Customer Reviews - Life Storage #29, Norcross
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We at Life Storage want to maintain the best storage facilities in Norcross, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Norcross (#029)
4.84 out of 5
based on 30 of our most recent Reviews
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5.0 out of 5
"Everything was great there are a bit too many potholes on the premises but other than that the service and property is good."
January 27, 2019
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- Stephanie from New York, NY
5.0 out of 5
"I believe the manager's name is Natalie, she is very attentive and always take care of my service needs. Thank you."
September 12, 2018
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- Girlz World from Alpharetta, GA
4.8 out of 5
"Great staff! Very friendly, always eager to help and very informative. Grounds are always kept clean."
March 22, 2018
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5.0 out of 5
"Natalie was always very helpful and professional . Gave me excellent customer service. "
October 26, 2017
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5.0 out of 5
"I expected to Simply rent a storage unit. However often times when I go to the storage unit I see Natalie and Rovelda who I rented the storage unit from and they are always helpful and friendly!"
September 27, 2017
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5.0 out of 5
"We have no complaints. Professional, friendly staff. Climate control storage."
July 23, 2017
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5.0 out of 5
"Had to do an insurance claim and the employee was very helpful. "
May 12, 2017
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- Michael from Norcross, GA
5.0 out of 5
"Truly satisfied especially with free use of moving van."
December 03, 2015
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5.0 out of 5
"They explained the door and lock changeover in detailed that was recently completed, I felt confident I did not have to be there.
Great Place
"
August 26, 2015
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5.0 out of 5
"Shereen, the woman who helped me with everything was the best part about renting a storage unit at your place."
May 26, 2015
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- Jeannette from Albany, GA
5.0 out of 5
"Thank you so very much Valarie, she was outstanding......"
April 27, 2015
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- Chris from North Granby, CT
5.0 out of 5
"Natalie is a real asset to your company.
I started with one unit and quickly moved up to three after meeting her. We do work all over the east coast and will always look for Uncle Bob's [Life Storage]."
April 27, 2015
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4.8 out of 5
"The only real problem we had was when the customer service departments wrote us a new reservation (thus changing the original terms) when we called to get the number for the location we were going to."
March 30, 2015
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5.0 out of 5
"I've only rented storage space one other time...this was much better and smoother."
March 21, 2015
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4.6 out of 5
"The woman that worked with me was wonderful. Be very proud of having her as an employee! I went to 4 other storage units and She was the biggest difference.
I don't have her name on me but I can get it from a card she gave me I have on file."
October 27, 2014
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- Shirlene from Spring Hill, FL
4.8 out of 5
"Ms. Heather, is the sweetest and most helpful there is. I was very happy with her helping me."
September 16, 2014
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4.5 out of 5
"I usually don't engage the office staff other than my original visit to apply for my storage locker. The day I did, they were quite accommodating. I have been with Uncle Bob's over a year now and have been completely satisfied with my service! Thank you so very much!"
August 28, 2014
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3.9 out of 5
"There a few lights not working at the Norcross facility including the one next to my unit #216."
July 16, 2014
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4.7 out of 5
"facility manager was helpful in explaining and providing a solution for my short term need."
June 23, 2014
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5.0 out of 5
"It was very smooth and quick, but not so quick as to feel rushed. "
May 28, 2014
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4.8 out of 5
"I have visited many storage spaces recently shopping for the best price. Heather who helped me was the first person I met that seemed to actually care about what I was looking for but still be professional. It seemed the other places either had associates who were reciting memorized sales processes (which made me feel like a robot) or attendants who were unprofessional. Heather was natural and professional and genuine!"
May 27, 2014
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4.7 out of 5
"I have a love/hate relationship with your website, but other than that no problems."
April 07, 2014
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5.0 out of 5
"Very nice and pleasant to work with. Very knowledgeable and offered to call with back with solutions. Thank you so much."
April 01, 2014
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5.0 out of 5
"It was very enlightening to see an associate extend that much customer service. I was impressed."
March 18, 2014
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4.8 out of 5
"Been renting for at least 15 yrs & are very satisfied with the company"
February 25, 2014
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4.0 out of 5
"I can only answer this suvey the way I did since Heather has been there. She is a 100% better than last manager."
February 25, 2014
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- Yolanda from Las Vegas, NV
5.0 out of 5
"Heather is the best!!! Her customer service in impeccable!!! She's a great leader and deserves a raise!!"
February 25, 2014
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4.8 out of 5
"Mark was very professional and very nice to do business with."
February 24, 2014
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- John from Gainesville, GA
5.0 out of 5
"The storage associate was very proffessional and great to work with!"
September 02, 2013
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4.8 out of 5
"Since day one Mark - manager of the Norcross site has always been very nice and helpful. I appreciate his courteousness and professionalism."
August 11, 2013
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