Customer Reviews - Life Storage #414, Woodstock
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We at Life Storage want to maintain the best storage facilities in Woodstock, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Woodstock (#414)
4.74 out of 5
based on 86 of our most recent Reviews
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5.0 out of 5
"Nicole and Sierra are AWESOME! THEY have been very helpful in helping me consolidate my 3 smaller units down to 1 big one."
February 16, 2019
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5.0 out of 5
"I was delighted with your facility and your staff. I only had one very minor issue. When it came time to move out, I called to give notice. I was told that I needed to do this in person. The next day attempted to do so but the office was closed for lunch. I was called a few days later and the person who called me closed out my account on the spot which I greatly appreciated. Top notch service! Thank you."
May 23, 2018
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- Allison from Woodstock, GA
5.0 out of 5
"I misjudged the size of space I needed and the assosciate was so helpful in assisting me to choose the right size and very nice about the changes. So awesome especially considering my all my stuff was in a moving van outside. Thanks again"
April 29, 2018
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5.0 out of 5
"The property was always neat and clean. Everything was in good working order. The staff was great! Highly recommend!"
December 24, 2017
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- David from Douglasville, GA
4.8 out of 5
"Customer service is outstanding. Have two storage units and the same person (Nicole) has help me is very knowledgeable and professional."
December 02, 2017
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5.0 out of 5
"Great when it was Uncle Bob's and great when it was Life Storage!"
October 24, 2017
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5.0 out of 5
"This was a good experience. Your property is well maintained and your staff members were exceptional. If we need storage services again we will certainly call Life Storage first. "
September 23, 2017
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5.0 out of 5
"The staff (Ty) was extremely helpful and very friendly. The office, elevators and storage area were neat and clean. I felt very secure there as well. "
August 26, 2017
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5.0 out of 5
"Nicole was amazing! She knew exactly what she was doing and made the process go smoothly. Thank you for your time and patience with Craig lol"
May 07, 2017
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- Stephanie from Coronado, CA
5.0 out of 5
"Everyone was always extremely helpful and friendly. I was always greeted with a smile and the staff went above and beyond my expectations to ensure everything was handled professionally. "
February 24, 2017
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- Rhonda from Alpharetta, GA
5.0 out of 5
"excellent experience in every way; would definitely recommend this location."
November 29, 2016
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5.0 out of 5
"Excellent customer service!
Building well maintained and very clean!"
October 23, 2016
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- Walter from Woodstock, GA
5.0 out of 5
"The office associates are absolutely wonderful !!! I would recommend this business and location to everyone !"
October 18, 2016
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5.0 out of 5
"I really loved how the police were automatically called if someone opened my unit with using my password at the elevator."
September 26, 2016
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- Michael from Marietta, GA
5.0 out of 5
"Great staff that's always professional. It was actually fun to go get things from my storage because I'd get to talk with them too. "
September 23, 2016
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5.0 out of 5
"Really wanted to give a genuine warm thank you to Nicole at the trickum Rd branch in Woodstock ga. She was very attentive to my needs and situation I was going through the day I moved my stuff into the unit. I was so lost and frazzled that day but she helped me in more ways than she probably knew. Here's to Nicole!!!????????"
July 28, 2016
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5.0 out of 5
"Every employee we encountered was very knowledgeable, very nice and helpful. If we ever are in need of renting a storage unit, it will be with Uncle Bob's [Life Storage].THANK YOU"
July 26, 2016
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4.7 out of 5
"Your staff has always been helpful and courteous. I feel completely safe in storing my items in your building. I have recommended family members to use your company. "
July 21, 2016
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5.0 out of 5
"Professional atmosphere w/friendly service and engaging "
July 01, 2016
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- Jessica from Woodstock, GA
5.0 out of 5
"I was very happy with how I've been treated! Y'all are so nice! I didn't expect this great of customer service using a storage unit! Anytime I've had questions I was met with a smiling face and politeness! The facility is always clean! I've never seen so much as scrap paper on the floor! Y'all are doing a great job! "
June 28, 2016
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5.0 out of 5
"I would like to express our appreciation for Nicole and the other staff members who were always willing to help in any way they can. They really are the best team at that location!!!
