Customer Reviews - Life Storage #56, Austell
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We at Life Storage want to maintain the best storage facilities in Austell, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Austell (#056)
4.52 out of 5
based on 42 of our most recent Reviews
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5.0 out of 5
"This is the best storage facility I have ever had. The staff are amazing at what they do. They served me each time that I interacted with them as if I was the president of the company."
March 25, 2019
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5.0 out of 5
"Everything I wanted and needed was explained and provided very clear and I have not 1 thing to say that your business can do to improve
Ok Thank youvery much"
April 17, 2018
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5.0 out of 5
"I've been here I think 2yrs. with no trouble. Thank You!!!"
April 06, 2018
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5.0 out of 5
"The associate was more than helpful and exceeded my expectations. She was also helpful in advising me on renting equipment from the site as well."
June 27, 2017
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5.0 out of 5
"This was my first experience using a storage facility and you offered great service and patience with me!!"
June 18, 2017
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4.9 out of 5
"I was very impressed with the Customer Service not only when I called on the phone and the Rep explained the process. This continued when I went to finalize the rental the Rep was personable and professional. My sister rented here years ago and a good friend also referred me and both were right, the price and the service were exceptional."
July 24, 2016
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5.0 out of 5
"Pure perfection!
The location is no more than 10 min from our home.
The shed is just the right size.
It is well lighted at night.
The price was acceptable.
What more could I add?
Well satisfied !!!
"
July 20, 2016
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3.0 out of 5
"Returning phone calls in this office is null and void. Left several messages that were never addressed. After being with you for 5 yrs and told stall that, there was no thanks or even an ink pen or something. Left my very nice lock, called and left detailed info to please send me my lock or let me know if they couldn't. ..still no callback.....there also were no trash cans available for customers to put what the rats devoured...yes rats damaged some of my items....."
June 07, 2016
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- Dellareese from Austell, GA
5.0 out of 5
"This is the 2nd time that I have utilized Uncle Bob's [Life Storage]. The staff has always gone out of their way to meet my storage needs."
April 06, 2016
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- Herman from Rochester, NY
4.5 out of 5
"The storage unit has been great with security and expectations I have of them with this beeing my 1st time. "
March 05, 2016
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- Deloris from Powder Springs, GA
4.2 out of 5
"When I originally got my storage the representative was filling in! However he was quite professional, knowledgeable and had a great sense of humor! I called other storages but glad your representative followed up and work with me and my schedule in meeting my storage needs. Thank you"
December 28, 2015
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5.0 out of 5
"They did an excellent job of answering all of my questions ."
December 25, 2015
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- Christopher from Austell, GA
4.0 out of 5
"There was some billing issues that took months to resolve. While the associates worked hard to fix this, it was obvious they weren't sure what was happening or why. Ultimately, while the issue stopped occurring, nobody could tell me why it did or how it was fixed. "
November 25, 2015
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- Sharon from Snellville, GA
5.0 out of 5
"Viondi was always courteous and tended to my needs the entire time. I planned to store my things for one month and it turned into a year. I would not have kept my things there for so long if he didn't make the process so smooth. Thank you Uncle Bob's for having such a great representative in him!!!"
November 23, 2015
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5.0 out of 5
"very clean and fairly priced storage. Staff was always friendly and courteous."
October 23, 2015
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- Dominique from Smyrna, GA
4.5 out of 5
"I did not understand the significance of a a small door plus a placebo door on a large storage area as opposed to one large, functional door. It made storing the items a bit more difficult. Also, it sucks that there is no lighting within the unit. The associate was great though."
October 07, 2015
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5.0 out of 5
"Very happy that I have been renting with Uncle Bob's [Life Storage]. Thanks for the great service.
Brian"
August 27, 2015
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5.0 out of 5
"Exceeded expectations based on previous strage company experiences"
August 10, 2015
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4.9 out of 5
"Uncle Bobs [Life Storage] has made my storage experience a very positive. I would recommend them to anyone who a storage space"
July 06, 2015
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5.0 out of 5
"The lady was so helpful an she explained every thing an answered all my questions throughly. I was very impressed with my service. I will recommend Uncle Bob [Life Storage] to everyone. "
June 27, 2015
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4.6 out of 5
"received the storage space needed with satisfaction."
