Customer Reviews - Life Storage #405, Schaumburg
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We at Life Storage want to maintain the best storage facilities in Schaumburg, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Schaumburg (#405)
4.79 out of 5
based on 58 of our most recent Reviews
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- David from Schaumburg, IL
4.6 out of 5
"It was my first time using a storage company and I was pleasantly surprised at how well I was treated. Thank you!"
March 23, 2019
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- Linda from Elk Grove Village, IL
4.6 out of 5
"I was very happy with the storage place, the office staff was always friendly and it was always neat and clean at my storage building. I just consistently had trouble trying to open and close that lock. A keypad punch would be easier to use."
November 08, 2018
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- Stephanie from Schaumburg, IL
4.6 out of 5
"The garage dumpsters are always a available for useage! We need more !!!"
April 30, 2018
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- Michael from Crystal Lake, IL
5.0 out of 5
"I dealt with Jim in the office, and he was great at explaining everything and getting me all set up in the beginning. We'll use you again if need be! Thank you!"
November 23, 2017
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- James from Hoffman Estates, IL
5.0 out of 5
"Everything was fine, no problems, and great service."
July 28, 2017
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4.8 out of 5
"I left the office with answers to all my questions. I could take decisions without doubts because staff members are sincere and honest"
July 27, 2017
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- David from Hoffman Estates, IL
5.0 out of 5
"Clean. Space as advertised. Truck to help move was great"
June 28, 2017
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- Walter from Schaumburg, IL
4.4 out of 5
"My space was very clean and dry, the facility was secure and accessible, and the folks were courteous and helpful...job well done. :-)"
May 24, 2017
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- Teresa from Hoffman Estates, IL
5.0 out of 5
"The gentlemen in the office were pleasant, courteous, professional, knowledgeable,helpful, and altogether terrific. The space was? clean and ready. I"
April 26, 2017
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- Donald from Schaumburg, IL
5.0 out of 5
"The service was prompt and efficient. The information was thorough and precise."
March 02, 2017
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- Rodolfo from Schaumburg, IL
5.0 out of 5
"Thanks so much for your business, nice customer service."
January 23, 2017
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4.8 out of 5
"I would definitely recommend yor facilities to family and friends and if I ever need storage in the future I would use your company."
January 23, 2017
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- Felicia from Schaumburg, IL
5.0 out of 5
"Jim is the best employee and is an asset to your company!"
January 19, 2017
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- Christine from Schaumburg, IL
5.0 out of 5
"Everything was great nd I am happyy to be able to have such a safe clean place to store our things until my daughter finishes her move. "
November 29, 2016
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5.0 out of 5
"Sometimes it would be nice to get in storage later. I know you close at 9pm."
August 25, 2016
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- Alice from Quakertown, PA
5.0 out of 5
"I always feel safe when I visit. This is very important to me"
July 26, 2016
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5.0 out of 5
"Have already referred a friend. Wish you had a referral bonus program. "
June 28, 2016
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4.8 out of 5
"Initially, answered many of my questions before they arose. Also, I rented your vehicle: somehow I managed to mess up the paperwork for insurance coverage. Mitch was very patient and understanding waiting for me to return and correct the mistakes. I'm satisfied. msp"
March 30, 2016
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5.0 out of 5
"I WAS COMPLETELY SATISFIED WITH THE PRICE, THE CUSTOMER SERVICE AND THE UNIY."
March 23, 2016
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- Brien from Schaumburg, IL
5.0 out of 5
"Always clean and well maintained. I like the flat beds being readily accessible and available."
February 27, 2016
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- Oscar from Carol Stream, IL
5.0 out of 5
"Staff very friendly and courteous. Customer service was outstanding. Place very clean and organized."
November 19, 2015
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5.0 out of 5
"Thanks again! Will use in future should we need to store things again."
September 23, 2015
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5.0 out of 5
"From the few storage places I have done business with, this was by far the best. If I still had require a storage unit I would have kept my unit. Thanks for the great service! "
September 23, 2015
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5.0 out of 5
"I love being able to park in the bldg., especially when its raining outside.. and I love that my 2nd unit is so close by.
Thank you!"
September 21, 2015
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5.0 out of 5
"Answered all questions, provided advice assisted in finalizing rental"
September 19, 2015
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5.0 out of 5
"Jim was very professional and explained everything to me. He made sure to explain everything to me. The only thing I did not like is that I was not asked if I wanted to make monthly payments. Jim just automatically put me on automatic payments without discussing it with me. "
August 28, 2015
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4.6 out of 5
"When the locking mechanism was changed on my storage unit, I found the old parts on the floor inside my unit. Just a small metal bar and a few screws, no big deal. It could be that they were interrupted during the cleanup process after changing the lock. Otherwise everything has been great."
August 03, 2015
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- Sarah from Schaumburg, IL
4.8 out of 5
"The only thing I could thing of is the pricing was a little higher than expected."
August 02, 2015
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- Wioletta from Schaumburg, IL
4.8 out of 5
"the rate is reasonable, service is great, place is clean and easy access."
August 02, 2015
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5.0 out of 5
"The gentleman who assisted me was outstanding. Keep in onboard as he is as asset to your company. Thank you"
July 28, 2015
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- Tamara from Schaumburg, IL
4.9 out of 5
"We were pleasantly surprised to find out the climate controlled unit was carpeted. The rental truck was great, too! "
July 28, 2015
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- John from Des Plaines, IL
3.9 out of 5
"The grounds over the past winter were not always in the best shape. A few times I came to my unit and the snow had not been cleared from in front of my unit, so much that I was beginning to wonder if cleaning directly in front of my unit was something I needed to do. Eventually it did get cleared. I was rarely there within 24 hours of the heavy snowfall."