Thanks again!!!"
June 23, 2016
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5.0 out of 5
"Nicole and Ron have both been very informative and helpful. Notified me when an additional space became available. Assisted me with products and getting wardrobe boxes up to my spaces. Always very courteous."
June 23, 2016
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5.0 out of 5
"The sales associate - Nicole - was very helpful. I asked a lot of questions and she was knowledgeable to answer all of them. I have had to go back and rent a larger storage space - again Nicole was very helpful to get me signed up with the larger space."
May 29, 2016
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5.0 out of 5
"I very much appreciate the tips and suggestions and thorough walk through!"
May 29, 2016
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- Richard from Marietta, GA
4.6 out of 5
"Great property, very nice staff every time I had occasion to speak with them. No issues at all."
May 23, 2016
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- Shelby from Woodstock, GA
5.0 out of 5
"The young lady in the front was prompt, helpful, quick, & wonderful to speak with!"
May 02, 2016
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5.0 out of 5
"Ron in the front office is fantastic! When I need storage again I will be back!"
April 23, 2016
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- William from Woodstock, GA
5.0 out of 5
"It's a well maintained nicely run facility.. Keep doing what you're doing."
March 02, 2016
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4.6 out of 5
"Missed my expectations by not having larger carts to move furniture. Woodstock location. The Kennesaw location has the larger carts."
February 26, 2016
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- Jennie from Woodstock, GA
4.8 out of 5
"Nice people there. Micheal was a great assistant manager and we were sorry to see him leave this location."
February 23, 2016
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- Annette from Marietta, GA
5.0 out of 5
"The place is very nice very clean and Nicole and the rest of the staff was great to work with.
Thank you and I would recommend to anyone looking for storage"
February 19, 2016
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- Georgia from Woodstock, GA
5.0 out of 5
"I would use Uncle Bob's again and would recommend to my friends and family!"
January 21, 2016
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4.0 out of 5
"With only one associate working at a time, the office is often empty and locked during the open hours and it can get difficult to reach someone to address concerns. "
January 07, 2016
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5.0 out of 5
"Customer service Bob was outstanding. He answered all of my questions and made sure I knew all pricing upfront, so there was no hidden surprises.....A very rewarding experience, in and out, quickly, very clean and a very pleasant atmosphere. I would definitely recommend uncle bobs to anyone needing storage space whether it be long term or short term....can't really beat their prices."
January 03, 2016
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5.0 out of 5
"You met my expectations above and beyond. Nicole and Mike are a blessing.
They have been very very good to me."
November 25, 2015
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- Walter from Woodstock, GA
5.0 out of 5
"Nicole and Michael are so customer centric and always ready to assist."
November 24, 2015
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5.0 out of 5
"Nicole was awesome. . Helped me with everything. She was patient with me..... she is an awesome manager"
October 24, 2015
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2.7 out of 5
"Payment due dates not adequately explained. Incredibly difficult to reach by phone"
September 28, 2015
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- Christopher from Woodstock, GA
2.0 out of 5
"I am there a year, and already my rates are up over 10%. Not acceptable."
September 28, 2015
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- Audrey from Woodstock, GA
5.0 out of 5
"The associate that I delt with (Mike) at the Sycamore Facility was absolutly wonderful.
Thank You So Very Much for all the help kindness and respect. Very Knowledgable!!"
August 24, 2015
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- Patricia from Marietta, GA
5.0 out of 5
"professional, respectful and polite. Explained everything beyond the basic."
July 28, 2015
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5.0 out of 5
"Everything was wonderful about your storage facility,."
July 28, 2015
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5.0 out of 5
"Every question I had was answered promtly and completely."
July 28, 2015
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- Summer from Turtletown, TN
4.8 out of 5
"The staff were more than respectful and thoroughly answered all questions in an understandable and warm inviting tone. Walked me through the building to insure me the directions in which would get me to my unit. "
July 28, 2015
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3.4 out of 5
"I paid approximate $115.00 per month on my storage room for the first year 2013-2014 and then went up to 136.00 per month. If I could have moved my property out of your storage building I would have. Very clean building, but that does not make up for the monthly dues that Uncle Bob's charges customers. Uncle Bob's is one of the highest rentals in the Area and for that I will not be able to recommend your company to perspective customers."
