Customer Reviews - Life Storage #417, Orland Park
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We at Life Storage want to maintain the best storage facilities in Orland Park, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Orland Park (#417)
4.86 out of 5
based on 55 of our most recent Reviews
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5.0 out of 5
"I had a wonderful experience and the staff, particularly at the location near the corner of Broadway and Addison in Chicago, were amazing, kind, fun and attentive. It was my first time ever having a storage unit and I had two with your company. I had them for almost two years during my relocation and I couldn’t have been happier. I always felt my belongings were in a clean, safe and climate controlled environment. Thanks a bunch!"
July 23, 2018
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- Martin from New Lenox, IL
5.0 out of 5
"Other than the rate increases (which i understand are necessary) everything about the company from my experience awesome. clean, secure, and nicely priced, Thats all you really need from a storage place"
May 26, 2018
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5.0 out of 5
"I was helped by the manager. She was great. She was very personable and fun to work with."
May 17, 2018
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- Eric from Tinley Park, IL
5.0 out of 5
"Kim assisted me better than anyone has ever done. Very detail orientated. "
January 17, 2018
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- Donald from Orland Park, IL
4.8 out of 5
"Everything was great. I have used you in the past, so I knew what to expect and how long everything would take to sign me up."
November 28, 2017
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- Gloria from Tinley Park, IL
4.8 out of 5
"Safety is a also a concern of mine and I never need to worry.
Great Job !"
August 28, 2017
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5.0 out of 5
"I am always so impressed with how helpful and responsive the staff is...both on the phone and in person.
I really appreciate the outstanding customer service provided by the staff. "
July 23, 2017
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5.0 out of 5
"Doing paperwork on line and getting a discount for doing so."
May 21, 2017
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5.0 out of 5
"Cleaner and better maintained Property than I expected "
March 21, 2017
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- Margaret from New Lenox, IL
5.0 out of 5
"Kim is great! She is always helpful and willing to help in anyway."
October 04, 2016
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- Daintry from Frankfort, IL
5.0 out of 5
"The Customer Service representative was very helpful and courteous,"
June 28, 2016
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- Steve from Orland Park, IL
5.0 out of 5
"Great option for excess life stuff at a reasonable price"
June 28, 2016
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- William from Romeoville, IL
5.0 out of 5
"Kamila great. This location didn't have a truck to use on my visit. She reached out to another store nearby and I was able to handle my business same day."
March 29, 2016
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- Penny from Orland Park, IL
5.0 out of 5
"Uncle Bob's [Life Storage] storage exceeded our expectations from the moment I saw your ad online, made an initial call for information and met the associate at the facility. The price, the free rental truck for 1 day, the facility itself and the staff all exceeded our expectations."
March 25, 2016
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5.0 out of 5
"Theresa was wonderful. So helpful and explained everything. It is so clean and well maintained."
March 07, 2016
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- Chuck from Oak Forest, IL
4.6 out of 5
"Easy to work with, clean and tidy, and only complaint would be is to have a way to keep access doors open."
December 23, 2015
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- Donald from New Lenox, IL
5.0 out of 5
"You surely exceeded my expectations. The property that I was was neat clean and organized. The rental space was clean ready to move in. Pleasant experience."
December 08, 2015
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- Chad from Orland Park, IL
5.0 out of 5
"I've been renting space for two years and have zero complaints... The store is always clean and well maintained... To top it off the employees are incredible and great to to business with!
Thank you!
Truly pleased customer,
Chad "
November 25, 2015
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- Paul from Orland Park, IL
5.0 out of 5
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Everybody is always so nice and helpful! I forget my unit number every time and they still put up with me!"
November 24, 2015
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5.0 out of 5
"I have stored there for quite some time now and though I don't come there often, I was just there a few weeks ago to pick something up. There was a "lock" (for lack of a better term) on the main gait coming in, which was new to me. There was the nicest, friendliest woman in the main office who told me what to do. I'm sorry I didn't get her name but she was a short haired woman, and again - she was super nice! It's actually refreshing to deal with pleasant people, in a customer service type of field. I think it's important to point that out, because in this day and age, too many people just have complaints about employees and very few people seem to take the time to point out when someone is nice and actually helpful, which she was! Keep up the great service! :)"
August 28, 2015
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5.0 out of 5
"Your associates were great! They were professional, kind, informative and knowledge. I was very I.pressed with your facility and would recommend it. Except for the fact,(of which I am preparing to adjust) that my monthly payments have to be deducted from my bank account on the 1st of the month in stead of my payday which around the 15th, I am quite satisfied.
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July 28, 2015
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- Andrea from Orland Park, IL
5.0 out of 5
"Exceeded expectations. Kim and the entire staff were so helpful, professional, and went out of their way to make sure our move went smoothly. They even helped us with the rental trucks so that we could move all of our stuff to and from storage. We will highly recommend Uncle Bobs [Life Storage] storage!!!"
July 20, 2015
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- Susan from Orland Park, IL
4.9 out of 5
"The help was quick, friendly and complete. The space was clean and in the perfect place."
July 01, 2015
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5.0 out of 5
"Very professional & re-assuring that my property is in a safe dry place."
June 29, 2015
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5.0 out of 5
"I was impressed with the speed by which the rental process was completed. The associate who helped me was very thorough and provided great tips for easy access to my unit. I also liked the fact that you have multiple carts at the side entrance that allowed for multiple customers to be moving items at the same time."
May 27, 2015
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- Stephanie from Mokena, IL
5.0 out of 5
"Everything was great from when I first called for a quote to when I left. "
May 23, 2015
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- Edith from TINLEY PARK, IL
5.0 out of 5
"I was impressed with Kim. I had a problem and she helped me out with it."
