for their lack or coordination.."

"Juile was very informative & friendly ."

"We found the facility clean and well maintained when we visited. Julie was most helpful. We ended up taking everything with us when we moved and did not put anything in storage. However, if we did store, we would have signed with the Jessop facility and had full trust in Julie and her team."

"Life storage is a perfect place along with great customer service. I've never had a question go unanswered. I would definitely recommend Life Storage to anyone looking for a clean place to store they possessions."

"Friendly staff. Easy access."

"Great customer service. Because of work I had to change my date for getting a unit several times. I spoke with Kelly, Julie and Sam and they were all helpful and understanding. To date its been an easy going process."