July 23, 2015
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4.3 out of 5
"The team at Uncle Bobs at Trickum and 92 work well together. The Lady was very friendly."
July 09, 2015
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- Phyllis from Marietta, GA
5.0 out of 5
"The lady helping me was professional, courteous, and very helpful. I felt like I had been given good advice and recommendations on what to rent and how large a space for our belongings. It was a very pleasant experience and I would recommend my friends to use this Uncle Bob's facility."
May 27, 2015
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- Desiree from Woodstock, GA
4.9 out of 5
"You exceeded expectations bc you don't require a long term agreement that locks me in and you have those helpful carts at the front that make things easy to move."
April 28, 2015
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4.0 out of 5
"Was a nice experience covered everything that was needed.
"
April 28, 2015
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- Cheryl from Woodstock, GA
5.0 out of 5
"I hated leaving! It was such a great location and clean facility. The staff was always pleasant and helpful! It was a temporary need for us, so we no longer needed the space. Kind of like leaving family - they were awesome!!! Would be the first place I call when the need arises. Thanks!"
February 25, 2015
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5.0 out of 5
"Unit was surprisingly clean. Service personnel was very friendly and seemed more like a friend than an anticipated high pressure salesman."
February 19, 2015
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- William from Marietta, GA
4.6 out of 5
"The Person who helped us was friendly and very helpful."
December 30, 2014
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- Jessica from Woodstock, GA
4.3 out of 5
"You guys do a great job. I always feel safe when I'm there and I know that my stuff is protected as well."
December 30, 2014
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- Patricia from Woodstock, GA
5.0 out of 5
"teresa and mike at the Woodstock location are the best"
November 30, 2014
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- Whitney from Bakersfield, CA
5.0 out of 5
"Michael is an absolute asset to your organization. Pleasant, professional, knowledgeable and made me feel welcome. "
October 27, 2014
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- Carolyn from Woodstock, GA
4.4 out of 5
"It would be nice if the "free wifi" didn't have a code to enter that isn't offered or posted."
October 17, 2014
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5.0 out of 5
"We loved Uncle Bobs [Life Storage]! We kept household furnishings there while our house was being built and we were living in an apartment. I never minded stopping to get something from my unit as it was always so clean and pleasant. I even have a photo of my hubby napping in a chair while he was waiting for me to go through some boxes. He felt right at home in our "home away from home.""
September 23, 2014
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3.8 out of 5
"I am shopping other providers as Uncle Bob's [Life Storage] does not have generator backup in the event of a prolonged power outage.
The cleanliness of the facility has taken a dip in the past few months."
August 26, 2014
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- Alexandra from Marietta, GA
5.0 out of 5
"Have very good impression!!!
Would use again or recommend "
August 26, 2014
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5.0 out of 5
"Associate took time to make sure that the parking space available met my needs."
June 29, 2014
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3.4 out of 5
"I do not like the fact that my storage unit is not accessible after hours. There have been several instances when i was in proximity of the unit, but could not get in because the unit is closed. Why is the building not accessbible 24x7? I am not asking that a representative be present 24x7, just that i have access to my belongings at any time."
June 27, 2014
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- Jennifer from Marietta, GA
4.7 out of 5
"The only thing I found was the fees were difficult to keep track of.....lots of add on fees and before I knew it I was having to pay A LOT to catch up. My problem, I get that, but it was still not clear as to what as added on and when it was. So it might help to clarify that for people. Otherwise, terrific people at Woodstock, GA site!!"
June 24, 2014
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5.0 out of 5
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Mike has been extremely courteous and helpful since I first stopped in. He even came to the parking area a couple of times just to check on who I was doing.
It suggests safety and concern.
Good for him."
May 18, 2014
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5.0 out of 5
"The appearance of the building and the professionalism extended to me was the reason that I rented a unit from Uncle Bob's [Life Storage]."