April 16, 2015
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- Julianna Wagner from Miami, FL
4.8 out of 5
"My needs were exceeded as I live out of state and needed to do all paperwork via fax and email. The manager provided great customer service (Austell, GA location)."
March 27, 2015
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5.0 out of 5
"I have been extremely satisfied with my stay and Uncle Bob's and the representative that assists me!"
March 03, 2015
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5.0 out of 5
"Excellent staff and customer focus. Thanks. Keep up the good work!"
January 24, 2015
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4.8 out of 5
"I wish there were a notification before the first late fee - really do appreciate the notification before the second."
October 22, 2014
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- Claudia from Mableton, GA
5.0 out of 5
"Service was excellent, will recommend to all my friends. "
October 20, 2014
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- Jonathan from Mableton, GA
2.9 out of 5
"There was two people on my unit. The office would never let anyone else in but me. It was always a problem. But when it was time to pay. There was no problem. When I came to check on my things everything was covered in dirt. I was very upset about this. That is why I choose a different place to keep my things. The staff was never helpful. Im a truck driver and I guess since they I knew I wasn't never there it was ok. Intel things change I wont never use that facility again or recommend it to anyone. Thanks for what yall did do."
September 23, 2014
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1.7 out of 5
"Somebody tried to brake in unit my unit is still not fixed and no one has returned my phone call after fining all of this out also tried to call to come in on 9/2/14 so Uncle Bobs [Life Storage] could look inside unit but no one has called back"
September 03, 2014
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- Jacqueline from Clarkdale, GA
5.0 out of 5
"employees were and have always been very, very professional and helpful. Only place I will rent a storage unit is Clay Rd. Very professional and helpful group of people."
August 31, 2014
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4.4 out of 5
"Everything was above expectations except the door to the unit. it has developed a stickiness for lack of a better term. I have not yet mentioned this to staff so..."
August 29, 2014
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- Aravia from Douglasville, GA
3.9 out of 5
"I was told a different price from when I got there."
August 27, 2014
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2.7 out of 5
"I have discussed this with someone in the front office a couple of times, but when they blow the parking lot with a leaf blower, I find tons of grit, dirt and gravel all inside my unit every time. I have dirt all over my stuff inside my unit. I have had to try and place plastic or other barriers inside my door to block the flow of dirt, it only helps a little. "
August 25, 2014
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- Michele from Cartersville, GA
4.9 out of 5
"I appreciated the very prompt, professional behavior, the knowledgeable information and the courtesy!"
August 04, 2014
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- Daphne from Cincinnati, OH
4.8 out of 5
"Every question was answered and the attended went out of his way to accommodate my Pod that was delivered he made sure I could unload without any strain!"
July 30, 2014
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- Catherine from Mableton, GA
4.8 out of 5
"My space is a "climate controlled" space and the temperature in there feels just as hot as it is outside. The only benefit seems to be that it is shady inside instead of in the blistering sun. Other than that the people are wonderful and the facility is perfectly maintained."
June 10, 2014
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5.0 out of 5
"The young man, explained how I got a better deal about buying some boxes and tape. I would like to say thanks. "
May 01, 2014
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5.0 out of 5
"Over the many years of moving all over the country and needing to use storage facilities Uncle Bob's Storage and personnel would be rated Excellent in every area. Thank you for being there."
February 26, 2014
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4.4 out of 5
"My storage unit is on Clay Rd, but I pay my bill on Roswell Rd in Marietta. Your associates at Roswell store are 2 of the friendliest people I've dealt with. Always nice, happy and knowledgeable. Thank you!"
February 25, 2014
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2.5 out of 5
"The gate isn't working half the time and there are some many things parked in some aisle, which it makes it difficult to drive in and out. "
February 25, 2014
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4.6 out of 5
"The only thing that i was disappointed at was that there isn't alot of large units that are climate controlled and thats what i was really looking forward into getting. Also there should be lights in those units regardless of if you are trying to save on a light bill."
December 13, 2013
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- Kennall from Mableton, GA
5.0 out of 5
"Everyone thus far has been professional, helpful and thorough!"
September 23, 2013
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- Kimberly from Lithia Springs, GA
4.3 out of 5
"The manager for this location is always very pleasant when I speak with him. I appreciate that!"
September 04, 2013
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