April 24, 2015
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5.0 out of 5
"You suggested that I use Uncle Bob's [Life Storage] truck which I did and saved money. Every thing went smoothly the day of our move and we were in and out very quickly. The contract procedure went quick and smoothly and all my questions were answered."
March 27, 2015
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5.0 out of 5
"The place was great especially the use of the truck. That is what closed the deal for us."
February 24, 2015
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- Gene from Orland Park, IL
5.0 out of 5
"The new employees were very friendly and professional."
February 19, 2015
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4.9 out of 5
"I have helped others rent storage space and have had occasion to rent some space myself.
The people at Uncle Bob [Life Storage]were helpful, prompt, and knowledgeable. I have already recommended them to several family members and to friends. "
January 27, 2015
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- Victoria from New Lenox, IL
2.6 out of 5
"Wish there was better lighting for inside the units. "
January 23, 2015
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- Kyle from Orland Hills, IL
5.0 out of 5
"Manager Kim greeted me and answered all of my questions on the phone during my search, then at the office. She was a great help during the registration process.
When I was attempting to fill out the info for login at home and had a problem, I called store #417 and Kamila was able to help me through the phone to set up my online account step by step.
Overall I was very pleased with the help and professionalism from both employees. I was referred to Uncle Bob's [Life Storage] because of the cleanliness and professionalism, and I will be referring Uncle Bob's [Life Storage] to others now too!"
January 05, 2015
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- Glenn from Tinley Park, IL
4.2 out of 5
"Based on other storage costs per month, you are very high. I currently have storage in United storage and they offer better rates."
November 26, 2014
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- Robert from Homer Glen, IL
5.0 out of 5
"I wish the lights near my storage area would stay on longer"
October 29, 2014
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5.0 out of 5
"Camilla was excellent, informative and ec planned everything very well."
August 28, 2014
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5.0 out of 5
"Because I am so impressed with the great attitude of your staff I will always use your services. Your prices are great, too. I am the type of perso who will pay a little more for good service but find your prices are much better than other storage facilities.
Everything is clean and I feel very safe in your building."
August 28, 2014
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5.0 out of 5
"I stopped by the office at lunch hour, not realizing it would be closed for lunch. The gentleman on duty, saw me, came out of the office even though it was closed, and helped me! That's excellent customer service!"
August 25, 2014
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- Phil from Orland Park, IL
5.0 out of 5
"TERRIFIC STAFF; BOTH ED BRANCH & KAMILA BRAME MADE IT A DONE DEAL."
August 04, 2014
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4.4 out of 5
"The space was clean and well maintained. The price for a 10x10 was just higher than any other Uncle Bob's [Life Storage] location."
August 04, 2014
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5.0 out of 5
"Staff very helpful. Facility very clean. Get a safe feeling!"
June 27, 2014
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4.2 out of 5
"I was hoping for a nice clean place to store my belongings and heard how well your place was and I saw for myself then reserved a place"
June 27, 2014
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- Robert from Frankfort, IL
5.0 out of 5
"This is the first time that I have used a storage facility and I am so very impressed with your whole approach. The staff and facility have been above and beyond all of my expectations. Thank you very much for providing such excellent service!"
April 25, 2014
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- Maggie from Homer Glen, IL
3.8 out of 5
"Ask about using your truck was told you don't have one at the location. Price is much higher then when it was Metro. Some of the employees are real helpful others act like they are being put out. Just being Honest"
April 01, 2014
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5.0 out of 5
"They were very wonderful to me, from start to finish."
February 28, 2014
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- Tracy from Orland Park, IL
5.0 out of 5
"Although I do not have to go in the office very often, staff is always helpful and accommodating.
The premises are very well maintained."
February 28, 2014
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5.0 out of 5
"It was exactly what I was looking for. The gentleman that too care of me was very nice"
February 28, 2014
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5.0 out of 5
"I rented this space for my Field Techs to store their parts and come grab them as needed.
my Filed Manager has nothing but great things to says about the staff and the facility.
i wish yoiu had more places so i could i switch all my unit over to Uncle Bob's [Life Storage]!!!"
February 28, 2014
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- Karl from Tinley Park, IL
5.0 out of 5
"The property is extremely well maintained. I would store more there if they had the room."
February 28, 2014
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- Denise from New Lenox, IL
5.0 out of 5
"Everyone was extremely helpful with any and all questions. Felt bad leaving:(..but was able to move stuff into new home. Thanks Uncle Bobs [Life Storage]!"
February 23, 2014
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- Stephen from Orland Park, IL
5.0 out of 5
"Excellent customer service and I like the web site. - CT"
October 29, 2013
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5.0 out of 5
"We had a storage unit for about 6 years. Your facility was always clean and tidy.... well taken care of.
Over the years, I visited the unit a few tunes by myself. I always felt comfortable and safe during my visit... which is very important to women. "
October 26, 2013
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- Mary from North Webster, IN
5.0 out of 5
"It was a great experience - storing at Uncle's Bob. I hope I never have to move again... the rest was a pain in the neck."
September 26, 2013
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4.7 out of 5
"some weeds in the gravel....inside was maintained meticulously"
September 23, 2013
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- Daniel from Orland Park, IL
4.6 out of 5
"We just moved from a larger unit into a smaller one, so my family still has services with you, just under another name now. Staff was knowledgeable and helpful with both that conversion, and the the conversion from the old owner (Metro Self Storage) to UB's.
Only recommendation - Have mattress bags and rope/twine/other tie-down material in store :)"
August 25, 2013
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