Customer Reviews - Life Storage #558, Chicago
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We at Life Storage want to maintain the best storage facilities in Chicago, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Chicago (#558)
4.96 out of 5
based on 22 of our most recent Reviews
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5.0 out of 5
"Kelly and Justo have made my experience at Life Storage worry and stress free. They are both so knowledgeable about the units and products at their location. They are always available and take the time to know all the customers they interact with and answer all their questions. It's always a pleasure to work with them."
June 10, 2019
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5.0 out of 5
"Great job guys... Thank you so much for everything..."
May 23, 2019
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5.0 out of 5
"Kelly and Justo are so amazing. I never expected to have such a great experience at a storage unit, but these two are exceptional and really care about their customers. They were so helpful, went above and beyond, and really made storing my stuff enjoyable. The space is immaculate, feels safe and secure, and easy to get in and out of. I would definitely recommend this location to anyone looking for a storage unit."
April 25, 2019
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5.0 out of 5
"Kelly is great she exemplifies what customer service should be."
April 15, 2019
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5.0 out of 5
"The 2 ladies that work there are awesome and very nice and helpful."
July 27, 2018
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- G'Rae from Calumet City, IL
4.8 out of 5
"Your staff made the difference in my selecting your facility and this location. Kelly exceeded my expectations in terms of professionalism, knowledge and genuine concern."
July 18, 2018
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- Marcellus from Chicago, IL
5.0 out of 5
"Kelly at life storage on diversey is outstanding awesome I’ve been renting my storage room for over a year now Kelly has a great personality and very superb with her job."
June 11, 2018
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- Santrice from Chicago, IL
5.0 out of 5
"Kelly Butt is an awesome employee of you company. She was always in a great mood and she always made me feel appreciated as a customer ."
March 23, 2018
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5.0 out of 5
"Melanie and Kelly were amazing ,great customer service and very friendly "
December 23, 2017
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- Tyler from Elk Grove Village, IL
5.0 out of 5
"The ladies in the office are always a great help with whatever I need. The property is clean and I feel my property are in safe and responsible hands. Whenever I have gone in or called, I'm always greeted in a warm, friendly manner, and I enjoy that in a company. "
December 21, 2017
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- Stephanie from Chicago, IL
5.0 out of 5
"Kelly is the best. She found me a smaller storage. Always polite and always keeps me updated and reminds me of last day before they charge late fee."
September 27, 2017
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- Carolina from Melrose Park, IL
5.0 out of 5
"mont clare location is very well maintained. Kelly is awesome "
August 20, 2017
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4.6 out of 5
"Every time I go there to pay the girls are very friendly and they know me by my name and Kelly always ask for my mom and kids I like that. "
August 17, 2017
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5.0 out of 5
"Yes your manager Kelly I believe that's her name she's awesome she answered all my questions all my concerns she's always very active I'm very impressed with your manager she's awesome again"
July 27, 2017
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5.0 out of 5
"The two ladies your employees that work onsite, are very friendly and nice ladies. I give them 5 star rating.??"
June 24, 2017
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5.0 out of 5
"everything was great----my only complaint is the time it takes to fix the doors once they break - but of course that is not the staffs fault - she is fantastic"
April 26, 2017
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- Debra from Bloomington, IL
5.0 out of 5
"Melanie was wonderful. I have never used a storage facility prepare and was not sure what to expect. She made the process effortless and painless. She is a true asset to your business."
April 18, 2017
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4.9 out of 5
"Manager Kelly at the LifeStorage Montclare
6603 W. Diversey | Chicago, IL 60707 went above and beyond expectations. I can not say enough about her and how kind, considerate and genuine she is! She is the best thing there.
Carrie"
March 24, 2017
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5.0 out of 5
"KELLY IS GREAT (CHICAGO BRICKYARD DIVERSEY LOCATION)! Amazingly clean and convenient...my only thing would be to have a $20 difference between 5' and 10' spaces if you wanted to downsize. But there was NO DUST at all on my property after 3 years of storing! There are so many stories/reasons behind why people store things...you should put stories on your website! Or WRITE A BOOK!"
March 23, 2017
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5.0 out of 5
"Your employees at Life Storage as always did an outstanding job."
November 23, 2016
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5.0 out of 5
"The service at the Monteclare location is amazing. Kelly and her staff always go the extra mile and give amazing customer service! "
September 27, 2016
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4.8 out of 5
"The office staff is very cordial and friendly! They are always willing to help with any issues!"
September 27, 2016
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