July 23, 2015
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- Clinton from Schaumburg, IL
4.3 out of 5
"When I signed up for the storage unit it took 3 times to put my information in for the computer to get it to go through. Took almost 40 min. Needs a new computer system."
June 28, 2015
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- Candie from Rolling Meadows, IL
5.0 out of 5
"we have previously stored items at another facility and the difference is just amazing. Uncle Bob's [Life Storage] is so clean and neat I feel as if you eat off the floors. The two men who took care of us when we purchased our locker could not have been anymore professional and courteous. We were blown away for the customer service, cleanliness and pricing."
June 26, 2015
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- Mike from Rolling Meadows, IL
5.0 out of 5
"Great security and management/customer service! Thank you"
June 23, 2015
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- Jeffrey from Schaumburg, IL
4.0 out of 5
"All storage facilities(including Uncle Bob's [Life Storage]) should have an electrical outlet, so that those of us who store vehicles there, have a place to plug in a battery charger/maintainer, so when we come and remove our vehicles out of storage, we do not have to jump start them to get them out.
Regardless I will use them again."
May 23, 2015
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- Megan from Schaumburg, IL
5.0 out of 5
"There was flooding my storage unit due to excessive melting snow awhile back. I was notified right away and the staff was extremely helpful in assisting me with setting up a new unit. I was very impressed with their customer service. It was a bad situation, but they definitely did their best to make it as painless as possible. "
April 28, 2015
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- Sandy from Schaumburg, IL
4.8 out of 5
"Customer service and location of locker both excellent."
April 28, 2015
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- Annie from Des Plaines, IL
4.2 out of 5
"Very kind to me, the first time I came to rent storage and I'm thankful for all "
March 27, 2015
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- Linda from Schaumburg, IL
4.8 out of 5
"I was looking for a clean/dry temp controlled storage area for my sales samples."
January 27, 2015
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- John from Elk Grove Village, IL
4.8 out of 5
"I think the prices were a bit high compared to other local options. Not excessive...but definately above average."
December 23, 2014
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4.6 out of 5
"I feel very safe with the location and quality of control at the facility. I would love it if there were better ways to update and manage things online about my account- such as change of address seems silly to do in person with paper copies of change of address information. "
October 28, 2014
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5.0 out of 5
"My trailer did not fit into space I rented, my misjudgment in measurements. I went into office out of solutions...Jim issued me a larger storage space and took the time to go to my storage space to assess my situation into new space. Jim went way beyond the sale of my storage place utilizing professional and courteous skills"
October 27, 2014
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3.4 out of 5
"I do think prices are too high for the comparative value."
August 27, 2014
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- Bruce from Hoffman Estates, IL
4.8 out of 5
"I love the overall experience of being an Uncle Bob [Life Storage]client. The only way I would recommend to make the experience better would be to change the exit code requirement for leaving the compound. The requirement to resubmit the full code on leaving is a slight burden after a full day working in a storage locker. It would also seem to be a safety hazard for anyone needing to exit the compound in an expditious manner.
"
July 25, 2014
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4.8 out of 5
"We were looking for a storage facility that was climate controlled."
June 30, 2014
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- Henry from Elk Grove Village, IL
5.0 out of 5
"Nice clean facility-friendly employees and overall great experience. "
June 27, 2014
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- Tom from Arlington Heights, IL.
5.0 out of 5
"Everything is neat and clean and well maintained. It is a pleasure to drive thru the gate.
The staff have been very helpful and always pleasant."
June 27, 2014
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- Jeffrey from Schaumburg, IL
4.0 out of 5
"Only issue I have(and this for all storage facilities)for those of who store vehicles there we need at least one electrical outlet to plug our trickle chargers to keep our batteries charged. Otherwise we drain the batteries to the point of having to replace them every couple of years. As well as we tend to lose some of are modified computer settings.(This mostly applies to more modern cars, but if classics are up graded it can happen to them also.) Have no problem paying a little extra to prevent a major headache down the road."
June 23, 2014
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5.0 out of 5
"Great Service! Would recommend to all my friends and family!"
May 29, 2014
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- Bill from Hoffman Estates, IL
5.0 out of 5
"Top notch operation through and through.
Get more Blackhawk players signing events like last year's Brian Bickell appearance!!!!"
February 28, 2014
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5.0 out of 5
"I did not know much about Uncle Bob's [Life Storage] Self Storage, and have rented storage spaces in the past from other companies. Uncle Bob's [Life Storage] process was very straight-forward and thorough. I am happy with my choice."
February 28, 2014
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- Joyce from Barrington, IL
4.6 out of 5
"During the summer when it stays light later it might be nice to allow access until 11:00 or so at night. "
February 28, 2014
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5.0 out of 5
"Robert & Jim were extremely attentive and made the whole process from beginning to end seamless... they both rep'd your company in a very professional manner... as if it were there own business... Thanks!"
December 23, 2013
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5.0 out of 5
"Absolutely fantastic experience in both Charlotte NC and Schaumburg IL."
December 23, 2013
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5.0 out of 5
"I think everyone was great and it is a pleasure to work with you"
November 17, 2013
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- Nancy from Elk Grove Village, IL
4.8 out of 5
"We had a great experience, even with the power outage on 8/15/13, which was moving day!
I would suggest adding more carts to the units; on one visit we had to go to another building to obtain one, as both were being used by a customer.
"
September 05, 2013
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- Karen from Hoffman Estates, IL
4.4 out of 5
"I appreciate getting my statement e-mailed each month so I don't forget to pay and there is no additional fee for that."
August 16, 2013
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