May 05, 2014
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- Cynthia from Marietta, GA
5.0 out of 5
"It is NOT a reflection of the business or staff, but someone whose storage unit is very close to mine & moved in within the last 3 months or so - their stuff wreaks of cat urine. It makes the area smell & I am concerned it will make my items stored smell.
FEBREEZE, Please!"
April 29, 2014
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5.0 out of 5
"great experience. would recommend bobs to everyone needing storage. thank u."
April 26, 2014
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5.0 out of 5
"Exceeded my expectations. Did not have to worry about my things, as they were secure and in good hands. Michael was especially helpful."
April 23, 2014
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- Kathryn from Woodstock, GA
4.6 out of 5
"Just Happy with location close to home and excellent service!
Feel safe here which is important to me.
"
April 18, 2014
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4.1 out of 5
"It would be convenient to have access to a trash container that is inside the building other than inside the bathroom."
April 01, 2014
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5.0 out of 5
"I HAVE NOT HAD NEED OF A STORAGE FACILITY FOR OVER 20 YEARS UNTIL NOW.
WOW.... WHAT A DIFFERENCE.... I AM VERY IMPRESSED WITH Uncle Bob's [Life Storage]."
March 26, 2014
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5.0 out of 5
"The convenience is wonderful but the thing I guess that I rave about to others is the cleanyness of the building.
I admit that the elevator timing when you are pushing a cart is a little too quick and sometimes I have a hard time getting to the elevator quickly enough, maybe because I'm somewhat disabled."
March 02, 2014
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- Barbara from Marietta, GA
4.4 out of 5
"Good accessibility; feel safe entering the building at any hour"
March 01, 2014
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- Designs from Woodstock, GA
4.3 out of 5
"It is a good facility. I wish the elevator doors did not close after one minute or so. I lost a set of my keys because one of the doors closed on me while I was loading the elevator. They fell down the hole between the elevator and the floor.
I like the facility and plan to be there a long time."
February 28, 2014
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5.0 out of 5
"The agent was leaving for at the moment I came to the front door. Couldn't remember our new storage number. He went back into the office, looked it up for me and was very helpful."
February 28, 2014
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4.9 out of 5
"Mike and Dale are excellent company reps. I feel safe and confident using Uncle Bob's Storage Facility for my business.
We will miss Dale. Mike is a great asset and always professional."
February 28, 2014
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- Richard from Woodstock, GA
4.6 out of 5
"Building seems a bit warm in the summer, for a climate controlled unit."
February 28, 2014
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3.6 out of 5
"My only issue is the fact that I cannot pay using and ACH transfer from my bank account, and I cannot schedule the payment on the day that I wish too."
February 19, 2014
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5.0 out of 5
"The facility a Trickum Road in Woodstock, GA is fantastic!"
January 23, 2014
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- Melissa from Woodstock, GA
3.6 out of 5
"The price is pretty high for what I'm getting. I wish they'd lower prices, it'd be easier on my budget."
December 25, 2013
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- Melinda from Alpharetta, GA
5.0 out of 5
"Would love to have invoices available to print online instead of having to call when needed."
November 04, 2013
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- Joseph from Woodstock, GA
5.0 out of 5
"Great job! I fell that my property is safe and secure."
October 27, 2013
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5.0 out of 5
"The availability of the truck for move-in was especially appreciated!"
October 23, 2013
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- Jenniffer from Marietta, GA
5.0 out of 5
"the large rolling carts were very helpful to transfer items from the car to the storage area"
September 24, 2013
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5.0 out of 5
"Efficiently run, very clean and SO convenient. I am really impressed with Uncle Bob's [Life Storage]. Would definitely recommend this facility to others."
September 15, 2013
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4.4 out of 5
"Maybe having a yearly garage sale. Some folks need to get rid of some unwanted stuff. I am completely satisfied with my experience and unit."
September 01, 2013
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- Christine from Woodstock, GA
5.0 out of 5
"I have used storage facilities for 10 years and chose the better offering but it was not as good as what I found at the Woodstock GA location."
August 31, 2013
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